High cart abandonment is costing you conversions.
For many customer support and sales managers, guiding a customer through complex web processes can be draining and time-consuming. Whether you are in finance, e-commerce, or telecommunications, the pressure to deliver efficient support and nudge users toward conversion is only intensifying.
So you might find yourself jumping between disconnected tools, struggling with integration headaches, and fighting to provide truly personalized experiences without violating data privacy rules.
The numbers reveal just how much is at stake. According to Statista, 72% of customers are more loyal to brands providing co-browsing with real-time, tailored support. Loyalty like that can propel your business far ahead of your competitors.
If your goal is to reduce your support costs, boost satisfaction, and make your team’s life easier, now is the time to consider better solutions.
That is exactly why I created this guide. To help you cut through the noise and discover the best pixel art software tailored for boosting customer support, sales, and compliance.
In this article, I’m going to break down my top picks for the best cobrowsing software you can rely on in 2025. I’ll cover features, pros and cons, and ideal use cases so that you can make an informed decision.
By following along, you’ll gain insight into tools that integrate smoothly with your existing stack, improve your key metrics, and free up your team to focus on what matters most — your customers.
Let’s get started.
Quick Summary:
| # | Software | Target Users |
|---|---|---|
| 1 | TeamViewer → | Support and sales teams needing secure remote access |
| 2 | Fullview → | Customer support leaders aiming for faster issue resolution |
| 3 | Surfly → | Businesses with complex digital infrastructures needing secure collaboration |
| 4 | Cobrowse → | Support teams focused on improving experience and agent efficiency |
| 5 | SessionStack → | Customer support teams prioritizing privacy and session replay |
1. TeamViewer
Need to resolve IT and customer issues instantly?
TeamViewer offers secure remote connectivity to support and manage any device from anywhere, helping reduce downtime and increase productivity.
Whether you struggle with slow IT support or disconnected customer care, TeamViewer’s platform empowers you to fix problems before they escalate with proactive IT monitoring, AI-driven insights, and remote access tools. This means your team can stay productive and connected no matter where they work.
The ability to deliver fast, reliable support improves customer satisfaction and streamlines after-sales service by allowing hands-on troubleshooting without physical presence.
Their Smart Service solution boosts field support efficiency, allowing your technicians to solve machinery issues remotely while capturing valuable knowledge as they work. If you’re looking to empower your agents further, consider implementing the best AI chatbot software for even more responsive customer support.
uplink security features such as two-factor authentication and conditional access ensure every support session is safe and compliant.
Plus, TeamViewer integrates with popular tools like Salesforce, Microsoft Teams, and Jira, making your workflows smoother by combining support with everyday apps. For teams seeking to streamline operations in other industries, exploring the best automobile industry software can provide additional productivity solutions.
It’s also scalable for any business size, from freelancers to large enterprises managing thousands of devices worldwide.
Key features:
Secure remote access and support: Connect instantly to any device, reducing downtime and speeding problem resolution across your IT fleet.
AI-powered monitoring and insights: Proactively identify and fix issues before they affect productivity, keeping employees and customers happy.
Seamless integration with major platforms: Enhance existing workflows by integrating with Salesforce, Microsoft Teams, Jira, and more to streamline customer support and sales.
Learn more about TeamViewer features, pricing, & alternatives →
Verdict:
TeamViewer stands out as the best cobrowsing software for customer support and sales professionals who want hassle-free, secure remote access. Its AI-led monitoring and seamless integrations helped Henkel boost productivity while reducing costs. This platform makes solving IT and customer problems straightforward and efficient.
2. Fullview
Need faster, smarter customer support solutions?
Fullview’s cobrowsing reduces phone and chat support time, helping you resolve issues twice as fast.
When your customers struggle with complex software, you want to fix problems quickly without back-and-forth or repeated explanations. With Fullview, your team can directly guide users on their screen, clicking and navigating with them in real time, no installs required. This means less frustration and faster solutions for your customers.
It truly saves time and boosts satisfaction.
Besides cobrowsing, Fullview offers smart escalation that flows smoothly from AI-driven guidance to human support without losing context.
I also find their session replays invaluable. This feature captures user activity and frustration signs automatically, so you can pinpoint bugs or obstacles swiftly, improving your support workflows.
Fullview integrates naturally with popular helpdesk platforms, letting your team work where they already do, while maintaining security standards that meet GDPR and SOC2 compliance.
The combination of proactive AI agent support and hands-on cobrowsing makes it a powerful tool for customer support managers and CX professionals seeking to streamline their service operations.
Key features:
- Real-time cobrowsing with no installs needed: Effortlessly guide customers through your application to reduce issue resolution time and customer frustration.
