Momence Review: Overview, Features, Pricing & Alternatives in 2025

Managing bookings shouldn’t be this complicated.

If you’re searching for software to run your studio, gym, or wellness business, you’ve likely hit headaches trying to coordinate classes, payments, and communications all at once.

Honestly, it’s exhausting. Juggling multiple tools leaves you buried in admin work and losing clients. This daily grind drains your time and makes it tough to focus on growth.

That’s why I’ve spent weeks digging into Momence—a platform designed specifically to bring all those moving parts together into one system. With everything from integrated scheduling and CRM to smart reporting and AI-powered dashboards, Momence claims to cut busywork and boost member retention in real life, not just on paper.

In this review, I’ll highlight how you can finally simplify your daily studio management and actually free up time for your clients.

In this Momence review, I’ll break down their core features, pricing, learning curve, and how they actually stack up against leading alternatives, so you can make a clear decision.

You’ll walk away knowing the features you need to run your business—without second-guessing your choice.

Let’s get started.

Momence Overview

Based in San Francisco, Momence has been around since 2020. Their core mission is to provide an all-in-one management platform for experience-based businesses, simplifying your entire operational workflow and customer journey.

What I noticed is their clear focus on experience-based small to mid-sized businesses, from boutique fitness studios to wellness spas. This isn’t a generic scheduler; the platform feels intentionally built for your industry’s specific challenges with client management.

Their recent acquisition by Clubessential Holdings was a smart move, giving them significant corporate backing and resources. We’ll explore how this impacts their new AI-powered reporting through this Momence review.

Unlike competitors that can feel overwhelming, Momence emphasizes a clean user experience. I find their key advantage is being a true all-in-one business management hub, designed to consolidate several other software tools you might be paying for.

They work with a growing number of organizations, from independent yoga studios and boutique fitness centers to multi-location dance schools, all looking to streamline their technology stack into a single solution.

Momence’s current strategy clearly centers on consolidating your entire tech stack and delivering smarter, actionable analytics. Their focus on AI dashboards and integrated communications helps you make better business decisions while significantly reducing daily admin time.

Now let’s examine their core capabilities.

Momence Features

Too many disconnected tools making your head spin?

Momence offers an integrated platform designed to streamline operations for experience-based businesses. Here are five core Momence features that help simplify your daily tasks and improve efficiency.

1. Class & Appointment Scheduling

Struggling with booking chaos and overflowing spreadsheets?

Managing diverse schedules and keeping track of bookings manually can consume your day. This often leads to errors and frustrated clients.

Momence’s scheduling feature lets you easily manage online and in-person bookings, including memberships and class packs. What I found particularly useful is how it handles automatic waitlists and staff assignments. This feature helps you set up recurring classes and client-level restrictions with ease.

This means you can say goodbye to booking headaches and offer clients a smooth, professional reservation experience.

2. Integrated Client Management & CRM

Is client communication scattered across too many apps?

Juggling emails, DMs, and texts from different platforms can make client management a nightmare. This leads to missed messages and poor customer service.

Momence provides a centralized inbox for all client communications, including SMS, email, and social media DMs. From my testing, the unified dashboard makes responding incredibly efficient, keeping all interactions organized. This feature also integrates client profiles, attendance, and billing information.

So you can provide consistent, personalized service without ever leaving the platform, building stronger client relationships.

3. Marketing Automation & Lead Management

Are you losing leads because of inconsistent follow-up?

Without automated marketing, nurturing leads and re-engaging past clients can be incredibly time-consuming. This can result in lost revenue opportunities.

This Momence feature includes a built-in marketing suite for automated sequences, SMS, and email campaigns. What I love is its ability to integrate with Facebook and Instagram Ads for seamless lead tracking. You can set up win-back campaigns or nurture sequences for new inquiries.

This means you can consistently engage with clients and convert more leads with less manual effort, boosting your bottom line.

4. On-Demand Content & Live Streaming

Want to offer virtual classes but lack the right platform?

Expanding your business with online content can be challenging without a dedicated solution for hosting videos and live streams. This limits your reach.

Momence allows you to build a comprehensive on-demand video library and host live virtual classes. Here’s what I found: it truly simplifies delivering hybrid experiences, whether recorded or real-time. This feature helps you create LMS courses or stream live fitness sessions directly.

This means you can easily diversify your offerings, reach a wider audience, and provide clients with flexible access to your content.

5. Reporting & Analytics

Can’t pinpoint what’s truly driving your business growth?

