Tired of rising call volumes?
When call queues get long, your team struggles to manually route everyone. This leads to frustrated customers and overwhelmed agents.
This manual work doesn’t just slow response times. It also leads to high agent turnover and damages your brand’s reputation.
In fact, research from CallPage shows 73% of call centers face inefficiencies from manual routing. These preventable delays directly impact performance and your customer satisfaction scores.
But the right software solves this by intelligently routing every call, connecting customers to the perfect agent without frustrating hold times.
In this article, I’m going to review the best automatic call distribution software to help you streamline operations, boost productivity, and elevate your customer experience.
You’ll discover platforms that integrate with your CRM, provide valuable call analytics, and scale with your business as you grow.
Let’s dive in.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Talkdesk → | Mid-sized companies | |
| 2 | AVOXI → | Global enterprises | |
| 3 | JustCall → | Growing mid-sized companies | |
| 4 | RingCentral → | Mid-sized companies | |
| 5 | Nextiva → | Scaling businesses |
1. Talkdesk
Are slow response times hindering your customer satisfaction?
Talkdesk’s Customer Experience Automation (CXA) automates every interaction, serving every channel with AI agents ready for any contact center.
This means you can proactively resolve issues before they become problems, transforming how you connect and care for customers. The result is seamless, AI-powered omnichannel service.
This is where your solution begins.
Talkdesk’s CXA and CX Cloud solutions automate every step of the customer experience lifecycle, ensuring seamless, AI-powered omnichannel service at scale. This allows your team to transform customer interactions, delighting them anytime, anywhere.
The platform includes Multi-agent Orchestration and Integrations, allowing you to connect with essential CRM and helpdesk tools. This includes features like Autopilot for self-service and Copilot for agent assistance, ensuring smooth operations and elevated customer satisfaction. Plus, tools like Business Intelligence and Interaction Analytics provide insights to continuously improve your service.
The platform also provides products like Navigator for omnichannel engagement and Agentic Outbound for proactive outreach. Additionally, Workforce Engagement and Knowledge Creator capabilities help your agents stay empowered and efficient, ultimately scaling with your business growth for measurable ROI.
Elevate your customer interactions with intelligent automation.
Key features:
- Customer Experience Automation: Automates every step of the customer experience lifecycle, using AI agents to serve every channel and proactively resolve issues.
- AI-Powered Omnichannel Service: Delivers seamless service at scale through AI agents, supporting multi-agent orchestration and various engagement tools like Autopilot and Copilot.
- Robust Integrations and Analytics: Connects smoothly with existing CRM and helpdesk tools, offering Business Intelligence and Interaction Analytics for continuous improvement and measurable ROI.
Talkdesk features, pricing, & alternatives →
Verdict: Talkdesk is the best automatic call distribution software for mid-sized companies seeking to upgrade their call routing systems. Its AI-first approach with Customer Experience Automation and robust integration capabilities helps resolve issues proactively, minimize hold times, and empower agents, ensuring a future-proof solution that scales with your business growth and delivers measurable ROI.
2. AVOXI
Struggling with rising call volumes and slow response times?
AVOXI offers a cloud voice platform with Automatic Call Distribution (ACD) to streamline your operations. This means your customer calls are routed efficiently.
You can direct traffic to the right agent every time, ensuring faster resolutions and happier customers.
This streamlines your contact center operations.
AVOXI helps you solve challenges like inefficient routing and high agent turnover by providing intelligent call routing and skills-based routing (SBR). You can also use call queuing and queue callback features to manage high volumes. This improves agent efficiency and customer satisfaction. Plus, with integrations for over 40 CCaaS, UCaaS, and CPaaS solutions, you can merge voice data with your CRM and service apps, ensuring a seamless workflow. This comprehensive system is built for stability and uptime.
This creates a smooth, scalable solution.
Key features:
- Intelligent Call Routing & ACD: Automates call distribution, leveraging skills-based routing to ensure calls reach the most qualified agent, minimizing hold times and improving first-call resolution.
