Reputation Reviews, Pricing, Features & Alternatives in 2026
Reputation is a unified platform that helps you manage your online presence, customer reviews, and local search visibility to drive better customer experiences and business growth.
Reputation helps you take control of your brand’s digital footprint across the entire customer journey. You can monitor and respond to reviews from hundreds of sites, manage your local business listings, and analyze customer sentiment in one central dashboard. It transforms messy feedback into actionable insights so you can improve your operations and climb search rankings.
You can also engage with customers on social media and send automated surveys to gather direct feedback. The platform is designed for multi-location businesses and large enterprises that need to maintain a consistent brand image across dozens or thousands of physical sites. By unifying your reputation data, you can see exactly how your locations perform and where you need to focus your team's efforts.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Stop jumping between different tabs to manage your online presence. Reputation brings your reviews, social media, and business listings into a single workspace so you can stay responsive and visible.
Review Management
Monitor and respond to customer reviews across Google, Facebook, and industry-specific sites from one unified inbox.
Business Listings
Keep your business hours, address, and contact info accurate across the web to improve your local search rankings.
Social Suite
Publish content, respond to comments, and track engagement across all your social media profiles in a single view.
Reputation Score
Track a real-time metric that measures your brand health against competitors and identifies specific areas for improvement.
Customer Surveys
Create and send automated surveys via email or SMS to collect direct feedback and boost your review volume.
Insights and Analytics
Use AI-driven sentiment analysis to understand what customers love or hate about your business at scale.
Integrations
Google Business Profile
Facebook
Salesforce
Yelp
Apple Maps
Microsoft Teams
Slack
Instagram
Twitter
HubSpot
Pricing Plans
Reputation tailors its pricing to your specific business needs, location count, and required modules. You won't find a one-size-fits-all price list because the platform scales based on your enterprise complexity. You can request a personalized demo to see the software in action and receive a custom quote for your organization.
Pros & Cons
After analyzing feedback from verified users on major review platforms, here is what you can expect when using the Reputation platform:
Pros
Centralizes feedback from hundreds of different sources
Intuitive dashboard makes tracking multiple locations easy
Strong automated reporting for executive presentations
Effective tools for increasing Google review volume
Responsive customer success team for enterprise accounts
Cons
Mobile app lacks some desktop functionality
Initial setup and mapping can be time-consuming
Social media posting tools feel less advanced
Premium features require a significant financial investment
Who Should Use Reputation?
Perfect for mid-market and enterprise businesses with multiple physical locations that need to centralize their local SEO and review management.
Best for Company Sizes
mid-market
enterprise
Popular Industries
healthcare
retail
automotive
Our Verdict
Reputation is a top-tier choice if you manage a brand with many physical locations and feel overwhelmed by fragmented customer feedback. It excels at unifying reviews, listings, and social media into a single 'Reputation Score' that your leadership team can actually understand.
While the custom pricing and enterprise focus might be too much for a single-location shop, the efficiency gains for large teams are substantial. Highly recommended if you need to protect your brand image at scale and want to turn customer sentiment into a competitive advantage.
Ready to Try Reputation?
Start your 0-day free trial today—no credit card required. See why over 0 teams trust Reputation