MSP360 Review: Overview, Features, Pricing & Alternatives in 2025

Data loss isn’t an option anymore.

If you’re tired of unreliable backups or complex IT management tools eating up your day, you’re probably here sizing up MSP360 as a fix.

You know the problem: you’re constantly one outage away from real chaos—wasted hours, stressed customers, and sleepless nights if that restore fails.

That’s where MSP360 stands out, bringing together backup, RMM, and remote access in one platform with BYO storage flexibility—so you can control costs, ditch lock-in, and simplify management from a single dashboard.

In this review, I’ll break down how you can finally trust your backups again and why MSP360’s features might make your IT headaches rare events, not daily ones.

Here’s what you’ll find in this MSP360 review: a hands-on look at their backup tech, RMM tools, real-world pricing insight, and honest thoughts on alternatives—everything you need for an apples-to-apples evaluation.

You’ll have the features you need to make an informed, confident decision—no second guessing.

Let’s get started.

MSP360 Overview

MSP360, formerly CloudBerry Lab, has been a fixture in IT management since 2011. Based in Pittsburgh, they build practical data protection and management tools for IT professionals like you.

I find their market position is very clear. They cater primarily to Managed Service Providers and internal IT teams. They aren’t trying to be a massive enterprise suite, which keeps them agile and focused on your operational needs.

Their 2021 launch of a homegrown RMM was a key development. As you’ll see through this MSP360 review, this move integrated monitoring directly with their powerful backup solutions for a unified experience.

Unlike competitors that lock you into proprietary ecosystems, I believe MSP360’s core advantage is letting you use your own storage. It’s a philosophy that gives you real control over architecture and costs.

They now support around 10,000 MSPs worldwide. This scale tells me the platform is road-tested and trusted to handle diverse IT environments from small to enterprise clients, inspiring confidence.

In my view, their strategy is centered on delivering a unified IT management platform without forcing vendor lock-in. This directly answers the modern MSP’s demand for powerful yet flexible, cost-effective toolsets.

Now, let’s examine their core capabilities.

MSP360 Features

Worried about data loss and IT chaos?

MSP360 offers an integrated suite of solutions designed to provide comprehensive data protection and IT management. Here are the five main MSP360 solutions that solve critical IT pain points.

1. MSP360 Managed Backup Service

Is data loss a constant fear for your business?

Hardware failures, cyberattacks, or accidental deletions can cripple your operations. This often results in expensive downtime and reputational damage.

MSP360’s Managed Backup Service protects your data across diverse platforms, ensuring business continuity. What I really like is its “bring-your-own-storage” model, which gives you incredible flexibility with cloud providers like AWS or Azure. This solution allows for robust file, image, and application-specific backups.

This means you get reliable data recovery options, giving you peace of mind that your critical information is always safe.

2. MSP360 RMM (Remote Monitoring and Management)

Tired of reacting to IT problems after they happen?

Manual IT operations lead to costly downtime and inefficient resource management. This often leaves you overwhelmed with endless tasks.

MSP360 RMM provides real-time oversight of your IT infrastructure, enabling proactive management. From my testing, the automated patch management and script library dramatically streamline routine tasks. This solution helps you monitor system resources, deploy software, and receive alerts for issues, enhancing your team’s efficiency.

What you get instead is enhanced security and significantly reduced downtime, allowing your team to focus on strategic initiatives rather than firefighting.

3. MSP360 Connect (Remote Desktop)

Struggling with slow, cumbersome remote support?

Getting to client systems for troubleshooting can be time-consuming. This often leads to frustrated users and delayed issue resolution.

MSP360 Connect offers secure, instant remote access to Windows, macOS, and Linux devices directly from the web console. Here’s what I found: it’s included free with the RMM license, which makes it a fantastic value. This feature allows for quick and efficient technical assistance without needing on-site visits.

This means you can provide faster support and resolve issues more quickly, improving client satisfaction and operational efficiency.

4. Disaster Recovery Capabilities

How fast can you recover after a major incident?

A significant system failure can halt your business, impacting revenue and customer trust. This often turns into a race against the clock to restore operations.

MSP360’s integrated disaster recovery capabilities ensure rapid system and data recovery. I’ve seen firsthand how Bare Metal Restores to dissimilar hardware can save the day. This solution supports image-based backups for full-system restoration, guiding you through the recovery process with ease.

The result is confidence in your ability to meet aggressive Recovery Time Objectives (RTOs), minimizing business disruption and protecting your bottom line.

5. White-Labeling

Want to brand your services without developing new tech?

Generic solutions dilute your brand identity, making it harder to differentiate your services. This can limit your market presence and perceived value.

MSP360 offers comprehensive white-labeling for its Managed Backup Service, allowing you to customize the platform with your own branding. This is where MSP360 shines: you can present a unified, professional service to your clients. This feature helps you build stronger brand recognition and perceived value without the development overhead.

