Tired of endless support tickets?
Your current tools are likely causing high ticket volumes and frustrating customers, leaving your support team answering the same repetitive questions all day.
It’s a frustrating cycle that burns out your agents and hurts customer satisfaction, especially with poor system integrations that make finding answers nearly impossible.
In fact, a Salesforce report shows that 72% of customers won’t reuse a company’s chatbot after just one bad experience. The stakes for getting self-service right are incredibly high.
But the right platform can break this cycle. It empowers customers to resolve issues and integrates with your existing tools without headaches.
Speaking of integrating your tools, my guide on best CRM software can help you centralize customer data.
In this guide, I’m breaking down the best customer self service software on the market to help you find the perfect fit for your team.
You’ll discover how to reduce your support team’s workload and boost satisfaction, freeing them to focus on more complex, high-value customer issues.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Zendesk → | Growing companies | |
| 2 | Salesforce → | Growing companies | |
| 3 | HubSpot → | Growing companies | |
| 4 | Zoho Desk → | Growing companies | |
| 5 | DevRev → | Growing companies |
1. Zendesk
Tired of high ticket volumes and poor system integration?
Zendesk provides an AI-powered solution for customer service, featuring AI agents, Copilot, and automation capabilities. This means you can resolve conversations across any channel.
It addresses common pain points by delivering solutions for your workforce, resolving requests instantly, and automating workflows. You can keep every employee productive with AI-powered service.
Here’s how Zendesk delivers.
Zendesk AI Agents resolve customer and employee conversations across any channel. This complete AI-powered solution brings together customer conversations from all channels, giving your agents the context they need.
Additionally, the Zendesk Voice feature ensures seamless resolutions in any contact center. With advanced call routing, intelligent IVR, and automation, every call is resolved faster and better. Your team can also access dashboards and data easily for better service quality and start resolving requests automatically with Zendesk AI from day one.
You’ll find this helps reduce effort per ticket, as self-service and automation can deflect up to 15% of agent contacts. This allows your team to resolve remaining tickets faster with rich customer insights, while keeping costs low because you don’t need a developer army.
This platform helps you exceed customer expectations.
Key features:
- AI Agents and Automation: Zendesk’s AI agents resolve customer and employee conversations across various channels, automating responses and deflecting up to 15% of agent contacts.
- Omnichannel Support: Offers comprehensive customer service with messaging, live chat, voice, and help center functionalities, ensuring seamless resolutions in any contact center.
- Workforce Management & Insights: Provides tools for employee service, workflow automation, and access to dashboards and data for improved service quality and productivity.
Zendesk features, pricing, & alternatives →
Verdict: Zendesk stands out as a strong contender for the Best Customer Self Service Software, particularly for growing companies. Its AI-powered features, including AI agents and Copilot, combined with omnichannel support and robust integration capabilities, address the pain points of high ticket volumes and poor system integration, helping you improve customer satisfaction and reduce workload.
2. Salesforce
Are high ticket volumes and poor integration slowing you down?
Salesforce offers AI agents and unified data on an integrated platform, designed to cut service costs and elevate customer satisfaction. This means your team can finally focus on complex issues rather than being swamped by routine inquiries.
You’ll find Salesforce excels at resolving issues by centralizing support channels and automatically routing cases, freeing up your human workforce to be more productive. This unified view helps close more cases faster.
It’s time to work smarter, not harder.
Salesforce’s Starter Suite brings sales, service, and marketing tools together on a single, easy-to-use app. It helps you unify all your support channels, giving you a shared view of customer interactions.
You can effortlessly route cases to the best agent or technician, set priorities, and close more cases with Service Case Management. Additionally, Agentforce allows you to build and customize autonomous AI agents, providing 24/7 support to customers and employees, which significantly reduces human workload.
This intelligent automation and unified platform empowers your growing company to enhance customer satisfaction scores, directly addressing your desired outcomes. Plus, the integrated platform makes connecting to existing systems simple, minimizing integration pain points.
Boost customer satisfaction and streamline operations.
