Are high phone bills stunting growth?
Your old phone system can’t keep up with your company’s expansion, and the rising costs are becoming unmanageable for your budget.
Choosing a new system feels incredibly risky. A poor choice could disrupt operations and waste time and money you simply don’t have.
You aren’t alone in this. A recent report found that 61% of businesses are cutting traditional phone lines to reduce costs. This shift proves where modern business communication is heading.
The right VoIP software solves this by helping you scale communication without breaking the budget, giving your team a clear path forward.
Before diving deeper into VoIP solutions, you might find my analysis of best call recording software helpful for compliance.
In this guide, I’ll walk you through the best voip software to help you make a confident choice that aligns with your long-term infrastructure goals.
You’ll discover tools with reliable uptime and robust support that empower your remote teams and improve your company’s bottom line.
Let’s dive in.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Zoom → | Midsize companies scaling communication | |
| 2 | Ooma → | Growing midsize businesses | |
| 3 | RingCentral → | Large scalable enterprises | |
| 4 | Nextiva → | Growing midsize companies | |
| 5 | Dialpad → | Midsize AI-driven businesses |
1. Zoom
Struggling to find a VoIP solution that truly scales?
Zoom offers a unified communication platform designed to address your growing business needs.
This means you can consolidate your communication tools, helping your team collaborate more effectively and reduce the operational burden of managing multiple systems.
It’s time to simplify your communication stack.
Zoom provides an integrated solution for all your calling, chat, and meeting requirements.
You’ll benefit from high-quality audio and video, ensuring clear communication, and advanced call routing capabilities to handle incoming calls efficiently.
Additionally, Zoom’s platform supports secure call recording for compliance and training, integrates with popular CRM systems to streamline workflows, and offers global calling options, making it ideal for teams with international reach.
Improve productivity and cut costs.
If you’re also looking into business solutions, my article on best patient engagement software covers important aspects for healthcare providers.
Key features:
- Unified communications platform: Consolidates phone, chat, and meetings into one intuitive application, simplifying communication management for your entire team.
- Advanced call handling: Provides features like call routing, voicemail, and secure call recording, ensuring efficient and compliant communication operations.
- Seamless CRM integrations: Connects with your existing customer relationship management software to streamline workflows and enhance customer interactions.
Learn more about Zoom features, pricing, & alternatives →
Verdict: If you’re seeking a flexible and scalable communication solution, Zoom stands out as a strong contender for best VoIP software. Its ability to unify calls, chat, and meetings, coupled with CRM integrations, makes it an excellent choice for midsize companies aiming to reduce costs and enhance their communication infrastructure.
2. Ooma
Struggling with complex, costly business communication systems?
Ooma offers comprehensive phone, video, and messaging solutions, allowing your growing midsize company to scale without overwhelming complexity.
This means you can streamline your operations, cutting telephony costs while ensuring seamless communication across your organization. You’ll maintain business continuity during transitions, addressing your pain points directly.
Here’s how Ooma delivers.
Ooma simplifies your communication infrastructure, providing customizable solutions perfect for businesses of any size. This helps avoid decision paralysis often faced when evaluating numerous similar-seeming tools.
You get features like a virtual receptionist, mobile and desktop apps, and robust collaboration tools such as videoconferencing and team chat, meaning your team can connect efficiently from anywhere. Additionally, call management capabilities like call recording, call queuing, and multi-ring ensure no critical communication is missed and customer satisfaction is improved.
The platform also supports key integrations with essential business tools like Salesforce, HubSpot, and QuickBooks Online, streamlining workflows and enhancing data consistency across your systems. This robust compatibility and feature set reduces the risk of operational disruption and supports your long-term infrastructure investments.
The result is truly elevated business communication.
Key features:
- Comprehensive Call Management: Features like virtual receptionist, call parking, and call queuing ensure efficient handling of inbound and outbound communications.
- Integrated Collaboration Tools: Built-in videoconferencing, team chat, and hot desking enable seamless internal and external collaboration for your distributed workforce.
- Business Application Integrations: Connects with popular CRMs and business software such as Salesforce, HubSpot, and QuickBooks Online for streamlined operations.
Learn more about Ooma features, pricing, & alternatives →
Verdict: For IT directors and business decision-makers seeking the best VoIP software, Ooma provides a flexible, scalable solution. Its robust business phone service, complete with customizable communication and collaboration features, addresses key challenges like cost reduction, secure call handling, and CRM integrations, helping your company grow confidently.
