Is downtime costing you customers?
Every minute your system is down, you risk losing revenue and eroding user trust. It’s a constant pressure for your IT and DevOps teams.
The worst part is that missed alerts and slow responses are often the root cause, putting your operational credibility on the line every single time.
This isn’t a minor inconvenience. The Ponemon Institute reports unresolved alerts can lead to $5,600 in average losses per minute of downtime. That’s a huge financial risk.
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The right alerting tool prevents this chaos. It helps you streamline your incident response and get ahead of critical issues before they escalate.
In this guide, I’ll walk you through the best it alerting software. We’ll focus on tools that simplify alert management for your growing team.
You’ll learn how to centralize notifications, automate escalations, and choose a solution that scales with your infrastructure without breaking your budget.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | xMatters → | IT directors and DevOps engineers | |
| 2 | AlertOps → | Growing SaaS startups | |
| 3 | Better Stack → | Mid-sized tech firms | |
| 4 | Dynatrace → | Growing teams in multi-cloud | |
| 5 | PagerDuty → | DevOps teams and enterprises |
1. xMatters
Are you struggling with constant application disruptions?
xMatters tackles this by automating workflows and ensuring your applications are always working, delivering products reliably at scale. This means you can keep services running smoothly and quickly identify and resolve issues.
You’ll find that xMatters empowers your apps with adaptable integrations for a single communications hub, reducing the chaos of multiple monitoring tools. This lets you move faster, even during deployments, and address issues proactively.
So, how can you reduce business-impacting disruptions?
xMatters solves this through frictionless on-call management, automatically escalating to the right people with detailed alerts. This allows you to manage on-call duties effortlessly and act on critical information from anywhere.
Additionally, its adaptive incident management helps you stay resilient, automating resolution and protecting customers from disruptions. You can also gain quick insights into key metrics with actionable analytics, boosting collaboration across engineering and operations. The result is dramatically faster response times and significant reductions in Mean Time To Resolution.
Key features:
- Workflow automation: Build flexible no-code and low-code workflows to proactively address issues and automate resolution, increasing software release frequency by 35%.
- Frictionless on-call: Automate escalations to the right people with ease, schedule on-call duty, and get targeted, context-rich notifications anywhere, leading to 95% faster response times.
- Adaptive incident management: Protect customers from disruptions, learn from every event, and automate incident details into a central location, resulting in an 83% reduction in MTTR.
Learn more about xMatters features, pricing, & alternatives →
Verdict: xMatters stands out as best it alerting software for its ability to automate workflows and unify teams, ensuring applications are always working and incidents are resolved quickly. With proven results like Kellogg’s 83% reduction in MTTR and 92% cut in resource costs, it addresses key pain points for IT directors and DevOps engineers.
2. AlertOps
Struggling with incident response and too much downtime?
AlertOps offers simple, powerful incident management to automate your processes. This means you can keep stakeholders informed and significantly cut downtime.
You can automate incident response, keep stakeholders informed, and reduce downtime. This solution helps centralize alert management and streamline your operations.
This is how AlertOps works for you.
AlertOps helps you effortlessly manage alerts from capture to optimization. It integrates all your existing tools, sets your on-call schedules, and handles the rest. This eliminates missed alerts and excessive noise.
AlertOps offers over 200 pre-built integrations with monitoring, ITSM, and ChatOps tools, allowing you to identify, prioritize, and resolve incidents quickly. Plus, its no-code Open API enriches alerts and automates workflows.
You can use it right out of the box or customize it. Its AI-based noise reduction and pre-built escalation rules route alerts to the current on-call person via phone, SMS, mobile app, chat, or email, with options for custom schedules and live call routing.
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Key features:
- Automated Incident Management: Automate incident response, stakeholder notifications, and downtime reduction through integrated alert processing and response workflows.
- Flexible On-Call Management: Customize on-call schedules, including follow-the-sun, and leverage pre-built or custom escalation rules for timely notifications via multiple channels.
- Extensive Integrations: Connect with over 200 pre-built integrations for monitoring, ITSM, and ChatOps tools, plus a no-code Open API for custom applications.
Learn more about AlertOps features, pricing, & alternatives →
Verdict: AlertOps simplifies IT operations with automated incident response, extensive integrations, and flexible on-call management. This helps your team minimize downtime and enhance responsiveness, making it a strong contender for the best IT alerting software for growing SaaS startups and mid-sized tech firms.
3. Better Stack
Tired of incident response headaches and downtime?
Better Stack offers an observability platform to move fast when things break, ensuring high-quality software. This means you can ship higher-quality software faster and be the hero of your engineering teams. It empowers your team to debug any issue and resolve any incident swiftly.
Here’s how Better Stack helps.
