Concierge Plus Review: Property Management Built for Modern Resident Needs

Tired of endless resident complaints and manual admin?

If you’re researching property management software, it probably means you’re dealing with communication gaps, tedious processes, or frustrated residents in your building.

The real headache? So many platforms leave you drowning in daily paperwork, wasting time chasing requests and struggling to keep everyone on the same page.

That’s where Concierge Plus stands out: it aims to centralize resident communication, automate routine admin, and give you real control from your phone or laptop—without sacrificing personalization or having to cobble together half-baked tools.

In this review, I’ll break down how Concierge Plus actually fixes your property headaches and helps you streamline your workload with modern, resident-focused features.

You’ll discover, in this Concierge Plus review, how its communication, amenity booking, visitor tracking, integration options, and service request tools stack up against the rest—plus real-world pros, cons, and pricing insights.

You’ll walk away knowing the features you need to run your property with far less stress and way more confidence.

Let’s get started.

Concierge Plus Overview

Operating since 1999 and headquartered in Miami, Concierge Plus has a refreshingly straightforward goal. I find their core mission is simply to make daily life easier for property managers and residents.

They are purpose-built for condominiums, HOAs, and multifamily properties. What really stands out is their deep focus on resident experience, a philosophy you can actually feel in the platform, not just read in a marketing brochure. This isn’t a one-size-fits-all solution.

Instead of chasing big acquisitions, their strategy involves consistent platform enhancements based directly on user feedback. Through this Concierge Plus review, I’ll show how this responsive approach keeps the software genuinely useful.

Unlike broader systems like AppFolio that serve many property types, Concierge Plus maintains a laser focus on community associations. I find this specialization results in a platform that feels far less cluttered and more intuitive for your staff.

They work with property management companies and self-managed communities all across North America, supporting everything from single high-rise buildings in busy cities to large, master-planned residential HOAs.

Their strategic priority is doubling down on their Resident Experience Management platform. This smartly aligns with the market’s demand for tech that improves resident retention and community engagement, not just automates back-office tasks.

Now let’s dive into their features.

Concierge Plus Features

Frustrated with scattered property management tasks?

Concierge Plus features aim to streamline operations and enhance resident satisfaction. Here are the five main Concierge Plus features that solve critical community management challenges.

1. Communication Tools

Struggling to keep residents informed consistently?

Disjointed communication can lead to missed updates or community events. This causes frustration for both residents and management.

Concierge Plus provides robust communication tools for announcements and mass messaging via email, SMS, and automated calls. From my testing, the ability to send urgent updates instantly across multiple channels is a standout feature. This ensures everyone gets vital information quickly, regardless of their preferred method.

This means you can efficiently keep your entire community engaged and informed without the typical communication headaches.

2. Visitor Management

Is your front desk overwhelmed with visitor check-ins?

Manual visitor logs are slow, prone to errors, and lack real-time tracking. This can compromise security and create long queues.

The Visitor Management feature streamlines the process with pre-authorization and detailed digital logs. What I found impressive is how instant notifications alert residents when guests arrive, enhancing convenience and security. This system provides a permanent, secure record of all visitors.

So your property gains enhanced security and a much smoother check-in experience for everyone involved.

3. Amenity Booking System

Is booking shared community facilities a chaotic mess?

Manual booking systems lead to double-bookings, conflicts, and administrative burden. This frustrates residents and staff alike.

Concierge Plus simplifies amenity reservations with an online portal for residents to check availability and book resources easily. Here’s what I found: the real-time availability updates are incredibly intuitive, helping eliminate booking errors. This feature removes the need for manual scheduling and resolves common conflicts.

This means residents can conveniently access and reserve shared spaces, boosting satisfaction and reducing staff workload.

4. Service Requests & Incident Reporting

Are maintenance issues slipping through the cracks?

Untracked service requests and paper-based incident reports lead to delays and a lack of accountability. This negatively impacts resident trust.

The platform allows residents to submit and track service requests, enabling managers to monitor and communicate status updates. This is where Concierge Plus shines: security teams can create detailed digital incident reports with attachments, ensuring a permanent record.

The result is improved efficiency in resolving issues and greater accountability among staff, leading to a safer, more responsive community.

5. Resident Experience Management Platform

Is your community feeling disconnected and disengaged?

A lack of centralized resources can make it hard for residents to access information or interact with management effectively. This leads to a less cohesive community.

