Tired of routing calls to wrong agents?
When your team can’t predict a caller’s needs, support costs rise and customer experience suffers. This is a common issue for growing SaaS companies.
The real problem is choosing the right AI tool that works without overwhelming your agents or breaking your budget. It’s a tough balance to strike.
According to Callin.io, 67% of companies face challenges in predicting caller needs with old methods. This inefficiency directly impacts your bottom line and customer satisfaction.
The right software solves this by automating call routing and analysis, giving your team the insights they need to succeed.
In this guide, I’ll show you the best call screening software for 2025. I’ve reviewed options that balance AI features, ease of use, and budget.
You’ll find tools that cut support costs, reduce agent workload, and provide the data needed to improve your customer experience.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Hiya → | Growing SaaS companies | |
| 2 | Truecaller → | Mid-sized businesses | |
| 3 | YouMail → | Mobile-focused teams | |
| 4 | RoboKiller → | Businesses with high spam volume | |
| 5 | RingCentral → | Growing SaaS companies |
1. Hiya
Are you struggling with unanswered business calls?
Hiya’s Branded Call feature displays your branded caller ID, ensuring instant recognition for your outbound calls. This means your customers know exactly who is calling, building trust right from the start.
This directly addresses the pain point of low answer rates, helping your team break through the noise and improve business outcomes.
Here’s how Hiya transforms your call strategy.
Hiya’s Branded Call enables you to get more calls answered and improve your business outcomes by transforming an unidentified number into a trusted brand. Additionally, the free business Number Registration reduces the risk of spam and nuisance labeling on your customer-friendly calls.
You can manage your numbers in a self-service console and gain instant brand recognition, with Hiya providing coverage across 40+ countries. The Hiya AI Phone app offers intelligent call screening, synthetic voice detection, scam protection, and automated call summarization and transcription, turning your calls into valuable insights. Plus, it blocks spam and organizes your notes.
This comprehensive approach helps reduce agent workload and boosts overall customer satisfaction.
Gain trust, identity, and intelligence in every call.
Key features:
- Branded Caller ID: Display your brand with every outbound call, fostering instant recognition and trust, directly impacting your answer rates and improving business outcomes.
- Number Registration: Reduce spam labeling risks and manage your business numbers across Hiya’s global network, ensuring legitimate calls reach customers without disruption.
- AI Voice Detection & Call Summarization: Detect AI-generated voices in real-time and automate call notes and transcriptions, enhancing productivity and providing actionable insights.
Learn more about Hiya features, pricing, & alternatives →
Verdict: If you’re a Product Manager or Operations Lead at a growing SaaS company, Hiya stands out as the best call screening software, trusted by over 1,000 businesses globally. Its focus on increasing answer rates through branded caller ID and AI-powered protection helps you optimize customer support workflows and deliver immediate ROI.
2. Truecaller
Tired of disruptive, unknown calls?
Truecaller’s caller ID and spam blocking features directly address the pain point of identifying unknown numbers and blocking unwanted calls. This helps you gain back control.
This means you can easily identify incoming calls from unknown numbers, preventing interruptions from spammers and fraudulent calls.
It’s time to streamline your communication.
Truecaller serves as a powerful solution by providing real-time caller identification, letting you know who’s calling before you answer. Additionally, its robust spam blocking capabilities automatically filter out nuisance calls and SMS fraud, keeping your communication secure.
You can stay safe from fraud SMS and suspicious links, which is crucial for protecting your operations. Plus, with messaging built-in, you won’t need to switch between apps, centralizing your communication.
The platform has identified over 56 billion spam and fraud calls and 173 billion spam and fraud SMS, demonstrating its extensive protection and ability to streamline your support workflows, ultimately improving customer satisfaction.
The result is efficient, secure customer interactions.
Key features:
- Caller ID: Instantly identifies incoming calls from unknown numbers, empowering you to decide whether to answer and enhancing your team’s efficiency.
