Customer support calls taking too long?
Explaining complex steps over the phone is frustrating for everyone. It often leads to confusion and a poor customer experience for them.
These inefficient interactions don’t just lead to churn. They also directly impact your sales conversions in a frustrating cycle for your team.
This friction is a major reason why support tickets get escalated. It’s also why potential buyers abandon their carts right at the finish line.
But what if you could see their screen instantly and guide them visually in real-time? That’s the power of cobrowsing software.
In this article, I’m going to walk you through the very best cobrowsing software of 2025. I’ll help you find the right tool to transform customer interactions.
You’ll discover how these tools slash resolution times, improve customer satisfaction, and help your team boost sales without any complicated setups.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Surfly → | SaaS & complex legacy systems | |
| 2 | Upscope → | Support & sales teams | |
| 3 | Acquire → | Mid-sized customer support teams | |
| 4 | Glia → | Customer support & sales teams | |
| 5 | REVE Chat → | Finance & e-commerce teams |
1. Surfly
Struggling with impersonal remote customer interactions?
Surfly provides universal co-browsing technology, allowing you to add collaborative features to any website, platform, or app instantly. This means you can collaborate digitally with your users, customers, and prospects.
Traditional solutions often require complex code changes and only work on your website, but Surfly offers collaborative web interaction without these limitations. It provides a frictionless experience without changing your website.
Here’s how Surfly works.
Surfly transforms your digital products into fully collaborative experiences. You can build infinitely customizable co-browsing journeys, getting up and running in minutes instead of months.
This allows you to add collaborative features to any user journey, enabling real-time online collaboration. Plus, you can integrate Surfly with your existing tech stack, including major CRM and contact center software like Salesforce and Zendesk, making setup incredibly simple. Additionally, Surfly ensures security and compliance are core design principles, handling sensitive data with robust controls.
The result is enhanced customer satisfaction and higher retention rates.
For businesses operating in the SaaS space, understanding best SaaS billing software is crucial for predicting cash flow and managing complex pricing.
Key features:
- Universal Co-browsing Technology: Collaborates on any website, platform, or app without requiring code changes, including third-party content and complex web applications.
- Rapid Customization & Deployment: Lets you build infinitely customizable co-browsing journeys and deploy collaborative features in minutes, branded to your company.
- Robust Security & Compliance: Designed as infrastructure that doesn’t store data, ensuring compliance with SOC, ISO/IEC 27001, and HIPAA standards.
Learn more about Surfly features, pricing, & alternatives →
Verdict: Surfly stands out as the best cobrowsing software, especially for businesses with complex legacy infrastructure, thanks to its universal compatibility, rapid deployment, and strong security compliance. Its ability to integrate seamlessly with existing CRMs and deliver a 78% higher customer satisfaction rate makes it ideal for improving remote customer interactions.
2. Upscope
Struggling with inefficient remote interactions and complex problem resolution?
Upscope offers next-generation cobrowsing, designed specifically for support and sales teams.
This means you can instantly see your customer’s screen, guiding them through any issue without downloads or lengthy explanations.
Here’s how to simplify your customer interactions.
Upscope solves these challenges by letting you cobrowse with customers, transforming your customer experience. This allows your support teams to quickly resolve complex issues, reducing resolution times.
Additionally, for your sales team, Upscope’s HelloScreen helps in demonstrating products effectively, leading to increased conversion rates. You can maintain compliance with regulations like GDPR and HIPAA while still providing superior service, crucial for finance, e-commerce, and telecom.
The result? Enhanced customer satisfaction and a significant boost to your bottom line, directly addressing your needs for seamless, secure interactions.
Key features:
- Advanced Cobrowsing: Enables your support and sales teams to securely view and guide customers through their screens, eliminating friction in problem-solving and sales demos.
- Targeted Solutions: Offers dedicated tools like UserView for support and HelloScreen for sales, ensuring tailored functionality that addresses specific team needs and challenges.
- Developer-Friendly API: Provides a robust Co-Browsing API for seamless integration into your existing systems, enhancing efficiency and compliance across your operations.
Learn more about Upscope features, pricing, & alternatives →
Verdict: Upscope stands out as a best cobrowsing software, leveraging its secure and stable platform to empower support and sales teams. It provides the speed and efficiency needed to significantly reduce resolution times and boost conversion rates, making it an ideal choice for your customer-facing operations.
3. Acquire
Struggling with complex customer issues and low conversion rates?
