1E Review: Overview, Features, Pricing & Alternatives in 2025

Struggling with slow, reactive endpoint management?

If you’re evaluating a new way to handle device issues, you’re probably fed up with not knowing about problems until users complain, and wasting hours on manual fixes.

My research insight: lost productivity from slow, ticket-based IT response is still the biggest frustration for most IT teams I’ve talked to. After analyzing 1E’s platform, what stands out is their real-time automation—proactively spotting and fixing endpoint problems before they impact your employees, not after. Their integrated platform combines device analytics, automation, and service desk augmentation in a way that’s different from traditional IT tools.

In this 1E review, I’ll show you how the unified platform actually improves everyday IT work for large organizations. You’ll get a look at its real-world strengths, features, pricing, and where it stands against alternatives so you can make a confident decision.

Here’s what you need to know before choosing.

Let’s get started.

1E Overview

1E has been around since 1997, operating out of London. What impressed me is their consistent mission: helping your IT teams proactively improve the digital employee experience.

From my evaluation, they are built specifically for large enterprises with complex global IT. I find their entire platform is aimed at IT operations and service desk teams who must manage tens of thousands of diverse endpoints.

A key investment from The Carlyle Group has fueled significant platform growth. It’s a credibility factor I wanted to highlight for you in this 1E review.

Unlike competitors that excel at just analytics, 1E’s clear advantage is its powerful real-time remediation engine. My analysis shows this platform shifts your IT focus from slowly diagnosing widespread issues to fixing them instantly, at enterprise scale.

If you’re also looking into managing enterprise risks, my article on best enterprise legal management software can provide further insights.

I found they work with massive, highly regulated organizations. This proves their platform is trusted to handle the highest levels of security, scale, and enterprise complexity.

What truly stood out is their strategic focus on automation that delivers a tangible business return. They help your IT team become proactive, drastically reducing support costs while measurably boosting workforce productivity and overall employee satisfaction.

Now let’s examine their capabilities.

1E Features

Managing enterprise IT can feel like a constant firefighting exercise.

The 1E Platform features a robust, integrated suite that significantly improves digital employee experience. These are the five core 1E solutions that empower IT teams to proactively manage and automate endpoint operations.

1. Experience Analytics

Don’t know about poor device performance until too late?

Reactive IT approaches mean you often learn about performance issues only after employees report them, leading to lost productivity. This makes it hard to get ahead of problems.

1E deploys a lightweight agent to gather critical device health and usage data, combining it with user sentiment for an “Experience Score.” From my testing, this is where 1E shines, allowing you to see trends like a slow patch before it causes widespread frustration.

This means you can pinpoint issues proactively, addressing root causes before they ever become major incidents across your workforce.

2. Endpoint Automation

Manually fixing issues across thousands of devices is impossible?

Scaling fixes with traditional tools is often slow, taking days for updates to propagate. This reactive, manual work burns through your team’s time.

Powered by Tachyon, this 1E solution acts as a real-time instruction engine that queries and executes actions on every endpoint simultaneously. What impressed me most is how you can fix 100,000 machines in under a minute, whether it’s a bad registry key or compliance check.

This allows your IT team to achieve unparalleled speed in remediation, ensuring critical issues are resolved almost instantly at scale.

3. Service Desk Augmentation

Are service desk agents wasting time on basic diagnostics?

Agents often spend valuable time gathering diagnostic info and performing repetitive tasks, increasing ticket resolution times and escalations. Your level 1 support gets overwhelmed.

1E integrates directly into ITSM platforms like ServiceNow, automatically running diagnostics and providing results before an agent sees a ticket. Here’s what I found: it empowers Level 1 support with one-click fixes for common issues, drastically reducing escalations.

This means your service desk can resolve more issues faster, freeing up senior IT staff for more complex, strategic problems.

4. Software Asset Management (SAM)

Are you wasting millions on unused software licenses?

It’s hard to track actual software usage, leading to significant overspending on licenses for applications that are rarely or never used. This eats into your budget.