- Smart escalation system: Seamlessly transfer from AI-guided help to human agents without losing any context, ensuring smoother and faster support interactions.
- Session replays capture key moments: Auto-record user sessions to quickly find bugs, user steps, and frustration triggers, making it easier to troubleshoot and improve UX.
Learn more about Fullview features, pricing, & alternatives →
Verdict:
Fullview stands out as one of the best cobrowsing software solutions for customer support leaders who want to speed up issue resolution and increase satisfaction. Marco Ricciardi from a Fortune 500 company noted a +96% boost in customer satisfaction after using Fullview’s integrated cobrowsing and AI features. Its smooth integration with existing helpdesk tools makes it a winner for scaling support without friction.
3. Surfly
Want to improve online customer collaboration?
Surfly offers a universal co-browsing solution that lets you collaborate on any website or app instantly, without code changes or downloads.
Unlike slow and limited tools, Surfly’s technology works on complex web apps and third-party content with fast setup. This means you get real-time co-browsing that feels natural and smooth for your customers and agents alike.
It’s truly hassle-free.
You can embed Surfly’s co-browsing invisibly in your own brand and domain, delivering a polished experience without pushing users to external apps or strange URLs.
Their API quickly adds collaborative features to your digital products, so sales, support, and product teams can co-browse, co-sell, or co-demo without delay. The session control is fine-tuned with high-quality visuals and masking options to ensure privacy and compliance.
Surfly also integrates seamlessly with major CRM and contact center platforms like Salesforce, Zendesk, and Intercom.
You’ll be able to drive higher engagement, reduce support friction, and close deals faster by co-browsing in real-time with prospects and customers.
Surfly is built for businesses dealing with complex digital infrastructures—insurance, banking, healthcare, and enterprise e-commerce have already seen big improvements. It offers robust security, including SOC, ISO 27001, and HIPAA compliance, giving you confidence when handling sensitive data.
The collaborative experience Surfly creates helps customer-facing teams shorten sales cycles and increase cross-selling opportunities.
Plus, Surfly’s advanced masking and zero data storage approach protect your customers’ privacy.
Key features:
- Universal co-browsing that needs no website code changes, enabling rapid deployment on any web platform or app, removing long waits and technological hurdles.
- Fine-grained session control with real-time masking, giving agents secure access while protecting sensitive data and meeting strict compliance standards.
- Native integrations with major CRM and contact center software, so your sales and support teams can work within familiar systems while boosting collaboration.
Learn more about Surfly features, pricing, & alternatives →
Driving higher engagement and reducing support friction is similar to what you can achieve with the best demo automation software to boost your sales solutions, which also enhance real-time customer interaction.
Verdict:
Surfly ranks among the best cobrowsing software because it combines easy setup, strong security, and deep integration options tailored for customer support and sales professionals. Clients like HSBC Life have increased customer satisfaction by 78% and shortened sales cycles by 50% using Surfly’s universal co-browsing technology. Its ability to securely co-browse complex sites makes it a standout for businesses handling sensitive data in regulated industries.
4. Cobrowse
Struggling to solve customer issues quickly?
Cobrowse lets your support agents see exactly what customers see, so they can assist in real time with web and mobile apps.
This collaborative browsing reduces customer frustration and cuts down support calls. When customers aren’t left guessing, loyalty naturally builds. Plus, agents feel equipped to handle tougher problems with confidence, boosting their job satisfaction and retention.
It really works.
Cobrowse delivered a 26% decrease in handle time and boosted customer satisfaction to 90%.
Its universal cobrowsing works across platforms and third-party sites, eliminating tech barriers for customers regardless of device or browser. It also offers flexible APIs and configurations that fit smoothly into your existing workflows. Privacy is taken seriously with private-by-default data redaction and full audit controls, so you keep compliance worries at bay.
Expect stronger customer loyalty and higher resolution rates.
Key features:
- Real-time collaborative browsing across web and mobile: Empower your agents to help customers directly, improving support turnaround and customer satisfaction.
- Flexible integrations with APIs and workflows: Seamlessly embed cobrowsing into your CRM or helpdesk tools, reducing friction in support processes.
- Built-in privacy and security controls: Private-by-default data redaction and comprehensive audits ensure compliance and protect customer information.
Learn more about Cobrowse features, pricing, & alternatives →
Verdict:
Cobrowse stands out as the best cobrowsing software for support teams looking to improve customer experience and agent efficiency. With proven results like a 26% reduction in handle time and 90% customer satisfaction at Klarna, it lets you confidently resolve issues during critical moments while securing data privacy. This solution is ideal for anyone aiming to boost loyalty and support success.
