Greenway Health Review: Overview, Features, Pricing & Alternatives in 2025

Tired of constant EHR workflow headaches?

If you’re here, it’s likely because your team is still juggling disconnected clinical notes, billing hassles, and tasks that waste hours every week.

I get it—all that manual double entry leaves you exhausted before you even see your afternoon patients.

Greenway Health tackles this frustration with tightly integrated EHR, practice management, and revenue cycle tools, plus new AI features that actually save real-time. Their solutions focus on making daily clinical, admin, and financial work easier—especially for ambulatory practices needing flexible, specialty-aware options.

In this review, I’ll break down how Greenway Health can streamline your practice with features built to lessen your daily grind.

You’ll learn in this Greenway Health review how the Intergy and Prime Suite stacks up in real workflows, how pricing works, and if their latest AI and interoperability offerings give you a true edge in 2025.

You’ll walk away knowing which features you need to finally reduce your documentation headaches and boost efficiency.

Let’s get started.

Greenway Health Overview

Greenway Health has a long and established history, starting as Medical Manager in 1977. Based in Tampa, their clear mission is empowering ambulatory providers with user-friendly technology.

What truly sets them apart is their dedicated focus on the ambulatory care market. They aren’t trying to serve massive hospital systems, instead providing integrated solutions for independent practices and specialty clinics.

I think their recent push into AI was a smart move. Through this Greenway Health review, you’ll see how new tools aim to reduce clinician burnout and administrative burden.

Unlike competitors that often push a single, rigid platform, Greenway’s value is in giving you a choice. Their two distinct EHRs provide deep customization for unique workflows, not a one-size-fits-all approach.

They work with thousands of providers across the US, from small family practices to large multi-specialty groups. This wide adoption shows their solutions are genuinely built to scale as your practice grows.

I find their current strategy is centered on practical innovation for today’s urgent problems. They are using AI and cloud analytics to address documentation overload and revenue leakage that directly impact your practice’s financial health.

Now let’s examine their capabilities.

Greenway Health Features

Frustrated with disconnected healthcare tech?

Greenway Health features provide a comprehensive suite of integrated solutions for ambulatory practices. These are the five core Greenway Health solutions that streamline clinical, administrative, and financial workflows.

1. Intergy EHR and Practice Management

Tired of clunky EHR systems?

Managing patient records, scheduling, and billing separately can really bog down your practice. This often leads to fragmented patient care and staff burnout.

Intergy offers a cloud-based, comprehensive system that integrates EHR and practice management functions. From my testing, the electronic clinical options simplify data capture and chronic condition management, making patient engagement easier. This solution also provides integrated analytics for better insights.

This means you can streamline your operations, improve efficiency, and enhance how patients engage with your practice.

2. Prime Suite EHR and Practice Management

Need a truly customizable EHR?

Generic EHR solutions often don’t fit your unique documentation and billing requirements. This can force you to adapt your workflow to the software, not the other way around.

Prime Suite is another integrated EHR/PM solution, designed for practices with 6-80 providers and over 4,000 customizable templates. What I love about this approach is how it supports 35+ specialties for faster documentation and includes clinical alerts. It also integrates with Greenway Telehealth.

So, you get a highly flexible system that actually aligns with your practice’s specific needs, improving data access and e-prescribing.

3. Greenway Revenue Services (RCM)

Losing revenue to billing errors?

Managing medical coding, denials, and accounts receivable internally can be a massive headache. This often leads to missed revenue and financial inefficiencies.

Greenway Revenue Services offers comprehensive RCM solutions, taking on tasks like medical coding, auditing, and denial management. This is where Greenway Health shines, as practices maintain full control while benefiting from their expertise. They provide strategic guidance based on industry best practices.

This means you could significantly optimize your revenue cycle, potentially improving your practice’s revenue by an average of 6%.

4. Patient Engagement Solutions

Struggling with patient communication?

Patients often find it hard to schedule appointments or access their health information conveniently. This can lead to decreased patient satisfaction and increased administrative burden.

Greenway provides robust patient engagement tools, including the Greenway Patient Portal and Patient Connect. I found the patient portal empowers self-service for appointments and prescription refills, while Patient Connect (powered by Luma Health) reduces manual scheduling tasks.

The result is better patient involvement, reduced staff workload, and a more seamless experience for your patients.

5. Interoperability Platform (Greenway Exchange)

Is data sharing a nightmare for your practice?

Exchanging patient data with hospitals and other systems can be incredibly complex and inefficient. This often creates care gaps and slows down critical decision-making.

