Syncro Review: Overview, Features, Pricing & Alternatives in 2025

Tired of constant IT tool switching?

If you’re looking into Syncro, you’re probably frustrated with juggling different platforms just to handle IT tickets, monitoring, and client billing.

But the real pain hits when your team wastes hours each week chasing issues across disconnected tools—slowing down your response times and leaving clients less than impressed.

Syncro promises an integrated RMM and PSA solution giving you everything from network discovery to billing automation in one place. You’ll also get deep Microsoft 365 management and scripting to automate what used to be tedious manual work.

In this review, I’ll show you how Syncro can unify your IT workflows so you can finally focus on optimizing support instead of just managing tools.

In this Syncro review, I’ll break down key features, pricing, strengths, drawbacks, and alternatives—giving you clear answers as you evaluate your next step.

You’ll come away with the insights and features you need to make a confident IT software choice.

Let’s get started.

Syncro Overview

Syncro has been building software for Managed Service Providers since its 2011 founding. It was created by two MSP veterans to solve their own daily operational and billing headaches.

I find they specifically target growing MSPs and internal IT departments that feel underserved by larger, more fragmented vendors. This deliberate specialization is their core strength, keeping the platform intuitive and highly relevant for your team.

The recent addition of built-in network discovery shows a smart commitment to consolidating your entire tool stack. We will explore its full impact later through this Syncro review.

Unlike competitors that often require integrating separate RMM and PSA products, Syncro’s platform is natively unified. I feel its key value is the truly all-in-one workflow experience that simplifies both tech and billing.

They work with thousands of small to mid-sized IT service providers who need powerful automation without the overwhelming complexity or steep costs common with traditional enterprise-grade software systems.

From my analysis, Syncro’s strategy is completely focused on your operational efficiency. They’ve intentionally built a platform that connects technical remediation directly to business management and billing, which is a huge time-saver.

Now let’s dive into the features.

Syncro Features

Dealing with disjointed RMM and PSA tools?

Syncro features focus on bringing your IT management tools together into one platform. Here are the five main Syncro features that simplify MSP and IT operations.

1. Remote Monitoring and Management (RMM)

Are you constantly putting out IT fires manually?

Proactive issue resolution becomes a nightmare when you lack real-time visibility. This often leads to escalated problems and frustrated clients.

Syncro’s RMM monitors endpoints, networks, and computers remotely, letting you proactively identify and fix issues. What I found impressive is how you can deploy patches and run custom scripts automatically. This feature helps reduce manual intervention and keeps systems healthy.

This means you can resolve issues before they impact client operations, making your team more efficient.

2. Professional Services Automation (PSA)

Does billing and ticketing eat up your valuable time?

Manual tracking of expenses can lead to billing errors and lost revenue. This directly impacts your MSP’s profitability.

Syncro’s PSA streamlines business operations with integrated ticketing, CRM, and automated billing features. From my testing, the ability to dynamically count time logs and assets for invoicing saves hours monthly. This helps you track everything in one place.

So you can automate your administrative tasks, ensuring accurate invoices and freeing up your team for billable work.

3. Remote Access

Struggling to access client devices securely and quickly?

Delayed remote access can hinder troubleshooting and prolong client downtime. This often leads to frustrating waiting periods for both you and your clients.

Syncro provides robust remote access, powered by a Splashtop integration, allowing secure, one-click access to devices. What I love is how you can access file systems and open remote sessions without interrupting the end-user. This feature makes comprehensive troubleshooting a breeze.

This means your technicians can resolve issues rapidly, improving client satisfaction and reducing resolution times.

4. Automated Scripting and Remediation

Are common IT issues still requiring manual fixes?

Repetitive tasks drain technician time and reduce overall productivity. This prevents your team from focusing on more complex, high-value projects.

Syncro’s scripting capabilities support multiple languages, letting you automate entire processes and workflows. Here’s what I found, you can trigger scripts through ticket automations for automated remediation. This feature helps you resolve common issues like low disk space without manual intervention.

This means you can significantly increase your operational efficiency by automating routine fixes and reducing human error.

5. Microsoft 365 Management

Is managing multiple Microsoft 365 tenants a headache?

Lacking centralized oversight for Microsoft 365 environments can expose clients to security risks. This also complicates billing and reporting for your MSP.

Syncro extends its capabilities to include multi-tenant Microsoft 365 management and billing automation. This is where Syncro shines, allowing you to attach CIS-aligned Security Essential baselines for monitoring. This feature helps identify low security scores and simplifies daily operations.

