Losing customers to missed calls?
When your team is growing, routing calls to the right person becomes a mess. You risk leaving customers waiting or hanging up in frustration.
The problem is, you’re not just losing calls but actual revenue. Every unanswered ring is a missed opportunity to connect with a customer.
The Business Research Company reports a 20.5% growth in inbound call tracking software. This shows many businesses are struggling to manage their inbound communications effectively.
The right call forwarding software solves this by ensuring you never miss another important call. It automates your call routing instantly.
In this guide, I’ll break down the best call forwarding software available. My goal is to help you find a solution that streamlines your operations without the guesswork.
You’ll discover tools that integrate with your existing systems, scale with your team, and improve your overall customer satisfaction.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Grasshopper → | Small businesses, startups | |
| 2 | RingCentral → | Mid to large enterprises | |
| 3 | Nextiva → | Scalable operations teams | |
| 4 | Dialpad → | Growing companies, enterprises | |
| 5 | GoTo → | Growing companies, SMBs |
1. Grasshopper
Struggling to manage your business calls effectively?
Grasshopper offers a virtual phone system that lets you separate personal and business communications, addressing a key pain point for operations managers. This means you can get a dedicated business number without needing new hardware.
The solution empowers you to manage calls on your smartphone or computer, reducing the need for costly and disruptive equipment setup. It saves time and money by providing an affordable virtual phone system.
Here’s how Grasshopper streamlines your call operations.
Grasshopper simplifies your setup by letting you choose a toll-free, vanity, or local number, or port your existing one, all within four easy steps. This ensures quick implementation without complex migration risks.
You can handle calls and texts from anywhere using their iOS, Android, or desktop apps, giving you flexibility to stay connected on the go. You can also forward calls directly to your personal number for immediate access.
Additionally, features like voicemail transcription deliver messages as text, while instant response automatically texts callers when you’re busy, ensuring no lead is missed. Their call forwarding capabilities allow you to route business calls to your personal phone or another team member, improving responsiveness.
The result is a highly efficient and professional communication system.
While streamlining your call operations, understanding how small business HR software can further boost your company’s efficiency is equally beneficial.
Key features:
- Desktop + Mobile Apps: Stay connected to your business calls and texts from anywhere using dedicated apps on your phone or computer.
- Call Forwarding: Easily route incoming business calls to your personal phone or to other team members, ensuring no customer call goes unanswered.
- Virtual Receptionist: Present a professional image with custom greetings and extensions, allowing callers to reach the right department or person efficiently.
Learn more about Grasshopper features, pricing, & alternatives →
Verdict: Grasshopper offers a robust yet simple virtual phone system, ideal for operations managers seeking the best call forwarding software. Its ability to separate personal and business calls, coupled with features like mobile apps, call forwarding, and 24/7 support, helps streamline workflows, improve customer satisfaction, and reduce training time for your team.
2. RingCentral
Struggling with complex call operations and overwhelming choices?
RingCentral offers an AI-powered solution to streamline your business communications. This platform combines calling, messaging, and meetings to simplify daily workflows.
The software addresses pain points by providing a reliable business communications platform that empowers your employees with AI-powered calls, messages, and meetings across all devices. This means you can centralize your communication efforts.
Here’s how RingCentral brings employee and customer experiences together.
You can leverage their AI Receptionist to provide 24/7 support by answering questions, routing callers, and even sending texts. This ensures you never miss important calls, even after hours, and significantly enhances customer service.
Furthermore, with RingCentral’s Conversation Intelligence, you can unlock value from every customer interaction by integrating it deeply with your CRM. This feature offers automated recordings, customer and deal insights, instant summaries, and AI-powered coaching to drive sales and improve agent performance. Your organization will benefit from a unified platform that personalizes customer experiences and creates effortless workflows.
The result is truly transformed communication.
Key features:
- AI Receptionist: Offers 24/7 support, accurately routes calls, answers questions, and sends text follow-ups to ensure no missed calls and enhanced customer service.
- Conversation Intelligence: Integrates with your CRM to provide automated recordings, customer insights, instant summaries, and AI-powered coaching to drive sales.
- Unified Communications Platform: Combines calls, messages, and meetings on one reliable, AI-powered platform accessible across devices, simplifying workflows.
