Are your website visitors leaving unanswered?
When you can’t offer real-time help, you risk losing potential leads and frustrating customers who expect instant support on your site.
The pressure is on to find the right tool, but choosing an ineffective solution can disrupt your entire workflow and waste your budget.
A LiveChat report shows that 63% of customers use live chat to connect with businesses. This highlights a clear expectation for instant support that many companies struggle to meet.
The right software can fix this by helping you engage visitors in real-time and integrate with your existing CRM and sales tools.
In this article, I’ll cut through the noise and show you the best live chat software to help you choose wisely in 2025.
You’ll discover tools that boost satisfaction, increase conversions, and provide a clear return on your investment without a complicated setup.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | LiveChat → | Growing SaaS firms & SMBs | |
| 2 | Brevo → | Sales & support teams | |
| 3 | Tidio → | Growing SaaS firms & SMBs | |
| 4 | HubSpot → | Marketing & sales teams | |
| 5 | Zendesk → | Growing SaaS firms & SMBs |
1. LiveChat
Struggling with fragmented customer interactions and missed sales opportunities?
LiveChat helps you engage visitors, recommend products, and guide them to purchase with features like pre-set messages and sales-boosting tools.
This means you can provide instant consultations, allowing hesitant customers to confidently buy, leading to a 25% increase in average order value.
Boost your online sales easily.
LiveChat streamlines communication, letting you handle all customer messages in one live chat app, backed by instant access to customer information.
This ensures you deliver premium support, boosting customer conversion by 30%. Additionally, AI-powered chatbots automate routine inquiries, freeing your team to focus on complex issues.
Copilot inside the app further enhances agent performance with real-time insights like text enhancement, tag suggestions, and chat summaries, enabling faster, more confident responses and efficient service delivery.
Experience flawless customer interactions.
While we’re discussing customer communication, my guide on email testing tools might also be useful for optimizing your outreach.
Key features:
- Sales boosting tools: Engage visitors with pre-set messages and product recommendations to convert interest into purchases, increasing your average order value by 25%.
- Efficient support features: Handle all customer messages within the app, providing instant access to customer information for top-notch service and a 30% boost in customer conversion.
- AI customer service chatbots and Copilot: Automate repetitive tasks and provide agents with real-time insights for faster, more confident responses, improving team efficiency.
LiveChat features, pricing, & alternatives →
Verdict: LiveChat stands out as the best live chat software for growing SaaS firms and SMBs. Its ability to increase online sales by 25% and customer conversion by 30% through features like AI chatbots and Copilot makes it ideal for businesses seeking streamlined support and measurable ROI.
2. Brevo
Struggling with fragmented customer interactions?
Brevo’s Conversations Platform helps you offer superb customer service with its multi-channel communication solution. This means you can unify interactions, boosting efficiency and ensuring no customer query is missed.
Your sales and support teams gain a 360-degree customer view, enabling them to resolve issues faster and convert more leads.
Here’s your all-in-one customer relationship solution.
Brevo’s multi-channel communication solution brings all your customer conversations into a universal inbox, eliminating silos and enhancing real-time support. This platform offers features like Aura AI-powered live chat summary and a chatbot, which means your agents can quickly grasp context and provide instant, accurate responses, improving customer satisfaction.
Additionally, Brevo’s Sales Platform helps you easily manage your pipeline and accelerate revenue growth across the entire sales cycle, with features like drag-and-drop pipeline management and meeting and call recordings. The Customer Data Platform further unifies and syncs all your customer data, accelerating your time-to-value by providing comprehensive customer analytics and business intelligence. This integrated approach ensures your support, sales, and marketing efforts are aligned for maximum impact.
Experience unified customer engagement now.
Key features:
- Conversations Platform provides a multi-channel communication solution with a universal inbox for superb customer service.
- Sales Platform enables easy pipeline management and accelerates revenue growth across the entire sales cycle with detailed 360-degree customer views.
- Customer Data Platform unifies, manages, and syncs customer data, including analytics and a scoring library to accelerate your time-to-value.
Brevo features, pricing, & alternatives →
Verdict: Brevo stands out as a strong contender for the best live chat software, offering a comprehensive Conversations Platform with multi-channel support and a universal inbox. The integrated Sales and Customer Data Platforms provide a holistic view, helping your team accelerate revenue growth and elevate customer satisfaction.
3. Tidio
Struggling with overwhelming customer support requests?
Tidio’s Lyro AI Agent automates conversations across chat, email, and social media, significantly scaling your support. This means you can easily handle higher volumes without increasing your team size.
You can streamline your workflows and resolve 67% of support inquiries automatically in 12 languages. This frees your team to focus on complex tasks and high-impact work that requires human intervention.