This means you can better secure client environments and streamline Microsoft 365 management for greater profitability.

You’ll find these Syncro features work together to create a cohesive platform that unifies your IT operations, reducing the need for separate tools.

Syncro Pricing

Worried about unexpected software costs?

Syncro pricing is surprisingly clear, offering a per-user model that helps you budget predictably for your MSP or IT team’s needs, avoiding hidden per-device charges.

Plan	Price & Features
Core Plan	$139 per user per month • Standard RMM & PSA features • Unlimited RMM agents • Integrated ticketing system • Automated scripting capabilities
Team Plan	$189 per user per month • All Core Plan features • PowerBI reports & enhanced automation • Enhanced remote access (multi-monitor, collaboration) • Microsoft 365 billing automation & Azure AD Sync • Scheduled database exports

1. Value Assessment

Great value for your budget.

What impressed me about Syncro pricing is its per-user model with unlimited RMM agents, meaning you never pay extra for managing more devices. This cost-effective structure helps growing businesses avoid unpredictable endpoint charges common with other platforms.

From my cost analysis, this means your monthly costs stay predictable as your client base expands.

2. Trial/Demo Options

Try before you buy.

Syncro offers a free trial, which is excellent for evaluating the platform’s RMM, PSA, and remote access capabilities. What I found valuable is how this trial period allows full feature exploration to ensure it truly fits your operational workflow and technician needs.

This lets you validate the value before committing to any pricing plan, ensuring a confident purchasing decision.

3. Plan Comparison

Choosing the best fit for your team.

The Core Plan offers solid foundational features for any MSP, while the Team Plan enhances functionality with advanced reporting and M365 management. What stands out is how the Team Plan adds significant value for larger teams needing deeper insights and advanced collaboration tools.

This tiered Syncro pricing helps you match features to your specific business needs without overpaying for unused capabilities.

My Take: Syncro’s pricing strategy is straightforward and highly competitive, especially for MSPs that need predictable per-user costs without limits on the number of managed devices.

The overall Syncro pricing reflects predictable value for growing MSPs.

Syncro Reviews

What do real customers actually think?

These Syncro reviews provide an in-depth look at user experiences, pulling from various sources to offer a balanced perspective on what customers genuinely think about the software’s performance.

1. Overall User Satisfaction

Users report high satisfaction.

From my review analysis, Syncro generally receives positive ratings, reflecting a strong overall user sentiment. What I found in user feedback is that its all-in-one approach significantly simplifies operations, which users consistently appreciate. Many reviews highlight how it streamlines IT management for smaller teams.

This indicates you can expect a solution that integrates well into your daily workflow.

2. Common Praise Points

Users consistently love the all-in-one nature.

The integrated RMM and PSA capabilities are frequently lauded, as they eliminate the need for multiple tools. From the reviews I analyzed, the unlimited endpoint pricing is a significant cost benefit, allowing MSPs to scale without increasing per-device expenses. Automated billing and powerful scripting also earn high praise.

This means you can streamline your operations and potentially save on licensing costs.

3. Frequent Complaints

Some users note areas for refinement.

Common feedback highlights desires for improved UI customization and more robust mobile app functionality. Review-wise, the ticketing system is sometimes described as basic, with users seeking more advanced features. Customer support experiences can also be inconsistent, with some citing slow or generic responses.

These are areas for improvement, but generally do not appear to be deal-breakers for most users.

The overall Syncro reviews paint a picture of a highly capable, cost-effective all-in-one solution with some opportunities for UI and support enhancements.

Best Syncro Alternatives

Unsure which RMM/PSA solution is right?

The best Syncro alternatives include several strong options, each better suited for different business situations, priorities, and budget considerations.

1. ConnectWise Automate

Need absolute top-tier device management for large IT environments?

ConnectWise Automate excels when your business requires highly advanced, granular control over large-scale operations and complex IT setups. From my competitive analysis, ConnectWise offers superior patch management and remote access, though it often comes with a steeper learning curve and higher cost than Syncro.

Choose ConnectWise Automate if you prioritize extensive control for large-scale operations and are prepared for increased complexity.

2. NinjaOne

Prioritizing a modern UI and top-rated customer support?

NinjaOne is a strong alternative if a streamlined user experience, robust automated patch management, and exceptional customer support are your highest priorities. What I found comparing options is that NinjaOne provides excellent user experience and support for its RMM focus, unlike Syncro’s all-in-one approach.

Consider NinjaOne if a streamlined user experience and highly reliable support outweigh Syncro’s comprehensive PSA features.

