9+ Best Last Mile Delivery Software to Elevate Your Customer Delight

Is your final mile truly delightful?

Outdated systems create delivery chaos. Your team and customers are left in the dark about where packages are.

This leads to missed delivery windows and frustrated customers. The real problem is the damage to your brand reputation when deliveries consistently fail.

According to ClickPost, a staggering 53% of total delivery costs come from this final step. This single stage can make or break your profitability and customer loyalty.

But what if you could fix this? The right software helps you optimize routes and automate communication, turning delivery into a competitive advantage.

In this guide, I’ll show you exactly what to look for. We will explore the best last mile delivery software to help you achieve operational excellence.

You’ll learn how to cut costs, boost efficiency, and deliver the exceptional experience that keeps your customers coming back for more.

Let’s get started.

Quick Summary:

#	Software	Rating	Best For
1	Descartes →	★★★★☆	Large enterprise logistics teams
2	Bringg →	★★★★☆	Growing online retailers
3	Onfleet →	★★★★★	Scaling logistics companies
4	Locus →	★★★★☆	Growing online retailers
5	OptimoRoute →	★★★★☆	Medium to large delivery fleets

1. Descartes

Struggling with outdated last mile delivery systems?

Descartes offers powerful routing, mobile, and telematics solutions, designed to boost your fleet productivity.

This integrated approach helps you overcome the pain points of legacy tools, streamlining operations for improved delivery capacity and efficiency.

Ready for enhanced logistics control?

Descartes provides a comprehensive suite of cloud-based logistics management applications.

This means you gain access to features like route planning, optimization, and dispatch capabilities.

You can also leverage real-time visibility across your transportation operations, which is crucial for managing deliveries effectively and reducing errors. Additionally, their solutions support delivery appointment scheduling and offer robust mobile apps, making it easier for your team to manage tasks and stay compliant.

The result is a scalable solution that truly elevates your customer delight.

Key features:

• Integrated Routing, Mobile & Telematics: Improve fleet productivity with integrated planning, dispatch, mobile apps, and telematics for enhanced last mile efficiency.
• Real-time Transportation Management: View, optimize, and manage transportation operations across modes with real-time visibility for better control and decision-making.
• Ecommerce Shipping & Fulfillment: Improve and scale your ecommerce warehouse, pick, pack, and shipping operations for seamless customer experiences.

Descartes features, pricing, & alternatives →

Verdict: Descartes stands out as a strong contender for best last mile delivery software because its integrated platform addresses key pain points like real-time tracking, advanced routing, and seamless ecommerce integration, as shown by customers like Fairmont Tire & Rubber increasing distribution efficiency. It provides the tools necessary for faster deliveries, reduced errors, and improved customer satisfaction.

2. Bringg

Struggling to balance delivery costs with customer expectations?

Bringg’s modular technology platform helps you balance cost and customer experience at every turn.

This means you can streamline complex delivery operations with automation, intelligence, and secure connectivity to essential supply chain systems, leading to increased operational efficiency and consistent customer experiences.

Here’s how you can gain complete control.

You can centralize planning, routing, dispatch, and driver management across any fleet, including owned, 3PL, and hybrid options. This simplifies operations for big and bulky, white-glove, or grocery deliveries, allowing you to offer precise delivery windows for scheduled, same-day, and express options.

Additionally, Bringg provides access to a global delivery network with 250+ third-party and crowdsourced carrier solutions across 70+ countries through a single integration, expanding your fleet capacity. Plus, enterprise-grade integration capabilities offer a unified last-mile view, helping you make real-time, data-driven decisions to stay ahead.

The result is optimized last-mile performance.

Key features:

• Modular Platform: Streamlines planning, routing, dispatch, and driver management for increased operational efficiency and consistent customer experiences across all your fleets.
• Global Delivery Network: Offers single-integration access to over 250 third-party and crowdsourced carrier solutions in 70+ countries, expanding your delivery capacity on demand.
• Enterprise-Grade Integration: Provides a unified last-mile view across various logistics platforms, enabling real-time, data-driven decisions to manage disruptions and uphold SLAs.