- Global Voice Coverage: Provides access to seven different number types and coverage in 150+ countries, including TrueLocal™ caller ID, expanding your reach and boosting answer rates.
- Contact Center Integrations: Seamlessly connects with over 40 CCaaS, UCaaS, and CPaaS solutions, allowing you to unify voice data with existing CRM and helpdesk workflows for a comprehensive view.
AVOXI features, pricing, & alternatives →
Verdict: If you’re seeking the best automatic call distribution software that delivers intelligent routing, global coverage, and seamless integration, AVOXI is an excellent choice. It’s trusted by over 5,000 global brands and helps companies like Caribbean Airlines find contact center paradise, ensuring high call quality and operational efficiency.
3. JustCall
Struggling with escalating call volumes and slow response times?
JustCall’s AI Voice Agent and Automated Call Distribution capabilities ensure no call goes unanswered, boosting your team’s efficiency.
This means you can say goodbye to missed opportunities and frustrated customers, as JustCall empowers your team to handle incoming leads 24/7 with zero missed calls.
Let’s explore how you can elevate your customer calls.
JustCall directly addresses the pain points of overwhelmed operations managers and IT leads by providing an AI-powered communication platform. This platform handles incoming leads around the clock.
The AI Voice Agent answers inquiries, schedules meetings, and intelligently routes complex calls to human experts, freeing up your team for more valuable interactions. Additionally, you can boost connect rates up to 6X with power and 10-line predictive dialers. Plus, real-time AI suggestions and local presence dialing further increase your conversions.
This integrated approach not only improves initial contact rates and reduces average handle times by 30%, but also enables 18% faster first call resolution by guiding customers to the right solution quickly through IVR (Interactive Voice Response) and call forwarding features.
This is your path to seamless customer interactions.
While we’re discussing enhancing customer experience, my article on best mass texting services can help you boost engagement.
Key features:
- AI Voice Agent: Ensures 24/7 call handling, responding to inquiries, scheduling meetings, and routing calls to human agents to prevent missed opportunities.
- Automated Call Distribution: Automatically receives and distributes incoming calls to the right agents, reducing hold times and enhancing customer experience.
- 100+ Integrations & AI-Powered Workflows: Connects with CRMs like HubSpot and Salesforce, enabling automated calling and SMS workflows, and providing real-time AI coaching and analytics.
JustCall features, pricing, & alternatives →
Verdict: For growing mid-sized companies aiming to overcome legacy system limitations, JustCall offers a powerful solution to achieve efficient, intelligent call routing. Its robust AI Voice Agent and comprehensive integration capabilities make it one of the best Automatic Call Distribution software options available, improving customer satisfaction and agent productivity significantly.
4. RingCentral
Struggling with slow call times and agent turnover?
RingCentral steps in with AI Receptionist and RingCX Contact Center solutions. This means you can handle rising call volumes and improve response times.
Their platform offers intelligent routing and 24/7 support, helping you address the limitations of legacy phone systems. You’ll find your call assignments become much more efficient.
Here’s how RingCentral helps.
RingCentral introduces its AI-powered communication platform, integrating calls, messages, and meetings to streamline operations. You can empower your employees with features like Enhanced Business SMS and Online Fax.
RingSense offers conversation intelligence deeply integrated with your CRM, providing automated recordings, customer insights, and AI-powered coaching. This helps you elevate customer satisfaction and optimize agent performance.
Additionally, RingVideo facilitates AI-powered video collaboration for meetings, town halls, and webinars, fostering engagement across your organization. RingCentral’s open platform also allows for over 300 pre-built integrations, or you can build custom integrations with their open APIs, ensuring seamless workflows and enhancing productivity.
The result: empowered agents and elevated customer satisfaction.
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Key features:
- AI Receptionist and Intelligent Virtual Agent: Offers 24/7 support with AI that answers questions, routes calls accurately, and sends texts, handling high call volumes efficiently.
- RingCX Contact Center: Manages agents, coaches performance, and improves customer satisfaction through omnichannel capabilities and AI Assist for effortless customer experiences.