Without clear data, making informed decisions about sales, retention, and staff performance can feel like guesswork. This hinders strategic growth.

Momence provides robust reporting and visualized insights into sales, payroll, and conversion rates. From my testing, the AI Corporate Dashboard for multi-location businesses truly shines, aggregating data across all venues. This feature gives you real-time visibility into KPIs.

So you can identify trends, optimize operations, and make data-driven decisions that propel your business forward confidently.

You’ll find these Momence features work together to create a unified business management ecosystem, simplifying complex operations.

Momence Pricing

Hidden costs making your budget sweat?

Momence pricing operates on a custom quote model, meaning you’ll need to contact their sales team for specific details, but this allows for tailored solutions for your business.

1. Pricing Model & Cost Factors

Understanding their pricing model.

Momence uses a tiered pricing model, but they don’t publicly list exact costs; you’ll need to request a custom quote. What I found regarding pricing is that costs can range from $200-$650/month, depending on features and business size. Be aware of additional fees like payment processing (3.9% + $0.30 per online transaction in the U.S.) and a 4% “service fee” on purchases.

From my cost analysis, this means your total cost of ownership can vary significantly based on your transaction volume.

2. Value Assessment & ROI

Is Momence worth the investment?

Momence aims to consolidate multiple tools into one platform, potentially reducing your overall software spend if you’re currently using several disparate systems. Their integrated approach can lead to strong ROI through streamlined operations and improved customer engagement, helping you convert more leads.

Budget-wise, this helps your business by reducing administrative overhead, freeing up resources for growth.

3. Budget Planning & Implementation

Planning your Momence budget.

Beyond the base subscription, consider the impact of payment processing fees and the extra 4% service fee on your overall budget. These can add up significantly based on your sales volume. What I found concerning for your budgeting is the lack of public transparency on all potential fees, requiring careful due diligence during the sales process.

So for your business, you can expect to discuss all potential costs thoroughly with their sales team to avoid surprises.

My Take: Momence pricing, while requiring a custom quote, offers a comprehensive all-in-one solution for experience-based businesses, but you must factor in potential extra processing and service fees.

The overall Momence pricing reflects comprehensive features with an emphasis on tailored solutions.

Momence Reviews

What do real customers actually think?

This customer reviews section analyzes real user feedback and experiences to help you understand what actual customers think about Momence reviews.

1. Overall User Satisfaction

User sentiment is quite mixed.

From my review analysis, Momence reviews show a balance of praise and frustration, often pointing to a robust but complex platform. What I found in user feedback is that satisfaction often depends on feature utilization and the user’s technical comfort.

This indicates you’ll likely have a steep learning curve, but a powerful tool if mastered.

2. Common Praise Points

The all-in-one approach is a winner.

Users consistently praise Momence for its comprehensive, all-in-one functionality that consolidates multiple tools into one platform. From the reviews I analyzed, its modern interface stands out as a significant positive, making the user experience aesthetically pleasing.

This means you can expect a streamlined workflow and an appealing visual design.

3. Frequent Complaints

Complexity and support are common gripes.

Frequent complaints revolve around the software’s complexity and inconsistent customer support, especially post-onboarding. Review-wise, unreliable reporting also surfaces as a recurring issue, which is critical for business decision-making.

These issues might require patience or suggest that specific support or reporting needs could be deal-breakers for you.

Overall, Momence reviews indicate a powerful but complex system, with support quality being a significant variable in user experience.

Best Momence Alternatives

Too many options to choose from?

The best Momence alternatives include several strong options, each better suited for different business situations, priorities, and budget considerations.

1. Mindbody

Need exposure to a massive customer base?

Mindbody excels if you prioritize access to a vast customer marketplace that can expose your business to millions of new clients. What I found comparing options is that Mindbody has the largest network of studios, offering more integrations and features, though often at a higher cost.

Choose Mindbody if you’re a larger, established business willing to pay a premium for extensive market reach.

2. Acuity Scheduling

Seeking simple, straightforward booking at a lower cost?

Acuity Scheduling is a strong Momence alternative for businesses prioritizing simplicity and ease of use for core online booking and payment integration. From my competitive analysis, Acuity offers straightforward scheduling with transparent pricing, making it ideal if you don’t need a comprehensive management suite.

Consider Acuity if you’re an independent instructor or small business focused on efficient, no-frills appointment scheduling.

3. Vagaro

Specifically a spa, salon, or medspa business?

