Cliniko Review: Achieve Trusted Patient Record Management in 2025

Admin headaches weighing you down again?

If you’re researching Cliniko, you’re probably tired of juggling endless appointment calls, lost notes, and scattered patient records when you want to focus on running your clinic.

For many practitioners, the real issue is constant disruptions and wasted time chasing paperwork daily, making your work feel way harder than it should.

Cliniko takes a hands-on approach by combining scheduling, patient notes, telehealth, and billing—all in one intuitive platform purpose-built for health professionals. That’s a big promise, but from my deep dive, you’ll see the difference it makes.

In this review, I’ll guide you through how Cliniko can give you back control over your patient, booking, and billing workflows.

You’ll get the full breakdown—from appointment features and note templates to real pricing, reporting tools, integrations, and even how Cliniko stacks up to key alternatives—in this Cliniko review.

By the end, you’ll understand exactly the features you need to simplify, streamline, and improve your daily clinic operations.

Let’s get started.

Cliniko Overview

Cliniko started back in 2011, based out of Melbourne, Australia. From my perspective, their core mission has always been straightforward: building practice management software that genuinely lets you focus on patient care.

They’re purpose-built for allied health professionals—think physiotherapists, counselors, and podiatrists. Their core focus is serving practitioners who value operational simplicity over complex, enterprise systems that often feel bloated and require dedicated IT support to manage properly.

I find their native telehealth integration is a standout development showing they listen to real market needs. As we’ll explore through this Cliniko review, this smart move keeps everything consolidated and secure.

Unlike competitors who often hide critical tools behind confusing, pricier tiers, Cliniko’s model feels refreshingly direct and honest. They provide one complete feature set for everyone, which simplifies your evaluation process and prevents any unexpected upselling costs later on.

You’ll see them working with everyone from solo practitioners launching their very first practice to established, multi-location clinics that need standardized tools to effectively scale their operations and reporting.

From my analysis, Cliniko’s entire strategy centers on building long-term trust through absolute transparency and ethical business practices. Their public commitment to donating 2% of subscriptions to charity powerfully reinforces this unique identity.

Now let’s examine their core capabilities.

Cliniko Features

Struggling with disconnected practice management tools?

Cliniko features are designed to streamline your clinic’s operations, allowing you to focus more on patient care. Here are the five main Cliniko features that improve how your practice runs.

1. Appointment Scheduling and Online Bookings

Is your phone ringing off the hook with appointment requests?

Manual scheduling can be a massive time sink, leading to missed calls and frustrating double bookings. This can pull your staff away from more important tasks.

Cliniko’s robust calendar allows patients to book online 24/7 through a custom page, which can significantly reduce phone traffic. I found that the automated reminders cut down no-shows, freeing up your team. This feature is a game-changer for efficiency.

This means you can spend less time managing the calendar and more time providing care, improving patient satisfaction.

2. Treatment Notes and Health Records

Do you struggle to keep consistent, compliant patient notes?

Inconsistent or incomplete health records can lead to compliance issues and poor patient outcomes. This often creates anxiety about legal requirements.

Cliniko offers customizable note templates with various input types like body charts, ensuring thorough documentation. From my testing, the ability to save drafts and finalize notes securely is a huge advantage. This feature helps maintain detailed, organized patient histories effortlessly.

The result is peace of mind knowing your records are accurate, secure, and compliant with industry regulations.

3. Financial Management

Are invoices and payments a constant headache for your clinic?

Managing finances manually often leads to errors, forgotten payments, and difficulty tracking your clinic’s true profitability. This can impact your bottom line directly.

The software provides comprehensive tools for invoicing, payment tracking, and even product sales with stock management. What I love about this approach is how it integrates with Xero for seamless accounting, simplifying your books. This feature automates many time-consuming financial tasks.

This means you can get a clearer financial picture of your practice, leading to better decision-making and improved cash flow.

4. Telehealth Functionality

Still scrambling to find external video tools for online consultations?

Integrating separate video conferencing solutions can be clunky, insecure, and frustrating for both you and your patients. This creates a disjointed patient experience.

Cliniko offers built-in, secure video conferencing for telehealth appointments, eliminating the need for external apps. Here’s what I found: the direct patient booking for virtual sessions simplifies access. This feature means a smooth, professional online consultation every time.

So you can easily expand your service offerings to reach more patients remotely, without any technical hiccups.

5. Reporting and Business Management

Is it hard to get a clear overview of your clinic’s performance?

Without insightful reports, identifying trends, optimizing services, and making informed business decisions becomes a guessing game. This can hinder your growth.

Cliniko provides various reports to track performance, including appointments, payments, and practitioner metrics. This is where Cliniko shines, offering clear data on cancellations, no-shows, and referrals. This feature helps you understand what drives your business.

