Are missed calls costing you business?
Using personal numbers or an old system makes your team look scattered, and important customer calls can easily fall through the cracks.
This disorganization frustrates your team and damages your brand’s professional image, making it difficult for your business to grow and scale effectively.
In fact, research shows that 62.2% of inbound calls to small businesses go unanswered. That’s a huge amount of potential revenue vanishing into voicemail simply due to a poor setup.
The right business phone service fixes this by streamlining all your team calls into a single, professional, and organized system for everyone.
In this guide, I’m going to review the best business phone number services that simplify call management and help your growing team sound more polished.
You’ll discover solutions that are easy to set up, scale with your company, and integrate with the software your team already uses daily.
Let’s dive in.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | RingCentral → | Businesses of all sizes | |
| 2 | Nextiva → | Growing companies & small businesses | |
| 3 | Grasshopper → | Startup founders & operations managers | |
| 4 | Phone.com → | Growing small businesses | |
| 5 | Ooma → | Growing companies & small businesses |
1. RingCentral
Struggling with inconsistent business communication?
Your current setup likely lacks features like AI Receptionist and enhanced business SMS, making professional interaction difficult.
This often leads to missed calls and a lack of organized customer interactions, preventing your team from consistently presenting a professional image.
There is a better way.
RingCentral simplifies communication by bringing your employee and customer experiences together on one AI-powered platform. This means you can empower your team with AI-powered calls, messages, and meetings across all devices.
You can create a 24/7 digital concierge with AI Receptionist, capable of answering questions, routing calls, and even sending texts. Plus, features like conversation intelligence with RingSense unlock value from every customer interaction, deeply integrating with your existing CRM. Additionally, RingVideo provides AI-powered video collaboration for engaging meetings, town halls, and events, fostering community both inside and outside your organization.
This leads to improved team efficiency and enhanced brand image.
While we’re discussing enhancing your customer experience, understanding multi channel ecommerce software can also maximize your sales and efficiency.
Key features:
- AI-powered Communications: Offers an all-in-one platform with AI-powered calls, messages, and meetings, ensuring smooth team communication across various devices.
- AI Receptionist and Call Routing: Provides a 24/7 digital concierge that answers questions, accurately routes calls, and sends text follow-ups, reducing missed calls and improving customer service.
- Conversation Intelligence: Integrates deeply with your CRM to deliver automated recordings, customer insights, and AI-powered coaching, helping you drive sales and improve customer interactions.
RingCentral features, pricing, & alternatives →
Verdict: RingCentral is a leading candidate for the best business phone number services because it delivers an all-in-one AI communications platform for businesses of all sizes, trusted by over 400,000 customers. Its AI Receptionist and integrated conversation intelligence significantly boost efficiency and professional communication.
2. Nextiva
Struggling with fragmented business communication?
Nextiva unifies all your customer interactions into one AI-powered platform. This means you can manage calls, live chat, SMS, and even social media from a single place.
It helps you present a professional image and streamline team communications, addressing pain points like outdated systems and the struggle for a unified view.
Here’s how to simplify your team calls.
Nextiva’s Unified-CXM platform helps you engage customers anywhere, anytime, and across any channel. It’s built to acquire, retain, and grow your customers through personalized, context-driven support.
This means you can handle everything from inbound voice to video meetings and customer reviews, all from one unified inbox. Plus, with intelligent and skills-based routing, calls go to the right agent, which reduces costs per interaction through AI and automation. Additionally, the platform provides real-time insights and analytics to deepen relationships and equip your teams with customer intelligence and sentiment analysis.
The result? Enhanced brand image and improved team efficiency.
While we’re discussing call handling, understanding best call routing software is equally important.
Key features:
- Unified Agent Experience: Consolidate all customer interactions across voice, chat, SMS, and social media into a single platform for streamlined management and a consistent customer journey.
- AI & Automation Capabilities: Leverage pre-built AI for generative knowledge bases, speech-to-text transcription, and sentiment analysis to boost workforce productivity and self-service containment.
- Intelligent Routing & Analytics: Utilize skill-based routing and real-time dashboards to ensure calls reach the most qualified agents, enabling efficient call management and actionable customer insights.
Nextiva features, pricing, & alternatives →
Verdict: Nextiva stands out among the best business phone number services for its comprehensive Unified-CXM platform, making it ideal for growing companies and small businesses. Its ability to unify customer interactions across various channels, paired with powerful AI and automation, directly addresses challenges like disjointed communication and the need for scalable solutions, delivering improved team efficiency and a stronger brand image.