This overarching solution creates a centralized hub for residents to access information, make requests, and engage. What I love about this approach is how it facilitates meaningful connections between all stakeholders, enhancing community cohesion. It transforms how residents interact with their property.

This means you can foster a more connected and satisfied community by providing easy access to essential tools and information.

These Concierge Plus features work together to create a truly integrated resident experience platform, empowering both management and residents.

Concierge Plus Pricing

Worried about unexpected software costs?

Concierge Plus pricing operates on a custom quote model, meaning you’ll need to contact them directly for a precise figure tailored to your community’s unique needs.

1. Pricing Model & Cost Factors

Their pricing approach is personalized.

Concierge Plus uses a custom pricing model, meaning your costs are based on factors like the number of units in your community and the specific modules you select. What I found regarding pricing is that smaller condo associations might start from around $100 per month, making it accessible for various scales.

This means your budget aligns with your property’s size and the features your residents truly need.

2. Value Assessment & ROI

Is this pricing a good investment?

From my cost analysis, Concierge Plus delivers value by consolidating numerous property management functions into one platform, potentially reducing the need for multiple subscriptions. The focus on resident experience drives significant ROI through improved satisfaction and operational efficiency, like streamlined visitor management and amenity booking.

This helps you justify the investment by showing clear benefits against manual processes and fragmented systems.

3. Budget Planning & Implementation

Consider total cost of ownership.

While Concierge Plus provides custom quotes, they highlight no additional cost for migrating from other platforms, which is a significant budget-saver for you. Budget-wise, what stood out is their 30-day free trial lets you assess suitability without any financial commitment, helping you plan effectively.

This means you can thoroughly evaluate the system and understand the total cost before your finance team makes a commitment.

My Take: Concierge Plus pricing focuses on tailored solutions, making it a good fit for properties of varying sizes that need a comprehensive, modular system aligned with specific community requirements.

The overall Concierge Plus pricing offers customized value tailored to your property’s specific needs.

Concierge Plus Reviews

What do real customers actually think?

To help you understand real-world experiences, I’ve analyzed common themes and sentiments across Concierge Plus reviews, offering a balanced view of user feedback and satisfaction patterns.

1. Overall User Satisfaction

Users seem generally satisfied.

From my review analysis, Concierge Plus reviews consistently indicate a positive user experience, often highlighting ease of use and strong customer support. What I found in user feedback is that customers value its ability to simplify property management tasks, which often translates into higher efficiency for them.

This suggests you can expect a generally positive and supportive experience.

2. Common Praise Points

Its automation and support shine.

Users consistently praise the software’s intuitive interface, convenience of online access, and ability to automate administrative tasks. Review-wise, I noticed many customers mention how the customer support team is responsive and helpful, aiding swift onboarding and ongoing use.

This means you can expect streamlined operations and reliable assistance from their team.

3. Frequent Complaints

Mobile app issues stand out.

What stands out in customer feedback is frequent complaints about the mobile app feeling “dated, clunky and lacking polish,” with users reporting it “drops out often.” From my analysis, some users also mentioned occasional connection issues and a less visually engaging aesthetic.

These issues are generally minor and don’t affect core web functionality, but you should be aware of mobile limitations.

Overall, Concierge Plus reviews reveal strong satisfaction with web features and support, though mobile app improvements are frequently requested.

Best Concierge Plus Alternatives

Which property management software is right for you?

The best Concierge Plus alternatives include several strong options, each better suited for different business situations, budgets, and property types.

1. AppFolio Property Manager

Managing diverse property portfolios?

AppFolio excels for larger property management companies handling a wide range of property types beyond just HOAs, including commercial and student housing. From my competitive analysis, AppFolio offers broader multi-property scalability than Concierge Plus, which focuses more narrowly on community associations.

Choose AppFolio when you need a comprehensive, all-in-one solution for varied property types.

2. Innago

Are you a small landlord on a tight budget?

Innago provides a free, user-friendly solution for small landlords or those managing just a few properties, focusing on essential features like online rent collection. What I found comparing options is that Innago is a highly cost-effective alternative if your needs are basic, unlike Concierge Plus’s more extensive community focus.

Consider this alternative when affordability and simplicity are your top priorities for a small portfolio.

3. PayHOA

A self-managed HOA seeking affordability?