Better Stack provides robust incident management and on-call capabilities. You can get the right team members involved with powerful templated workflows directly in Slack, helping decrease your Mean Time To Resolution (MTTR).
Additionally, AI Incident Silencing helps you fine-tune your own machine learning model to silence incidents that don’t matter, reducing alert noise. You also get Smart Incident Merging to acknowledge multiple incidents with a single tap, keeping your phone from ringing unnecessarily. Plus, AI Post-Mortems automate learning from every incident, so you don’t manually rewrite what happened.
The result is a radically better observability stack that significantly enhances team responsiveness, reduces information overload, and minimizes downtime.
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Key features:
- Incident Management & On-Call: Move fast when things break with Slack-based workflows, AI incident silencing, smart merging, and AI post-mortems to learn from every event.
- Uptime Monitoring: Ensure reliability with features like screenshots for errors, traceroute for timeouts, Playwright-based transaction checks, and unlimited global phone call and SMS alerts.
- Log Management & Infrastructure Monitoring: Collect insights across your stack, store logs in your S3 bucket, and use anomaly detection alerts with OpenTelemetry-native infrastructure monitoring.
Learn more about Better Stack features, pricing, & alternatives →
Verdict: Better Stack delivers a comprehensive observability platform, combining incident management, uptime monitoring, and log management to streamline incident response. Its AI-driven features like incident silencing and post-mortems, alongside unlimited global phone call alerts, make it a strong contender for the best IT alerting software, helping growing SaaS startups and mid-sized tech firms cut downtime and enhance team responsiveness.
4. Dynatrace
Struggling with incident response and system complexity?
Dynatrace offers a unified observability and security platform, leveraging AI to understand your systems and data. This means you can automate, analyze, and innovate faster, turning complexity into your greatest asset.
Their AI-powered approach provides end-to-end infrastructure observability for modern multi-cloud environments, helping you avoid information overload from feature-rich options. This gives you the clarity needed to balance real-time monitoring with budget constraints.
Here’s how Dynatrace simplifies your operations.
The platform provides comprehensive application observability, including APM, distributed tracing, and profiling for cloud-native and enterprise stacks. You can also drive intelligent analytics from log data, from troubleshooting to business processes, ensuring centralized alert management.
Additionally, Dynatrace offers application security to discover, prioritize, and shield from known and unknown vulnerabilities in real-time. This helps you deliver flawless digital experiences, minimizing downtime and enhancing team responsiveness, which is crucial for maintaining customer trust and operational credibility. Plus, you get advanced threat protection with automated response.
The result: a single solution for robust IT alerting.
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Key features:
- AI-powered Observability: Transform complex data into actionable insights, providing a unified view of your infrastructure, applications, and digital experience across multi-cloud environments.
- Automated Incident Response: Drive intelligent analytics from log data and automate cloud ecosystem with observability and security insights to proactively address issues and reduce downtime.
- Real-time Security: Discover, prioritize, and shield from known and unknown vulnerabilities in real-time with advanced threat protection, automated response, and forensics.
Learn more about Dynatrace features, pricing, & alternatives →
Verdict: Dynatrace offers a comprehensive, AI-powered platform for IT alerting that simplifies operations and accelerates innovation. Its unified observability and security capabilities, recognized by Gartner, make it a strong contender for the best IT alerting software, ensuring centralized management, real-time security, and efficient incident response for your growing teams.
5. PagerDuty
Struggling with incident response and too much downtime?
PagerDuty’s Incident Management and Automation features orchestrate end-to-end resolution, ensuring your team responds rapidly. This means you can resolve incidents faster, significantly reducing your business risk.
You can build resilience and reduce risk by leveraging PagerDuty’s AIOps to cut down alert noise. The result is improved operational integrity and sustained customer experiences.
PagerDuty helps resolve incidents faster.
Its platform offers end-to-end orchestration for rapid issue resolution, making your DevOps teams significantly more productive. Additionally, the AIOps capability helps reduce alert noise and accelerate triage, providing a 400%+ ROI and 87% less event noise.
You can consolidate software to reduce spend, with the Operations Cloud offering a 249% ROI and a 12-month payback. Plus, their Customer Service Ops bridges support and engineering teams, leading to a 60x SLA improvement and 50% CSAT improvement.
PagerDuty ensures seamless customer experiences.
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Key features:
- Incident Management: Provides end-to-end orchestration for rapid issue resolution, helping your team achieve 74% less downtime and 27% more productive DevOps teams.
- AIOps Capabilities: Reduces alert noise and accelerates triage, offering a 400%+ ROI and 87% less event noise to build operational resilience.
- Automation Platform: Accelerates critical work across your enterprise, enabling 99% faster task completion and 50% lower support costs through automated workflows.
