Is your phone system holding you back?
As your business grows, a traditional phone line quickly becomes a bottleneck. It struggles to keep up, leading to missed calls and frustrated customers.
Worse, the wrong choice wastes money and can disrupt your entire team’s workflow, creating even bigger headaches down the road.
It’s no surprise that Global Tech Stack found 61% of CEOs plan to switch to VoIP. They recognize the high cost and limitations of outdated systems.
The right VoIP service can solve this, providing a scalable and cost-effective solution that integrates directly with the tools you already use.
In this article, I’m going to walk you through the best VoIP phone services. We’ll focus on options that actually scale with your business and improve communication.
You’ll discover platforms with seamless CRM integration and clear analytics to support your team’s growth without the typical implementation headaches.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Dialpad → | Growing SMEs | |
| 2 | GoTo → | Growing SMEs | |
| 3 | Aircall → | Growing SMEs | |
| 4 | 8×8 → | Businesses using Microsoft Teams | |
| 5 | OpenPhone → | Growing SMEs |
1. Dialpad
Struggling with fragmented communication and wasted time?
Dialpad elevates every customer conversation, unifying calls, messages, and meetings. This means instant AI summaries and action items, keeping your team productive.
Your business can achieve substantial improvements in operational effectiveness, with features like real-time AI coaching and insights for sales and support teams.
Unify your customer communications today.
Dialpad solves your communication challenges by providing an AI-powered platform designed for enterprise-level demands. This unified solution delivers real-time AI insights, automating tasks and offering coaching.
The platform’s proprietary AI model ensures unmatched accuracy and predictable costs, processing over 10 billion minutes of AI-enabled calls. This translates to time saved and better customer outcomes.
You can integrate Dialpad with popular tools like Salesforce, Zendesk, and Microsoft Teams, ensuring your workflows run smoothly and consolidating multiple business applications onto one platform, as seen with WeWork.
Achieve remarkable outcomes with sharper insights.
Key features:
- AI-powered platform: Provides real-time insights, instant summaries, and action items for calls, messages, and meetings, significantly improving team efficiency and effectiveness.
- Comprehensive integrations: Seamlessly connects with essential business applications like Salesforce, Zendesk, and Google Workspace, streamlining your existing workflows and data.
- Unmatched AI accuracy: Proprietary AI delivers precise real-time coaching and analytics, reducing core product training time and boosting efficiency for your management and frontline teams.
Learn more about Dialpad features, pricing, & alternatives →
Verdict: Dialpad stands out as one of the best VoIP phone services, especially for growing SMEs, by offering a unified, AI-powered communication platform. Its real-time analytics and seamless CRM integrations, like with Salesforce and Zendesk, empower your teams to gain a 20% efficiency boost and significantly reduce time spent on calls, as demonstrated by Custom Ink and Sunstate Equipment.
2. GoTo
Is your communication strategy holding you back?
GoTo Connect offers an all-in-one business communication solution, including a robust cloud-based phone system with softphone capabilities. This means you can simplify how your organization connects and engages.
It’s designed to be easy to use and manage, making it effortless to scale as your business grows. This addresses your need for a solution that adapts to team growth without administrative burdens.
Discover unified communications for your business.
GoTo solves the problem of fragmented communication tools by providing an AI-powered, cloud communications platform. This allows you to combine your phone system, customer experience (CX) tools, and contact center into one solution.
You can leverage their AI Receptionist, a 24/7 smart assistant for answering calls, automating tasks, and improving customer service at every step. This means you can ensure no customer inquiries are missed while focusing on higher-value work. Additionally, GoTo Connect CX provides a comprehensive suite of customer experience tools, and their Contact Center empowers agents with easy IT management for seamless customer journeys.
This platform helps you unify everything for improved productivity and customer satisfaction.
Key features:
- AI Receptionist: A 24/7 smart assistant built into GoTo Connect that handles incoming calls, automates tasks, and simplifies customer service, capturing every call.
- All-in-one Business Communication: Combines a cloud-based phone system, softphone, digital channels, and advanced reporting for streamlined organizational connectivity.
- GoTo Connect CX and Contact Center: Provides a comprehensive suite of customer experience tools and an AI-powered omnichannel contact center for effortless customer engagement.
Learn more about GoTo features, pricing, & alternatives →
Verdict: GoTo delivers a comprehensive, AI-powered communication platform, making it a strong contender for the best VoIP phone services. Its unified system, including the AI Receptionist and integrated CX tools, directly addresses the need for seamless CRM integration, real-time analytics, and operational continuity, providing unbeatable value for growing SMEs.