Learn more about RingCentral features, pricing, & alternatives →
Verdict: RingCentral’s comprehensive AI-powered platform addresses common call forwarding challenges, helping organizations centralize communications and improve customer satisfaction. With features like the AI Receptionist handling 93% of calls for some clients and robust CRM integration, it stands out as an excellent option for the best call forwarding software.
3. Nextiva
Struggling with complex call routing and siloed customer data?
Nextiva offers an AI-powered Unified-CXM platform that brings all customer interactions into one place, ensuring orchestrated journeys.
This means you can streamline your call operations, addressing pain points like information overload and ensuring seamless interactions across traditional and digital channels.
Here’s how to simplify your call operations.
Nextiva’s Intelligent Routing features like skill and situation-based routing, alongside robust ACD algorithms, mean your calls are directed efficiently. This reduces dropped calls and ensures customers reach the right agent every time.
The platform’s unified agent experience centralizes all customer interactions, providing real-time insights and sentiment analysis. Additionally, built-in automations and workflow engines simplify management, boosting productivity and minimizing training time for new agents. Your team gets a 360-degree view of the customer, fostering personalized experiences at scale, helping you deliver better outcomes.
The result is increased customer satisfaction.
Key features:
- Intelligent Routing: Directs calls based on skills and situations using advanced ACD algorithms, ensuring efficient call forwarding and optimal agent matching.
- Unified-CXM Platform: Consolidates all customer interactions across various channels, providing a single source of truth for enhanced customer experience management.
- AI and Automation: Features like generative AI knowledge base, sentiment analysis, and workflow automation reduce costs, boost productivity, and improve self-service.
Learn more about Nextiva features, pricing, & alternatives →
Verdict: Nextiva’s Unified-CXM platform is ideal for operations managers seeking a robust, scalable solution. With intelligent routing and AI-powered automation, it’s designed to streamline call operations, reducing costs and improving customer satisfaction, making it a strong contender for best call forwarding software.
4. Dialpad
Struggling with complex call operations and overwhelming software choices?
Dialpad offers an AI-powered communications platform, unifying calls, messages, and meetings with real-time insights. This means your team gains instant AI summaries and action items for every interaction.
You’ll find Dialpad’s proprietary AI delivers unmatched accuracy and real-time insights at scale. This helps simplify decision-making and streamlines workflows.
Unlock smarter communication today.
Dialpad solves these issues by providing a reliable and scalable communication platform designed for enterprise needs. You can consolidate multiple business applications onto one platform, simplifying your tech stack. This means your team gains efficiency and a unified experience, replacing complex on-premise systems.
Additionally, Dialpad offers deep integrations with essential apps like Salesforce, Zendesk, and Google Workspace, making your business run smoothly. These integrations save your team valuable time, with Randstad, for example, saving 5 hours per week. Plus, with AI-powered features like automatic call grading and transcriptions, you can reduce core product training time, as seen by RE/MAX.
The result is streamlined operations and improved customer outcomes.
Key features:
- AI-powered insights: Get real-time AI summaries, action items, coaching, and automated call grading to enhance every customer interaction.
- Unified communications platform: Consolidate calls, messages, and meetings onto a single platform with reliable uptime and dual-cloud architecture for resiliency.
- Seamless integrations: Connect Dialpad with your existing business apps like Salesforce, Zendesk, and Microsoft Teams to streamline workflows and save time.
Learn more about Dialpad features, pricing, & alternatives →
Verdict: Dialpad excels as the best call forwarding software, offering powerful AI and robust integrations to streamline call operations for growing companies. Its ability to consolidate multiple systems onto one platform, as demonstrated by WeWork replacing 25+ phone line providers, addresses core pain points for operations managers seeking efficiency and reliable uptime.
5. GoTo
Tired of missed calls and fragmented communication?
GoTo Connect offers an all-in-one business communication platform that brings everything together, making your operations smoother.
This means you can simplify how your organization connects and engages, eliminating the hassle of juggling multiple systems, which is a common pain point for operations managers.
Here’s how you can streamline your workflows.
GoTo Connect, with its AI-powered cloud communications, makes it effortless to scale and is remarkably affordable for your growing company.
It provides a smart business phone system packed with over 100 features for all your communication needs, ensuring you never miss a beat. The new AI Receptionist specifically works 24/7 to handle incoming calls, ensuring no customer inquiries are missed and freeing up your team for higher-value work.
