Is your IT infrastructure keeping up?
As your SaaS company scales, outdated systems create frustrating bottlenecks that slow down your team and hinder your progress.
The challenge is that choosing the wrong software tool can disrupt workflows and jeopardize your entire growth strategy, putting your budget at risk.
Data Insights Market reports that 28% of companies face productivity losses from unidentified performance bottlenecks. This shows just how critical the right infrastructure management is for efficiency.
The right DEX software helps you proactively identify these issues, ensuring your infrastructure supports your growth instead of holding it back.
In this article, I’ll clarify your options by reviewing the best DEX software. My goal is to help you select a solution that meets your specific needs.
You’ll find clear comparisons on scalability, integration, and implementation so you can make a confident and informed decision for your company.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Lakeside Software → | Large enterprise IT teams | |
| 2 | Nexthink → | Global enterprises, IT directors | |
| 3 | Tanium → | IT and security operations | |
| 4 | Ivanti → | Growing SaaS IT teams | |
| 5 | Catchpoint → | IT directors at SaaS companies |
1. Lakeside Software
Is IT chaos limiting your SaaS growth?
Lakeside Software’s SysTrack platform gives your enterprise a comprehensive, real-time view of your entire IT estate. This means you gain critical visibility across physical and virtual environments, ensuring you’re always in the know.
Their intelligent edge technology collects over 10,000 datapoints every 15 seconds from every endpoint, allowing you to proactively address issues. The result is dependable devices that are always available, reliable, and usable for your team.
This allows you to take control of the chaos.
Lakeside Software helps you usher in proactive IT, driven by an embedded AI engine that transforms IT into a strategic business enabler. You can detect and address endpoint performance problems before they impact employees. This includes reducing ticket volume through device self-healing and AI-assisted self-help, and cutting IT costs per employee by automating L1 Help Desk cases.
Additionally, SysTrack provides unparalleled data for AI/ML, offering insights to optimize hardware and software licenses. It helps plan and validate IT initiatives like OS migrations and cloud transitions, ensuring minimal disruption. Plus, your Help Desk leaders can leverage 1,200+ sensors and 220+ automations to identify and fix issues rapidly, boosting employee satisfaction.
The future of IT awaits your organization.
Key features:
- Proactive IT estate management allows you to detect and address endpoint performance problems before they impact your employees, reducing downtime and enhancing productivity.
- AI-driven insights and automations leverage 10,000+ data points every 15 seconds and 1,200+ sensors with 220+ out-of-the-box automations to fix issues quickly.
- IT asset optimization helps you save money by rationalizing software licenses, extending hardware life, and matching the right device with the right user for efficiency.
Lakeside Software features, pricing, & alternatives →
Verdict: Lakeside Software stands out as a strong contender for the best DEX software, particularly for IT directors focused on proactive management and cost reduction. Its ability to capture deep, real-time data and leverage AI/ML for insights, as seen with Clifford Chance saving huge amounts of money, makes it ideal for optimizing IT spend and boosting employee productivity.
2. Nexthink
Struggling with complex digital workplace issues?
Nexthink’s platform helps you see, diagnose, and fix digital workplace issues. This means your IT team gains complete visibility.
The platform provides intelligent diagnostics and automated remediation. You can transform time-consuming fixes into zero-touch resolutions, staying ahead.
This ensures your IT stays ahead.
Nexthink Infinity offers AI-Powered DEX, real-time alerting, and automated workflows. You can easily measure and manage Digital Employee Experience (DEX) to optimize IT.
Its AI capabilities surface hidden correlations and provide executable fix recommendations that reduce Mean Time To Resolution (MTTR). Additionally, it turns employee emotions into IT improvements, delivering specific recommendations to enhance digital experience, empowering your employees and ensuring application success. This helps your SaaS company balance security, scalability, and user adoption needs effectively.
The result is increased efficiency and minimized risk for your growing SaaS company.
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Key features:
- AI-Powered DEX: Utilizes AI to understand intent and context, delivering actionable insights for improved digital employee experience.
- Automated Remediation: Proactively orchestrates workflows to diagnose issues, apply fixes, validate results, and document outcomes efficiently.