- Spam Blocking: Automatically blocks unwanted spam and fraud calls, significantly reducing distractions and allowing your support team to focus on legitimate customer inquiries.
- SMS Fraud Protection: Safeguards against fraudulent SMS messages and malicious links, protecting your company’s data and ensuring secure customer interactions.
Learn more about Truecaller features, pricing, & alternatives →
Verdict: If you’re seeking the best call screening software to reduce operational costs and enhance customer experience, Truecaller is a strong contender. Its impressive ability to identify 3.2 trillion unknown calls and protect against 56 billion spam calls makes it ideal for improving your team’s efficiency and communication security.
3. YouMail
Tired of endless spam calls interrupting your workflow?
YouMail offers premium call blocking and robust features to protect your mobile number. This means you can maintain privacy and answer your phone confidently.
YouMail directly tackles the pain points of overwhelming call volumes, helping you regain control and focus. It ensures your customer support workflows remain optimized.
Here’s how YouMail simplifies your communication.
YouMail protects your phone number by stopping scam and spam calls, keeping your voicemail clean, and telling you why calls were blocked. This means you can effectively reduce agent workload through automation.
You also get smarter visual voicemail with free voice-to-text, accessible on any device. This filters spam voicemail messages and includes personalized greetings. Additionally, you can add a virtual phone number to keep your mobile number private, separating personal from work calls, reducing disruptions for your team.
Plus, its robust reverse phone lookup helps you quickly identify important callers, enabling you to prioritize and respond efficiently, thus boosting overall customer experience.
Peace of mind is now within your reach.
Key features:
- Premium Call Blocking: Stops scam and spam calls, keeping your voicemail clean and explaining why calls were blocked for better call management.
- Visual Voicemail & Voice-to-Text: Provides smarter visual voicemail with free voice-to-text, accessible on any device, filtering spam and offering personalized greetings.
- Virtual Phone Numbers: Add a second phone number to separate personal from work calls, maintaining privacy and protecting your mobile number from unwanted interruptions.
Learn more about YouMail features, pricing, & alternatives →
Verdict: YouMail is an excellent candidate for the best call screening software, trusted by over 13 million users who have collectively blocked over 1 billion robocalls. Its blend of advanced call blocking, visual voicemail, and virtual phone numbers directly addresses the needs of Product Managers and Operations Leads looking to optimize customer support.
4. RoboKiller
Tired of endless [spam calls and texts]?
RoboKiller utilizes predictive analytics and audio fingerprinting to eliminate unwanted phone scams, providing essential relief.
This means you can take back control over your phone and your life, reducing daily disruptions and improving your overall focus.
It’s time to silence the noise.
RoboKiller solves your problem by actively blocking 99% of spam calls and texts, ensuring good calls only reach you.
It achieves this by protecting you from over one billion known phone scams, having already prevented more than $600 million in losses for users like yourself.
Plus, you’re in the driver’s seat with custom features like a personal block list and the option to pause spam blocking. Additionally, RoboKiller’s Answer Bots waste scammers’ time, saving you up to 500 million hours collectively, providing a bit of poetic justice.
This empowers your business to operate spam-call-free.
While discussing effective business communication, understanding [conversational support software] is equally important.
Key features:
- Block 99% of spam calls & texts: RoboKiller uses advanced predictive analytics and audio fingerprinting to proactively stop unwanted intrusions, ensuring a clear communication channel.
- Prevent substantial financial losses: The software has prevented over $600 million in losses by protecting users from more than 1 billion known phone scams, securing your team’s valuable time and resources.
- Customize your call protection: You maintain control with features like a personal block list and the ability to pause spam blocking, tailoring the defense to your specific operational needs.
Learn more about RoboKiller features, pricing, & alternatives →
Verdict: RoboKiller stands out as an excellent choice for businesses seeking the best call screening software, effectively tackling high volumes of spam. With its proven ability to block 99% of unwanted calls and texts, and its user-centric customization features, it’s a powerful tool for enhancing operational efficiency and improving customer experience.