Additionally, GoTo offers comprehensive customer experience tools and an AI-powered omnichannel contact center solution designed to empower agents and inform supervisors, all with easy IT management. The result? Your team stays connected, customers are happier, and your business operations become more efficient.
Key features:
- AI Receptionist: A 24/7 smart assistant that answers calls, automates tasks, and improves customer service, ensuring no inquiry is missed for your business.
- GoTo Connect Phone System: An easy-to-use, easy-to-manage smart business phone system with over 100 features to meet all your communication needs.
- Comprehensive CX Tools: A full suite of customer experience tools, including a phone system, softphone, and digital channels, all within one solution.
Learn more about GoTo features, pricing, & alternatives →
Verdict: GoTo Connect is ideal for operations managers seeking the best call forwarding software, offering an AI-powered cloud communication platform with comprehensive features like the AI Receptionist and a 100+ feature business phone system to streamline call operations, improve customer experience, and ensure reliable uptime for your growing company.
6. AVOXI
Is your call forwarding a constant headache?
AVOXI offers a cloud voice platform that provides seamless international call forwarding capabilities. This means you can simplify your global call operations.
You can streamline your voice provider ecosystem, making it easier to manage all your communication needs. It’s all about reducing complexity and boosting efficiency for your team.
This means effortless global connections.
AVOXI empowers you with intelligent call routing, ensuring calls always reach the right destination. You can also leverage call insights to understand usage and traffic volumes.
The platform integrates with over 40 CCaaS, UCaaS, and CPaaS solutions, letting you layer its international cloud voice solution into your existing contact center and enterprise app ecosystem. This includes merging voice data and workflows with your CRM and other service apps. This flexibility ensures your current tech stack works better, saving you time and reducing costs. You even get proactive number testing and call quality monitoring.
The result is better customer conversations and greater uptime.
While we’re discussing software solutions and integrations, you might also be interested in my guide on best patient engagement software.
Key features:
- Global Voice Coverage: Get coverage in 150+ countries with seven number types, including local DID and toll-free, to increase answer rates.
- Intelligent Call Routing & Analytics: Build flows to direct calls efficiently and gain insights into number usage and call quality performance.
- Extensive Integrations: Connect with over 40 contact center, unified communications, and programmable voice solutions, including CRM and Microsoft Teams.
Learn more about AVOXI features, pricing, & alternatives →
Verdict: AVOXI offers a comprehensive cloud communication platform, perfect for operations managers seeking a global and integrated solution. Its intelligent call routing, extensive global coverage across 150+ countries, and integration with 40+ contact center apps make it the best call forwarding software for streamlining call operations and improving customer satisfaction.
7. Talkdesk
Is your call forwarding a chaotic mess?
Talkdesk offers customer experience automation with AI agents, designed to handle any contact center interaction seamlessly. This means your team can deliver proactive service, resolving issues before they become problems.
You’ll transition to a smoother, smarter approach.
Talkdesk helps transform how you connect with and delight customers, anytime and anywhere. You can deliver seamless, AI-powered omnichannel service at scale using their CX Cloud and CXA solutions. Their platform automates every step of the customer experience lifecycle, ready for any contact center scenario, allowing your team to focus on meaningful interactions. Additionally, features like Multi-agent Orchestration and Integrations further enhance your operations, ensuring consistent customer care across all channels.
Their solutions are built for businesses of all sizes, including Talkdesk Express for small businesses, powered by AI.
Key features:
- Customer Experience Automation: Automates every step of the customer experience lifecycle with AI agents, ready for any contact center, ensuring proactive service.
- Omnichannel Engagement: Delivers seamless, AI-powered service across multiple channels at scale, helping your team connect with customers anywhere.
- Robust Integrations: Offers powerful integrations, allowing your contact center platform to work seamlessly with your existing business tools and systems.
Learn more about Talkdesk features, pricing, & alternatives →
Verdict: Talkdesk stands out as a strong contender for the best call forwarding software, especially for growing companies seeking to streamline operations. Its AI-powered automation and omnichannel capabilities directly address pain points like managing high call volumes and ensuring consistent customer satisfaction.
8. 8×8
Struggling to streamline your company’s call operations?