- Real-time Alerting and Intelligent Diagnostics: Provides real-time alerts with AI insights to surface hidden correlations and recommend fixes, reducing MTTR.
Nexthink features, pricing, & alternatives →
Verdict: Nexthink is a top contender for the best Dex software, trusted by over 1,500 enterprises across 40 countries and 25 million workplaces. Its AI-powered platform excels in real-time observability, intelligent diagnostics, and automated remediation, ensuring proactive IT management and seamless SaaS growth.
3. Tanium
Is evaluating DEX software overwhelming your IT department?
Tanium’s real-time platform provides autonomous endpoint management at scale, essential for your IT and security workflows. This means your team gains immediate visibility and control.
This comprehensive approach helps you proactively identify and resolve issues, ensuring business-critical endpoints are always protected.
Here’s how Tanium helps you take control.
Tanium empowers your IT operations and security teams to confidently manage and execute changes across your environment. It handles your entire IT lifecycle with speed and scale.
With Tanium Core, you can see and control endpoints across your environments in seconds, while the Endpoint Management solution helps manage your entire IT lifecycle with speed and scale. Additionally, Risk & Compliance features help you know and secure your risks, and Incident Response expedites your security team’s response to threats. This holistic suite ensures robust management from start to finish.
Plus, you can leverage generative AI with Tanium Ask to gain rapid answers about your endpoints, informing both operational and business decisions with real-time data. This capability, combined with Adaptive Actions, allows for safe, reliable changes rolled out in phases to ensure availability.
The result: certainty in your IT operations.
If you’re also looking for ways to enhance your team’s communication, our guide on the best virtual meeting platform offers valuable insights.
Key features:
- Real-time Visibility and Control: Gain instant insights and comprehensive control over all your endpoints across diverse IT environments, enabling immediate action.
- Autonomous Endpoint Management: Automate complex IT and security tasks at scale, ensuring consistent policy enforcement and reducing manual operational burdens.
- Risk, Compliance, and Incident Response: Proactively identify and secure your exposures, maintain compliance, and expedite your security team’s response to incidents.
Tanium features, pricing, & alternatives →
Verdict: If you’re an IT director seeking the best dex software to clarify your choices and ensure seamless SaaS growth, Tanium’s real-time platform with autonomous endpoint management capabilities offers significant value. It helps achieve results like Sutter Health’s visibility into 15,000 third-party applications and Honeywell’s 90% patch-compliance rate, making it a robust choice.
4. Ivanti
Struggling to manage your SaaS growth securely?
Ivanti offers intuitive control and comprehensive security from a single console, making it easy to manage your IT estate. This means your team can operate efficiently, whether they are in the office or distributed globally.
Your IT directors often struggle with balancing security and scalability, but Ivanti helps by finding, healing, and protecting every device automatically. This proactive approach ensures seamless operations.
Here’s how to simplify your IT.
Ivanti solves these challenges by providing unified endpoint management, giving you precise control from one central location. This allows you to manage all your devices and applications, ensuring consistent security.
Additionally, Ivanti provides enterprise service management for more insights and fewer bumps in the road, enabling your team to deliver [exceptional employee experiences]. This helps avoid disruption and keeps your employees productive.
Plus, you get network security for secure access from anywhere, and exposure management to prioritize what matters most in your IT estate. This comprehensive suite helps you achieve accurate, actionable asset insights, transforming visibility into real value for your company’s growth.
Boost your team’s productivity and security.
While focusing on IT infrastructure, effectively managing your [SaaS billing operations] is equally important for sustained growth.
Key features:
- Unified Endpoint Management: Gain intuitive control over all your devices and applications from a single, centralized console, simplifying IT administration and ensuring consistent security.
- Enterprise Service Management: Achieve deeper insights and smoother operations, delivering proactive, efficient service that empowers your employees to work how they want from any location.
- Exposure Management: Accurately identify what’s exposed within your IT environment and prioritize critical vulnerabilities, allowing for strategic cybersecurity and proactive risk mitigation.
Ivanti features, pricing, & alternatives →
Verdict: Ivanti stands out as a strong contender for the best Dex software, especially for IT directors at growing SaaS companies. Its unified management, robust security, and asset visibility capabilities help streamline operations, minimize downtime, and ensure your team can securely and productively work from anywhere.