3. Aircall
Are overwhelming VoIP options hindering your business growth? Aircall, a comprehensive customer communication and intelligence platform, offers business phone features designed for better conversations.
This means you can leverage AI Voice Agents to handle calls 24/7, ensuring no missed calls and continuous customer engagement.
The result is a unified communication hub, managing calls, texts, and WhatsApp messages seamlessly.
Aircall simplifies your communication strategy. You can easily claim numbers, set up integrations, and manage your phone system with just a few clicks.
This platform supports smarter sales and best-in-class support, preventing repetition and providing real-time context. Additionally, AI Assist helps you nail every conversation from prep to follow-up, offering AI-powered workflows and conversation intelligence.
You’ll also gain powerful analytics to monitor metrics, improve performance, and avoid surprises, while AI-powered productivity automates busywork.
Achieve real business impact today.
Key features:
- AI Voice Agent: Provides 24/7 autonomous handling and qualification of inbound calls, ensuring no missed calls and continuous customer engagement for your business.
- 100+ Integrations: Connects with popular CRMs like Salesforce and HubSpot, along with help desks and marketing tools, unifying your existing tech stack and streamlining workflows.
- Powerful Analytics: Offers real-time monitoring and insights into call metrics, enabling you to improve team performance, identify trends, and make data-driven decisions.
Learn more about Aircall features, pricing, & alternatives →
Verdict: Aircall is an excellent choice among the best VoIP phone services, especially for growing SMEs seeking seamless CRM integration and AI-driven insights. Its unified communication platform, including AI Voice Agents and robust analytics, ensures reliable global connectivity and improved productivity, perfect for scaling your business.
4. 8×8
Tired of disconnected business communication tools?
8×8 offers a single intelligent platform to connect your employees and customers globally, simplifying your communication stack. This means your team can achieve desired outcomes and foster customer loyalty.
You can elevate your customer experience and maximize operational efficiencies with powerful automation and data-driven insights. This ensures you’re modernizing your systems to stay ahead while mitigating risk and building trust.
Here’s a unified solution.
8×8 provides a product portfolio designed to supercharge your customer experience, addressing even the most complex communication challenges. This includes a Contact Center that powers agents with AI for simplified operations and Unified Communications for connecting teams with an AI-enabled suite.
The platform also features Communications APIs, empowering you to connect with customers on their preferred channels, and 8×8 Engage™ for all customer-facing teams to support customers with ease. Plus, 8×8 amplifies Microsoft Teams capabilities with communication and contact center integrations. This allows for rapid adaptation to change, as evidenced by Southampton FC improving their reaction time from hours to seconds.
The result is a streamlined, efficient approach to customer and internal interactions, enabling better data insights, more answered calls, and increased revenue, as seen with San Diego Zoo Wildlife Alliance.
Key features:
- Unified Communications Platform: Connects employees and customers globally through one intelligent system, offering AI-enabled communication suites and contact center solutions.
- Advanced CX Capabilities: Elevates customer experience with powerful automation, data-driven insights, and secure, compliant communications to build trust and loyalty.
- Microsoft Teams Integration: Extends your existing Microsoft Teams environment with 8×8’s robust communication capabilities, enhancing teamwork and customer engagement.
Learn more about 8×8 features, pricing, & alternatives →
Verdict: 8×8 stands out as a strong contender for the best VoIP phone services, especially if you prioritize a unified platform, AI-powered CX, and seamless integration with existing tools like Microsoft Teams. Its focus on security, compliance, and real-time analytics helps you drive operational efficiency and build trust.
5. OpenPhone
Tired of missed calls and disconnected teams?
OpenPhone provides a robust phone system to simplify your business communications. This means you can keep your team aligned and respond faster.
You can streamline your communication by getting dedicated work numbers or porting existing ones, ensuring you never lose context with a unified view. This allows for seamless customer interactions.
Here’s how to enhance your team’s communication.
OpenPhone brings your calls, texts, and contacts into one AI-powered shared space, ensuring every customer feels valued. This helps you efficiently manage customer relationships.
You can set up new local and toll-free North American phone numbers instantly, or port existing ones. This consolidates customer texts, call logs, recordings, and voicemails into a single conversation view. Additionally, the integrated lightweight CRM helps you track important contact details with custom properties and notes.