Acquire directly addresses these pain points by unifying your digital support channels for better agent and customer experiences.
This means you can drive engagement and retention by resolving issues faster, giving your team the tools to excel.
Here’s how to simplify.
Acquire’s powerful workflow engine helps you extend functionality and solve customer problems with flexible API workflows. This includes using SLAs to maintain response times and efficiently managing communications.
You can easily prioritize customers based on type, wait times, or custom attributes, ensuring the most critical issues get immediate attention. Plus, agents can seamlessly switch between live chat, SMS, and email, viewing the entire conversational history in a single, unified view. When a face-to-face connection is needed, you can easily launch live video support from a live chat.
The result is truly elevated customer service.
While discussing improved customer support, you might also be interested in my analysis of best AI chatbot software for automated assistance.
Key features:
- Omni-channel communication: Allows agents to switch between chat, SMS, and email, providing a unified conversational history for faster issue resolution.
- Powerful workflow engine: Optimizes customer service efficiency through prioritization, queue management, and routing, providing agents with crucial customer context.
- Voice & Video Calling: Enables face-to-face conversations directly from a live chat, recreating an in-person experience for complex problem solving.
Learn more about Acquire features, pricing, & alternatives →
Verdict: Acquire is an excellent choice for businesses seeking the best cobrowsing software, simplifying complex customer interactions. Its workflow engine and omni-channel capabilities allow for faster resolution, helping your team improve customer focus and drive better business performance.
4. Glia
Struggling with complex customer interactions?
Glia offers an AI Customer Interactions Platform that unifies human and AI agents across digital, chat, and web channels, directly addressing your pain points around inefficient remote interactions. This means you can provide seamless support.
This platform helps you overcome challenges in delivering personalized experiences, by enabling your team to offer proactive digital support. It allows you to connect with customers where they are. You can finally eliminate the efficiency versus experience tradeoff.
This results in a competitive edge.
Glia helps you transform digital customer service into a competitive advantage by bringing digital interactions to life. It ensures instant, personal engagement without frustrating handoffs or missing context.
Their AI Virtual Assistants handle routine inquiries, freeing your agents to focus on complex tasks and boosting digital containment. Glia’s tools allow your agents to guide customers forward as if they were sitting right next to them, driving conversions and building loyalty. You can also connect with customers through modern messaging, from chat to WhatsApp, winning over new generations and gaining lifelong customers.
Glia’s ChannelLess® architecture provides a fully connected experience by unifying voice and digital service, helping you deliver consistent, high-touch interactions. This platform empowers your care teams with intelligent, fully integrated tools.
Deliver effortless customer experiences.
Key features:
- AI-Powered Virtual Assistants: Automate routine inquiries to boost efficiency and free up your agents, ensuring always-on service for your customers.
- High-Touch Interactions: Enable agents to guide customers personally through digital channels, improving conversion rates and building stronger customer loyalty.
- Unified ChannelLess® Platform: Connect voice and digital interactions for a cohesive customer journey, eliminating silos and enhancing overall customer satisfaction.
Learn more about Glia features, pricing, & alternatives →
Verdict: Glia’s AI-powered ChannelLess® platform delivers seamless, personalized customer interactions across voice and digital channels, directly addressing your need for enhanced satisfaction and reduced resolution times. Its ability to unify agents and automate workflows makes it a strong contender for the best cobrowsing software for customer support and sales.
5. REVE Chat
Struggling with complex customer support and sales interactions?
REVE Chat offers advanced co-browsing and live chat to guide customers efficiently. This means your team can deliver personalized support, resolving issues faster and boosting satisfaction.
Imagine providing real-time assistance where you can literally see what your customer sees. This is crucial for industries like finance and e-commerce.
How do you boost engagement and conversions?
REVE Chat introduces a unified smart inbox, blending instant messaging with advanced tools for seamless, personalized support. This allows your agents to handle multiple conversations from various platforms like Facebook and WhatsApp in one centralized place.
You also get a powerful AI agent that can resolve up to 90% of queries in the first response, significantly reducing support costs and increasing customer satisfaction by 50%. Additionally, proactive web traffic monitoring lets you engage visitors based on their journey, providing timely assistance. Plus, a built-in ticketing system streamlines issue tracking and resolution, ensuring no customer falls through the cracks. The result is better customer satisfaction and improved sales.