This means you gain valuable insights into your practice, allowing you to optimize operations and boost profitability effectively.

These Cliniko features work together to create a comprehensive practice management suite that genuinely helps streamline your daily operations.

Cliniko Pricing

How much will Cliniko actually cost your practice?

Cliniko pricing is refreshingly transparent, with clear monthly rates based on the number of practitioners, helping you budget predictably for your practice management software.

Plan	Price & Features
1 practitioner	$45/month • Full feature set access • Unlimited users & locations • Unlimited file storage • Free email support
2 to 5 practitioners	$95/month • All features included • Secure health records • Online bookings & reminders • Financial management tools
6 to 8 practitioners	$145/month • Built-in telehealth • Customizable treatment notes • Comprehensive reporting • Xero integration
9 to 12 practitioners	$195/month • Multi-location support • Dedicated account management • Ongoing feature updates • Access to all modules
13 to 25 practitioners	$295/month • Scales with your practice • All features included • Predictable monthly costs • No hidden fees
26 to 200 practitioners	$395/month • Ideal for larger clinics • Consistent pricing structure • Full feature access • Charity discounts available

1. Value Assessment

Great pricing transparency here.

From my cost analysis, what impressed me is that all features are included in every tier, meaning you only pay for the number of practitioners. The per-practitioner pricing scales naturally with your team size, and you avoid paying for features you don’t need or getting hit with hidden costs later.

This means your monthly costs stay predictable as you grow, with all the functionality your practice requires.

2. Trial/Demo Options

Smart evaluation approach available.

Cliniko offers a generous 30-day free trial, and what I found valuable is that no credit card is required to start. This lets you thoroughly test all features, from scheduling to telehealth, before committing to any Cliniko pricing plans. It’s a risk-free way to assess if it fits your practice workflow.

This lets you validate ROI and user adoption before spending money, reducing the risk of expensive software mistakes.

3. Plan Comparison

Choosing the right tier matters.

All plans offer the same comprehensive feature set, making your decision simple: it’s solely based on your practitioner count. What stands out is how Cliniko eliminates feature-based tiering, simplifying your budget planning by ensuring you get everything from day one regardless of your size.

This tiered approach helps you match pricing to actual usage requirements rather than overpaying for unused capabilities.

My Take: Cliniko’s pricing strategy focuses on transparent, practitioner-based costs, making it ideal for clinics of all sizes that want predictable expenses without sacrificing comprehensive features.

The overall Cliniko pricing reflects transparent value without hidden surprises.

Cliniko Reviews

What do real customers actually think?

I’ve delved into numerous Cliniko reviews to uncover what actual users experience, helping you understand the real-world performance of this practice management software.

1. Overall User Satisfaction

Users seem genuinely happy here.

From my review analysis, Cliniko consistently garners high praise, averaging excellent ratings across various platforms. What impressed me most is how many users consider it indispensable for their daily practice operations, often citing how it streamlines their workflow and reduces administrative burden.

This suggests you can expect a highly functional and reliable system.

2. Common Praise Points

The user-friendliness wins consistently.

Users repeatedly highlight Cliniko’s intuitive interface and ease of use, making daily tasks like appointment booking and payment processing simple. From customer feedback, the simplicity is a utilitarian revelation for both practitioners and staff, even for those resistant to going paperless.

This means you’ll likely find it easy to integrate into your existing practice.

3. Frequent Complaints

Minor customization limits often surface.

While overwhelmingly positive, some Cliniko reviews mention slight limitations in customizing specific aspects or challenges with mass data uploads. What stands out is how older feedback noted slower support responses, though more recent reviews consistently praise excellent, fast support.

These issues generally seem minor and do not appear to be deal-breakers.

The overall Cliniko reviews reflect strong user satisfaction with practical functionality and outstanding support.

Best Cliniko Alternatives

Which Cliniko alternative is right for you?

The best Cliniko alternatives include several strong options, each better suited for different business situations and priorities. I’ll help you decide which one fits your specific practice needs.

1. Jane App

Is flat-rate pricing better for your growing team?

Jane App shines if you’re a larger or growing practice needing a consistent flat-rate price, regardless of your practitioner count. From my competitive analysis, Jane App’s pricing model supports team growth, offering integrated virtual consultations and robust insurance management as a strong alternative.

Choose Jane App if you prefer predictable flat-rate pricing for scalability or critical insurance features.

2. Halaxy

Need a free baseline system or advanced analytics?

Halaxy makes sense if you’re a solo practitioner seeking a free core system or if your practice requires advanced health analytics. What I found comparing options is that Halaxy provides a free basic system, plus powerful integrations for specialized health needs, though some setup might feel less intuitive.