This 1E solution monitors application usage in real-time, identifying unused software and automatically reclaiming licenses. From my evaluation, the automated license reclamation workflows truly deliver tangible ROI, ensuring you only pay for what’s actively used.

This means you can reclaim millions in wasted software spend, efficiently managing your entire software inventory with ease.

5. Proactive Patching & Compliance

Struggling with slow, disruptive, and unreliable patch deployments?

Traditional patching tools often result in low success rates and interrupt employees during work hours, making compliance a constant uphill battle. Your network gets bogged down.

1E leverages its real-time automation to accelerate patch deployment, using peer-to-peer delivery to reduce network load. What I love about this approach is its ability to guarantee patch success by fixing underlying issues first.

This ensures faster, more reliable patching across your entire environment, maintaining high compliance levels without disrupting employee productivity.

What I love about these 1E solutions is how they work together as an integrated platform rather than separate tools.

1E Pricing

What will 1E really cost you?

1E pricing operates on a custom quote model, standard for enterprise-focused software, meaning you’ll need direct contact to understand the detailed cost structure. This approach ensures your investment aligns precisely with your organization’s specific needs.

1. Pricing Model & Cost Factors

Understanding 1E’s custom pricing.

1E pricing operates on a per-endpoint, per-year subscription model. What I found regarding their approach is that your final cost is entirely tailored, depending heavily on your total endpoint count and selected capabilities. This includes modules for automation or SAM, alongside professional services for complex integration requirements.

Budget-wise, this means you get a solution precisely matched to your enterprise’s scale, avoiding generic packages that include unnecessary features.

2. Value Assessment & ROI

Is 1E pricing a worthwhile investment?

1E is a premium solution, justified by significant ROI through large-scale automation and cost savings like software reclamation. From my cost analysis, the investment helps you solve problems at scale, delivering value far beyond basic device management. Their pricing aligns with this high-value proposition.

This means your organization gains substantial efficiency, often offsetting the initial investment by reducing wasted licenses and manual IT workload.

3. Budget Planning & Implementation

Planning your 1E software budget.

Beyond the core subscription, your total cost of ownership for 1E also includes professional services for integration, especially with ITSM platforms. What I found about their pricing is that implementation considerations are crucial for budget planning, with multi-year agreements potentially offering discounts.

So for your business, request a detailed demo and tailored quote early to understand all cost components before committing.

My Take: 1E’s pricing strategy is enterprise-focused, prioritizing custom solutions and ROI. It’s best suited for large organizations aiming for profound operational efficiency and significant IT cost reduction.

The overall 1E pricing reflects a premium, tailored investment for large enterprises seeking substantial IT automation and digital employee experience improvements. You’ll gain transformative efficiency for IT operations.

1E Reviews

What do real 1E users truly experience?

To truly understand 1E, I’ve analyzed numerous 1E reviews from platforms like Gartner Peer Insights and G2. This section provides an honest look at what actual customers think, covering both praise and pain points.

1. Overall User Satisfaction

Users generally find deep value.

From my review analysis, 1E consistently garners high satisfaction among its enterprise target audience. What I found in user feedback is that customers truly embrace its advanced automation capabilities, leading to impressive ratings for its real-time remediation and software asset management.

This high satisfaction stems from the platform’s ability to deliver tangible results, especially for large organizations willing to invest in its full potential.

2. Common Praise Points

Real-time speed gets top marks.

Users consistently cite 1E’s Tachyon engine as its most powerful and unique feature. Review-wise, the ability to query and fix endpoints in seconds is frequently highlighted. Customers also praise the significant, quantifiable ROI from software license reclamation.

This means you can expect a proactive IT environment, moving from reactive fixes to solving problems before they impact your end-users.

3. Frequent Complaints

Complexity and cost are hurdles.

What stands out in customer feedback is the steep learning curve required to unlock 1E’s full potential. Users note that writing complex custom automation rules requires dedicated expertise. The significant initial investment also places it out of reach for smaller organizations.

Implementation complexity is another concern, often requiring professional services. These issues suggest it’s a significant investment, not a plug-and-play solution.