5. Catchpoint
Is your SaaS growth stalled by elusive digital experience issues?
Catchpoint provides complete, actionable insights into your entire digital user experience. This allows you to gain full visibility across your Internet Stack.
The platform empowers your IT Ops teams to quickly fix application issues, providing instant awareness of critical service or application issues. This means you can proactively catch problems impacting customer, workforce, application, network, and website experiences before they affect your business.
Ready to understand your digital landscape better?
Catchpoint leverages thousands of global intelligent agents and an AI-Powered Internet Performance Monitoring (IPM) Platform. This helps you to optimize performance, availability, reliability, and reachability from where it matters most: where your users are.
Their global agent network includes over 3000 intelligent agents inside wireless carriers and ISPs. Additionally, you can monitor everything from synthetic and real user journeys to BGP, endpoints, and APIs, ensuring the resilience of your entire Internet Stack.
Plus, Catchpoint’s intelligent analytics distill vast amounts of data into meaningful insights. This enables you to quickly focus troubleshooting efforts on specific regions, stack components, or even SEO rankings, safeguarding your revenue and ensuring digital workforce productivity.
The result is fixing issues faster with actionable, intelligent analytics.
Key features:
- Internet Performance Monitoring (IPM) offers complete, actionable insights into your entire digital user experience, helping you proactively catch issues across your Internet Stack.
- Global Agent Network provides unparalleled visibility with over 3000 intelligent agents worldwide, ensuring performance is observed from where your users are.
- Intelligent Analytics distill vast data into meaningful insights, enabling faster troubleshooting and optimization efforts for improved digital resilience.
Catchpoint features, pricing, & alternatives →
Verdict: If you’re an IT director at a growing SaaS company seeking the best DEX software, Catchpoint offers robust solutions to your challenges. Its ability to detect and diagnose issues before users notice, combined with detailed analytics, makes it ideal for maintaining productivity and ensuring resilient applications, as evidenced by SAP’s ability to identify issues within three minutes.
6. Riverbed
Overwhelmed by conflicting DEX software choices?
Riverbed delivers a unified platform, providing full visibility and real AI to transform your IT operations. This means you can finally see everything and act on insights.
Your SaaS company can streamline digital transformation, reduce costs, and optimize performance. Riverbed helps eliminate blind spots and strengthens security.
Here’s how to simplify IT.
Riverbed offers a single platform with AIOps that fuses causal, predictive, generative, and agentic AI with IT data. This provides insights that inform and act, setting a new standard for observability. This capability is vital for IT directors balancing security and scalability.
Its unified agent deploys and manages certified modules easily, collecting high-quality data across your entire enterprise IT. The data then feeds into a connected repository for analysis with context, enabling anomaly detection and correlation across sources for automated remediation.
Additionally, Riverbed’s Adaptive AI supports proactive troubleshooting and forecasting. It provides automation tools like no-code/low-code workflows to enhance IT Ops investigations, remediations, and integrations. This allows you to improve user productivity, ensure compliance, and free up staff time for innovation.
The result is increased efficiency and reduced operational costs.
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Key features:
- Unified Observability Platform: Consolidates diverse IT data using AIOps, providing full-stack visibility and real AI for actionable insights and automated remediation.
- Digital Experience Management: Offers Aternity for employee, mobile, and customer experience monitoring, enhancing user productivity and ensuring compliance across your organization.
- Application Acceleration: Utilizes SteelHead solutions, including SteelHead SaaS and SteelHead Cloud, to drive high-performance, resilient networking and optimize application delivery.
Riverbed features, pricing, & alternatives →
Verdict: Riverbed is a compelling contender for the best DEX software, helping IT directors at growing SaaS companies achieve remarkable outcomes. Its AI-driven automation has delivered significant ROI for businesses, including $6M+ annual savings for a global bank and over 10,000 IT service desk hours saved annually for an integrated energy company.
7. ControlUp
Struggling with unclear IT performance and employee frustration?
ControlUp offers comprehensive solutions to tackle digital workplace challenges across all your use cases and existing technologies. This means you can achieve end-to-end visibility and reduce your mean time to resolution (MTTR).