5. RingCentral
Struggling to manage inbound calls and support costs?
RingCentral offers an AI Receptionist feature that answers questions, routes callers, and sends texts, helping you manage call volumes. This means your product managers and operations leads can offload routine inquiries, reducing the burden on your support agents.
The software helps your company handle an impressive 93% of calls with AI, directly addressing the challenge of high call volumes and agent workload.
This is how RingCentral streamlines your operations.
RingCentral’s AI-powered platform provides comprehensive communication tools, including an AI Receptionist and Contact Center capabilities. This enables your team to offer 24/7 support and manage customer interactions effortlessly, alleviating concerns about overwhelming call volumes.
The AI Receptionist features accurate call routing and text follow-ups, ensuring callers reach the right department quickly or receive automated responses. Additionally, RingCX offers features like AI Assist and Intelligent Virtual Agents to manage agents, coach performance, and boost customer satisfaction, making it easier to optimize customer experience.
RingSense further enhances this by providing conversation intelligence deeply integrated with your CRM, offering automated recordings and instant summaries for actionable insights. The result is a unified platform that reduces agent workload and provides valuable data for CX optimization.
Key features:
- AI Receptionist: Creates a 24/7 digital concierge that answers questions, routes calls accurately, and sends text follow-ups, handling the bulk of routine inquiries.
- RingCX Contact Center: Effortlessly manages agents, coaches performance with AI-powered tools like AI Assist, and improves overall customer satisfaction through omnichannel support.
- RingSense Conversation Intelligence: Integrates deeply with your CRM to provide automated call recordings, instant summaries, and AI-powered coaching, driving sales and improving customer interactions.
Learn more about RingCentral features, pricing, & alternatives →
Verdict: RingCentral stands out as a strong contender for the best call screening software, particularly for growing SaaS companies. Its AI Receptionist and RingCX Contact Center capabilities, demonstrated by handling 1M inquiries per month for some customers, significantly reduce operational costs and boost customer satisfaction.
6. Dialpad
Struggling with high support costs and declining CX?
Dialpad’s AI-powered platform offers real-time insights and automation to enhance customer interactions. This means you can cut down on agent workload and improve customer satisfaction.
Your product managers and operations leads will appreciate how Dialpad integrates business communications—calls, messages, and meetings—with instant AI summaries and action items, reducing the time spent on manual tasks.
Experience smarter customer communication now.
Dialpad solves these challenges by providing an AI-powered customer communications solution. This means your team gains instant AI summaries, action items, and real-time coaching for every call.
You can automate routine tasks and provide agents with actionable insights, optimizing your workflow for better customer outcomes. Additionally, features like AI agents, assistants, and comprehensive analytics help transform inbound and outbound calls. Plus, integrations with Salesforce, Zendesk, and Google Workspace ensure all your apps run smoothly, bringing your teams and workflows together.
The result is elevated customer interactions and significant operational efficiency gains.
Key features:
- AI-Powered Communications: Gain real-time AI insights, call summaries, and action items across calls, messages, and meetings, streamlining agent workflows and enhancing customer interactions.
- Comprehensive Contact Center: Leverage AI agents, assistants, and real-time coaching, along with analytics and sentiment analysis, to optimize inbound and outbound contact center operations.
- Seamless Integrations & Scalability: Integrate effortlessly with essential business tools like Salesforce and Zendesk, and benefit from a reliable, resilient, and scalable platform built for enterprise communication.
Learn more about Dialpad features, pricing, & alternatives →
Verdict: Dialpad emerges as a strong contender for the best call screening software, offering robust AI capabilities that provide real-time insights, automated coaching, and seamless integrations. This platform can lead to substantial efficiency gains, with reported reductions in training time and a 20% efficiency boost for teams, making it ideal for optimizing support costs and boosting CX.
7. Nextiva
Struggling with rising support costs and lower CX?