Beyond customer service, optimizing other business processes with specialized software is crucial. For instance, my guide on plumbing estimating software offers valuable insights for that industry.
Key features:
- Service Case Management: Unifies all support channels, allowing you to route cases efficiently to the right agent and set priorities, helping you close more cases.
- AI Agents (Agentforce): Empowers you to build and customize autonomous AI agents that provide 24/7 support to customers, cutting service costs and improving response times.
- Unified Data & Platform: Integrates all your data from any source onto one CRM platform, ensuring personalized engagement and seamless connectivity with existing systems.
Salesforce features, pricing, & alternatives →
Verdict: Salesforce stands out as the best customer self service software because its Service Cloud, powered by Agentforce AI, helps growing companies reduce ticket volume and integrate with existing systems. By unifying data and automating responses, it streamlines support operations and boosts customer satisfaction, as seen with Algo cutting call times through automation.
3. HubSpot
Struggling with high ticket volumes and disjointed systems?
HubSpot offers an AI-powered customer platform that unifies your marketing, sales, and customer service efforts.
This means you can resolve issues and integrate easily, providing a better experience for your customers and reducing support team workload significantly.
It’s time to transform customer happiness.
HubSpot’s Service Hub, powered by AI, helps your team scale support and drive retention. This platform offers an omnichannel help desk, streamlining all customer interactions into one place.
You also get Breeze customer agents, AI-powered specialists designed to resolve customer queries 24/7, even resolving half of customer inquiries around the clock. Additionally, HubSpot’s Smart CRM unifies customer data across teams, giving everyone a holistic view of the customer journey, from initial contact to post-purchase support, improving overall service efficiency and personalization.
The result is enhanced customer satisfaction and reduced workload.
Key features:
- AI-powered customer platform: Unifies marketing, sales, and customer service on one platform, improving overall efficiency and customer experience.
- Service Hub with Breeze customer agent: Scales support and resolves customer inquiries 24/7, reducing ticket volumes and improving response times.
- Smart CRM for unified customer data: Centralizes customer information, enabling personalized interactions and better collaboration across all teams.
HubSpot features, pricing, & alternatives →
Verdict: HubSpot stands out as a strong contender for the best customer self service software, especially for growing companies, thanks to its AI-powered platform and Service Hub. Its ability to scale support and improve ticket resolution rates by 43% for customers after just one year, addresses key pain points like high ticket volumes and poor integration.
4. Zoho Desk
Struggling with high ticket volumes and poor system integration?
Zoho Desk directly addresses these challenges by boosting customer retention and enhancing overall customer happiness. This means you can deliver quick, accurate resolutions across all channels.
Their self-service options, guided conversations, and SLA management tools ensure you’re always accessible, making doing business with you incredibly easy.
Here’s how to empower your team.
Zoho Desk equips your agents with powerful tools and context, ensuring they stay productive. You’ll find contextual support, an intuitive interface, and artificial intelligence features. These capabilities streamline workflows and boost agent confidence. Additionally, built-in analytics and real-time insights help you track actionable metrics and customer sentiments, ensuring consistent value delivery. Plus, the fully mobile app allows you to manage customer service on the go, providing a bird’s eye view of your operations.
The result? Happier customers and a healthier business.
Before diving deeper, you might find my analysis of best self-hosted help desk software helpful for robust support solutions.
Key features:
- Omnichannel accessibility: Be everywhere your customers are, delivering quick, accurate resolutions across all channels including self-service portals and guided conversations.
- Empowered agents: Equip your customer service team with powerful tools, contextual support, and AI capabilities for increased productivity and organized workflows.
- Actionable insights: Gain real-time insights and track customer sentiments using built-in analytics, workflow automation, and predictive intelligence for healthier business decisions.
Zoho Desk features, pricing, & alternatives →
Verdict: Zoho Desk stands out as the best customer self service software, designed to reduce ticket volume and integrate seamlessly. With robust self-service options and powerful agent tools, it helps your growing company resolve issues efficiently, mirroring Mercedes-Benz’s success in improving customer satisfaction across their dealership network.