So, you can deliver tailored backup solutions under your own name, enhancing customer loyalty and expanding your market reach effortlessly.

You’ll appreciate how these MSP360 features work together to create a comprehensive IT management and data protection platform for your business.

MSP360 Pricing

Hidden costs making you wary?

MSP360 pricing offers a blend of transparent tiers for smaller needs and custom quotes for larger managed services, making it flexible for various budgets.

Plan	Price & Features
Free Tier	Free (personal use) • 1 computer • Up to 200GB data backup • No image-based backup • No web console remote management
Standalone Backup	Starts at $29.99/license/year (Windows Desktop) • On-premise for up to 5 devices • Image-based backup • MS SQL, Hyper-V/VMware backup • Object Lock (immutability), Email support
Managed Backup (for MSPs)	Custom quote (user reports: ~$4-5/device/month) • Centralized cloud-based management • All advanced features • MSP360 mobile apps • White-labeling available
RMM	Custom quote (user reports: ~$60/admin/month for MSPs) • Per-administrator pricing (unlimited endpoints) • Real-time device monitoring • Automated patch management • Built-in alerting system

1. Value Assessment

Value that adapts to your needs.

MSP360’s pricing strategy, especially for smaller businesses or personal use, is quite accessible. What I found impressive is how you only pay for the software license, letting you choose the most cost-effective cloud storage. This separation helps you control your overall backup expenditures.

This means your total cost of ownership is often lower because you can leverage existing storage agreements or choose competitive providers.

2. Trial/Demo Options

Evaluate before you commit.

MSP360 provides a generous 15-day free trial for their backup licenses, allowing you to thoroughly test features and performance. Budget-wise, what I appreciate is their MSP Expansion Program, letting you trial with clients without financial commitment, which is crucial for service providers.

This helps you ensure the solution fits your operational workflow and client needs before investing in full pricing.

3. Plan Comparison

Choosing the right fit matters.

For individual users or small teams, the Free or Standalone tiers offer excellent value. However, for larger businesses or MSPs, the Managed Backup and RMM tiers are essential for centralized control. From my analysis, the per-admin RMM pricing offers scalability without micromanaging endpoint licenses, which benefits growing MSPs.

This allows you to align your MSP360 pricing directly with your operational scale and specific IT management requirements.

My Take: MSP360’s pricing is structured to offer flexibility, especially with its “bring-your-own-storage” model, making it a cost-effective choice for MSPs and businesses aiming for scalable IT management.

The overall MSP360 pricing reflects flexible value tailored to your operational scale.

MSP360 Reviews

What do real customers actually think?

To help you understand what actual customers think, I’ve analyzed numerous MSP360 reviews, consolidating real user feedback and experiences into balanced insights for your evaluation.

1. Overall User Satisfaction

Users seem genuinely satisfied.

From my review analysis, MSP360 generally receives positive feedback, with strong ratings like 4.3/5 on Gartner Peer Insights. What I found in user feedback is how users appreciate its user-friendly interface and the adaptability of its features across various platforms, especially for backup solutions.

This suggests you can expect a smooth and effective experience with your data protection needs.

2. Common Praise Points

Users consistently love its ease and reliability.

What stands out in customer feedback is the frequent praise for MSP360’s ease of deployment, configuration, and overall reliability. From the reviews I analyzed, its ability to integrate with diverse cloud storage options offers impressive flexibility and cost-effectiveness for users.

This means you’ll find it highly adaptable and dependable for your specific backup requirements.

3. Frequent Complaints

Some users mention support and pricing clarity.

While largely positive, some MSP360 reviews point to occasional concerns about support quality and a desire for more inclusive pricing models. What I observed in user feedback is how vague error messages can sometimes hinder troubleshooting, and the “bring-your-own-storage” model, while cost-effective, can sometimes be confusing.

These issues appear to be minor for most users and rarely act as deal-breakers.

The overall MSP360 reviews reflect strong user satisfaction with minor areas for improvement regarding support and pricing clarity.

Best MSP360 Alternatives

Confused by the many backup and RMM options?

The best MSP360 alternatives offer diverse strengths, each catering to different business sizes, IT infrastructure complexities, and budgetary considerations.

1. Acronis Cyber Protect Cloud

Need integrated cybersecurity with backup?

Acronis Cyber Protect Cloud excels when your top priority is a unified data protection and advanced endpoint security solution from a single vendor. From my competitive analysis, Acronis delivers comprehensive anti-malware and ransomware protection alongside backup, which MSP360 separates more distinctly.

Choose Acronis if you prioritize a consolidated cybersecurity and backup solution, willing to pay a premium.

2. Veeam

Managing a large, complex virtualized environment?

Veeam is a leader in VM backup and replication, making it ideal for large enterprises with extensive virtual infrastructures and demanding disaster recovery needs. What I found comparing options is that Veeam offers robust, granular control over virtual machine backups, often exceeding MSP360’s broader focus for SMBs.