Plus, OpenPhone’s Sona AI agent answers calls 24/7, capturing key information and providing tailored answers based on your business data. This means your business is always available, logging important details and suggesting next steps, so you never miss a lead or opportunity, even after hours. You can even decide when Sona answers calls.
The result is increased productivity and better customer satisfaction.
Key features:
- AI-powered Communication Hub: Consolidates calls, texts, and contacts into one shared space, enhancing team alignment and customer responsiveness.
- Automated Call Management: Leverages AI for 24/7 call answering, summaries, transcripts, and suggested next steps, improving efficiency and lead capture.
- Integrated CRM and Team Collaboration: Offers a lightweight CRM for contact management, shared numbers, and internal threads for seamless team support and oversight.
Learn more about OpenPhone features, pricing, & alternatives →
Verdict: OpenPhone is an excellent choice for scaling businesses seeking the best VoIP phone services. Its AI features like Sona, automated call summaries, and robust CRM integrations, including HubSpot and Salesforce, ensure seamless communication, improved productivity, and enhanced customer satisfaction, making it ideal for growing SMEs.
6. Nextiva
Are you struggling with fragmented communication tools? You want to streamline customer interactions and boost productivity without overhauling your entire IT infrastructure. Nextiva delivers a Unified-CXM platform that consolidates all customer touchpoints into one system. This helps avoid information overload and costly workflow disruptions.
This means you can unify all customer interactions across channels.
Nextiva addresses this by offering a single, AI-powered platform for customer experience management.
Here’s how Nextiva solves your communication challenges. Their platform unifies all customer interactions—voice, live chat, messaging apps, SMS, email, social, and video—into a single interface. This helps your team deliver consistent, personalized support and eliminate the pain of scattered data. The system also features intelligent and skills-based routing to connect customers with the right agent faster, reducing wait times and improving resolution rates. Additionally, with robust outbound dialing capabilities, including TCPA guardrails and lead filtering, your sales and support teams can operate efficiently and compliantly. Plus, their architecture ensures no maintenance windows and offers a CRM note API.
If you’re also looking for specialized solutions, my guide on best long term care software provides helpful insights.
Deliver end-to-end personalized experiences at scale.
Key features:
- Unified Customer Experience Management (CXM): Centralizes all customer interactions, including voice, live chat, and social media, into one AI-powered platform for comprehensive customer engagement.
- AI & Automation Capabilities: Leverages generative AI knowledge bases, sentiment analysis, and workflow automation to enhance agent productivity and optimize customer journeys.
- Seamless CRM Integration & Analytics: Features an open architecture with REST APIs, allowing easy integration with existing systems and providing real-time dashboards for actionable insights.
Learn more about Nextiva features, pricing, & alternatives →
Verdict: If you’re an IT director or operations manager seeking the best VoIP phone services, Nextiva provides a robust, scalable, and AI-powered Unified-CXM platform. Its ability to consolidate communications and integrate with existing systems can help your organization deliver end-to-end personalized customer experiences, as evidenced by case studies like Tata Play broadcasting, which achieved 40% cost reduction.
7. Ooma
Struggling with fragmented communication and escalating costs?
Ooma simplifies your business communication with integrated phone, video, and messaging solutions. This means you can consolidate your services, saving both time and money.
Their system offers features like virtual receptionists, call parking, and multi-ring, ensuring your calls are managed efficiently and professionally. This makes handling high call volumes much easier.
Here’s how Ooma can streamline your operations.
You can centralize your communication, enhancing productivity and customer satisfaction. Ooma’s platform offers robust call management capabilities, including call queuing, call recording, and text messaging, which are vital for a growing business.
The platform also supports videoconferencing and team chat, fostering better internal collaboration. Additionally, features like a Contact Us website widget and Shift-to-Text improve customer experience. You’ll also find crucial CRM integrations with Salesforce, HubSpot, and QuickBooks Online, creating a unified communication experience.
This helps your team work smarter, not harder.
Key features:
- Comprehensive Call Management: Handle incoming and outgoing calls efficiently with features like virtual receptionists, call parking, multi-ring, and call queuing to ensure no customer is left unattended.
- Integrated Collaboration Tools: Boost team productivity and communication through videoconferencing, team chat, hot desking, and call recording, all within a single unified platform.
- Seamless CRM Integrations: Connect directly with popular platforms such as Salesforce, HubSpot, and QuickBooks Online, streamlining workflows and enhancing customer relationship management for your business.