5. DevRev
Struggling with high ticket volumes and poor system integration?
DevRev offers specialized AI agents like the Customer Experience Agent to boost your self-service resolutions. This means you can significantly reduce your support team’s workload.
By unlocking and unifying your company’s siloed data, DevRev helps your team deflect routine tickets and eliminate duplicate efforts, ensuring you get accurate and relevant information quickly.
Here’s how to simplify things.
DevRev’s AgentOS Platform leverages patented Airdrop technology, ingesting and unifying data from existing software solutions into a knowledge graph. This provides a unified, customizable data layer.
This helps your IT directors and customer support managers access crucial insights for faster response times and superior reasoning, making informed decisions quickly with real-time analytics. Plus, personalized AI agents adapt processes with AI-powered automations, helping you find exactly what you need instantly through highly accurate search. The result is improved customer satisfaction and reduced support team workload.
Empower your customers, simplify your support.
Before diving deeper, you might find my analysis of healthcare analytics software helpful.
Key features:
- Unified Data Access: Ingests and unifies siloed company data using patented Airdrop technology, creating a knowledge graph for comprehensive information access.
- AI-Powered Agents: Deploys AI agents, including a Customer Experience Agent and Search Agent, to boost self-service resolutions and provide highly accurate, instant search capabilities.
- Real-time Analytics & Automation: Offers lightning-fast analytics for quick, informed decisions and personalized AI agents for seamless process adaptation and automated workflows.
DevRev features, pricing, & alternatives →
Verdict: DevRev stands out as a strong contender for the best customer self service software by tackling common pain points like data fragmentation and high ticket volumes. Its AI-powered agents and unified data platform streamline operations, empowering your team to deliver faster, more accurate support and enhance customer satisfaction by deflecting routine queries.
6. LiveAgent
Struggling with high ticket volumes and poor system integration?
LiveAgent offers an omnichannel customer service platform, advanced ticketing, and the fastest live chat on the market. This means you can gather all communication in one place.
This comprehensive solution tackles the challenge of outdated tools by streamlining your customer interactions, potentially saving your team up to 95% of time and resources.
Speaking of streamlining customer interactions and efficiency, you might find my guide on best multi channel ecommerce software helpful for maximizing sales.
Ready for a truly unified solution?
LiveAgent introduces an AI Chatbot to lighten agent workloads, guiding customers and filtering inquiries while maintaining a personal touch. This ensures your team can focus on complex issues.
Its built-in call center software, with features like unlimited call recordings and IVR, helps increase issue resolution by up to 56%, providing personalized customer service. Additionally, LiveAgent’s knowledge base empowers customers to find answers independently, accounting for 90% of traffic, reducing your support team’s workload.
You’ll achieve higher customer satisfaction.
Key features:
- Omnichannel Support: Connects customers across various channels, including social media (Facebook, Twitter, Instagram, WhatsApp, Viber), live chat, and a built-in call center, streamlining communications.
- Integrated Ticketing System: Consolidates all customer inquiries into one organized system, helping you save significant time and resources by managing diverse communication streams efficiently.
- Knowledge Base & AI Chatbot: Provides self-service options through comprehensive articles and guides, complemented by an AI chatbot that handles common inquiries and reduces agent workload.
LiveAgent features, pricing, & alternatives →
Verdict: LiveAgent stands out as a best customer self service software solution by offering a fast setup and comprehensive omnichannel tools, integrating help desk, ticketing, and live chat. Its AI chatbot and knowledge base features are ideal for growing companies aiming to reduce ticket volume and enhance customer satisfaction, empowering your team to focus on complex issues.
7. Document360
Frustrated by soaring support tickets and outdated documentation?
Document360 offers a comprehensive knowledge base solution with portals for internal teams and public-facing sites for customers. This means you can create and manage essential information in one centralized platform, reducing your support team’s workload.
It also features an embedded help center for SaaS products and websites, ensuring contextual assistance exactly where your users need it. You can effortlessly empower users with self-help content.