Learn more about PagerDuty features, pricing, & alternatives →
Verdict: PagerDuty stands out as the best IT alerting software by offering incident management, AI-powered automation, and AIOps to reduce downtime by 74% and increase DevOps productivity by 27%. Its broad integration capabilities and focus on operational resilience help your team resolve issues faster, streamline workflows, and ensure seamless customer experiences.
6. Datadog
Are you struggling with IT alerting and incident response?
Datadog provides an integrated platform for monitoring and security, offering end-to-end visibility.
This means you can detect, prioritize, and respond to threats and performance issues in real-time, simplifying your stack’s health and performance visibility.
Here’s how to minimize downtime effectively.
Datadog helps you achieve centralized alert management through its comprehensive observability and security features. You get unified insights into infrastructure, applications, and logs.
Additionally, its Service Management capabilities, including Incident Response and Workflow Automation, streamline escalation workflows. You can also leverage its AI features like Watchdog for anomaly detection, ensuring proactive issue resolution. This scalability for growing teams is crucial for mid-sized tech firms.
Plus, you can monitor user journeys, track frontend performance, and pinpoint root causes with real-time browser and mobile user monitoring. This integrated approach ensures compliance-aligned reporting and reduces training time, enhancing team responsiveness.
The result is truly cutting downtime.
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Key features:
- End-to-end observability: Get simplified, integrated visibility into your entire stack’s health, covering infrastructure, applications, and logs for proactive issue detection.
- Real-time threat detection: Identify and prioritize potential security threats to your systems instantly, enabling swift responses to safeguard your environment.
- Automated incident response: Streamline your incident management with features like workflow automation and case management for faster time-to-resolution and reduced downtime.
Learn more about Datadog features, pricing, & alternatives →
Verdict: Datadog’s integrated platform and AI-driven monitoring capabilities make it an excellent candidate for the best it alerting software, offering real-time threat detection, automated incident response, and comprehensive observability to streamline your operations and enhance team responsiveness.
7. BigPanda
Are you struggling with overwhelming IT alerts?
BigPanda offers an agentic ITOps platform designed to automate L1 operations, predicting and preventing incidents before they impact your business. This means you can significantly reduce response times from minutes to seconds, which is crucial for maintaining operational credibility.
This focus on AI-driven automation helps you lower operational costs and improve service reliability. You’ll see a reduction in expensive escalations and disruptive bridge calls, freeing up your team.
Here’s how BigPanda provides a robust solution.
BigPanda’s AI Detection and Response capabilities allow your team to identify, prioritize, and respond to issues much faster. This also helps automate L1 operations and reduce costs through agentic automation.
The AI Incident Assistant augments escalation experts, helping them find answers quickly and automate manual tasks. This improves service reliability, prevents revenue loss, and enhances customer experiences. Additionally, BigPanda’s IT Knowledge Graph unifies data and activates knowledge by breaking down silos and connecting machine data with human expertise. Plus, Unified Analytics provides data-driven insights to prevent recurring incidents and reduce end-user tickets, making your operations more resilient and efficient.
The result is smarter, faster incident management.
Key features:
- AI Detection & Response: Automate L1 operations and leverage AI to identify, prioritize, and respond to IT issues in seconds, reducing response times and operational costs.
- AI Incident Assistant: Empower L2, L3, and SRE teams with agentic AI to find answers, automate tasks, and streamline collaboration, enhancing incident response efficacy.
- IT Knowledge Graph & Unified Analytics: Unify IT operational data and human knowledge to prevent recurring incidents, identify monitoring gaps, and improve overall operational resilience.
Learn more about BigPanda features, pricing, & alternatives →
Verdict: BigPanda is ideal for IT directors and DevOps engineers seeking to centralize alert management and automate workflows. Its AI-powered solutions, including agentic ITOps and Unified Analytics, directly address pain points like information overload and integration complexities. This makes BigPanda a strong contender as the best IT alerting software for those prioritizing incident prevention, cost reduction, and enhanced service reliability.
8. OnPage
Is your team struggling with incident response chaos?
OnPage offers on-call alerting and incident management to cut through notification overload. This means instantly mobilizing the right team member.
You can automate incident routing and secure collaboration, ensuring critical alerts rise above the noise. This helps you accelerate response times.
Here’s how OnPage simplifies your alerting.
OnPage automates incident notifications by using schedule assignments, routing rules, and escalation policies. This helps your team quickly, securely, and efficiently tackle urgent issues.
You gain real-time message statuses with time-stamped audit trails and message logs, and persistent, intrusive alerts bypass phone Do Not Disturb settings. This ensures critical alerts are never missed. Additionally, configurable on-call schedules and escalations with redundancies provide flexible, fail-safe scheduling, allowing you to add several communication channels.