- RingSense Conversation Intelligence: Unlocks value from every customer interaction with automated recordings, customer and deal insights, instant summaries, and AI-powered coaching, integrated with your CRM.
RingCentral features, pricing, & alternatives →
Verdict: RingCentral’s comprehensive AI-powered platform makes it the best automatic call distribution software for mid-sized companies aiming for scalable, intelligent routing. Its features like AI Receptionist and integrated CRM insights help reduce hold times and empower agents, ensuring measurable ROI and future-proof technology.
5. Nextiva
Facing rising call volumes and slow response times?
Nextiva’s intelligent routing capabilities, like situation and skill-based routing, ensure calls reach the right agent every time.
This means your customers experience faster resolutions and improved satisfaction, directly tackling the pain points of long hold times and misdirected inquiries.
Here’s how Nextiva steps up.
Nextiva’s AI-powered Unified-CXM platform brings all customer interactions into one place, enabling orchestrated customer journeys from start to finish. This solution solves the problem of siloed communication channels, providing a holistic view of every customer.
With pre-built AI and automation features, including a generative AI knowledge base and real-time transcription, your agents gain immediate access to critical information, boosting productivity and reducing agent fatigue. Additionally, you can utilize real-time dashboards and customizable analytics widgets to monitor performance and optimize operations.
Plus, you can manage agent performance with built-in workforce engagement and management tools, simplifying scheduling, monitoring, and coaching. This integrated approach ensures every interaction is personalized and context-driven, supporting agents while elevating the customer experience for your business.
Achieve measurable ROI and future-proof technology.
Key features:
- Intelligent & Skills-Based Routing: Automatically directs calls to the most qualified agent based on situation and skills, reducing hold times and improving first-call resolution.
- AI-Powered Customer Journey Orchestration: Unifies all customer interactions across channels, providing a 360-degree view and automating workflows for personalized experiences.
- Workforce Engagement & Management: Includes tools for monitoring, coaching, and scheduling, enhancing agent productivity, reducing attrition, and improving overall team performance.
Nextiva features, pricing, & alternatives →
Verdict: Nextiva stands out as the best automatic call distribution software for businesses focused on scaling and optimizing customer service, providing unified communications and intelligent automation. Their platform, trusted by 860M+ customers, offers an integrated solution to boost efficiency and enhance customer satisfaction, all within a future-ready architecture.
6. Dialpad
Struggling with slow call times and frustrated agents?
Dialpad elevates your customer interactions using real-time AI to streamline calls, messages, and meetings. This means instant summaries and action items are available.
You can gain next-gen contact center solutions with AI agents, assistants, and coaching, enabling clear improvements in customer interactions and operational effectiveness.
This makes a huge difference.
Dialpad solves your problems by offering a robust communication platform designed for enterprise needs, providing unparalleled AI for real-time insights and accuracy at scale. Their proprietary AI-powered features like AI CSAT, AI Sales Coach, and sentiment analysis give your team the intelligence needed to improve. You’ll also find that their dual-cloud architecture provides best-in-class resiliency and reliability for seamless operations, even replacing complex on-premise systems like Randstad’s. Additionally, Dialpad integrates with essential business apps like Salesforce and Zendesk, helping your business run smoothly and consolidating multiple applications onto one platform, as seen with WeWork.
It’s all built in, boosting efficiency.
Key features:
- AI-powered real-time insights: Elevate customer interactions with AI agents, assistants, coaching, and instant summaries for calls, messages, and meetings.
- Seamless integrations and scalability: Consolidate your communication system by integrating with essential apps like Salesforce and Zendesk, and scale globally on a reliable dual-cloud platform.
- Enhanced agent performance and analytics: Empower your agents with AI coaching, automatic call grading with AI CSAT, and sentiment analysis for improved workflows and customer outcomes.
Dialpad features, pricing, & alternatives →
Verdict: Dialpad stands out as the best automatic call distribution software for mid-sized companies seeking intelligent routing and enhanced efficiency. Its AI-powered platform provides real-time insights and coaching, streamlining operations and boosting efficiency by 20% for teams like Custom Ink, proving its robust capabilities and customer-focused design.