Nextiva offers a Unified-CXM platform that consolidates all customer interactions into one AI-powered solution, streamlining workflows. This means you can orchestrate customer journeys to acquire, retain, and grow your customer base.
This platform simplifies call screening by uniting voice, live chat, and messaging apps, reducing the overwhelming complexity of multiple systems.
Here’s how Nextiva streamlines your operations.
Their AI-powered contact center and intelligent routing capabilities, like situation and skill-based routing, ensure calls are directed precisely. You get real-time dashboards and conversational analytics to gain immediate insights into customer sentiment and interactions. This improves agent efficiency and reduces workload significantly.
Additionally, Nextiva includes features like secure payment agent assist, transcription and summarization, and automated dispositioning. These help reduce agent fatigue and boost productivity, ultimately optimizing your customer experience and lowering operational costs.
The result? Better outcomes and business performance.
Understanding user behavior is crucial for optimizing any platform. My article on user behavior insights offers a deeper dive.
Key features:
- AI-Powered Contact Center: Unifies all customer interactions across channels, using AI for intelligent routing and automated workflows to reduce agent workload and improve CX.
- Real-time Analytics & Dashboards: Provides immediate insights into customer sentiment and interactions through customizable reports, allowing for proactive adjustments to support strategies.
- Unified Agent Experience: Centralizes customer data and tools in a single interface, integrating with existing CRMs via REST APIs for a 360-degree customer view.
Learn more about Nextiva features, pricing, & alternatives →
Verdict: Nextiva stands out as a strong contender for the best call screening software, offering a comprehensive Unified-CXM platform that leverages AI and automation. Its ability to consolidate customer interactions and provide real-time analytics can lead to a 40% cost reduction for businesses, as seen with some of their case studies.
8. AVOXI
Struggling with high support costs and inefficient call handling?
AVOXI offers an intelligent SaaS platform with features like intelligent call routing and call insights to streamline operations.
This means you can automate time-consuming processes and gain analytics for greater visibility, improving how your phone numbers perform.
It truly is voice meeting software.
AVOXI solves the problem of managing global voice communications by providing a single, consolidated platform for all your international cloud voice needs.
Here’s how, with intelligent call routing, your calls are directed to the right destination, and with call recording and insights, you can understand number usage and traffic volumes. This helps you proactively test number availability and monitor call quality, leading to better customer conversations and greater uptime.
Additionally, AVOXI integrates with over 40 CCaaS, UCaaS, and CPaaS solutions, allowing you to merge voice data and workflows seamlessly with your CRM and service applications, reducing costs and saving your team valuable time.
The result? Better customer conversations, increased uptime, and long-run stability.
Speaking of streamlining operations and support, my article on best email management software offers further insights.
Key features:
- Intelligent Call Routing allows you to build flows to direct traffic to the right destination, ensuring calls are handled efficiently and effectively.
- Call Insights and Recording provide comprehensive analytics on number usage and traffic volumes, helping you monitor performance and improve call quality.
- Extensive Integrations enable seamless connection with CRM, contact center, and communication apps, consolidating your voice solutions and streamlining workflows.
Learn more about AVOXI features, pricing, & alternatives →
Verdict: AVOXI emerges as a strong contender for best call screening software, particularly for global SaaS companies. Its integrated platform, intelligent call routing, and robust analytics capabilities, as demonstrated by the case study with Cibersys driving profitable growth by delivering more in-demand LATAM numbers, directly address challenges in optimizing support costs and boosting CX.
9. OpenPhone
Tired of missing crucial customer calls?
OpenPhone introduces Sona, an AI agent that ensures your business is always available, answering calls 24/7. This means you never lose a lead or opportunity, even after hours, capturing key information for seamless team handoff.
This eliminates the pain of missed calls.
OpenPhone combines a robust phone system with advanced features, helping your team support customers with ease. You can get local and toll-free North American phone numbers or port existing ones in minutes.