3. Grasshopper
Is your business communication truly professional?
Growing companies and small businesses often struggle with personal numbers or outdated systems that hinder a professional image.
Grasshopper offers a solution by providing a second phone number for your personal phone, helping you keep business and personal calls entirely separate.
Elevate your business presence.
Grasshopper helps you achieve a professional image with a dedicated business number, whether it’s a local, toll-free, or vanity number. This means you can maintain credibility and appear established without investing in new hardware, as it works directly on your smartphone or computer.
You can easily port your existing number or select a new one, ensuring your customers always reach your business line. Additionally, features like custom greetings and a virtual receptionist give your incoming calls a polished and professional feel. The system’s mobile and desktop apps keep you connected, enabling you to call and text from anywhere. Plus, voicemail transcription and virtual fax streamline your message management, delivering voicemails as text and faxes as PDFs to your email.
The result is enhanced efficiency and a highly professional brand image.
Before diving deeper, you might find my analysis of best mobile content management systems helpful for other aspects of team efficiency.
Key features:
- Business Phone Numbers: Get a dedicated local, toll-free, or vanity number to professionalize your communications and separate personal from business calls.
- Mobile and Desktop Apps: Make and receive calls and texts from anywhere, ensuring you stay connected on the go without needing new hardware.
- Virtual Receptionist & Greetings: Automate call handling with professional greetings and a virtual receptionist to manage calls efficiently, enhancing your brand image.
Grasshopper features, pricing, & alternatives →
Verdict: Grasshopper is an excellent choice for operations managers and startup founders seeking the best business phone number services, delivering professional communication without costly hardware. Its features like separate business numbers, virtual receptionist, and mobile apps streamline operations, providing a polished image and measurable ROI.
4. Phone.com
Struggling with mixed personal and business calls?
Phone.com offers a dedicated business phone number, separating your professional and personal life. This allows you to present a more organized and professional image to your customers and partners.
The result is a streamlined communication setup, free from personal distractions, enhancing your brand’s credibility.
Here’s how Phone.com can help.
Phone.com provides an affordable, feature-rich solution with over 50 capabilities, giving you big-enterprise phone system functionality without the complexity or cost. This means you get a comprehensive suite of tools like video meetings, call routing, and voicemail-to-email. You can also choose custom, local, or toll-free numbers, ensuring your brand stands out and is easily remembered. Plus, you can seamlessly port your existing number, making the transition effortless. The ProSIM feature even transforms any mobile phone into a full-featured extension, using its native dialer and cellular voice network for superior business mobility. This empowers your team to work from any device, anywhere, enhancing flexibility and responsiveness for your growing business.
Your team can work from any device, anywhere.
Speaking of powerful capabilities, if you’re also looking into advanced system infrastructure, my guide on Best API Management tools covers how they secure and speed up your services.
Key features:
- Dedicated Business Number: Easily acquire a business phone number separate from your personal line, ensuring professional communication for your growing team.
- Comprehensive Call Management: Access over 50 features, including video meetings, call routing, and conference calling, designed to streamline team calls and operations.
- Scalable and Mobile: Enjoy a platform that accommodates growth and supports remote teams with mobile apps and ProSIM, enabling communication from any device, anywhere.
Phone.com features, pricing, & alternatives →
Verdict: Phone.com is an excellent choice among the Best Business Phone Number Services, offering robust features like dedicated business numbers, comprehensive call management, and scalability for growing companies. Its cost-effective and easy-to-set-up nature, trusted by over 50,000 small businesses, directly addresses the need for professional communication and streamlined team calls without complex setups or high costs.
5. Ooma
Is your business communication holding you back?
Ooma provides flexible business phone service with features like mobile and desktop apps. This means you can professionalize your communication without being tied to a desk.
You’re seeking solutions to streamline calls and boost your team’s efficiency, and Ooma’s virtual receptionist and call management features make this possible, transforming your phone system into a productivity tool.
Here’s a simpler communication solution.
Ooma solves common pain points by offering a unified communication system that combines phone, video, and messaging. This makes it easier for your team to collaborate and connect from anywhere.
For example, their mobile and desktop apps let your team make and receive calls, and manage communications on the go, ensuring seamless connectivity for remote or hybrid teams. Additionally, features like videoconferencing, team chat, and call recording simplify internal collaboration. These tools, coupled with integrations for popular CRM platforms like Salesforce and HubSpot, enhance customer experience by providing instant access to caller information and streamlining workflows.
