Textellent helps businesses use texting to engage customers and boost results.
In this Textellent review, I am going to share what makes it a solid choice for your texting needs.
It serves industries ranging from small businesses to large franchises.
The platform covers lead generation, sales acceleration, appointment scheduling, payment collections, and internal communications in one place. This means you can handle several tasks without switching tools.
Textellent focuses on making texting simple and effective to increase your revenue and improve customer engagement.
The company is based in the United States.
While it doesn’t list detailed stats like funding or employee numbers, many positive cases show it works well for food services, tax practices, spas, fitness centers, and schools.
They recently replaced Zipwhip as the go-to texting solution for several franchise systems. This happened because they added better marketing tools and smoother integrations.
You’ll also find features like appointment scheduling and payment reminders built right in, helping you run operations more efficiently.
Overall, Textellent is about giving you practical tools to strengthen customer connections and simplify your workflow.
| Textellent – Quick Overview | |
|---|---|
| What It Does | Provides business texting and SMS marketing tools to boost customer engagement, sales, and streamline communications with easy-to-use messaging features. |
| Best For | • Small to mid-sized businesses • Multi-location franchises • Tax practices and accountants • Spas, salons, fitness centers, and retailers • Service-driven businesses wanting to modernize outreach |
| Key Products | Business Texting Platform • Text Message Marketing • Appointment Scheduling • Payments & Billing Reminders • Employee Communications |
| Pricing | Starts around $39/month for Essentials Mid-tier plans $79-$129/month Custom pricing for enterprise Includes free trial and live demos Overages billed per text at standard rates |
| Standout Features | • Automated, personalized text campaigns • Two-way conversational SMS • Integrated appointment scheduling • Bulk messaging with segmentation • Payment & billing reminders |
| Integrations | Tax software (deep integration), CRM platforms, POS systems, Zapier, plus open API access |
| Get Started | Start Free Trial → |
Textellent Solutions
Textellent offers a solid suite of SMS and business texting tools.
Their focus is on both outbound marketing and customer service workflows.
1. Business Texting Platform
This is the heart of what Textellent does.
It’s a cloud-based system that lets you send and receive SMS and MMS messages. You can schedule appointments, run promotions, handle customer service questions, and automate follow-ups.
Whether you’re working alone or managing multiple locations, the platform scales to fit your needs.
2. Text Message Marketing
If you want to increase sales or promote events, this one’s for you.
You can create personalized campaigns, send “text blasts” for product launches or flash sales, and segment your customer list to target specific groups.
This helps you reach the right people with the right message every time.
3. Appointment Scheduling
Booking consultations gets easier with their integrated, one-click scheduling.
It manages reminders and helps reduce no-shows. Customers find it convenient, and your staff will appreciate the time saved.
4. Payments & Billing Reminders
Getting paid on time becomes less of a headache.
You can send friendly payment reminders and simplify billing workflows. This makes it easier for your customers to pay and helps speed up your cash flow.
5. Employee Communications
Textellent isn’t just for customers.
It supports internal messaging, interview scheduling, and team outreach. This is especially helpful if you’re involved in recruitment, HR, or managing franchise operations.
Integrations
Textellent works well with popular CRM, POS, and tax preparation software.
It’s especially favored by tax professionals because of its smooth integration with tax software.
You’ll find it fits well if you’re in accounting or financial services. Plus, it supports Zapier, so you can connect to hundreds of other business applications without hassle including your customer.
Textellent Features
1. Automated Text Campaigns
Set up personalized, scheduled campaigns for promotions, follow-ups, or appointment reminders.
Automation saves hours and helps you reach the right contacts at the best times.
2. Two-Way Conversational SMS
Textellent lets you have real conversations, unlike basic text blast tools.
Your customers can reply directly, so you can manage inquiries, resolve issues, or collect feedback instantly.
3. Integrated Appointment Scheduling
One of the top features is the scheduler.
It lets customers book appointments via text, reducing manual follow-up and avoiding many scheduling conflicts.
4. Bulk Messaging (5Text Blasts5)
Send announcements, sales alerts, or event invites to thousands at once.
Advanced segmentation helps you target different groups with tailored offers.
5. Payment & Billing Notifications
You can send automated reminders for due or overdue payments.
Switching from email to SMS usually means faster responses and better cash flow.
6. Automation & Drip Campaigns
Build multi-step sequences that nurture leads or onboard new customers.
This automates much of your outreach and engagement process, saving time and effort.
7. Review Request & Feedback Collection
Prompt customers to leave online reviews with simple, personalized requests.
Textellents workflows help you gather more feedback and use it to improve your reputation.
8. Integration & API Access
You can connect Textellent to your CRM, scheduling tool, or custom apps.