3. Atera

Are you a smaller MSP seeking transparent, AI-driven solutions?

Atera might be a better fit if you are a smaller MSP, prioritize AI-driven automation, and prefer a platform with transparent per-technician pricing. Alternative-wise, Atera offers strong ease of use and AI features for help desk, potentially at a slightly higher cost than Syncro in some comparisons.

Choose Atera if AI-powered support and a straightforward pricing model are critical for your smaller team.

The best Syncro alternatives ultimately depend on your business size, specific operational needs, and budget.

Syncro Setup

How complicated is Syncro’s setup?

Syncro’s implementation is generally straightforward, offering a quick and user-friendly deployment process, especially for MSPs. This Syncro review analyzes what you’ll need for a successful setup.

1. Setup Complexity & Timeline

Getting started is designed to be painless.

Syncro aims for a quick and intuitive setup, particularly when migrating, and recent network discovery features further reduce labor. What I found about deployment is that most MSPs experience a smooth setup, allowing for rapid integration into daily operations rather than prolonged projects.

You’ll find Syncro accessible for varying technical skill levels, with self-help resources readily available for guidance.

2. Technical Requirements & Integration

Expect minimal infrastructure changes.

Syncro is a cloud-based SaaS application built on AWS, meaning you don’t need to install or maintain additional software or hardware. From my implementation analysis, its cloud native architecture simplifies technical requirements, ensuring high availability and remote accessibility through bundled Splashtop.

Plan for standard internet connectivity, but avoid the extensive server setup or complex network configurations often associated with on-premise solutions.

3. Training & Change Management

User adoption is intuitive for most.

While Syncro is user-friendly, its scalable engagement accommodates both junior and senior technicians, so training focuses on maximizing platform usage. What I found about deployment is that the intuitive interface aids user adoption, reducing the steep learning curve often associated with new software rollouts.

You’ll want to leverage Syncro’s tutorials, discussion boards, and script libraries to ensure your team quickly becomes proficient.

4. Support & Success Factors

Vendor support varies during implementation.

While some users report improved tech support and faster issue resolution, others note that responses can sometimes be generic or delayed. From my analysis, quality implementation support is crucial for rapid issue resolution and a smooth transition, especially for complex migrations.

Consider Syncro’s Team Plan for personalized onboarding and scheduled technical callbacks, which can significantly enhance your implementation success.

Overall, Syncro’s setup emphasizes ease of use and rapid deployment, making it a strong choice for MSPs seeking an all-in-one solution with practical implementation requirements.

Bottom Line

Is Syncro the right choice for your MSP?

This Syncro review synthesizes its strengths, limitations, and ideal audience, offering a clear final recommendation to help you make an informed software decision.

1. Who This Works Best For

MSPs and IT teams prioritizing consolidation.

Syncro is perfect for small to medium-sized MSPs and internal IT teams seeking an integrated RMM and PSA solution to simplify operations and reduce tool sprawl. What I found about target users is that MSPs needing predictable per-user pricing will find exceptional value here, especially those aiming to streamline billing and remote support.

You’ll see significant gains if your priority is an all-in-one platform to boost efficiency and control costs effectively.

2. Overall Strengths

Unmatched RMM and PSA integration.

The software succeeds by offering a deeply integrated RMM and PSA platform, simplifying ticketing, automating billing, and managing remote devices efficiently. From my comprehensive analysis, its per-user, unlimited endpoint pricing model stands out as a major financial advantage, allowing predictable scaling for your business.

These strengths mean your team can consolidate tools, save time on administrative tasks, and improve overall operational efficiency.

3. Key Limitations

UI customization and mobile experience need work.

While generally user-friendly, some users have noted areas for improvement in Syncro’s UI customization and mobile app functionality. Based on this review, mobile app performance can be inconsistent for field service technicians who rely on on-the-go access for their operations.

I find these limitations are manageable trade-offs for the core functionality, but they are points to consider if these features are critical to your workflow.

4. Final Recommendation

Syncro is a strong recommendation for specific MSPs.

You should choose Syncro if you’re a small to mid-sized MSP or an internal IT team looking for a truly integrated, cost-effective RMM and PSA solution. From my analysis, your business will thrive on its simplicity and comprehensive core features, driving significant operational savings and improved service delivery.

My confidence level is high for those prioritizing consolidation and predictable growth, making it a compelling choice.

This Syncro review shows significant value for its target audience, making it a powerful choice for streamlining your IT operations.