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Overall, the 1E reviews reveal a powerful enterprise solution that delivers significant value for those who invest in its capabilities. My analysis shows genuine satisfaction for deep IT automation outcomes.

Best 1E Alternatives

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Choosing the right IT solution for your business?

Navigating the digital employee experience market can be tricky. The best 1E alternatives include several strong contenders, each excelling in different areas and catering to specific business needs or IT strategies.

1. Nexthink

Need deep employee experience analytics?

Nexthink shines when your primary goal is understanding the “why” behind employee experience issues, offering deep diagnostics and sentiment analysis. What I found comparing options is that Nexthink provides superior analytical depth, serving as a powerful alternative for root cause identification rather than just fixing.

Choose Nexthink if deep analytics and understanding root causes are more critical than immediate, large-scale automated fixes.

2. Tanium

Is security your top IT priority?

Tanium is a formidable alternative, focusing heavily on real-time endpoint visibility and security operations, excelling in threat hunting and compliance. From my competitive analysis, Tanium offers unparalleled security convergence, making it ideal for robust SecOps and IT ops integration.

Choose Tanium when converging IT/security teams on a real-time platform are your main priority.

3. Lakeside Software (SysTrack)

Operating heavy VDI environments?

Lakeside Software’s SysTrack offers deep data collection, especially strong in virtual desktop environments like Citrix or VMware Horizon. This alternative excels at gathering massive historical data for trend analysis. What I found comparing options is that Lakeside excels in VDI performance monitoring, though it focuses less on real-time remediation.

Consider Lakeside if your environment is heavily VDI-reliant and your main goal is historical performance monitoring and root-cause analysis.

4. Microsoft Endpoint Manager

Need a budget-friendly Microsoft option?

Microsoft Endpoint Manager, including Intune and Endpoint Analytics, is a more basic alternative, often bundled with existing Microsoft licenses. It’s far less powerful than 1E for real-time remediation, but it delivers essential endpoint management for simpler needs.

Choose Microsoft if your budget is limited, needs are basic, and you are deeply invested in the Microsoft ecosystem.

The best 1E alternatives offer diverse strengths depending on your priorities. Consider your specific business scenarios and budget to find the perfect fit for your organization.

Setup & Implementation

Considering 1E’s deployment complexity?

Implementing 1E is a substantial undertaking, not a simple plug-and-play solution. This 1E review dives into what your business can realistically expect regarding time, resources, and challenges during deployment.

1. Setup Complexity & Timeline

Is your team ready for this rollout?

1E implementation involves serious planning, server setup, and careful endpoint agent rollout using tools like SCCM or MEM. What I found about deployment is that its complexity scales with your enterprise size, demanding a structured project rather than a casual installation. Initial deployment can take 3-6 months.

You’ll need dedicated project management and clear internal stakeholder buy-in to navigate this significant IT undertaking effectively.

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2. Technical Requirements & Integration

Anticipate significant IT infrastructure involvement.

Your technical team will manage server infrastructure, endpoint agent deployment, and critical integrations with ITSM tools like ServiceNow. Implementation-wise, integrations often pose the biggest technical hurdles, requiring specific configuration expertise to ensure seamless data flow and functionality. This isn’t light work.

Prepare for dedicated IT resources for network, hardware, and deep configuration to handle these technical prerequisites successfully.

3. Training & Change Management

Expect a notable learning curve for users.

This isn’t a tool for IT generalists. To unlock 1E’s full potential, your team needs dedicated training, especially for writing custom Tachyon automation instructions. From my implementation analysis, a steep learning curve requires specialized users to truly maximize its advanced capabilities. Don’t underestimate this.

Invest in comprehensive training programs to cultivate in-house “power users” who will drive adoption and maximize ROI.

4. Support & Success Factors

Vendor support is crucial during deployment.

Given the platform’s complexity, strong vendor support is absolutely crucial. User reviews consistently highlight 1E’s knowledgeable and responsive technical support. What I found about deployment is that a dedicated customer success manager significantly aids progress, ensuring you stay on track and get answers when needed during this process.