Learn more about Ooma features, pricing, & alternatives →
Verdict: Ooma excels in providing scalable, integrated communication solutions, making it one of the best VoIP phone services for growing SMEs. Its blend of advanced features and essential CRM integrations ensures seamless workflows and enhanced customer experience, reducing administrative burdens and supporting business growth.
8. RingCentral
Struggling with fragmented communication and missed opportunities?
RingCentral offers a unified platform for calls, messages, and meetings, addressing common pain points for growing SMEs.
This means you can say goodbye to information overload and conflicting reviews, as RingCentral brings all your communications into one place, making it easier to manage and streamline your workflows.
It’s time to elevate your communication.
RingCentral solves your challenges by integrating business phone, messaging, and video meetings into a single, AI-powered system. This helps consolidate your operations, making it simple to manage agents, coach performance, and improve customer satisfaction with features like Conversation Intelligence.
Your team can leverage AI Receptionist for 24/7 support, routing calls, answering questions, and sending texts, which helps handle a high volume of inquiries and ensures you never miss a lead. Additionally, RingCX and RingSense offer omnichannel support, outbound capabilities, and AI-powered coaching to drive sales and gain insights from every customer interaction.
This robust platform helps optimize patient experiences, secure client communications, and deliver engaging customer service, making your organization more efficient and responsive.
This makes scaling your business communication effortless.
Before diving deeper, you might find my analysis of best ecommerce integration platform helpful for streamlining all your business systems.
Key features:
- AI-powered Communications: Utilize AI Receptionist for 24/7 support, call routing, and text follow-ups, and get AI-powered calls, messages, and meetings across all your devices.
- Unified Platform: Consolidate your business phone, enhanced SMS, online fax, messaging, and video meetings into one reliable system for seamless employee and customer experiences.
- Conversation Intelligence & CRM Integration: Unlock value from customer interactions with automated recordings, instant summaries, and AI-powered coaching deeply integrated with your CRM.
Learn more about RingCentral features, pricing, & alternatives →
Verdict: RingCentral stands out as one of the best VoIP phone services for SMEs seeking a scalable, AI-powered communication solution. Its robust features, including AI Receptionist and deep CRM integration, help businesses enhance productivity, improve customer satisfaction, and reduce administrative burdens by bringing all communications into a unified platform, as seen with their 99.999% availability.
9. Zoom
Scale your business communication with clarity.
Zoom offers a unified platform for phone, video, chat, and contact center, all designed to keep your teams connected. This means you can centralize your communication, reducing the complexity of managing disparate systems and ensuring everyone is on the same page. You can easily integrate your existing workflows, minimizing disruption and maximizing efficiency. The result is a smoother, more productive operation.
You’ll find Zoom makes problem-solving simple. This is how you can streamline your operations. You can bring teams together with secure, reliable HD video and audio, perfect for remote collaboration. Additionally, you gain a modern cloud phone system and an all-in-one contact center, allowing you to engage customers and employees effortlessly. Plus, you can expand your reach with event solutions for hybrid and virtual experiences, creating a cohesive and engaging environment for everyone.
This simplifies your entire communication stack.
Key features:
- Unified Communications Platform centralizes phone, video, and chat, eliminating the need for multiple vendors and simplifying IT management for growing SMEs.
- Integrated Contact Center provides an all-in-one solution for engaging customers, offering a single platform to manage interactions and improve customer satisfaction.
- Reliable HD Video and Audio ensures crystal-clear communication for internal teams and external calls, reducing call quality issues and improving overall productivity.
Learn more about Zoom features, pricing, & alternatives →
Verdict: For businesses seeking the best VoIP phone services, Zoom delivers a unified communication platform that consolidates essential tools, reducing administrative burden and ensuring seamless integration. This streamlines operations, making it a compelling choice for IT directors prioritizing efficiency and clear ROI.
Conclusion
Is your phone system holding you back?
I understand the challenge. Choosing the right VoIP service feels overwhelming, especially when a poor choice can disrupt your workflows and waste precious budget.
According to Global Tech Stack, 57% of small businesses rely on VoIP features to cut hold times. This directly boosts customer satisfaction and proves how critical the right system is for your growing enterprise.
So, here’s my top recommendation.
After reviewing all the options, Dialpad is the clear winner for unifying your communications. Its AI-powered platform directly solves the challenge of scaling efficiently.
What I love most are its real-time AI insights and seamless CRM integrations. This combination is why it’s one of the best VoIP phone services for improving team productivity.
I strongly recommend you start a free trial of Dialpad and see how its powerful AI transforms your daily workflows.
Your team will operate more effectively.