So, how can you elevate your customer interactions?
Tidio empowers you to automate common requests and manage complex tasks, distributing work efficiently to human agents when needed. You get a multichannel inbox that consolidates live chat, email, Messenger, Instagram, and WhatsApp.
This allows you to offer personalized service at scale while converting visitors into paying customers with automated conversations. Their detailed analytics also help you track AI performance and optimize workflows for improved productivity and customer loyalty. Plus, you get seamless integration with your existing CRM, ecommerce platforms, and help desk tools.
Enhance your support and drive higher ROI.
Key features:
- Lyro AI Agent: Resolves 67% of support requests across multiple channels and 12 languages, learning from your support content to deliver human-like assistance.
- Multichannel Help Desk: Centralizes live chat, email, and social media conversations into a single inbox, allowing your team to manage tickets and route queries efficiently.
- Automation Flows: Converts visitors into leads and customers by providing self-service options and automating interactions, enhancing customer experience and driving conversions.
Tidio features, pricing, & alternatives →
Verdict: If you’re a growing SaaS firm or SMB looking for the best live chat software that can scale, Tidio is a strong contender. Its AI-powered automation, comprehensive multichannel support, and robust analytics help you elevate customer satisfaction and achieve a 25% increase in qualified leads, all while being easy to set up.
4. HubSpot
Struggling with fragmented customer support and missed conversions?
HubSpot’s Customer Platform unifies your marketing, sales, and service teams, directly addressing your need for seamless communication and lead generation. This means you can finally eliminate the pain of disjointed systems.
The AI-powered platform helps you scale support and resolve half of customer inquiries 24/7, ensuring real-time assistance and improved customer satisfaction, ultimately boosting your team’s productivity and ROI.
Here’s how to streamline your support.
HubSpot solves your challenges by bringing all customer interactions onto one integrated platform. This centralizes data, making it easier to track performance and understand the customer journey.
Specifically, the Service Hub, powered by AI, offers an omni-channel help desk and a Breeze customer agent, enabling you to deliver instant, seamless communication. This helps drive retention and ensures consistent, high-quality support.
Additionally, the Smart CRM unifies [customer data and tech stacks], which allows for personalized customer experiences at scale. This holistic approach helps you acquire more leads and close deals faster, while the App Marketplace offers over 1,800 integrations to connect your existing tools.
Boost customer happiness and your competitive edge.
While HubSpot provides a powerful customer platform, understanding the nuances of [social CRM software] can further enhance your customer engagement strategies.
Key features:
- AI-powered Customer Platform: Unifies marketing, sales, and service teams on one easy-to-use platform, delivering fast ROI and transforming customer happiness into a competitive advantage.
- Breeze Customer Agent: An AI-powered specialist designed to scale support and resolve a significant portion of customer inquiries 24/7, freeing up your team for more complex tasks.
- Omni-channel Help Desk: Provides a centralized system for managing customer interactions across various channels, ensuring consistent and efficient customer service.
HubSpot features, pricing, & alternatives →
Verdict: HubSpot stands out as a strong contender for the best live chat software, offering an AI-powered customer platform with a unified view of your customers. After just one year, customers see a 37% improvement in ticket closure rates and acquire 129% more leads, providing clear ROI for your business.
5. Zendesk
Struggling with fragmented support and slow customer responses?
Zendesk provides an AI-powered solution for customer service, integrating messaging and live chat to streamline your website engagement. This means you can resolve conversations across any channel, ensuring real-time support for your customers.
Your current systems might lack unified omnichannel chat, but Zendesk’s complete AI solution addresses this, allowing you to bring together customer conversations from all channels.
Time to elevate your customer experience!
Zendesk offers an AI-powered solution that helps you solve customer and employee conversations across any channel, increasing productivity and customer satisfaction. The platform delivers AI agents and a copilot feature, ensuring that whether AI handles it instantly or a copilot assists a human, every issue gets resolved quickly. This flexibility and feature depth allows you to be creative with how you are using the software, leading to seamless resolutions in any contact center, with advanced call routing and intelligent IVR. Additionally, it automates workflows, keeping your team efficient at scale by resolving common requests instantly, leading to significant ROI.
You will exceed every customer expectation.
If you’re also looking into enhancing your outreach, my article on best mobile marketing platform covers essential strategies.
Key features:
- AI agents and Copilot: Resolve customer and employee conversations across any channel, with AI handling issues instantly or assisting human agents for true resolutions.
- Messaging and Live Chat: Enhance your workflows with a complete AI-powered solution that provides real-time support and unifies omnichannel communication for seamless customer interactions.
- Omnichannel Resolutions: Access dashboards and data easily for better service quality, including voice, help center, and robust integrations to streamline your support operations.
