Clariti Review: Overview, Features, Pricing & Alternatives in 2025

Is your permitting software slowing you down?

If you’re researching Clariti, you’re likely wrestling with legacy systems that make even small process changes feel like a giant pain.

The real kicker is that manual workarounds just keep piling up, forcing you to waste hours fixing or chasing the same errors every single week.

That’s where Clariti stands out—because their “clicks, not code” approach actually lets you configure, automate, and fix workflows without constant IT headaches.

With deep integrations, automated task assignments, and flexible rules management, Clariti gives you control with less complexity.

In this review, I’ll break down how Clariti simplifies complex workflows so you spend more time serving your community and less time wrangling software.

In this Clariti review, I’ll walk you step by step through features, pricing, real-world implementation pros and cons, and how Clariti stacks up against key competitors.

You’ll walk away knowing the features you need to fix daily headaches and confidently decide if Clariti is worth your time.

Let’s get started.

Clariti Overview

Clariti has been building specialized government software since its 2008 founding. Based in Vancouver, Canada, their core mission is helping governments serve communities more efficiently.

What sets them apart is their dedicated focus on configurable community development solutions for governments of all sizes. They provide a genuinely modern alternative to the clunky, code-heavy legacy systems that your agency may currently be stuck with.

I think their 2023 acquisition of Camino Technologies was a very smart move; you’ll see through this Clariti review how it has strengthened their offerings for smaller governments.

Unlike huge competitors like Accela with sprawling software suites, Clariti is focused squarely on community development. This approach delivers updates that don’t require heavy IT, a huge plus for any under-resourced government agency.

You’ll find them working with a growing base of city and county governments across North America. They support both smaller agencies and large departments looking to finally modernize complex permitting processes.

From what I’ve seen, their strategy now centers on empowering government staff with highly configurable, self-service tools. This directly aligns with your need for a powerful solution that scales without becoming overly complex.

Now let’s examine their core capabilities.

Clariti Features

Still dealing with endless paperwork and frustrating delays?

Clariti solutions empower governments to streamline community development, ditching complex legacy systems. These are the five core Clariti solutions that help public sector teams serve citizens efficiently.

1. Clariti Enterprise

Is managing high-volume government processes a nightmare?

Complex requirements and massive workloads can overwhelm even the largest city and county governments. This often leads to errors and slowdowns.

Clariti Enterprise is built on Salesforce, offering extensive functionality and unmatched configurability. I found that its “clicks, not code” approach truly empowers administrators to adapt workflows without IT support. This solution centralizes planning, permitting, and inspections.

This means your large government agency can handle complex demands with ease, ensuring every process runs smoothly.

2. Clariti Launch

Does your small government agency struggle with limited budgets and resources?

Smaller departments often lack the time and money for complex, custom software implementations. This can hinder their ability to serve citizens effectively.

Clariti Launch offers a streamlined approach with quick setup and drag-and-drop tools, perfect for mid-sized agencies. From my testing, its essential workflow framework simplifies management, allowing rapid deployment. It provides core capabilities without overwhelming complexity.

So you can quickly implement robust community development processes, helping your team become productive almost immediately.

3. Clariti Guide

Are citizens constantly calling with pre-application questions?

Repeated inquiries and incorrect applications waste valuable staff time and frustrate citizens. This creates unnecessary bottlenecks in your permitting process.

Clariti Guide is a pre-application assistant that helps citizens find project-specific information online independently. What I love is how it uses GIS to instantly determine applicable rules, reducing missteps. This solution helps self-serve accurate information.

This means you can significantly reduce customer inquiries and improve application accuracy, freeing up your staff for more critical tasks.

4. Process Automation

Are repetitive administrative tasks slowing down your government services?

Manual processes for correspondence, assignments, and approvals consume vast amounts of time and human resources. This creates inefficiency and delays.

Clariti’s robust process automation allows administrators to set up business rules and permissions without coding. Here’s what I found: it automatically creates and sends correspondence, triggers templates, and assigns inspectors. This feature reduces manual intervention significantly.

This means you can dramatically cut down on repetitive work, helping your team focus on higher-value tasks and serving the public better.

5. Comprehensive Integrations

Are you tired of switching between countless applications and systems?

Disconnected tools lead to data silos and fragmented workflows, making it hard to get a complete picture. This really kills productivity.