While REVE Chat focuses on chat and co-browsing, if you’re exploring broader business communication tools, my guide on best virtual phone system might be helpful.
Key features:
- Advanced Co-browsing: Guide customers by seeing their screen in real-time, streamlining complex problem resolution and reducing cart abandonment in industries like e-commerce and finance.
- Unified Smart Inbox: Consolidate customer conversations from various channels (live chat, social, messaging) into a single inbox, ensuring faster responses and personalized support from your team.
- AI-Powered Chatbots & Human Handover: Automate responses and handle routine queries efficiently, with seamless handoff to human agents for complex issues, improving overall response times and satisfaction.
Learn more about REVE Chat features, pricing, & alternatives →
Verdict: REVE Chat stands out as a best cobrowsing software, empowering your support and sales teams to deliver personalized, efficient customer interactions. With features like co-browsing, unified smart inbox, and AI agents, it helps achieve faster resolution times and higher customer satisfaction, leading to increased conversions.
6. SessionStack
Struggling with remote customer support efficiency?
SessionStack offers co-browsing and AI-enhanced Digital Experience Analytics to transform your support and sales.
You can gain deep insights into user journeys, making it easy to uncomplicate the journey to checkout and enhance conversion rates. This means your team can quickly identify and resolve customer issues.
Here’s how to boost your revenue.
SessionStack provides AI-driven session insights for e-commerce, extracting untapped conversion opportunities and translating them into ready-to-implement UX optimization tips. The platform also features “private by default” controls, allowing you to select pages and elements for recording to ensure data privacy. Additionally, it integrates with your existing toolbox and offers both cloud and on-premises deployment options for flexibility and control.
If you’re also looking for ways to unify your teams and streamline customer interactions, consider exploring portal software solutions.
Plus, it’s a lightweight platform with zero performance impact on your applications.
Boost revenue with optimal UX.
Key features:
- AI-Enhanced Digital Experience Analytics: Transforms raw data into actionable insights, helping you pinpoint conversion opportunities and optimize user experiences effectively.
- Co-browsing Capabilities: Enables real-time, seamless collaboration with customers to guide them through complex processes and resolve issues quickly, improving satisfaction.
- “Private by Default” & GDPR Compliance: Provides robust data privacy controls, including the ability to select specific elements for recording, ensuring sensitive data never leaves the user’s browser.
Learn more about SessionStack features, pricing, & alternatives →
Verdict: SessionStack stands out with its AI-driven insights and co-browsing features, directly addressing the challenges of inefficient remote interactions and cart abandonment. Its ability to turn data into actionable UX optimization tips makes it a strong contender for best cobrowsing software for your customer support and sales teams.
7. FullView
Struggling with complex customer issues and slow resolution times?
FullView’s cobrowsing feature significantly reduces phone and chat support time. This means you can resolve issues twice as fast, boosting efficiency.
Your team can achieve faster resolution and higher customer satisfaction, leading to more tickets resolved on the first interaction. You’ll streamline workflows.
Ready for a better solution?
FullView helps your support team by turning tedious chat conversations into visual journeys. Your support agents can guide users directly on their screen, leading to quicker problem-solving.
This also applies to customer education and onboarding, where FullView allows you to visually onboard and train users step-by-step on screen, eliminating the need for manual content creation. Plus, with smart-escalation, your team can seamlessly transition from AI interaction to human-led cobrowsing without losing context, integrating with your existing helpdesk platforms for smooth operation.
The result is a seamless and scalable customer experience.
Speaking of analyzing customer interactions, you might find my guide on user behavior insights helpful.
Key features:
- AI Agent: Automates product support by visually navigating and performing actions on the user’s screen, going beyond traditional chatbots to resolve issues.
- Cobrowsing: Reduces support time by allowing agents to directly guide and assist users on their screen, resolving issues twice as fast without installation.
- Session Replays: Automatically captures user sessions, letting you quickly find key moments, identify bugs, and understand user steps and frustration signs in both live and historical contexts.
Learn more about FullView features, pricing, & alternatives →
Verdict: FullView stands out as the best cobrowsing software, offering unique AI capabilities to automate support and onboarding while seamlessly integrating with existing tools. Your team can achieve significantly faster issue resolution and enhanced customer satisfaction, making it ideal for improving efficiency and customer experience.
8. TeamViewer
Struggling with complex remote customer interactions?
TeamViewer offers robust remote access and support, ensuring you can connect to any device, anytime, and proactively manage your IT fleet.