Cobrowse lets your support agents see exactly what customers see, so they can assist in real time with web and mobile apps while enjoying seamless connectivity by using the best advanced distribution management system.
Privacy is taken seriously with private-by-default data redaction and full audit controls, so you keep compliance worries at bay while ensuring security with the leading PACS software to boost your medical image access and security.
5. SessionStack
Want to boost your customer support efficiency today?
SessionStack’s session replay and cobrowsing tools help you see exactly what your users experience, making support faster and smoother.
Their lightweight platform captures every interaction without slowing down your app. This means you can identify and fix user problems quickly without interrupting their experience. You have full control over what data is recorded, so sensitive info stays private and compliant with EU regulations.
It’s privacy-first by design.
Also, it integrates easily with your existing support and product tools.
SessionStack offers real-time cobrowsing that lets your support agents guide users through issues as if they were side by side—no downloads or extra installs needed.
This feature resolves user frustrations faster, increasing customer satisfaction and retention.
Key features:
Pixel-perfect session replays: Accurately capture users’ browsing sessions to identify and troubleshoot pain points without guesswork or lengthy back-and-forth.
Real-time cobrowsing with no installs: Support agents can actively assist users by interacting with their screens instantly, improving first-contact resolution rates and user experience.
Strict privacy controls and GDPR compliance: You decide exactly which pages and elements are recorded, ensuring sensitive data never leaves the user’s browser, keeping your business secure.
Learn more about SessionStack features, pricing, & alternatives →
Verdict:
SessionStack is a solid choice if you want the best cobrowsing software to empower your customer support team. Its precise session replays and instant cobrowsing helped companies like Mend and Bazaarvoice optimize user experience and scale smoothly. Its privacy-first architecture makes it trustworthy for sensitive industries too.
Want to boost your customer support efficiency today? Check out our roundup of the best AI chatbot software that can complement cobrowsing tools by automating responses and improving your support team’s effectiveness.
SessionStack offers real-time cobrowsing and precise session replay, which can be a great addition to any customer engagement strategy. To explore more ways to enhance engagement, consider the best personalization software that helps tailor the user experience and increase customer satisfaction.
6. Upscope
Struggling to improve your customer support experience?
Upscope offers advanced cobrowsing built specifically for support and sales teams, enabling you to guide customers directly on their screens.
It helps you quickly resolve customer issues by joining their screens without downloads or complicated setups, cutting wait times and reducing frustration. This direct help boosts satisfaction and loyalty effortlessly.
It’s trusted by brands like Calendly and Square.
You can cobrowse securely with customers while easily protecting sensitive information using Upscope’s privacy controls.
Another great thing is its stability — your support team won’t lose connection during important sessions, ensuring smooth assistance no matter the situation.
Upscope brings real-time customer guidance to your fingertips.
Upscope’s key feature of one-click cobrowsing means no tech barriers for your customers, letting support reps jump right in to help within seconds.
Key features:
- One-click cobrowsing with no downloads makes it easy for your customers to receive instant help, lowering friction and improving first-contact resolution rates.
- Advanced security and privacy controls let you mask sensitive data live, so you can assist confidently while maintaining compliance and customer trust.
- Reliable connection and session stability provide a smooth experience that helps your team solve issues faster without interruptions or frustrated callers.
Learn more about Upscope features, pricing, & alternatives →
Verdict:
Upscope stands out as the best cobrowsing software for support and sales professionals aiming to enhance customer interactions and speed up issue resolution. Companies like JG Wentworth have improved customer satisfaction by using Upscope to connect faster and securely with users. This tool’s reliability and privacy focus make it a solid choice for any team looking to elevate support experiences.
Struggling with how to measure customer interactions? Check out the best call monitoring software to boost your lead quality that can complement your support tools.
For enhancing automated support alongside cobrowsing, exploring top AI chatbot software provides powerful solutions to boost your customer engagement and sales.
Conclusion
Are you tired of high cart abandonment rates?
As someone who’s faced the demands of efficient customer support, I know the frustration of navigating complex tools that don’t deliver results. The pressure to reduce resolution times and enhance customer satisfaction is relentless. After all, studies show that co-browsing can decrease support resolution times by up to 40%, proving just how pivotal these tools are in today’s landscape. When your support team can quickly assist customers, it not only saves time but also fosters loyalty.
That’s exactly where TeamViewer shines. It empowers your agents to resolve issues swiftly, unlocking your team’s potential while providing a seamless experience for customers. The success stories, like Henkel’s significant productivity boosts, only reinforce its effectiveness.
If you’re ready to elevate your support and drive conversions, I highly recommend you start a free trial of TeamViewer today.
Embracing this tool will lead your business to not just efficiency but lasting customer loyalty.