Greenway Exchange facilitates reliable data exchange and automated case reporting across different health IT systems. From my testing, it leverages industry standards like HL7 and FHIR for compliance and advanced connectivity through CommonWell integration. This feature provides a unified patient view.

This means you can ensure seamless data flow, address care gaps effectively, and significantly improve overall care coordination.

You’ll actually appreciate how these Greenway Health features work together, creating a complete ecosystem for ambulatory practices. This integrated approach ensures consistent data flow and improved operational efficiency.

Greenway Health Pricing

Hidden costs making you wary?

Greenway Health pricing is based on a custom quote model, meaning you’ll need to contact sales directly to get pricing tailored to your specific practice needs.

1. Pricing Model & Cost Factors

Understanding their cost structure.

Greenway Health’s pricing model relies on custom quotes, which means there are no public tiers or fixed prices. What I found regarding pricing is that costs fluctuate based on your practice size, features you need (like Intergy or Prime Suite), and additional modules. Factors like user count and specific integrations, such as e-prescribing, can also influence your final quote.

From my cost analysis, this ensures you only pay for what your specific healthcare practice truly requires.

2. Value Assessment & ROI

Is this an investment worth making?

While some users report Greenway Health’s solutions can be “a bit expensive,” the custom pricing model means the value you receive is directly tied to your specific operational needs. What impressed me about their pricing approach is that it aligns with complex healthcare requirements, providing robust EHR and practice management tools that could improve revenue by an average of 6% via their RCM services.

This helps you connect your spending to clear financial and operational benefits for your practice.

3. Budget Planning & Implementation

Consider all potential expenses.

Budget-wise, while a free trial isn’t available, a demo allows you to understand the system’s capabilities before committing. What you need to factor in are potential “hidden costs” for specific features, like separate charges for e-prescribing, as reported by some users. Always request a detailed breakdown to fully understand your total cost of ownership.

So for your business, planning for all associated services is crucial to avoid unexpected budget surprises.

My Take: Greenway Health’s custom pricing approach suits ambulatory practices seeking comprehensive, tailored solutions, making it a strong fit for those prioritizing feature sets over upfront transparency.

The overall Greenway Health pricing reflects solutions customized to your practice’s unique needs.

Greenway Health Reviews

What do real customers actually think?

To help you understand real-world experiences, I’ve analyzed a wide range of Greenway Health reviews, drawing insights from multiple platforms like G2, Google, and Glassdoor. This section breaks down what users genuinely think.

1. Overall User Satisfaction

User sentiment is quite mixed.

From my review analysis, Greenway Health receives varied satisfaction scores, averaging from 2.7/5 to 3.8/5 across different platforms. What I found in user feedback is that user experiences greatly depend on their specific use case and the level of support they receive, showing a clear pattern of inconsistency.

This suggests your satisfaction will heavily rely on your practice’s specific needs and internal resources.

2. Common Praise Points

Comprehensiveness is a big win.

Users often praise the software’s comprehensive nature, highlighting its integrated EHR, practice management, and billing in one platform. From my review analysis, the customization options are frequently appreciated, allowing for fluid workflows and adapting to various specialties, which users find valuable for their unique needs.

This means you can expect a highly adaptable system that can be tailored to your practice.

3. Frequent Complaints

Outdated interfaces frustrate users.

Frequent complaints revolve around the system’s user-friendliness and an outdated interface, with some describing it as “worthless.” What stands out in customer feedback is how the patient portal often receives strong criticism for its functionality, particularly on mobile devices, causing considerable frustration for users.

These issues could significantly impact your team’s efficiency and patient engagement if not addressed.

Overall, Greenway Health reviews paint a picture of mixed user sentiment with clear areas for improvement.

Best Greenway Health Alternatives

Too many healthcare IT options?

The best Greenway Health alternatives include several strong options, each better suited for different business situations and priorities in ambulatory care.

1. athenahealth

Prioritizing strong revenue cycle management?

athenahealth excels if your practice needs comprehensive RCM services focused on maximizing collections and reducing administrative burden. From my competitive analysis, athenahealth offers a network-based RCM approach, aligning costs with financial performance, though it may be higher for high volumes.

Choose athenahealth when strong RCM with a cloud-native platform is more critical than deep customization.

2. eClinicalWorks

Looking for a budget-friendly, robust all-in-one?

eClinicalWorks is often the choice if budget is a primary concern but you still need a comprehensive EHR and practice management system. What I found comparing options is that eClinicalWorks provides cost-effectiveness with broad features, making it accessible, though less specialized.

Consider this alternative when affordability and a wide feature set are key, without needing deep specialty customization.

3. ModMed (Modernizing Medicine)

Do you belong to a niche medical specialty?