Zendesk features, pricing, & alternatives →
Verdict: Zendesk stands out as a leading contender for the best live chat software, offering a comprehensive AI-powered solution that unifies communication across all channels. Its robust features like AI agents and copilot, combined with seamless integration capabilities, enable growing SaaS firms and SMBs to streamline support, boost customer satisfaction, and achieve a 286% average ROI over three years, as shown by a Forrester TEI study.
6. Intercom
Struggling with fragmented customer support and slow responses?
Intercom’s AI Customer Service Company approach offers a seamless solution, directly addressing your need for real-time engagement. This means you can finally unify your communication channels.
Their Fin AI Agent works with your existing helpdesk to automatically answer complex questions, take actions, and resolve customer issues, preventing your team from getting bogged down. Here’s how to simplify your support.
The Intercom Suite combines Fin with your helpdesk.
This delivers faster response times and creates more efficient agents by providing a single, consolidated view of customer service. You’ll gain a comprehensive understanding of customer interactions, streamlining operations and boosting productivity significantly. This seamless integration means less disruption and quicker adoption. Additionally, the AI Agent’s ability to automatically answer complex questions frees up your human agents, letting them focus on more intricate issues. The result is consistently higher customer satisfaction and measurable ROI from your streamlined support.
While we’re discussing how to elevate your support, understanding digital employee experience software can also be crucial for seamless SaaS growth.
Key features:
- Fin AI Agent: Works alongside your current helpdesk to automatically answer complex questions, take actions, and resolve customer issues, ensuring immediate assistance.
- Intercom Suite: Provides a seamless customer service suite that integrates Fin with your helpdesk for faster response times and more efficient agent performance.
- Consolidated View: Offers a single, unified view of customer service, allowing your team to manage all interactions effectively and gain complete customer context.
Intercom features, pricing, & alternatives →
Verdict: If you’re seeking the best live chat software to elevate your support, Intercom provides an integrated AI-driven solution. Its ability to automatically resolve customer issues and consolidate customer service views means your team will achieve faster response times and boosted efficiency, directly addressing your core challenges.
7. Olark
Struggling to capture every website visitor’s potential?
Olark offers simple chat and AI tools to deliver support, drive sales, and capture more leads effectively. This means you can finally connect with ready-to-chat visitors.
The platform addresses a key pain point: making your website more accessible, ensuring the chat widget works for everyone. It truly elevates your support experience.
Here’s how to engage customers in real-time.
Olark provides multiple ways to communicate, offering hands-on human help through live chat and AI-powered assistants. Your team can answer questions in-context on your website.
Additionally, with Olark’s custom bot capabilities, you can tackle easy tasks efficiently, freeing up your agents for complex inquiries. For agents and customers on the move, SMS texting is available. Plus, the flexible API and 100+ plugins ensure seamless integration with your existing CRM and sales stack.
Olark is designed to enhance your team’s skills, not replace them, offering practical AI and automation tools. It also focuses on accessibility, being WCAG 2.1 AA certified, ensuring inclusivity for all users. The result is increased productivity and higher customer satisfaction.
Before diving deeper, you might find my analysis of best IoT software helpful for broader technology strategies.
Key features:
- Live Chat & AI Tools: Provide hands-on human support and leverage custom AI bots to handle routine queries, improving response times and lead capture.
- Multi-Channel Communication: Engage customers through real-time website chat, AI-powered chatbots, and mobile-friendly SMS texting, offering flexible support options.
- Seamless Integrations & Accessibility: Connect with over 100 existing tools via flexible API and ensure an inclusive experience with WCAG 2.1 AA certified live chat.
Olark features, pricing, & alternatives →
Verdict: Olark stands out as a strong contender for the best live chat software, offering intuitive tools that integrate well with existing systems. Its focus on human-friendly AI, comprehensive accessibility, and flexible integration options directly addresses your needs for streamlined support operations and measurable ROI without complex onboarding.
Conclusion
Choosing the right chat software is tough.
Choosing from a sea of similar-looking tools is overwhelming. You risk picking a solution that disrupts workflows rather than helping your team convert more leads.
What’s more, LiveChat reports that proactive interactions can yield a stunning 305% return on investment. This proves the massive impact a well-chosen tool has on your bottom line.
Here’s what I recommend.
From everything I’ve reviewed, LiveChat is the clear winner. It directly addresses the need for boosting conversions without adding complexity for your support team.
Its powerful sales-boosting tools and AI Copilot don’t just assist agents—they deliver measurable results. In my experience, it’s the best live chat software for turning customer support into a revenue driver.
I highly recommend you start a free trial of LiveChat to see how it streamlines your conversations and boosts sales firsthand.
You’ll see your conversions increase quickly.