This means you can streamline secure collaboration workflows.
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Key features:
- Automated Incident Notifications: Instantly mobilizes the right team members using schedules, routing rules, and escalation policies to accelerate response times and improve mean-time-to-resolution.
- Persistent, Intrusive Alerts: Delivers critical notifications that bypass Do Not Disturb settings and alert persistently until read, ensuring no high-priority incident is ever missed.
- Configurable On-Call Schedules & Escalations: Provides flexible, fail-safe scheduling with on-call rotations, escalation rules, and redundant communication channels for continuous coverage and reliability.
Learn more about OnPage features, pricing, & alternatives →
Verdict: OnPage addresses the pain points of IT directors and DevOps engineers by offering robust automated alerting, persistent notifications, and flexible on-call scheduling. This focus on reliability and streamlined workflows makes it a strong contender for the best IT alerting software, ensuring critical issues are always addressed.
9. Squadcast
Are you grappling with constant IT incidents and downtime?
Squadcast’s unified platform combines on-call and incident response, providing real-time visibility and advanced analytics to streamline your operations. This means you can swiftly detect and address issues as they arise.
The software addresses your challenge by offering a reliability automation platform that consolidates workflows. You can finally stop cobbling together unreliable tools.
Here’s how to regain control of your incidents and uptime.
Squadcast provides a unified incident management platform that automates incident response, drastically reducing downtime and enhancing your team’s delivery. You can intelligently group alerts to minimize noise, ensuring the right people are notified instantly through schedules and escalations.
This means you can enjoy effortless incident resolution by automatically documenting remediation steps, simplifying future responses. Additionally, Squadcast helps you foster a learning culture with postmortems, enabling continuous improvement and system fine-tuning. Plus, status pages keep all stakeholders updated transparently.
The result is better visibility, automation, and quicker resolutions.
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Key features:
- Unified Incident Management: Combines on-call and incident response in one platform, ensuring swift detection and resolution of issues for your team.
- Intelligent Noise Reduction: Groups and dedupes alerts, allowing you to focus on critical incidents and reduce alert fatigue.
- Automated Workflows & Runbooks: Streamlines repetitive tasks and automates remediation steps, accelerating incident resolution and improving efficiency.
Learn more about Squadcast features, pricing, & alternatives →
Verdict: Squadcast provides a unified platform to automate incident response, reduce downtime by 68% MTTR, and save over $500k annually, making it a compelling choice for the best it alerting software. Its focus on SRE best practices and robust integrations helps your team achieve true reliability.
10. Opsgenie
Tired of incident response chaos?
Opsgenie’s capabilities deliver the core alerting and on-call features your team relies on for effective operations.
This means you can centralize your services to track dependencies and accelerate alert resolution. It’s about more than just alerts.
Here’s how to simplify your operations.
Opsgenie’s alerting and on-call features are now part of Jira Service Management and Compass. This integration offers everything you need for alerting, incident, and change management. You can leverage advanced IT operations management with AI-powered incident response, automation, and visibility into your assets. Additionally, it expands capabilities with request and knowledge management.
Plus, you get a foundation for continuous improvement across your software lifecycle.
The result is streamlined alerting.
Key features:
- Alerting and on-call management: Get the essential features for effective operations, ensuring your team is notified and organized during incidents.
- Advanced IT operations management: Power your IT operations with features like AI-powered incident response, automation, and visibility into all your services and assets.
- Comprehensive service management: Expand your capabilities to include vital functions like request management, knowledge management, and even a virtual service agent.
Learn more about Opsgenie features, pricing, & alternatives →
Verdict: Opsgenie, now integrated with Jira Service Management and Compass, provides robust alerting and on-call capabilities crucial for IT directors and DevOps engineers. Its focus on incident response, automation, and service visibility makes it suitable as a best it alerting software for minimizing downtime and enhancing team responsiveness.
Conclusion
Downtime is a constant business threat.
Choosing the right alerting tool is tough. Too many options look the same, making it difficult to find one that truly fits your growing team.
According to Gartner, the right tools can reduce incident resolution times by 40%. Imagine cutting downtime by nearly half while also reducing false alarms. That’s a massive boost for your operational credibility.
So what’s my top recommendation?
After reviewing all the options, I found xMatters is the most effective solution for streamlining your incident response and preventing that dreaded operational chaos.
Their proven success with Kellogg’s, slashing MTTR by 83%, shows this isn’t theory. It’s why I consider it the best it alerting software today.
While we’re discussing operational efficiency, understanding entity management software is equally important for comprehensive business agility.
I highly recommend you request a demo of xMatters to see how its workflow automation can directly benefit your organization.
You will resolve issues much faster.