Forge a strong relationship with 1E’s support team and leverage their expertise for successful, sustained platform utilization.

Overall, successful 1E implementation requires a significant, well-resourced commitment, but the proactive IT and automation benefits are substantial. Focus on dedicated planning and ongoing expertise to unlock its full power.

Who’s 1E For

1E: Is it your perfect IT solution?

This 1E review dives into who truly benefits from this powerful IT automation platform. I’ll help you quickly determine if its capabilities align with your business size, team profile, and core use case requirements.

1. Ideal User Profile

Large enterprise IT operations.

1E is designed for large enterprises managing 5,000 to 200,000+ endpoints, targeting IT Operations, Service Desk Directors, and SAM roles. From my user analysis, organizations with high endpoint counts gain maximum ROI from its scalable automation. This platform shines when manual effort becomes unsustainable.

You’ll succeed if you’re proactively addressing employee experience and struggling with widespread device issues at scale.

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2. Business Size & Scale

Scaling IT for massive organizations.

1E excels in very large organizations where the cost of downtime and manual IT effort is significant. What I found about target users is that it’s built for substantial enterprise environments, not SMBs. Its value scales directly with the number of managed devices, proving costly for smaller footprints.

Assess if your endpoint count justifies a considerable investment, as the platform’s ROI amplifies with scale and complexity.

3. Use Case Scenarios

Automating complex IT challenges.

1E primarily tackles issues like excessive software licensing costs, overwhelming service desk tickets, and slow device patching across thousands of endpoints. User-wise, it excels at real-time endpoint remediation and policy enforcement, turning reactive IT into proactive management. This platform is your answer.

If automating these pain points to reduce costs and improve digital experience is paramount, you’ll see strong alignment.

4. Who Should Look Elsewhere

Not for smaller, simpler IT needs.

If you’re an SMB or have a smaller endpoint count, 1E’s high cost and complex implementation are likely overkill. From my user analysis, casual users will find the learning curve steep, especially for custom automation. It’s not a plug-and-play solution.

Consider simpler, less expensive IT management tools if your organization prioritizes ease of use and has limited dedicated IT resources.

Ultimately, this 1E review reveals its power for large enterprises facing immense IT operational challenges. Your fit depends on scaling automation and proactive IT management across thousands of endpoints. Assess your needs carefully.

Bottom Line

1E offers powerful enterprise IT automation.

From my comprehensive 1E review, I’ve analyzed its robust capabilities and challenges to offer a clear recommendation for enterprise IT teams seeking proactive endpoint management and significant ROI.

1. Overall Strengths

Real-time insights transform IT operations.

1E’s Tachyon engine enables unparalleled real-time querying and remediation across vast endpoint fleets. Based on this review, the tangible ROI from software reclamation is immense, demonstrably saving millions for large enterprises. This shifts IT from reactive “break-fix” to proactive issue resolution.

These capabilities directly enhance your digital employee experience and deliver significant, quantifiable cost savings, driving improved productivity and business outcomes for your organization.

2. Key Limitations

Complexity requires significant commitment.

The platform’s power comes with a steep learning curve, particularly for writing custom automation rules (Tachyon instructions). My analysis shows initial investment and implementation are substantial, often requiring dedicated professional services from 1E or a certified partner.

While challenging, these limitations are manageable trade-offs for large organizations seeking deep, granular control and long-term, strategic value from their IT operations.

3. Final Recommendation

Highly recommended for specific enterprises.

I recommend 1E for large enterprises and complex global organizations prioritizing proactive IT management and significant, quantifiable ROI. Based on this review, it truly excels in real-time endpoint remediation, ideal for managing vast endpoint fleets. Your team must commit to thorough training.

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Your decision should factor in the necessary investment and learning curve to confidently maximize its long-term benefits, realizing substantial ROI over time.

This 1E review reveals strong value for complex enterprise environments willing to invest in proactive IT capabilities for significant long-term ROI and optimized operations.