Consider this alternative when a free baseline product or deep health analytics are your top priorities.

3. SimplePractice

Are you a solo practitioner on a tighter budget?

SimplePractice is a great fit for solo practitioners or very small practices looking for a slightly lower entry-level price point. From my analysis, SimplePractice offers a more affordable entry point for individual users compared to Cliniko, providing essential practice management tools as an alternative.

Choose SimplePractice when you’re a single practitioner prioritizing a slightly lower monthly cost.

4. Power Diary (now Zanda)

Prioritizing efficient scheduling and patient engagement?

Power Diary (now Zanda) excels if your main focus is optimizing your calendar and patient communication efficiency. From my competitive analysis, Power Diary offers strong scheduling and engagement tools, including automated reminders and customizable forms, making it a powerful alternative for operational flow.

Choose Power Diary if your primary need is highly efficient scheduling and maximizing patient engagement.

The best Cliniko alternatives depend on your specific business size, budget, and feature priorities. I recommend evaluating based on your practice’s unique workflow.

Cliniko Setup

How complicated is software implementation, really?

This Cliniko review details a refreshingly straightforward deployment process, designed for quick integration into your practice. My goal is to set realistic expectations for your implementation journey.

1. Setup Complexity & Timeline

Getting started is impressively quick here.

Cliniko setup is generally easy, with many users reporting they can get started in under 15 minutes. From my implementation analysis, the intuitive design significantly reduces your learning curve for new staff, making deployment a breeze compared to other systems.

You’ll find that most initial setup is common sense, requiring minimal pre-planning or extensive training.

2. Technical Requirements & Integration

Minimal technical hurdles to overcome.

Your technical requirements are simple: a web browser on a computer, tablet, or phone. What I found about deployment is that Cliniko is cloud-based, requiring no special hardware or complex server installations, easing your IT burden significantly.

Plan for seamless integration with tools like Xero and Mailchimp, but rest assured sensitive patient data remains secure.

3. Training & Change Management

User adoption should be a smooth transition.

The system’s user-friendly interface means staff can quickly grasp new workflows for appointments and payments. From my analysis, the intuitive design minimizes resistance to change, allowing your team to focus on patient care rather than complex software.

Expect a natural learning curve, making training sessions efficient and ensuring your team quickly becomes proficient with the platform.

4. Support & Success Factors

Exceptional support simplifies your journey.

Cliniko offers 100% free, 24/7 support via chat or email, praised for its speed and helpfulness. From my implementation analysis, their responsive support significantly eases the entire process, addressing any queries swiftly and effectively.

You should leverage their consistent, high-quality support as a key factor for ongoing success and smooth operation.

Overall, Cliniko setup is remarkably straightforward, offering quick deployment and excellent ongoing support for your practice.

Bottom Line

Is Cliniko the right fit for your practice?

This Cliniko review shows a robust and user-friendly solution, providing a clear final assessment of its strengths, limitations, and ideal users.

1. Who This Works Best For

Allied health clinics and multidisciplinary practices.

Cliniko is ideal for small to mid-sized healthcare practices and multidisciplinary health practitioners, like osteopaths, chiropractors, and physiotherapists. From my user analysis, practices valuing a comprehensive, all-in-one solution for appointments, patient records, and financial management will thrive.

You’ll find Cliniko invaluable if you prioritize streamlined administrative tasks and efficient patient care in a growing practice.

2. Overall Strengths

Comprehensive features elevate daily practice operations.

The software succeeds with intuitive scheduling, customizable treatment notes, and efficient financial management, all within a single, transparent pricing model. From my comprehensive analysis, its exceptional ease of use and consistent customer support stand out, simplifying daily tasks for you and your staff.

These strengths translate directly into increased efficiency, time savings, and improved margins for your healthcare business.

3. Key Limitations

Specialized features might require workarounds.

While comprehensive, Cliniko may not be ideal for natural health practitioners needing specific prescription functionality or the ability to run programs and courses. Based on this review, naturopaths requiring advanced program management might find native support lacking compared to specialized alternatives.

These limitations are not deal-breakers but necessitate considering whether your specific needs align with its core strengths or require a different solution.

4. Final Recommendation

Cliniko is highly recommended for its target audience.

You should choose Cliniko if your allied health clinic or multidisciplinary practice seeks a user-friendly, feature-rich practice management system with transparent pricing. From my analysis, its consistent positive user feedback and comprehensive feature set make it a compelling choice for effective clinic operations.

My confidence level is high that Cliniko will significantly streamline your practice management if it aligns with your specific operational needs.

This Cliniko review provides strong evidence for its value to the right practice, helping you make a confident decision.