The platform unifies digital employee experience (DEX) and IT operations, helping you fix issues before they impact your users. You’ll gain a single, clear view of every endpoint, application, and employee.
ControlUp makes technology work for you.
ControlUp provides real-time insights to ensure technology runs smoothly, improving your employees’ digital experience. This includes continuous monitoring and autonomous remediation, leading to fewer disruptions.
You get true real-time visibility into your virtual environment and physical devices, with thousands of actionable metrics through intuitive dashboards. The system collects data every three seconds, identifying issues faster than ever, whether it’s for VDI & DaaS Monitoring, SaaS and Web App Monitoring, or Patch & Vulnerability Management. Additionally, its AI-powered detection and analysis can quickly identify and prioritize critical issues, transforming raw data into practical recommendations for better performance.
The result is a stable, efficient environment where technology actively supports your people, not the other way around, helping you increase IT efficiency and optimize costs.
Key features:
- User Experience Monitoring: Provides real-time insights into employee digital experience, identifying and resolving issues across any desktop, application, or location.
- Automated Remediation: Proactively addresses IT problems with intelligent automation and synthetic testing, reducing manual effort and preventing escalations.
- End-to-End Visibility: Offers a comprehensive, unified view of your entire IT infrastructure, including physical and virtual devices, for informed decision-making.
ControlUp features, pricing, & alternatives →
Verdict: ControlUp provides robust capabilities like real-time monitoring and automated remediation, making it the best DEX software for IT directors at growing SaaS companies. With 5M+ seats under management and 1800+ global customers, it ensures seamless workflow adoption, minimized downtime, and proven ROI by optimizing IT efficiency and reducing operational costs.
8. 1E
Struggling with IT issues disrupting your SaaS growth?
TeamViewer DEX offers a frictionless experience by minimizing disruptions, ensuring smooth employee digital interactions, and enhancing productivity.
This means you can resolve IT issues proactively and in real-time, reducing service desk incidents and minimizing downtime. Your team gains enhanced visibility and automation.
Time to clarify your choice.
TeamViewer DEX helps your IT teams improve end-user experience, tighten security and reduce costs, evolving IT operations from a cost center to a strategic enabler. It offers autonomous digital experience management to identify, notify, and fix compliance drift, digital friction, and end-user frustration. For instance, its Endpoint Automation and Troubleshooting capabilities mean you can anticipate and prevent IT help desk calls with intelligent End-User Computing (EUC) automation, leading to significant ROI. Additionally, features like Software Reclaim simplify software asset administration by providing insights into usage and enabling efficient removal of underused, redundant, or vulnerable software.
The result is a reliable and proactive IT environment.
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Key features:
- Autonomous DEX platform: Predict and fix device drift, digital friction, and user frustration to maximize compliance and reduce costs.
- Real-time service desk troubleshooting: Resolve IT issues proactively and in real-time to reduce incidents, minimize downtime, and maintain smooth operations.
- Software and device optimization: Gain clear insights into software usage for reclaim and optimize hardware spend through proactive asset management.
1E features, pricing, & alternatives →
Verdict: TeamViewer DEX is a strong contender for best dex software, helping you achieve frictionless experiences and seamless IT operations. With a reported 287% ROI and a payback period of under 6 months, it promises significant savings and productivity gains by autonomously managing digital employee experience.
Conclusion
Ready to fix your IT chaos?
Choosing the right DEX software feels overwhelming. With so many options, the wrong tool can easily disrupt workflows and halt your company’s growth.
Data Insights Market reports a 31% reduction in workflow disruptions for organizations using DEX solutions. This means improved decision-making through real-time analytics, a massive win for any scaling SaaS company.
So, what’s my top recommendation?
From my extensive review, Lakeside Software is the clear winner. It gives you the comprehensive, real-time view needed to proactively manage your IT estate.
Its ability to capture over 10,000 datapoints every 15 seconds is unmatched. When you select the best DEX software like this, you’re not just reacting—you’re getting ahead.
I highly recommend you book a free demo of Lakeside Software. See firsthand how it can streamline your entire operation.
Your IT will finally become a strategic asset.