8×8 offers one intelligent platform designed to connect your employees and customers through unified communications. This means your team can handle complex communication challenges from a single system.
Their platform helps you elevate your customer experience and maximize operational efficiencies. The result is a well-oiled CX machine, allowing you to react to changes in seconds.
Here’s how 8×8 solves your communication challenges.
8×8 brings together contact center solutions, unified communications, and no-code APIs into one platform. This unified approach simplifies your tech stack, giving you powerful automation and data-driven insights.
You can power up your agents with AI through 8×8 Contact Center™ to simplify operations and delight customers, while 8×8 Work® connects teams and customers globally. This comprehensive suite supports customer-facing teams with ease. Additionally, 8×8 offers no-code CPaaS and integrations with Microsoft Teams, helping you connect with customers on their preferred channels and amplify your existing collaboration tools.
The outcome is improved customer loyalty and business impact.
While we’re discussing operational efficiencies, understanding document control software is equally important for a well-organized business.
Key features:
- Unified Platform: Connects employees and customers on a single intelligent platform, simplifying your tech stack and centralizing all communication channels.
- AI-Enabled Contact Center: Leverages AI to streamline contact center operations and empower agents, resulting in better customer experiences and increased efficiency.
- Comprehensive Communication Suite: Offers unified communications, no-code APIs, and Microsoft Teams integration, providing flexible call forwarding solutions that scale with your business needs.
Learn more about 8×8 features, pricing, & alternatives →
Verdict: 8×8 provides a robust, unified platform that streamlines call operations and enhances customer experience. Its AI-enabled contact center, unified communications, and seamless integrations make it an excellent choice if you’re looking for the best call forwarding software to boost efficiency and customer satisfaction.
9. Aircall
Overwhelmed choosing call forwarding software for your growing team?
Aircall provides advanced features like AI Voice Agents and robust integrations to streamline your call operations. This helps you manage customer interactions effortlessly, enhancing team productivity and satisfaction.
Aircall serves as an integrated customer communications and intelligence platform, empowering your sales and customer support teams to achieve more with virtual agents and AI-driven insights. This means improved efficiency without sacrificing call quality or reliability.
Ready to transform your call operations?
Aircall simplifies setup, allowing you to claim numbers and integrate with existing tools in just clicks. This easy configuration helps operations managers avoid implementation disruptions and manage their phone system efficiently.
Their platform offers AI Voice Agents that autonomously handle calls 24/7, ensuring no missed calls and improved lead qualification. You also get real-time conversation intelligence and AI-powered workflows for sales and support with AI Assist, helping your teams focus on customer relationships while automating busywork. Plus, you can reach 3 billion WhatsApp users directly from Aircall’s unified hub, which integrates calls, texts, and messages for a comprehensive communication solution.
The result is better customer satisfaction and boosted team performance.
Key features:
- AI Voice Agent: Provides 24/7 autonomous inbound call handling and qualification, ensuring no missed calls or lost context for your business.
- 100+ Integrations: Connects with popular CRMs like Salesforce, HubSpot, and Zendesk, unifying your workflows and providing full customer context.
- AI-Powered Productivity: Automates busywork with AI Assist for real-time conversation intelligence and workflows, enhancing team focus on customer relationships.
Learn more about Aircall features, pricing, & alternatives →
Verdict: Aircall stands out as a leading AI-powered customer communications platform, trusted by over 20,000 companies. Its ease of use, robust integrations, and AI features like AI Voice Agent make it the best call forwarding software for growing sales and support teams needing streamlined operations, improved customer interactions, and reliable performance.
Conclusion
Are you still losing important calls?
Choosing the right software is overwhelming for a small business. You need a reliable system that scales without disrupting your workflows or breaking the bank.
Research from The Business Research Company shows that strong integration with CRM tools is vital. It significantly improves operational efficiency, connecting your systems and helping your entire team work smarter.
Here is my top recommendation.
After reviewing all the options, Grasshopper is the clear winner. It solves the core problem by simplifying setup without needing any disruptive new hardware.
I love its virtual phone system that lets you professionally manage calls from anywhere. It’s why it’s the best call forwarding software for streamlining your entire operation.
I strongly recommend you start a free trial of Grasshopper. See how easily it fits right into your daily business workflow.
You’ll finally capture every single valuable opportunity.