This simplifies information access for everyone.
Document360 helps you significantly reduce support tickets by empowering users with accurate, on-demand self-help content. Here’s how it works: it centralizes your documentation, allowing your customers to find answers quickly and independently.
Plus, with its interactive decision tree and support ticket deflector features, your customers can often resolve issues without needing to contact your support team. Additionally, the platform streamlines the creation and management of technical documents, from software design docs to release notes, ensuring a single, accessible repository.
The AI-powered “Ask Eddy” delivers instant, ChatGPT-style answers to user queries, automating article summaries and FAQs in seconds. This allows you to provide better patient support if you’re in healthcare, or deliver faster client service in IT.
Document360 makes your self-service content effective.
If you’re also looking into business software solutions, my article on best nonprofit CRM software covers tools for specific sectors.
Key features:
- AI-powered knowledge base: Instantly generates answers, automates content creation like glossaries and FAQs, and helps improve your written content with AI assistance.
- Comprehensive documentation management: Creates, manages, and publishes various document types including knowledge bases, software documentation, SOPs, and user manuals from one platform.
- Support ticket deflection & analytics: Reduces incoming support requests by providing self-help content, and offers analytics for insights into content performance.
Document360 features, pricing, & alternatives →
Verdict: Document360 stands out as a leading contender for the best customer self service software, designed to drastically reduce your support ticket volume. Its AI-powered knowledge base, integrated analytics, and various documentation solutions centralize information, helping Ajman University decrease support calls from students by 30%. This makes it ideal for scaling teams.
8. Gorgias
Is high ticket volume overwhelming your support team?
Gorgias offers an AI Agent solution designed to automate up to 60% of your support inquiries, freeing up your team to focus on more complex issues. This means less time spent on repetitive tasks and more efficient customer interactions.
You can streamline your operations and significantly reduce the burden of routine customer queries. This allows your support managers to allocate resources more strategically.
Here’s how to empower your support teams.
Gorgias centralizes all your customer support interactions, including email, social media, live chat, voice, and SMS, into one unified view. This provides your agents with a complete customer history.
The AI Agent also delivers brand-aligned conversations and boosts conversions by 2.5x through tailored recommendations, proactively engaging shoppers in real-time. Additionally, with over 100 app integrations and capabilities like order management and real-time statistics, you gain comprehensive insights to monitor performance.
This integrated approach helps you deliver consistent customer experiences across all channels, reducing bounce rates by 37%.
The result: happy customers and a less stressed team.
Key features:
- AI Agent automation: Automates up to 60% of support inquiries, allowing your team to focus on complex tasks and reduce overall ticket volume.
- Unified omnichannel support: Centralizes all customer conversations from various channels, providing a single view for personalized and efficient interactions.
- Deep e-commerce integrations: Integrates with platforms like Shopify and offers over 100 app integrations for order management and real-time product information.
Gorgias features, pricing, & alternatives →
Verdict: Gorgias stands out as an excellent option for the best customer self service software, especially for growing e-commerce businesses. Its conversational AI resolves a significant portion of inquiries automatically, while robust integrations ensure seamless operations, empowering your team to deliver exceptional customer satisfaction and reduce workload.
Conclusion
Ready to fix customer support?
Choosing the right platform can feel overwhelming. Many options look the same, making it tough to find one that truly fixes your high ticket volume.
A study from Precedence Research shows that AI-powered self-service software minimizes service costs without human help. This improves efficiency and customer satisfaction, which frees your team for complex issues.
Here’s what I’d recommend.
From my experience, Zendesk is the top choice for integrating easily and empowering customers to resolve their own issues before they become tickets.
Its powerful AI can deflect up to 15% of agent contacts automatically. When you implement the best customer self service software like this, your team’s workload drops.
For more advanced customer support tools, my guide on best cobrowsing software provides valuable insights.
I highly recommend you start a free trial of Zendesk to see just how much time its AI and automation can save your team.
You’ll reduce ticket volume almost immediately.