Bringg features, pricing, & alternatives →

Verdict: Bringg stands out as a strong contender for the best last mile delivery software, particularly for growing online retailers and logistics providers needing to manage complex, multi-fleet operations. Its modular platform, global network, and real-time data insights address key pain points like lack of visibility and operational inefficiencies, ensuring faster deliveries and improved customer satisfaction.

3. Onfleet

Struggling with complex last mile delivery operations?

Onfleet offers advanced logistics software featuring route optimization, automated dispatch, and real-time tracking. This means you can easily manage your deliveries.

Onfleet simplifies your last mile deliveries, helping you delight customers, scale operations, and boost efficiency. This platform handles all the complexities for you.

Here’s how Onfleet helps.

Onfleet streamlines your operations with AI-based automated dispatch and accurate ETAs. You gain real-time fleet tracking and powerful analytics to drive productivity.

The platform provides automatic SMS notifications and accurate ETAs, ensuring customers are always informed. Additionally, you can collect feedback and proof-of-delivery for a complete service.

Onfleet also offers seamless integration with your existing systems like websites, mobile apps, OMS, or WMS, along with out-of-the-box integrations for platforms like Shopify and Square, and a developer-friendly API for custom connections.

Simplify your delivery process.

Key features:

• Advanced route optimization helps you gain up to 40% efficiency and save significantly on fuel costs by planning the most intelligent delivery routes.
• Real-time tracking and automated communications provide accurate ETAs and automatic SMS notifications, keeping your customers delighted and informed.
• Comprehensive reporting and analytics offer powerful insights into your operations, enabling you to drive productivity and make data-driven decisions.

Onfleet features, pricing, & alternatives →

Verdict: Onfleet stands out as a strong candidate for the best last mile delivery software because it helps you delight customers, scale operations, and boost efficiency. With over 250 million deliveries powered and a 99.99% uptime, it provides unparalleled reliability, making it an excellent choice for growing online retailers and logistics companies.

4. Locus

Struggling with outdated last mile delivery systems?

Locus offers solutions like intelligent dispatching and advanced routing, directly addressing your challenges.

Their platform empowers your team with real-time visibility and optimized operations, ensuring smoother deliveries. This means you can finally achieve true efficiency.

Here’s how Locus transforms your delivery process.

They provide dynamic route optimization and geocoding, ensuring your deliveries are always on the most efficient path. This includes features like address validation and auto-assignment based on capacity, reducing manual effort.

Additionally, Locus enhances customer satisfaction through real-time tracking, branded notifications, and feedback collection, helping you maintain control over the entire delivery experience from start to finish. You gain an undeniable competitive edge.

The result is elevated customer delight.

Key features:

• Intelligent dispatching: Automates order assignment based on capacity and real-time conditions, significantly reducing manual intervention and improving delivery speed.
• Dynamic route optimization: Creates the most efficient routes considering various constraints, cutting down fuel costs and delivery times for your drivers.
• Real-time tracking & notifications: Provides customers with live updates on their deliveries and allows for instant communication, enhancing transparency and satisfaction.

Locus features, pricing, & alternatives →

Verdict: Locus stands out as a strong contender for the best last mile delivery software, offering robust features like intelligent dispatch and real-time tracking. Its focus on efficiency and customer satisfaction directly addresses core pain points for growing online retailers, promising measurable ROI.

5. OptimoRoute

Struggling with complex last mile delivery routes?

OptimoRoute offers automated planning, considering driver and vehicle constraints to maximize orders while reducing costs. This means you can easily import orders and get the most efficient routes, even with multi-driver scenarios. You’ll dramatically reduce manual planning time. The result: a streamlined, more productive mobile workforce.

Solving delivery and field service challenges.

OptimoRoute helps you optimize schedules and routes. It provides a driver mobile app for direct route delivery, real-time updates, and navigation, letting you assign rush orders effortlessly. Additionally, features like proof of delivery via digital signatures and photos improve accuracy and resolve customer inquiries. You can even send customizable customer notifications with ETAs and collect instant post-service feedback to boost loyalty.

This comprehensive approach also includes barcode scanning for order completion confirmation and analytics to identify high performers and reasons for delays.