Vagaro makes more sense for businesses specifically in the spa, salon, or medspa industries, offering highly tailored features for their unique needs. Alternative-wise, Vagaro provides industry-specific inventory and CRM tools, unlike Momence’s broader appeal across experience-based businesses.

Choose Vagaro when your business is a spa, salon, or medspa, requiring specialized features.

4. WellnessLiving

Prioritizing robust integrations and client communication?

WellnessLiving is a good alternative for businesses needing comprehensive payment options, strong client communication tools, and robust third-party integrations. From my analysis, WellnessLiving offers extensive payment and communication features, integrating well with platforms like QuickBooks Online and ClassPass.

Choose WellnessLiving if your business requires strong integration capabilities and advanced client engagement tools.

The best Momence alternatives ultimately depend on your specific business size, budget, and feature priorities.

Momence Setup

How complex is Momence implementation?

Successfully deploying Momence involves understanding its inherent complexity and the resources required for a smooth transition. This Momence review section sets realistic expectations for your journey.

1. Setup Complexity & Timeline

Expect a steep learning curve.

What I found about deployment is that Momence’s extensive functionality means it takes time to master, particularly for smaller studios. While it aims to be an all-in-one, migrating existing data and configuring the platform to your needs can be a significant undertaking.

You’ll need to allocate dedicated time for setup and training, as quick wins are unlikely given the system’s depth.

2. Technical Requirements & Integration

Minimal technical overhead, but data migration matters.

Momence is a cloud-hosted, web-based platform with mobile apps, meaning your technical requirements are largely limited to internet access and devices. From my implementation analysis, the primary technical challenge will be data migration from any previous systems you used.

Your IT readiness primarily involves ensuring stable connectivity and planning for the transfer of client and booking data.

3. Training & Change Management

User adoption requires clear guidance.

Users often report that despite a modern interface, basic tasks like creating recurring classes can be cumbersome, indicating a learning curve. What I found about deployment is that dedicated training for your staff will be crucial to fully leverage Momence’s features and avoid frustration.

Invest in thorough training sessions and prepare your team for new workflows to ensure smooth adoption and productivity.

4. Support & Success Factors

Be prepared for inconsistent support.

User feedback frequently highlights inconsistent support and slow response times, with difficulty resolving issues post-onboarding. From my analysis, you might face delays when seeking assistance during your initial implementation or ongoing use, despite 24/7 chat.

Plan to lean on their knowledge base and anticipate that some issues might require persistence to resolve for successful deployment.

Overall, Momence setup requires a commitment to learning its complexities, but its all-in-one nature can streamline operations once mastered.

Bottom Line

Momence: Is it your next business solution?

This Momence review distills my comprehensive analysis into a clear recommendation, helping you understand who best benefits from this platform and why.

1. Who This Works Best For

Boutique studios and mid-sized fitness businesses.

Momence excels for yoga, Pilates, dance, and wellness studios that need an all-in-one solution for streamlining scheduling, payments, and client management. What I found about target users is that businesses needing robust marketing automation and integrated on-demand content hosting will particularly thrive here.

You’ll find success if you manage multiple locations or aim to scale operations with centralized data insights.

2. Overall Strengths

All-in-one functionality truly simplifies operations.

The software succeeds by consolidating scheduling, integrated client management, marketing automation, and on-demand video hosting into a single platform. From my comprehensive analysis, Momence provides a modern, comprehensive solution that centralizes essential business functions, reducing the need for disparate tools.

These strengths allow your business to operate more efficiently, enhance client engagement, and facilitate seamless growth.

3. Key Limitations

Pricing transparency and support quality raise concerns.

While feature-rich, Momence has been criticized for opaque pricing, hidden fees, and high payment processing costs, which can significantly increase your overall expense. Based on this review, customer support response times are frequently slow, making issue resolution a challenge for users needing immediate assistance.

You should consider these limitations as potential hurdles that require careful evaluation, not necessarily deal-breakers depending on your priorities.

4. Final Recommendation

Momence earns a recommended verdict with careful considerations.

You should choose this software if you’re a mid-sized studio or multi-location business seeking a comprehensive, modern management platform to streamline operations and grow your client base. From my analysis, your decision should weigh features against total cost and potential support challenges.

My confidence is high for its intended audience, provided you meticulously review all pricing and support expectations.

This Momence review shows solid value for the right business profile, while emphasizing important considerations regarding pricing and customer support before your final decision.