7. CallHippo
Struggling with rising call volumes and slow response times?
CallHippo addresses these directly with its reliable cloud-based phone system and AI-driven features like Parallel Dialer. This means your contact center operations and IT leads can finally overcome those legacy phone system limitations.
You’ll discover how CallHippo’s AI Phone Agent handles incoming and outgoing calls 24/7, automating sales and support to free up your team’s valuable time. This significantly reduces manual call assignment burdens.
Elevate your customer calls.
CallHippo provides solutions designed to enhance team collaboration and communication, empowering your agents and elevating customer satisfaction. Their Parallel Dialer helps you reach more leads and customers by connecting agents directly to live calls, allowing them to focus on real conversations. Additionally, you can unify customer conversations across voice, chat, email, and more on a single, intuitive platform, using features like Broadcast Campaign and Automated Response. This comprehensive approach helps you scale with business growth, ensuring measurable ROI.
Your complete suite for smarter communication.
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Key features:
- AI Smart DID Routing for intelligent call distribution, minimizing hold times and ensuring calls reach the right agent quickly, which boosts efficiency.
- Parallel Dialer significantly increases productivity by automating outbound calls, connecting agents to live calls faster and multiplying your sales calls by up to 4X.
- Extensive CRM Integrations including Salesforce, HubSpot, and Zendesk, which streamline workflows and ensure smooth implementation with your existing systems.
CallHippo features, pricing, & alternatives →
Verdict: CallHippo offers a compelling suite of AI-driven tools, making it an excellent choice for the best automatic call distribution software, especially for mid-sized companies aiming for scalability and efficiency. With a reported 99.5% uptime and integration with over 100 applications, it addresses key pain points like slow response times and manual assignments.
8. Exotel
Tired of slow call routing and high agent turnover?
Exotel offers a Cloud Contact Center solution with AI-powered communication to handle rising call volumes and enhance customer satisfaction. This means you can overcome legacy system limitations and improve response times.
Their platform allows you to automate quality analysis by reviewing every interaction, ensuring compliance and boosting revenue. The result is a more efficient and effective contact center.
Here’s how Exotel delivers a unified customer experience.
You can leverage their House of AI for intelligent conversation quality analysis and GenAI-powered voice and chat agents to understand customer context and sentiment. This enables empathetic resolutions with minimal human dependency.
Additionally, their Customer Engagement components include powerful dialers and contextual campaigns for higher conversions, while the Customer Experience Management platform unifies all interactions like calls, messages, chats, and emails. This offers you scalable and secured omnichannel experiences. Plus, for mission-critical connectivity, Exotel handles complex technicalities like app-to-app calling and auto-switching between telco partners, ensuring superior call quality and regulatory compliance.
This ultimately leads to improved agent efficiency and customer loyalty.
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Key features:
- AI-powered conversation intelligence automates quality analysis for every interaction, improving customer experience, ensuring compliance, and increasing revenue through actionable insights.
- Cloud Contact Center solution provides a robust infrastructure for managing high call volumes, reducing response times, and enabling seamless communication across departments for superior customer support.
- Omnichannel customer engagement components offer advanced dialers, contextual campaigns, and unified agent platforms to maximize conversions and deliver personalized, scalable interactions across all channels.
Exotel features, pricing, & alternatives →
Verdict: Exotel’s robust Cloud Contact Center, infused with advanced AI capabilities, makes it an excellent choice for the best automatic call distribution software, particularly for mid-sized companies aiming for scalability and enhanced customer satisfaction. Their focus on unified, context-aware conversations can improve your customer coverage by 20%, as seen with Shaadi.com, and significantly streamline communication for your growing service team.
9. HoduSoft
Are high call volumes overwhelming your existing systems?
HoduSoft offers cloud-native contact center software and a modern IP PBX solution to handle your increased call volumes with ease.