This means you can swiftly troubleshoot customer machinery or provide instant support, minimizing unproductive downtime and keeping your customers happy.
Ready to transform digital work?
TeamViewer addresses these challenges through its powerful remote connectivity platform, allowing you to manage and support your entire IT and operational technology (OT) fleet.
This capability, including seamless integration with existing systems like Salesforce or Freshworks, helps you extend the scope of your sales and service cloud functionality.
Additionally, TeamViewer ONE fuses 1E DEX with TeamViewer connectivity into a proactive IT platform, offering remote support, visibility, AI-led monitoring, and automated fixes to ensure your devices run flawlessly. Plus, features like conditional access and two-factor authentication protect your ecosystem.
Your support experiences will be secure and scalable.
To further optimize your sales and customer engagement, exploring tools like marketing analytics tools can provide valuable insights.
Key features:
- Remote connectivity and support: Provide instant remote support for any device, access your devices securely for remote work, and manage your IT proactively to prevent downtime.
- Secure enterprise solutions: Manage your entire IT fleet with enterprise-grade security features like conditional access, user groups, and single sign-on.
- AR-powered logistics: Streamline warehouse operations with augmented reality solutions for vision picking, reducing errors and speeding up fulfillment processes.
Learn more about TeamViewer features, pricing, & alternatives →
Verdict: TeamViewer’s comprehensive suite of features, from secure remote access to AI-powered support and AR-driven logistics, makes it an excellent choice for businesses seeking the best cobrowsing software. Its ability to scale, integrate with existing systems, and prioritize security ensures enhanced customer satisfaction and reduced resolution times for your team.
9. Zoho Assist
Struggling with remote customer interactions and slow resolutions?
Zoho Assist offers cloud-based remote desktop software, empowering your team to establish secure, web-based connections instantly. This means you can easily support various devices like PCs, laptops, and mobile devices, improving customer satisfaction.
Your [IT help desk] can speed up resolution time and deliver outstanding service by quickly accessing and troubleshooting customer issues from anywhere. This provides a clear path to enhanced customer support.
Here’s how Zoho Assist simplifies your support needs.
It allows you to troubleshoot remote computers or mobile devices via ad-hoc or on-demand sessions, inviting participants through email, SMS, or join links. Additionally, you can enable unattended remote access for seamless monitoring and maintenance without requiring physical presence. Plus, with robust diagnostic troubleshooting tools like Command Prompt and Device Manager, your team gains background access to quickly manage device status and configurations, boosting productivity.
The result is increased customer satisfaction and efficient problem-solving.
For teams looking to upskill or learn new software, exploring the [best digital education platform] can be highly beneficial.
Key features:
- Remote Support and Access: Effortlessly troubleshoot remote computers and mobile devices with on-demand sessions or enable unattended access for seamless monitoring and maintenance.
- Advanced Diagnostic Tools: Utilize over 10 background diagnostic tools, including Command Prompt and Device Manager, to swiftly monitor and manage remote device configurations.
- Secure Video Conferencing & Remote Camera: Elevate support with secure online meetings, video conferencing, and augmented reality-based remote assistance by accessing customer smartphone cameras.
Learn more about Zoho Assist features, pricing, & alternatives →
Verdict: Zoho Assist provides a secure, feature-rich solution with cross-platform support and robust diagnostic tools, making it an excellent choice for businesses aiming to enhance remote customer support and sales. Its focus on security and ease of use positions it as a top contender for best cobrowsing software, ensuring efficient problem resolution and boosted customer satisfaction.
Conclusion
Ready to fix broken interactions?
Choosing the right tool from a crowded market is tough. Inefficient remote support doesn’t just frustrate your customers; it directly hurts your sales conversions.
The right tool makes a huge difference. Organizations implementing these solutions report 45% faster resolution of complex issues. This isn’t just about speed; it’s about slashing support costs and boosting efficiency across your team.
Here is my top recommendation.
After extensive review, Surfly is my top pick. Its universal technology works on any website or application, solving the core problem of complex remote interactions.
I was most impressed by its ability to deploy in minutes without any code changes, even on third-party sites. It’s the best cobrowsing software for immediate impact.
If you’re looking to optimize operations across different sectors, my article on best automobile industry software offers valuable insights for that specific field.
I recommend you visit Surfly’s website to see how their universal co-browsing can instantly elevate your support and sales interactions today.
You’ll see the difference immediately.