ModMed stands out for its deep, specialty-specific customization and AI-powered tools designed for unique workflows like ophthalmology or dermatology. Alternative-wise, ModMed offers highly tailored AI-driven efficiencies, although it typically comes at a premium due to its specialized focus.

Choose ModMed when your practice needs highly customized workflows and templates for a specific medical specialty.

4. Tebra (previously Kareo + PatientPop)

Need strong patient acquisition and engagement tools?

Tebra provides an integrated solution that not only manages clinical and financial aspects but also emphasizes patient acquisition and online presence. From my analysis, Tebra combines clinical tools with strong patient engagement, leveraging strengths from both Kareo and PatientPop.

Consider this alternative when robust patient engagement and marketing features are as important as core EHR functionality.

The best Greenway Health alternatives depend on your practice’s specific needs and budget priorities rather than features alone.

Greenway Health Setup

Facing a new software implementation challenge?

For a successful Greenway Health review, understanding its setup and deployment process is crucial. This section analyzes the practicalities of getting Greenway Health up and running in your practice.

1. Setup Complexity & Timeline

Is “easy to implement” truly easy?

Greenway Health implementation varies; while cloud options simplify infrastructure, some users report “getting started” difficulties. What I found about deployment is that Prime Suite integrations demand careful setup, involving tools like AR and scheduling, impacting your timeline.

You’ll need a clear project plan and dedicated internal resources to manage the setup and avoid unexpected delays.

2. Technical Requirements & Integration

Prepare your IT for specific demands.

Greenway offers both cloud (AWS-based) and on-premise deployment for Intergy, impacting your hardware and network needs. From my implementation analysis, cloud deployment often simplifies infrastructure, but you’ll still need stable internet and compatible devices for your team.

Plan for IT readiness, whether it’s setting up local servers or ensuring robust cloud connectivity for optimal performance.

3. Training & Change Management

Don’t underestimate user adoption challenges.

Greenway provides extensive training options, from free modules to on-site specialists, but user experiences vary, so you might need to supplement. From my analysis, effective change management is key to user buy-in, preventing productivity dips as staff adapt to new workflows.

Invest in tailored training and internal champions to ensure your team fully embraces the system and maximizes its benefits.

4. Support & Success Factors

How much help can you expect?

Greenway offers phone support for clinical and IT issues, alongside ongoing guidance and implementation services. What I found about deployment is that support quality is inconsistent across users, so clarify expectations during your pre-implementation discussions.

Plan for clear communication channels with Greenway and ensure your internal team is prepared to troubleshoot minor issues independently.

The overall Greenway Health setup requires realistic planning and committed internal effort, but the integrated solutions offer significant practice benefits.

Bottom Line

Is Greenway Health right for your practice?

This Greenway Health review synthesizes comprehensive analysis into a clear recommendation, helping you understand its overall value proposition and decision confidence.

1. Who This Works Best For

Ambulatory practices seeking integrated EHR and PM.

Greenway Health is ideal for single-physician offices to multi-specialty clinics needing robust EHR, practice management, and RCM capabilities. What I found about target users is that practices prioritizing extensive customization through templates will find this software particularly appealing and beneficial for their workflows.

You’ll succeed if your practice values strong revenue cycle management and advanced interoperability for data exchange.

2. Overall Strengths

Integrated solutions drive superior operational efficiency.

The software excels through its comprehensive EHR and PM systems, supported by robust RCM services and strong interoperability features for data exchange. From my comprehensive analysis, recent AI-driven tools like Clinical Assist enhance efficiency, significantly reducing documentation time and improving patient engagement for your team.

These strengths translate directly into streamlined workflows and enhanced patient care, making a real impact on your practice’s success.

3. Key Limitations

User interface and pricing transparency are concerns.

While feature-rich, some user feedback indicates the system’s interface can feel outdated, and its pricing structure requires custom quotes, lacking upfront transparency. Based on this review, new users might experience a learning curve adapting to the system, impacting initial productivity and requiring dedicated training.

These limitations are important considerations but may be manageable trade-offs if your practice prioritizes comprehensive functionality and RCM services.

4. Final Recommendation

Greenway Health earns a solid recommendation.

You should choose this software if your ambulatory practice needs an integrated, customizable EHR and practice management solution with strong revenue cycle capabilities. From my analysis, this platform excels for practices needing robust RCM, making it a strong choice if financial performance optimization is your priority.

My confidence level is high for practices that prioritize comprehensive features and can invest in the necessary training.

This Greenway Health review demonstrates strong value for ambulatory practices, especially those focused on integrated solutions and revenue cycle optimization.