Plus, Ooma offers specialized solutions for various industries like hospitality and real estate, demonstrating their adaptability to your unique business needs and helping you deliver professional customer service.
Elevate your business communication today.
Key features:
- Comprehensive Call Management: Handle calls efficiently with virtual receptionists, call parking, multi-ring, and enhanced call blocking to ensure no important call is missed.
- Integrated Collaboration Tools: Boost team productivity using built-in videoconferencing, team chat, hot desking, and call recording functionalities.
- Seamless CRM Integrations: Connect with essential business tools like Salesforce, HubSpot, and QuickBooks Online to enhance customer experience and streamline workflows.
Ooma features, pricing, & alternatives →
Verdict: Ooma is one of the best business phone number services for growing companies or small businesses looking to professionalize communication and simplify team calls. Their blend of call management, collaboration tools, and CRM integrations delivers clear call quality, helping your team achieve improved efficiency and a more professional brand image.
6. Dialpad
Struggling to professionalize your growing business’s team calls?
Dialpad offers an AI-powered communications platform, providing instant AI summaries and action items for all your calls, messages, and meetings. This means you can elevate every conversation and streamline interactions.
You can centralize your communications on a reliable, resilient, and scalable platform that keeps all user data in-house for privacy and compliance. This enhances brand image and streamlines operations.
Here’s how to simplify your communication.
Dialpad’s platform delivers AI-driven insights to enhance every customer interaction. You can manage inbound calls, empower outbound sales with real-time coaching, and gain valuable insights from every conversation.
Automations, insights, and coaching are all part of the package, helping your team achieve remarkable outcomes. Additionally, it integrates seamlessly with essential business apps like Salesforce, Zendesk, and Google Workspace, unifying your workflows.
Plus, you get robust features like auto attendant, interactive voice response, and voice transcription, allowing your business to transform global communication, consolidate applications, and boost team efficiency by up to 20%. The result is improved team efficiency and measurable ROI.
Sharper insights lead to remarkable outcomes.
Key features:
- AI-Powered Insights: Get real-time AI summaries and action items for calls, messages, and meetings, enhancing customer interactions and streamlining internal communications.
- Comprehensive Communication Platform: Consolidate your team’s calls, messages, and meetings onto a single, reliable platform designed for resiliency and scalability.
- Extensive Integrations & Automation: Connect with critical business applications like Salesforce and Zendesk, saving your team time and boosting overall operational efficiency.
Dialpad features, pricing, & alternatives →
Verdict: Dialpad stands out as one of the best business phone number services for growing companies, leveraging its proprietary AI to provide unparalleled accuracy and real-time insights. With features like AI coaching and seamless integrations that Randstad used to save 5 hours per week, it effectively addresses the need for professional, scalable, and efficient team communications.
7. GoTo
Struggling with professional team communication and growth?
GoTo Connect offers an all-in-one business communication software, including a cloud-based phone system and softphone, designed to simplify your calls. This means you can professionalize your communication without complex setups or high costs.
This helps eliminate the frustration of outdated phone systems or relying on personal numbers, which often lack the features growing businesses need.
GoTo offers a streamlined solution.
GoTo Connect introduces an AI-powered, cloud communications platform that’s easy to use, manage, and scale. This means your team can unify how they connect and engage with customers effortlessly. You get a smart business phone system with over 100 features for all your communication needs, including advanced call handling and reporting. Plus, the new AI Receptionist ensures no customer inquiry is missed, working 24/7 to answer calls and automate tasks. This allows your team to focus on higher-value work, ensuring improved efficiency and a polished brand image.
Make every call count.
While we’re discussing business communication, ensuring strong security and compliance for your overall operations is equally important.
Key features:
- AI Receptionist: A 24/7 smart assistant built into GoTo Connect, ensuring no calls are missed and automating tasks to free up your team for more valuable work.
- Cloud-based Phone System: An easy-to-use and manage smart business phone system packed with over 100 features for comprehensive communication needs.
- All-in-one Solution: Unifies business communication software, including phone systems, softphones, and customer experience tools, for unbeatable value and streamlined operations.
GoTo features, pricing, & alternatives →
Verdict: GoTo Connect stands out as one of the best business phone number services because it delivers an AI-powered, all-in-one solution that streamlines professional communication. Its 100+ features, including a 24/7 AI Receptionist, help growing companies enhance brand image, improve team efficiency, and achieve measurable ROI.