Clariti emphasizes seamless integration with essential tools like GIS and electronic plan review, ensuring bi-directional data sharing. What you get is integration with 5,000+ apps via Zapier, creating custom workflows. This flexibility centralizes your data.

This means you can consolidate your ecosystem, ensuring your team has all the necessary information in one place, which enhances overall efficiency.

You’ll actually appreciate how these Clariti features work together as an integrated platform that supports scaling your government services without complexity. They truly help you streamline operations.

Clariti Pricing

What will Clariti cost you?

Clariti pricing operates on a custom quote model, meaning you’ll need to contact their sales team for specific costs tailored to your business and its unique requirements.

1. Pricing Model & Cost Factors

Their custom pricing approach.

Clariti’s pricing structure is not publicly published, instead relying on personalized quotes that consider factors like your user count and the specific solution required (Enterprise, Launch, or Guide). This means your costs directly reflect your needs, rather than fitting into predetermined tiers.

From my cost analysis, this ensures your investment aligns perfectly with the scale and complexity of your government operations.

2. Value Assessment & ROI

Is Clariti a wise investment?

Clariti aims to replace complex, code-heavy legacy systems with a “clicks, not code” approach, potentially reducing long-term IT maintenance costs for your department. What I found regarding pricing is that it’s a fraction of the cost of a full permitting system for options like Clariti Guide, which is excellent value.

This helps your budget by avoiding massive upfront expenses and providing a more accessible solution for smaller departments.

3. Budget Planning & Implementation

Consider total cost of ownership.

When budgeting for Clariti, remember to account for not just the software subscription but also potential implementation services, integrations, and training. While specific pricing details are custom, their solutions consolidate multiple tools, helping you avoid subscriptions to various communication and productivity apps.

So for your budget planning, you can expect a comprehensive solution that reduces the need for multiple, disparate software expenses.

My Take: Clariti’s custom pricing model makes it ideal for governments of all sizes, offering tailored solutions that address specific needs and budget constraints, especially for those moving away from legacy systems.

The overall Clariti pricing reflects customized value designed for government efficiency.

Clariti Reviews

What do real customers actually think?

I’ve delved into Clariti reviews to bring you a balanced analysis of user feedback and experiences, helping you understand what actual customers think about the software.

1. Overall User Satisfaction

Users seem largely satisfied.

From my review analysis, Clariti generally receives positive feedback, highlighting its goal to simplify collaboration. What I found in user feedback is how its intuitive interface reduces the need for multiple apps, creating a unified workspace that many users appreciate for its efficiency.

This suggests you can expect a streamlined approach to your team’s daily communication.

2. Common Praise Points

Productivity gains consistently praised.

Users consistently highlight improved productivity and enhanced collaboration as major benefits. Review-wise, the centralization of communications and tasks helps teams save time, preventing constant app-switching and redundant conversations that can slow workflow.

This means your team can expect to work more efficiently, focusing on core tasks.

3. Frequent Complaints

Limited specific complaints found.

While extensive public Clariti reviews on common platforms are less detailed, a notable absence of specific, widespread complaints stands out. What you should know is that details on setup times or support responsiveness from independent users were not readily available in my research.

This might imply a smooth general experience, but also less public discussion of minor issues.

The overall Clariti reviews reflect strong user satisfaction with its core benefits, despite limited public data on potential issues.

Best Clariti Alternatives

Considering other GovTech software options?

The best Clariti alternatives include several strong options, each better suited for different government sizes, operational needs, and integration priorities.

1. Accela

Seeking a broader, more established government solution?

Accela, with its long-standing presence and wider suite of government solutions, might be a better alternative if your agency needs tools beyond just community development. From my competitive analysis, Accela offers a very established, comprehensive government platform, whereas Clariti excels in focused configurability.

Choose Accela if you need a vendor with a longer history and a broader range of integrated government solutions.

2. OpenGov

Need a platform that integrates financial management?

OpenGov often focuses on broader government operations, including budgeting and financial management, alongside asset management. What I found comparing options is that OpenGov provides more comprehensive financial integration than Clariti’s specialized community development focus.

Consider OpenGov if you require a platform that integrates financial operations with community development.

3. Tyler Enterprise Permitting & Licensing

Preferring a single vendor for many government software needs?