Direct integrations and an open API make syncing your data easy and smooth.
9. Mobile-Friendly Web Portal
Although there isnt a dedicated app, the cloud-based portal works well on both desktop and mobile browsers.
This means you get on-the-go access without any app installs.
10. Security & Compliance
Textellent follows best practices for SMS compliance, including opt-in and opt-out management.
It also keeps your data secure, protecting you and your customers.
What Stands Out
- One-click appointment scheduling and deep tax software integration make Textellent a top pick for tax pros.
- Bulk messaging and automation tools are powerful, giving small businesses features usually found in enterprise platforms.
- Users report saving 15-20 hours per week that used to go into manual follow-up.
These Textellent features make business texting efficient, scalable, and compliant.
Textellent Pricing Plans
Textellent pricing works for both small businesses and larger teams. While specific prices are not always clear on their website, the general breakdown is pretty straightforward.
You get a free trial to kick things off. This gives you access to all the main features like automated campaigns, appointment scheduling, and bulk texting.
As your needs grow, you can choose plans that fit your message volume and automation preferences.
| Plan | Price & Features |
|---|---|
| Free Trial | Free access for a limited period • Full platform functionality • Automated campaigns • Appointment scheduling • Bulk texting |
| Essentials Plan | Starts around $39 per month • Basic message volume • Appointment reminders • Core conversational SMS platform |
| Professional Plan | $79 to $129 per month • Increased message caps • Advanced automation • Enhanced campaign tools • Expanded integrations • Workflow triggers |
| Enterprise / Custom Pricing | Custom pricing – contact sales • Pricing based on volume and users • Custom integrations • Additional compliance and support |
You should keep in mind that if you go over your message limits, there’s an extra per-text charge. Some advanced features or custom setups might also require one-time fees.
Textellent pricing tends to be more budget-friendly than many alternatives, especially for smaller businesses. If you want a tailored quote or to see how it fits your needs, click here to learn more about Textellent pricing →
Textellent Alternatives
Textellent really shines when you look at how it stacks up against its top competitors.
It’s a full-stack business texting solution that supports SMS campaigns, appointment scheduling, and integrates well with other software.
Plus, it’s affordable and offers deep integration with tax software.
When you compare it with others, you’ll see some clear differences.
| Competitor | Their Strengths | Textellent Advantage |
|---|---|---|
| Zipwhip | Text-enable existing numbers | Offers true appointment scheduling and tax software integration at a more affordable price |
| EZ Texting | Simple and fast setup for SMS marketing | Provides deeper automation, integration, and appointment scheduling beyond basic campaigns |
| Podium | Online reviews and payment collection | More affordable with specialized tax software integrations and full appointment scheduling |
| Twilio | Fully customizable APIs for technical users | Turnkey solution for non-technical users with built-in integrations and scheduling features |
| SimpleTexting | User-friendly and good for small teams | Includes tax software integration and true appointment scheduling which SimpleTexting lacks |
Textellent stands apart with its deep tax software integration and real appointment scheduling features.
It also usually comes in at a better price point than platforms like Podium, which focus more on reviews and payments.
So if you’re looking for a balanced solution with messaging, scheduling, and integration, Textellent definitely deserves a closer look.
Who Should Use Textellent
Textellent fits well with small to mid-sized businesses.
It’s great for multi-location franchises and service providers who want to modernize customer engagement without dealing with complex infrastructure.
Here’s where it really shines:
1. Tax practices and accountants
If you need IRS-compliant, rapid client stewardship, Textellent handles that smoothly.
2. Spas, salons, fitness centers, and retailers
It can help you reduce appointment no-shows and promote your special offers effectively.
3. Franchises managing multi-location communications
Textellent makes it easier to keep your locations connected without extra hassle.
4. Any service-driven business
If you want to streamline client outreach, reminders, and billing, this tool fits right in.
If you need advanced analytics, POS integration, or deep automation through custom API development, you might want to check out platforms like Twilio or Podium instead.
For organizations with only basic SMS needs, EZ Texting or SimpleTexting could be enough.
Bottom Line
Textellent delivers easy-to-use business texting solutions.
It stands out with appointment scheduling, tax software integration, and automation.
Its price fits most businesses well.
The platform saves you time, offers strong customer support, and scales as your business grows. These features make it a smart pick if you want to boost sales and streamline client communication.
One downside is it doesn’t have standalone mobile apps yet, so you’ll use web interfaces.
It also offers less detailed customization compared to developer-focused tools.
I hope this Textellent review has helped you see why it suits service-based businesses like tax, wellness, and franchising. It’s highly recommended if you want simplicity, integration, and solid ROI.