8. OpenPhone
Struggling to keep your team aligned on customer calls?
OpenPhone offers a unified platform for calls, texts, and contacts, designed to help your team respond faster and ensure every customer feels valued.
This means you can say goodbye to missed opportunities and scattered communications. Your team gains full context before getting in touch.
Here’s how to simplify your team’s communication.
OpenPhone helps your business maintain a professional image and streamline operations. You can get dedicated local or toll-free North American numbers, or even port your existing ones, setting up in minutes.
This allows you to consolidate customer texts, call logs, recordings, and voicemails into one unified conversation view. You’ll never lose context with the complete history of your customer relationships in one place. Additionally, features like internal threads, group calling, and warm transfers foster better collaboration, ensuring smooth handoffs and efficient problem-solving behind the scenes.
Plus, OpenPhone’s AI agent, Sona, answers calls 24/7, captures key details for seamless team handoff, and provides tailored answers based on your business information, so you never miss a lead or opportunity, even after hours.
The result is enhanced brand image and improved team efficiency.
Key features:
- AI-powered Sona agent: Answers calls 24/7, captures key call details, and provides tailored answers based on your business information, ensuring you never miss a customer or lead.
- Unified communication platform: Consolidates all customer texts, call logs, recordings, and voicemails into one view, maintaining full conversation history for consistent customer support.
- Team collaboration tools: Includes shared numbers, internal threads, group calling, and warm transfers to streamline communication and ensure seamless customer handoffs and internal problem-solving.
OpenPhone features, pricing, & alternatives →
Verdict: If you’re seeking to professionalize your business communications and streamline team operations, OpenPhone stands out as one of the best business phone number services. Its AI-powered features, unified communication view, and robust collaboration tools make it ideal for growing companies needing to enhance team efficiency and ensure no customer or opportunity is ever missed.
9. 8×8
Are your team calls feeling disconnected and unprofessional?
8×8 offers a unified platform designed to connect employees and customers, simplifying your communication stack. This means you can centralize your business phone number services.
You’ll find that 8×8 helps your growing company elevate customer experiences, making it easier to build customer loyalty and business impact. This provides the professional image you desire.
This is how 8×8 delivers results.
8×8 introduces an intelligent platform to enhance customer experiences and maximize operational efficiencies. You can modernize outdated systems to stay ahead, ensuring secure and compliant communications for your teams and customers.
With 8×8 Work®, you gain an AI-enabled communications suite that connects your teams and customers globally, enhancing overall collaboration. Additionally, 8×8’s no-code Communications APIs allow you to connect with customers on their preferred channels from a single platform, eliminating the hassle of managing disparate tools.
You can also amplify your existing Microsoft Teams setup with 8×8’s communication capabilities and contact center integrations, boosting efficiency and ensuring your team stays connected effortlessly. The result is streamlined operations and improved communication quality.
Your communications become smarter and simpler.
Key features:
- Unified Communications: Connects your global teams and customers through an AI-enabled communication suite, streamlining internal and external interactions on one platform.
- Contact Center Solutions: Powers up agents with AI to simplify contact center operations, leading to improved customer satisfaction and efficient call handling for your business.
- No-Code Communications APIs: Enables connections with customers on their preferred channels from a single platform, simplifying complex communication challenges without extensive coding.
8×8 features, pricing, & alternatives →
Verdict: For operations managers and startup founders seeking the best business phone number services, 8×8 provides a unified, intelligent platform to professionalize team calls. Its focus on security, compliance, and AI-enabled features helps improve customer experience, maximize operational efficiencies, and ensure reliable communication, crucial for scaling your growing business.
Conclusion
Stop losing customers to your voicemail.
Choosing the right service is overwhelming. Using personal numbers or an old system creates a scattered, unprofessional image for your growing company.
According to Nextiva, 60% of business professionals face a communication crisis monthly. This is a systemic issue that a modern phone system can finally fix for your business, ensuring you stay connected.
Here is what I recommend.
From my analysis, RingCentral is the top choice. It unifies your team calls and helps you present a polished, professional image to every customer.
Its AI-powered platform and features like the 24/7 AI Receptionist make it one of the best business phone number services for streamlining operations and never missing an opportunity.
If you’re also looking into other specialized business software solutions, my article on best pool service software covers an excellent option for service companies.
I suggest you check out RingCentral’s pricing to see which plan fits your team’s specific needs and budget.
You’ll finally get organized and grow faster.
