ShiftCare Review: Overview, Features, Pricing & Alternatives in 2025

Scheduling headaches ruining your care workflows?

If you’re evaluating software for NDIS or care provider teams, finding something that balances staff scheduling, client tracking, and compliance is never simple.

But here’s the real problem: spreadsheets and patchwork tools are exhausting you with constant shift conflicts, lost notes, and frustrating invoicing delays.

ShiftCare approaches this differently, rolling care management, rostering, expenses, and billing into one platform that’s actually built for day-to-day care delivery. I’ve dug into how ShiftCare helps real care providers cut down admin time, keep everyone in sync, and simplify compliance with NDIS and aged care requirements.

Throughout this review, I’ll break down how you can manage every shift and client more confidently using ShiftCare—even if you’ve outgrown spreadsheets.

In this ShiftCare review, you’ll get a clear look at the software’s features, pricing, reporting, recent updates, and alternatives, so you can judge if it fits your workflow.

You’ll come away understanding the features you need to fix your biggest pain points, and know what to watch out for before deciding.

Let’s get started.

ShiftCare Overview

ShiftCare has been around since 2015 and is based out of Sydney, Australia. I see their core mission as simplifying the complex staff, client, and cost management for busy care providers.

They’re specifically built for NDIS and disability support services, aged care, and allied health organizations. I believe their specialization in Australian care frameworks gives them a distinct edge for local providers navigating complex compliance and funding needs.

They are constantly rolling out practical product updates, like enhanced incident management tools, which we will explore through this ShiftCare review. To me, this shows they’re actively reinvesting in the platform.

Unlike larger, complex systems from competitors like WellSky, ShiftCare feels more focused and approachable. I find their real advantage is a simpler, more intuitive platform that was clearly built for your frontline care teams.

You’ll find them working with a broad mix of small, medium, and enterprise care providers who require strong, reliable tools for NDIS fund management and detailed compliance reporting.

From what I can tell, their business strategy is less about feature-stacking and more about empowering your organization with smart tools that genuinely simplify daily operations. This efficiency focus directly translates into delivering a higher standard of client care.

Now let’s examine their capabilities.

ShiftCare Features

Burdened by fragmented care management?

ShiftCare features offer an integrated solution designed to simplify your operations and enhance client care. Here are the five main ShiftCare features that tackle real-world care provider challenges.

1. Care Management

Is client information scattered everywhere?

Dealing with disorganized client data can lead to coordination nightmares and inconsistent care delivery. This often frustrates both staff and clients.

ShiftCare centralizes all client information, care plans, and progress notes, making it easy to track goals and manage funds. From my testing, the ability to centralize client data really shines, improving team coordination. This feature helps ensure everyone is on the same page for personalized support.

This means you can deliver more patient-centric care with less administrative hassle and better outcomes.

2. Rostering and Scheduling

Struggling to build efficient staff rosters?

Manual scheduling can be a time drain, leading to missed shifts or mismatches between clients and caregivers. This wastes valuable time and resources.

ShiftCare’s rostering tools feature a drag-and-drop interface for easy shift assignments and real-time updates. What I love about this approach is how it matches caregivers based on skills and preferences, streamlining your daily planning. This feature simplifies scheduling for 24/7 care.

So you can efficiently organize your team, reduce scheduling conflicts, and always have the right person on the job.

3. Time & Attendance with GPS Tracking

Are you tired of manual timesheet reviews?

Inaccurate timekeeping and expense tracking can lead to payroll errors and administrative overhead. This often consumes precious back-office hours.

Caregivers can clock in and out via their mobile devices with GPS verification, automatically approving time entries. Here’s what I found: caregivers can log expenses and mileage directly in the app, which significantly reduces manual data entry. This feature ensures accurate records for billing.

This means you get precise time and expense data, making payroll and reimbursements smoother and more accurate for everyone.

4. Invoicing and Billing

Is billing compliance a constant headache?

Managing invoices, timesheets, and NDIS pricing manually can be error-prone and incredibly time-consuming. This puts your cash flow at risk.

ShiftCare simplifies accounting by integrating invoices with timesheets and expenses, automatically updating with NDIS pricing. From my evaluation, the customizable price books linked to clients are a standout feature for tailoring services. This ensures compliance and accurate billing every time.

So you can streamline your financial processes, reduce manual errors, and maintain full compliance with ease.

5. Mobile App for Caregivers and Family Portal

Need better communication with caregivers and families?

Disconnected communication between caregivers, clients, and their families can lead to misunderstandings and reduced care quality. This can impact overall satisfaction.

The mobile app empowers caregivers to manage shifts and update notes, while the family portal (ShiftCare Connect) offers care oversight. This is where ShiftCare gets it right: families can participate in decision-making, fostering greater transparency and trust. This feature keeps everyone informed.