This means you can turn every interaction into a meaningful one, whether your team is working remotely or on-premise, overcoming limitations of legacy phone systems.
Here’s how HoduSoft empowers your agents.
HoduSoft’s innovative HoduCC and HoduPBX redefine communication, allowing your business to deliver a consistent, seamless, and personalized customer experience.
You get a secure and unified phone system, enabling seamless communication across your offices globally, which is crucial for geographically distributed teams.
Additionally, HoduBlast, their voice and SMS broadcasting solution, lets you run large-scale campaigns cost-effectively. This suite helps eliminate manual processes for better monitoring and quality assurance, enhancing overall productivity and customer satisfaction.
The result is truly elevated customer calls.
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Key features:
- Cloud-native Contact Center Software: Bring efficiency by turning each interaction meaningful, supporting both remote and on-premise operations for your team.
- Modern Cloud-based IP PBX Software: Communicate seamlessly across your offices worldwide with a secure and unified phone system, ideal for distributed teams.
- Voice and SMS Broadcasting (HoduBlast): Run millions of campaigns for a fraction of the cost, making large-scale communication accessible and affordable.
HoduSoft features, pricing, & alternatives →
Verdict: HoduSoft stands out as a strong contender for the best automatic call distribution software, offering cloud-native solutions like HoduCC and HoduPBX that streamline communications. With features like WebRTC webphone, as praised by customers, and robust queue strategies, it ensures measurable ROI and future-proof technology for your business growth.
10. XCALLY
Is your customer service struggling with rising call volumes?
XCALLY centralizes all customer interactions, simplifying what you handle. This means your team can deliver consistent service across all channels.
You can predict customer needs and streamline processes in real time. The result is impactful service every time.
Now, let’s explore how.
XCALLY empowers your contact center with an AI-driven omnichannel platform, centralizing voice, email, chat, SMS, and social interactions. This allows your agents to meet customers on their preferred platforms, elevating their experience.
Its IVR Designer helps you create intuitive and dynamic call flows, enhancing user satisfaction and efficiency. Additionally, real-time panels and customizable dashboards provide supervisors with everything under control, monitoring agent performance and optimizing efficiency on the fly. Plus, intelligent automation streamlines workflows for efficient customer engagement.
XCALLY’s platform allowed a leading medical diagnostic group to increase responses by 300% and reduce wait times, proving its scalable solution supports multiple locations and high demand.
You can deliver unforgettable customer experiences.
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Key features:
- Omnichannel Customer Experience: Manage interactions across voice, email, SMS, chat, and social channels, ensuring consistent service for your customers wherever they are.
- AI Solutions: Automate tasks, gain actionable insights, and enhance service delivery, empowering your contact center to predict customer needs and streamline processes.
- IVR Designer & Automation: Design intuitive call flows and automate workflows to boost productivity and optimize customer engagement for seamless customer journeys.
XCALLY features, pricing, & alternatives →
Verdict: XCALLY offers comprehensive omnichannel capabilities with powerful AI and automation features, making it an excellent choice for contact center managers seeking the best Automatic Call Distribution software. Its proven ability to increase responses by 300% and reduce wait times, as demonstrated by a leading medical diagnostic group, highlights its suitability for growing mid-sized companies.
Conclusion
Ready to finally fix call routing?
Choosing the right system feels overwhelming, especially with so many look-alike options. You need a platform that solves today’s issues and scales for tomorrow’s growth.
According to Talkdesk, the right system can reduce call wait times by 45%. That’s a massive leap in customer satisfaction and a huge boost for agent productivity, all from one strategic upgrade.
Here’s the best place to start.
From all my research, Talkdesk is the clear winner. Its AI-first approach is specifically designed to solve these exact customer service and routing challenges.
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Their Customer Experience Automation proactively handles issues before they even escalate. It’s the best automatic call distribution software for truly future-proofing your entire contact center operations.
I strongly recommend you book a free demo of Talkdesk to see exactly how their intelligent automation can transform your team’s workflow.
You will see customer happiness skyrocket.