Tyler Technologies is a very large, diversified provider offering a vast array of government solutions. Alternative-wise, your situation calls for Tyler if you prefer a single vendor for multiple departmental software needs or have existing Tyler products and seek seamless integration within their ecosystem. From my analysis, Tyler offers vast solution breadth across government functions for consolidation.

Choose Tyler if you prioritize a single, comprehensive vendor solution across your entire government agency’s software stack.

The best Clariti alternatives depend on your government’s broader integration strategy and existing tech stack.

Clariti Setup

How complex is Clariti’s setup process?

The Clariti review reveals a deployment approach focused on streamlining onboarding, aiming to minimize complexity for businesses of all sizes. This section analyzes what that means for your Clariti setup.

1. Setup Complexity & Timeline

Is Clariti’s setup truly “clicks, not code”?

Clariti positions itself as easy-to-use SaaS with an intuitive interface, eliminating complex setups. For their “Guide” product, they offer starter templates to help you go live 25% faster. What I found about deployment is that its cloud-based nature simplifies initial setup, but template customization still requires planning.

You’ll need to define your workflows and utilize the available templates to truly accelerate your implementation timeline.

2. Technical Requirements & Integration

What are the technical hurdles for your team?

Clariti is a web-based, cloud-based platform built on Salesforce.com, accessible from any location without heavy IT involvement for updates. From my implementation analysis, its flexible APIs allow for integration with your existing tools, which can range from simple Zapier connections to more complex custom builds.

Your IT team should assess existing system integrations and plan for API configurations to ensure seamless data flow.

3. Training & Change Management

How quickly will your team embrace Clariti?

While Clariti aims for minimal training due to its user-friendly design, successful adoption still depends on proper user engagement. From my analysis, tailored learning through iLearn solutions like micro-videos and gamification can significantly boost your team’s proficiency and acceptance.

You’ll want to leverage Clariti’s learning tools and create internal champions to drive consistent user adoption.

4. Support & Success Factors

Will Clariti truly partner with your organization?

Clariti emphasizes being a “Government Partner,” not just a provider, committing to understanding challenges and ensuring long-term solutions. What I found about deployment is that their increased customer experience staff indicates a strong focus on support during your implementation and beyond.

Plan to engage closely with their support and professional services teams to optimize your deployment and ongoing success.

The overall Clariti setup emphasizes user-friendliness and collaborative support, making it a strong option for organizations seeking a streamlined deployment process.

Bottom Line

Should you invest in Clariti for your government agency?

This Clariti review offers a comprehensive assessment, guiding you through whether this specialized GovTech solution aligns with your public sector needs and operational goals.

1. Who This Works Best For

Government agencies needing streamlined community development.

Clariti works best for state, provincial, and local government agencies of all sizes, from small to large, specifically focused on modernizing permitting and licensing. From my user analysis, agencies prioritizing citizen self-service and internal process efficiency will find an ideal fit.

You’ll succeed if your current paper-based or legacy systems are holding back productivity and citizen satisfaction.

2. Overall Strengths

Highly configurable with a “clicks, not code” philosophy.

The software succeeds by offering a cloud-based, highly configurable platform that digitizes and streamlines complex government processes with minimal coding. From my comprehensive analysis, the unified communication platform eliminates information silos and enhances cross-departmental collaboration, improving overall productivity for government staff.

These strengths mean your agency can adapt the system easily, reduce IT burden, and centralize communication for better operational flow.

3. Key Limitations

Specialized focus limits broader ERP applications.

While excellent for community development, Clariti’s dedicated focus means it’s not a full enterprise resource planning (ERP) system for all government operations. Based on this review, agencies needing extensive functions beyond permitting or licensing may require integrating with other systems, adding complexity to overall architecture.

These limitations are manageable if your primary need is specialized permitting, but they become deal-breakers for broader, all-encompassing government software requirements.

4. Final Recommendation

Clariti earns a strong recommendation for its niche.

You should choose this software if your government agency needs to modernize and streamline community development, permitting, and licensing processes. From my analysis, your success hinges on embracing cloud-based configurability to improve both internal efficiency and citizen experience in these critical areas.

My confidence level is high for its target market, offering a compelling and specialized solution for your public sector needs.

This Clariti review shows strong value for government agencies needing to modernize community development and permitting, offering specialized functionality and ease of use.