Key features:

• Automated Planning: Generate the most efficient routes and schedules considering driver skills, vehicle capacities, and real-world constraints for optimal productivity.
• Real-time Tracking & Notifications: Monitor drivers, assign rush orders on the fly, and send customizable ETA and status updates to customers for enhanced satisfaction.
• Proof of Delivery & Feedback: Capture digital signatures, photos, and notes on the mobile app, plus collect immediate customer feedback to resolve issues and build loyalty.

OptimoRoute features, pricing, & alternatives →

Verdict: OptimoRoute is truly designed to be the best last mile delivery software, helping you serve 43% more customers and achieve 7x faster planning. Its ability to accommodate diverse constraints and large order volumes ensures growth, allowing you to easily copy and modify routes on the fly, drastically reducing fuel and maintenance costs.

6. Routific

Are your delivery costs spiraling out of control?

Routific offers intelligent route optimization to slash your cost per delivery by up to 25%. This means you can easily create efficient routes for your drivers.

This software delivers practical, non-overlapping routes that happy drivers will love, directly addressing the pain point of inefficient “spaghetti” routes.

Streamline your last mile operations now.

Routific helps you keep your delivery fleet on track. It allows you to dispatch routes to an easy-to-use driver app, giving you real-time progress tracking.

You can easily optimize routes considering traffic patterns, driver preferences, and business priorities, even though you’ll likely not need to edit them much. Additionally, it offers automated customer notifications with real-time tracking links and accurate ETAs, significantly enhancing the customer experience. This also includes a comprehensive dispatcher view for full oversight.

The result is increased customer loyalty and significant operational savings.

Key features:

• Intelligent Route Optimization: Cut delivery costs by 25% with routes optimized by traffic, driver preferences, and business priorities, even handling rush hour.
• Dispatch and Live Tracking: Keep your fleet on track with an intuitive driver app, real-time tracking, and end-of-day stats, ensuring full delivery visibility.
• Customer Notifications: Boost loyalty with real-time delivery tracker links and accurate ETAs, keeping customers informed for a 5-star experience.

Routific features, pricing, & alternatives →

Verdict: Routific stands out as a best last mile delivery software solution, helping businesses save up to 25% on delivery costs. Its intelligent route optimization, real-time tracking, and customer notification features address critical pain points, ensuring faster deliveries, improved customer satisfaction, and measurable cost savings, as evidenced by over 191 million deliveries optimized.

7. eLogii

Struggling with outdated last mile delivery systems?

eLogii offers intelligent route optimization and real-time order execution, directly addressing your need for improved operational efficiency.

This platform helps you overcome the pain points of manual planning and integrates seamlessly, meaning you can ditch those frustrating legacy tools.

Here’s how you can transform your logistics.

eLogii provides powerful planning and optimization, supporting single-day, weekly, or multi-day planning with flexible optimization modes. This means you can tailor routes to your exact use case, considering factors like traffic and vehicle-specific mapping. You decide what to prioritize, optimization speed or best possible routes.

Additionally, eLogii’s highly configurable platform supports driver skills, vehicle capabilities, and custom workflows, ensuring operations run exactly as you want. It handles real-life factors like live traffic and adjustable driver speeds, constantly improving ETAs with machine learning. Plus, you can run any scale of distribution across multiple locations.

The result? Faster, more accurate deliveries and happier customers.

Key features:

• Intelligent Route Optimization: Create efficient routes with flexible planning modes, considering real-time traffic and vehicle specifics, to ensure faster deliveries and reduced operational costs.
• Real-time Visibility and Communication: Empower drivers with a robust mobile app, offer live tracking to customers, and provide proactive alerts to react to issues, enhancing satisfaction and reducing calls.
• Seamless Integration and Analytics: Easily connect with your existing business systems via API and webhooks, and leverage detailed historical and real-time analytics for data-driven decision-making.

eLogii features, pricing, & alternatives →

Verdict: eLogii stands out as a top-tier Last Mile Delivery Software solution, perfectly suited for growing online retailers and logistics companies seeking to upgrade from outdated systems. With its robust optimization, real-time tracking, and integration capabilities, like reducing planning time by 81% and customer calls by 80% for Porcelanosa, it delivers measurable ROI and enhanced customer satisfaction.