PayHOA specializes in automating operations for self-managed condos and multi-family communities with flexible, budget-friendly plans starting at $49/month. Alternative-wise, PayHOA offers a cost-effective solution specifically for smaller, self-managed HOAs, while Concierge Plus targets a broader range of communities.

Choose PayHOA if budget is your primary concern for a self-managed or smaller community.

4. Buildium

Managing both residential and commercial rentals?

Buildium is a powerful rental property management software for both residential and commercial properties, offering comprehensive features for tenant screening and lease tracking. Alternative-wise, Buildium provides a broader scope for varied rentals beyond Concierge Plus’s community association focus, offering a more generalized solution.

Consider Buildium when your property portfolio includes both residential and commercial units.

The best Concierge Plus alternatives depend on your specific property types and budget considerations, not just feature counts.

Concierge Plus Setup

Is Concierge Plus implementation a headache?

Based on my Concierge Plus review, deployment is generally straightforward due to its intuitive design and the vendor’s supportive approach. You can set realistic expectations for a smoother setup.

1. Setup Complexity & Timeline

Expect a surprisingly simple deployment process.

Concierge Plus setup involves creating accounts, inputting basic user and unit information, and securing property manager approval. From my implementation analysis, the process is designed for quick user onboarding, with customization available for specific community needs rather than lengthy configuration.

You’ll need to plan for data entry and approval workflows, but not extensive project management or complex phasing.

2. Technical Requirements & Integration

Minimal technical hurdles await your team.

Your technical requirements are limited to web access on any device, as Concierge Plus is a cloud-based solution. What I found about deployment is that it leverages leading global hosting providers like Amazon Web Services, removing the need for local server installations or intricate IT infrastructure.

Prepare for basic internet connectivity, but avoid significant hardware upgrades or complex system integrations typically seen with on-premise solutions.

3. Training & Change Management

User adoption is often quite natural.

The intuitive design minimizes the learning curve, with the company emphasizing responsive customer support for swift onboarding. From my analysis, the user-friendly interface reduces the need for extensive training, making it easier for residents and staff to adapt quickly to new processes.

Focus on communicating the benefits to residents and leveraging the available support for any initial user questions, ensuring a smooth transition.

4. Support & Success Factors

Vendor support significantly aids implementation.

Concierge Plus offers migration assistance and highly-rated customer support, including one-on-one demos with product experts. What I found about deployment is that proactive vendor assistance streamlines setup, ensuring your team has the resources needed for a successful launch and ongoing use.

Plan to leverage their support channels and engage in initial demos to maximize your implementation efficiency and overall success.

Overall, Concierge Plus setup is designed for ease and quick adoption, making it a manageable implementation for most properties.

Bottom Line

Your Concierge Plus review: Does it fit your property?

This Concierge Plus review analyzes who best benefits from this software, its core strengths, areas for improvement, and ultimately, whether it’s the right choice for your property management needs.

1. Who This Works Best For

Mid-to-high rise condominiums and large HOAs.

Concierge Plus is ideal for property managers, condo boards, and residents in mid-rise and high-rise condominiums, HOAs, and multifamily communities. What I found about target users is that automating manual processes and enhancing resident engagement makes this software shine.

You’ll succeed if your goal is streamlining operations, improving communication, and elevating the resident experience.

2. Overall Strengths

Comprehensive features and strong integration capabilities.

The software excels in offering a robust suite for communication, visitor management, amenity booking, and service requests, all streamlining operations. From my comprehensive analysis, its strong integration capabilities provide excellent flexibility for diverse community needs and existing accounting software.

These strengths mean you can modernize your property management, leading to increased efficiency and higher resident satisfaction.

3. Key Limitations

Pricing transparency and mobile app performance.

A primary drawback is the lack of detailed publicly available pricing, requiring direct vendor contact, which can slow your decision process. Based on this review, the mobile app needs improvements in visual appeal and consistently reliable performance, as users report it can feel “dated” and “clunky.”

I’d say these limitations are important considerations, but they are manageable if the core features align with your operational needs.

4. Final Recommendation

Concierge Plus earns a solid recommendation.

You should choose this software if your priority is a dedicated, feature-rich platform to modernize operations and enhance resident experience in condos or HOAs. From my analysis, this solution offers significant value for its target market, despite its mobile app needing some polish.

My confidence level is high for property managers seeking comprehensive resident experience management tools.

This Concierge Plus review confirms its strong value for property management and resident experience, helping you make an informed software decision for your community.