This means you enhance transparency and engagement, ensuring clients and their loved ones feel more connected and informed about care.

You’ll actually find that these ShiftCare features work together as a cohesive platform for end-to-end care management, simplifying daily operations.

ShiftCare Pricing

Does ShiftCare pricing fit your budget?

ShiftCare pricing is transparent, offering clear tiers with per-staff monthly costs, making it straightforward to understand your expenses from the outset.

Plan	Price & Features
Basic	$9 per staff per month (billed annually) or $9.40 (monthly) • ShiftCare Mobile App • Staff Rostering • Submit Progress Notes • Manage Team Availability • Time & Attendance
Professional	$15 per staff per month (billed annually) or $15.65 (monthly) • All Basic features • Invoicing, Job Board • Advanced Staff Rostering • Dashboards, Accounting, Payroll & HR Integrations • Messaging
Premium	$20 per staff per month (billed annually) or $25 (monthly) • All Professional features • Custom Forms • Advanced Incident Management • Client Signatures • Client Funds Management • Awards Alerts (SCHADS), Quotes
Enterprise	Contact sales (for 250+ staff) • All Premium features • Leave Management • Custom Implementation • Support for Enterprise Agreements • Locations and Account Hierarchy • Dedicated CS, 24/7 Support

1. Value Assessment

Great value for care providers.

ShiftCare’s transparent, per-staff pricing model provides excellent value, especially for smaller agencies with predictable staffing needs. What impressed me about their pricing approach is how it offers significant savings with annual billing, helping you stretch your budget further by up to 20%.

This means your organization can manage its per-shift costs effectively, allocating more resources directly to client care.

2. Trial/Demo Options

Evaluate before you commit.

ShiftCare provides a 7-day free trial across its plans, allowing you to thoroughly test features like rostering and billing without any financial commitment. From my cost analysis, the trial period is generous enough to assess core functionalities and determine if it aligns with your operational needs.

This helps you evaluate the software’s fit before committing to the full ShiftCare pricing, reducing your financial risk.

3. Plan Comparison

Choose the right fit.

The Basic plan handles essential rostering, but the Professional tier offers better value with invoicing and integrations for growing businesses. Budget-wise, what stood out is how the Premium plan adds critical features like custom forms and incident management, crucial for compliance and advanced care.

This tiered structure helps you match pricing to actual usage requirements, ensuring your investment delivers maximum impact.

My Take: ShiftCare’s pricing strategy is highly competitive, especially for small to medium NDIS and aged care providers, offering clear tiers that scale predictably with your team size.

The overall ShiftCare pricing reflects transparent, scalable value for care organizations.

ShiftCare Reviews

What do customers really think?

This section dives into ShiftCare reviews, analyzing real user feedback to provide balanced insights into what actual customers think about the software for care businesses.

1. Overall User Satisfaction

Users seem quite satisfied.

From my review analysis, ShiftCare generally receives very positive feedback, particularly for its user-friendliness and intuitive design. What I found in user feedback is how employees find it straightforward for daily tasks, which helps adoption rates significantly in care settings.

This suggests you can expect a smooth onboarding process for your staff.

2. Common Praise Points

Ease of use consistently stands out.

Users frequently praise ShiftCare’s simplicity and intuitive interface, making it quick to set up and manage. Review-wise, I noticed how exceptional customer support receives widespread acclaim, with fast response times and helpful guides ensuring smooth operations for users.

This means your team can expect quick resolutions to any issues, minimizing disruptions.

3. Frequent Complaints

Mobile admin features are a common ask.

While the caregiver mobile app is great, reviews frequently highlight the limited administrative functionality, requiring a web browser for tasks like scheduling. What stood out in customer feedback is how reporting customization options are notably limited, especially for specific filtering or cost reduction insights.

These issues might be minor for some but could impact scalability for larger or specialized teams.

The overall ShiftCare reviews indicate strong user satisfaction with clear areas for improvement, reflecting real-world user experiences.

Best ShiftCare Alternatives

Looking for other care management software options?

The best ShiftCare alternatives include several strong options, each better suited for different business situations and priorities, depending on your agency’s unique needs.

1. AxisCare Home Care Software

Need robust client and referral tracking?

AxisCare excels when your primary need is comprehensive client and referral source tracking for revenue generation, or if in-app payment processing is critical. From my competitive analysis, AxisCare prioritizes client and revenue growth features, offering a deeper focus here than ShiftCare’s general management tools.

Choose AxisCare if revenue optimization through client tracking is a top priority for your business.

2. CareSmartz360

Are EVV integrations and caregiver training crucial?

CareSmartz360 might be preferred if electronic visit verification (EVV) integrations for your state and comprehensive caregiver training modules are essential for your operations. What I found comparing options is that CareSmartz360 provides specialized EVV and training solutions, making it a strong alternative for compliance-focused agencies.