The result is a unified view of customer interactions, where you see texts, call logs, recordings, and voicemails in one consolidated conversation, ensuring you never lose context. OpenPhone AI automatically summarizes calls, intelligently suggesting next steps, and provides time-stamped call transcripts for detailed review. Additionally, features like a lightweight CRM, internal threads for collaboration, and team analytics empower you to keep your team aligned and gain insights into business activity, enabling faster responses and valued customer experiences.
You’ll effortlessly connect with every customer.
If you’re managing a business, you might also be interested in my guide on best SaaS billing software to help with your operations.
Key features:
- Sona AI agent: Answers calls 24/7, captures key details, and provides tailored answers based on your business information, ensuring you never miss an opportunity.
- AI-powered insights: Automatically summarizes calls, transcribes conversations, suggests next steps, and recommends new contacts from transcripts, boosting your workflow efficiency.
- Unified communications & collaboration: Consolidates calls, texts, and contacts into one shared space with features like shared numbers, internal threads, and team analytics for seamless teamwork and oversight.
Learn more about OpenPhone features, pricing, & alternatives →
Verdict: OpenPhone emerges as a top contender for best call screening software, addressing key pain points for Product Managers and Operations Leads. Its AI-powered Sona agent and call summary features directly reduce agent workload and improve customer satisfaction, making it an ideal choice for optimizing support workflows and capturing actionable insights.
10. Grasshopper
Struggling to manage inbound calls efficiently?
Grasshopper offers an affordable virtual phone system designed to streamline your communication, ensuring business and personal calls remain separate. This means you gain critical control over who reaches your team.
You can set up custom greetings and utilize features like Incoming Call Control to screen callers, block unwanted calls, and schedule business hours. This capability significantly reduces disruptions and unwanted interactions.
So, how does it really work?
Grasshopper solves this by allowing you to choose a dedicated business number—toll-free, vanity, or local—or port your existing one. This offers a professional image without needing new hardware, as it works directly on your smartphone or computer via their desktop and mobile apps.
You can forward calls to your personal number or team members, ensuring no call is missed, and even use VoIP/Wi-Fi calling when cellular reception is poor. Additionally, features like Voicemail Transcription deliver messages as text, and Instant Response can auto-text new callers you miss, preventing lost opportunities. Simultaneous Call Handling means no one gets a busy signal.
This complete approach helps you focus on what truly matters: customer satisfaction and reduced operational costs.
Key features:
- Incoming Call Control allows you to screen callers, block unwanted calls, and set custom schedules for your business hours, giving you command over your inbound communication.
- Voicemail Transcription automatically converts voicemails into text, enabling you to read messages quickly and efficiently without having to listen to them.
- Instant Response automatically sends a text message to new callers when you can’t answer, helping you capture leads and provide immediate engagement.
Learn more about Grasshopper features, pricing, & alternatives →
Verdict: Grasshopper is ideal for growing SaaS companies seeking the best call screening software, offering robust features like Incoming Call Control, Instant Response, and Voicemail Transcription. Its virtual system, no-hardware approach, and 24/7 support make it a scalable and cost-effective solution for improving CX and reducing agent workload.
Conclusion
Tired of rising support costs?
I know choosing the right tool that balances powerful AI with your budget is the biggest hurdle for a growing SaaS company.
Consider that Convin.ai found AI screening reduces call handling time by 40%. That’s a massive efficiency boost that directly impacts your bottom line by freeing up agents for more complex problems.
So what’s the best path forward?
From everything I’ve reviewed, Hiya stands out. Its unique Branded Call feature ensures your customers actually recognize and answer your calls.
Speaking of optimizing your business operations, my guide on best industrial IoT software covers cutting costs effectively.
By instantly building trust with a branded caller ID, it solves a fundamental problem few others do. It’s the best call screening software for boosting outbound engagement.
I recommend you start a free trial of Hiya to see how quickly it can improve your connection rates.
Your team will finally get calls answered.