Consider this alternative for enterprise-level virtualization and sophisticated disaster recovery orchestration capabilities.

3. Datto

Prefer an all-in-one hardware appliance solution?

Datto shines when you seek a fully integrated hardware and software BDR appliance, simplifying deployment and vendor management for MSPs. From my analysis, Datto provides a streamlined “set-it-and-forget-it” BDR experience, unlike MSP360’s more software-centric, flexible storage approach.

Choose Datto if a consolidated hardware-software BDR appliance and single vendor support are key.

4. ConnectWise Automate

Requiring deep RMM automation and extensive customization?

ConnectWise Automate is best for larger MSPs demanding highly granular control, vast automation scripting, and deep integration within the broader ConnectWise ecosystem. Alternative-wise, your situation calls for Automate’s powerful customization and workflow capabilities, which surpass MSP360 RMM’s more straightforward feature set.

Consider Automate for complex, customized IT automation workflows and extensive ecosystem integrations.

The best MSP360 alternatives selection depends on your specific infrastructure, budget, and integration priorities.

MSP360 Setup

What about the implementation hurdles?

MSP360 implementation is generally straightforward, but understanding the MSP360 setup requirements is key to a smooth rollout. This section gives you a practical look at what it takes.

1. Setup Complexity & Timeline

Is deployment as easy as they say?

For MSP360 Backup, installation involves agent deployment and configuring plans via a web console. What I found about deployment is that initial setup can be confusing for standalone users, though wizards help simplify the process for you. Your timeline depends on your existing cloud storage and the number of endpoints.

You’ll want to prepare for configuring your “bring-your-own-storage” model, which can take some initial effort.

2. Technical Requirements & Integration

How much IT involvement is needed?

MSP360 supports Windows, macOS, Linux, and various Microsoft products, leveraging public cloud storage. From my implementation analysis, an internet connection is essential for cloud backups, as the solutions are designed around it. Your team will need to ensure endpoint compatibility and stable connectivity.

Plan for your IT team to manage agent installations and verify OS and application compatibility across your environment.

3. Training & Change Management

Will your team easily adopt new workflows?

MSP360’s intuitive interface generally means a low learning curve for users. However, what I found about deployment is that paid onboarding or health check services might be beneficial for more in-depth guidance beyond quick start guides. Your team will need to embrace the new monitoring and backup routines.

You should consider allocating resources for comprehensive training to maximize user proficiency and ensure consistent adoption across your organization.

4. Support & Success Factors

What kind of help can you expect?

User feedback on MSP360’s support quality is mixed, though many praise it as “very good” for implementation. From my analysis, 24x7x365 support is available for implementation assistance, which can be a critical factor for your success. Some users have highlighted support as a key decision point.

You’ll want to engage with their support early during implementation, especially for complex configurations or troubleshooting unexpected issues.

Overall, the MSP360 setup is generally user-friendly, and its success hinges on your storage preparation and leveraging available support.

Bottom Line

Is MSP360 the right solution for you?

This MSP360 review synthesizes insights to provide a clear final recommendation, helping you understand who will benefit most and why.

1. Who This Works Best For

MSPs and IT teams prioritizing flexible data protection.

MSP360 excels for Managed Service Providers and internal IT departments aiming for cost-effective, comprehensive data protection and IT management. From my user analysis, businesses valuing control over cloud storage will find this platform ideal, especially those managing up to 10,000 endpoints.

You’ll find success here if your current needs include robust backup, efficient remote monitoring, and secure remote access without vendor lock-in.

2. Overall Strengths

Flexible “bring-your-own-storage” model is a standout.

The software succeeds by offering unparalleled flexibility in cloud storage choice, combined with reliable backup, RMM, and remote access capabilities. From my comprehensive analysis, its cost-effectiveness for MSPs managing multiple clients provides a significant competitive advantage in the market.

These strengths translate directly into optimized data storage costs and streamlined IT operations for your business, driving greater efficiency.

3. Key Limitations

Support quality can sometimes be inconsistent.

While generally user-friendly, some users report occasional inconsistencies with support response times and the depth of technical assistance provided. Based on this review, the built-in ticketing system in RMM is basic, potentially requiring reliance on third-party integrations for comprehensive PSA needs.

I’d say these limitations are manageable trade-offs for its core strengths, rather than deal-breakers, depending on your existing workflows.

4. Final Recommendation

MSP360 receives a strong recommendation.

You should choose this software if your priority is a flexible, cost-effective data protection and IT management platform, especially if you’re an MSP. From my analysis, this solution works best for those comfortable managing their cloud storage relationships and seeking a consolidated toolkit.

My confidence level is high for MSPs and internal IT teams seeking a robust scalable and affordable solution.

This MSP360 review shows strong value for the right business profile, while also highlighting key areas to consider before you make your final decision.