Consider this alternative when EVV compliance and staff development are core operational necessities.

3. WellSky Personal Care

Requiring a broader suite of integrated features?

WellSky Personal Care makes sense if you require a more expansive suite of features beyond core home care, such as integrated caregiver recruitment or specific payment processing capabilities. From my analysis, WellSky extends beyond basic home care management, offering a wider ecosystem of tools for agency growth.

Choose WellSky if your agency needs an all-encompassing platform with features like recruitment and diverse payment options.

4. AlayaCare

Handling complex operations and advanced needs?

AlayaCare might be a better fit for larger organizations needing advanced features, complex integrations, or telehealth functionalities for their care delivery. Alternative-wise, your situation calls for AlayaCare’s advanced features and business intelligence, offering more depth for complex operational demands.

Consider AlayaCare when your organization’s size and complexity demand high-level analytics and telehealth integration.

The best ShiftCare alternatives depend on your specific business requirements and operational focus rather than features alone.

ShiftCare Setup

Wondering about ShiftCare’s setup process?

ShiftCare review shows its implementation is generally straightforward due to its user-friendly design and self-onboarding options. Here’s what you’re looking at for deployment.

1. Setup Complexity & Timeline

Starting with ShiftCare is incredibly quick.

ShiftCare is designed for easy setup, often allowing users to get started within minutes using self-onboarding. What I found about deployment is that its intuitive design simplifies initial setup, contrasting sharply with more complex systems requiring extensive sales demos or lengthy configurations.

You’ll quickly establish your core operations without needing a dedicated project manager for initial deployment.

2. Technical Requirements & Integration

Minimal technical hurdles to overcome.

ShiftCare is a cloud-based SaaS accessible via web browsers and mobile apps, meaning minimal technical requirements on your end. From my implementation analysis, this reduces infrastructure investment significantly, as you won’t need new servers or specialized hardware to get started.

You’ll primarily need internet access and modern devices, freeing your IT team to focus on other priorities.

3. Training & Change Management

User adoption is remarkably smooth.

The intuitive interface of ShiftCare means less training is typically required for your staff, especially with their extensive guides and webinars. What I found about deployment is that its user-friendliness promotes quick user adoption, helping your team become productive almost immediately without extensive retraining.

You should leverage ShiftCare’s comprehensive learning resources to ensure your team maximizes the platform’s benefits.

4. Support & Success Factors

Expect strong vendor support during your rollout.

ShiftCare boasts a high customer support rating and quick response times via live chat and email, ensuring you get help when needed. From my implementation analysis, responsive support is critical for successful implementation, especially if questions arise during initial setup or daily use.

You’ll benefit from accessible assistance, ensuring any issues are resolved quickly to keep your operations running smoothly.

The overall ShiftCare setup emphasizes ease of use and rapid deployment, making it a great choice for businesses prioritizing a quick and efficient transition.

Bottom Line

A strong choice for care providers.

My ShiftCare review offers a comprehensive assessment, concluding that it’s an excellent solution for specific care organizations seeking streamlined operations and enhanced client care.

1. Who This Works Best For

Home care and NDIS providers.

ShiftCare is ideal for home care, aged care, and NDIS providers prioritizing intuitive interfaces, efficient scheduling, and comprehensive client management. From my user analysis, businesses needing to streamline SCHADS Award compliance and NDIS billing will find it highly beneficial for their operations.

You’ll succeed with ShiftCare if you need to simplify administrative tasks and improve communication within your care teams.

2. Overall Strengths

Unmatched ease of use and client-centric features.

The software shines with its intuitive interface, comprehensive scheduling, efficient invoicing with NDIS integration, and exceptional customer support. From my comprehensive analysis, the dedicated mobile app significantly boosts caregiver efficiency and seamless coordination in daily tasks on the go.

These strengths translate directly into significant time savings and higher quality, personalized care delivery for your clients.

3. Key Limitations

Mobile administrative features are quite limited.

While powerful, the mobile app primarily serves caregivers, meaning administrative tasks like scheduling and invoicing require a web browser. Based on this review, advanced reporting customization options are somewhat restricted, which can hinder specific analytical needs for your business.

I find these limitations are manageable for most users, representing minor trade-offs rather than deal-breakers for core care management.

4. Final Recommendation

ShiftCare earns a strong recommendation.

You should choose ShiftCare if your organization seeks an all-in-one platform to simplify care operations, enhance client engagement, and ensure regulatory compliance. From my analysis, it offers excellent value for its transparent pricing and robust feature set for a wide range of care providers.

My confidence level is high for organizations needing to improve efficiency and coordination in their day-to-day care services.

This ShiftCare review confirms it’s a valuable investment for the right care business, offering a balanced blend of features and support for your operational needs.