8. FarEye

Are you struggling with last-mile delivery challenges?

FarEye offers a customizable platform with cutting-edge AI-based solutions for route planning. This means you can significantly enhance your fleet productivity.

Your operations will benefit from dynamic routing and capacity planning to reduce costs per delivery. The result is a more efficient and affordable last mile.

Here’s how FarEye empowers your business.

FarEye helps you craft a delightful delivery experience by offering multiple delivery options, branded tracking, and hyper-personalization for your customers. You can achieve faster scale with a flexible delivery network, including gig workers and a DSP/carrier ecosystem, to provide services like same-day or next-day delivery. Additionally, FarEye’s solution supports fulfillment from multiple locations, allowing your deliveries to be executed anywhere to anywhere while optimizing inventory management. Plus, it translates sustainability goals into action by monitoring GHG emissions and leveraging green fleet routing, including electric vehicles, to reduce your carbon footprint.

The result is a solution that truly elevates your customer delight.

Key features:

• Dynamic Route Optimization: Maximizes your fleet efficiency and reduces cost per delivery through AI-based planning, cross-docking, and intelligent capacity management.
• Flexible Fulfillment Network: Empowers you to scale operations rapidly by utilizing gig workers and a carrier ecosystem, offering diverse delivery options from multiple locations.
• Sustainable Logistics Solutions: Helps you achieve your green goals by monitoring GHG emissions and enabling EV routing to reduce your carbon footprint while delivering.

FarEye features, pricing, & alternatives →

Verdict: FarEye is a compelling choice for the best last mile delivery software, offering features like dynamic routing, multi-location fulfillment, and a robust carrier network. It enables businesses to achieve significant gains in operational efficiency, reduce delivery costs, and elevate customer satisfaction, as evidenced by Gordon Food Service’s 36% growth.

9. Tookan

Are your outdated delivery systems holding you back?

Tookan offers advanced solutions like route optimization and real-time tracking, directly addressing the frustrations of legacy tools. This means you can easily upgrade to a system that provides the visibility and efficiency you truly need.

Tookan empowers you to manage all delivery operations from one platform, enhancing efficiency and delivering exceptional customer experiences. It tackles information overload by simplifying complex logistics.

You can streamline your deliveries.

Tookan optimizes delivery through automated dispatch, assigning orders to the nearest available agents, eliminating manual steps. This helps your operations managers save significant time.

You can also leverage real-time tracking to know exactly where deliveries are, crucial for improved customer satisfaction. Additionally, Tookan’s integrations extend functionality across your business apps, from ordering platforms to payment gateways and SMS communications. Plus, features like the Picker app streamline warehouse operations, ensuring efficient order fulfillment and boosting overall productivity for your team.

This elevates your entire logistics process.

Key features:

• Route optimization: Retrieves the most efficient paths for various transportation modes, significantly reducing delivery times and operational costs for your team.
• Real-time tracking and customer app: Allows customers to track order status on a map with live agent location, enhancing transparency and satisfaction.
• Delivery orchestration and 3PL management: Effectively coordinates in-house and third-party fleets, increasing capacity and capability while reducing overall delivery costs.

Tookan features, pricing, & alternatives →

Verdict: Tookan stands out as the best last mile delivery software because its robust route optimization, real-time tracking, and seamless integration capabilities directly address the core pain points of growing online retailers and logistics companies, promising significant ROI and operational efficiency gains for your business.

Conclusion

Are delivery failures costing you?

Choosing the right software feels overwhelming. The wrong choice can lead to even more chaos and frustrated customers, damaging your hard-earned reputation.

ClickPost reports that 5% of deliveries fail, each costing an average of $17.78. That’s a direct hit to your bottom line and customer trust with every single failed package.

Here’s how you can fix this.

From my extensive review, Descartes is the clear winner. Its platform is specifically built to eliminate the inefficiencies caused by outdated, legacy systems.

Their integrated routing, mobile, and telematics suite is truly a game-changer. When you implement the best last mile delivery software, you gain tangible efficiency improvements.

I highly recommend you book a free demo of Descartes. See how it can completely transform your entire delivery workflow.

You’ll elevate your customer delight.