3. RingCentral
Are you struggling with overwhelming communication complexity?
RingCentral offers an all-in-one AI communications platform that consolidates calls, messages, and meetings. This means you can simplify your tech stack and streamline operations.
Their AI Receptionist acts as a 24/7 digital concierge, handling 93% of calls automatically by answering questions and routing callers. The result is seamless communication.
This enhances both employee and customer experiences.
RingCentral brings your entire communication ecosystem together with AI-powered calls, messages, and video meetings. This includes RingEX for business phone, Enhanced Business SMS, and Online Fax.
You can effortlessly manage customer interactions with RingCX, which provides omnichannel support and AI Assist for agents. I find that RingSense offers conversation intelligence, delivering automated recordings, instant summaries, and AI-powered coaching, directly integrated with your CRM. Their platform ensures secure, compliant communications globally with 99.999% availability.
This reliability helps your team connect with customers and partners from anywhere, ensuring business continuity.
So, you can foster engagement and productivity.
While we’re discussing business efficiency, you might also find my guide on best loan servicing software helpful for specialized operations.
Key features:
- AI-powered platform: Unifies calls, messages, and meetings with an AI Receptionist for 24/7 support and accurate call routing, reducing missed opportunities and freeing up staff.
- Comprehensive contact center: RingCX offers omnichannel support and AI Assist for agents, empowering your team to manage customer interactions effortlessly and improve satisfaction.
- Conversation intelligence: RingSense provides automated recordings, real-time insights, and AI-powered coaching, deeply integrated with your CRM to drive sales and enhance customer experiences.
Learn more about RingCentral features, pricing, & alternatives →
Verdict: RingCentral is a leading contender for the best VoIP software, offering an AI-powered, all-in-one communication platform. With 400,000+ global customers, a 99.999% availability guarantee, and solutions like AI Receptionist and integrated CRM capabilities, it effectively addresses the need for scalable, reliable, and cost-efficient communication.
4. Nextiva
Are you struggling with fragmented communication systems? Business decision-makers and IT directors at growing companies often face overwhelming complexity when evaluating VoIP solutions, managing multiple vendors, and ensuring system compatibility. This means you need a flexible solution that consolidates tools.
Nextiva offers a Unified-CXM platform that brings all customer interactions into one AI-powered system. This streamlines operations by unifying voice, live chat, messaging apps, and social channels, reducing your need for disparate solutions.
It’s hard to prioritize features like secure call recording or CRM integrations. Nextiva addresses this by providing intelligent routing and secure payment assist capabilities, ensuring critical functions are covered. You can consolidate your technology and reduce IT overhead.
Ready to simplify communication?
Nextiva solves these pain points by offering an integrated solution that drives competitive advantage. The platform unifies customer interactions across all traditional, digital, and social channels.
You’ll find intelligent automation that’s easy to deploy and optimize, like generative AI knowledge bases and real-time dashboards. This allows you to automate workflows and gain immediate value, making your team more efficient and responsive.
Additionally, Nextiva’s future-ready, cloud-native architecture supports infinite scalability and deep regulatory requirements, eliminating planned downtime. With features like disaster recovery and robust ACD algorithms, you can maintain business continuity and ensure reliable uptime, even as your company expands.
The result is seamless communication and reduced telephony costs.
Key features:
- Unified CXM Platform: Unifies all customer interactions across voice, live chat, messaging apps, and social media channels to streamline communication.
- AI & Automation Capabilities: Provides generative AI knowledge bases, sentiment analysis, and intelligent routing to optimize customer journeys and boost efficiency.
- Future-Ready Architecture: Offers an open, cloud-native platform with disaster recovery and high availability, ensuring secure, compliant, and continuously innovative operations.
Learn more about Nextiva features, pricing, & alternatives →
Verdict: Nextiva’s comprehensive Unified-CXM platform, with its robust AI and automation capabilities, makes it an excellent choice for the best VoIP software for growing midsize companies. Its ability to unify customer interactions and provide real-time insights helps reduce costs and enhance customer satisfaction, as demonstrated by the 40% cost reduction seen by some large users.
5. Dialpad
Struggling to unify your communication and cut costs?
Dialpad elevates every conversation with an AI-powered [customer communications platform]. This means you get real-time AI insights for calls, messages, and meetings.
You can streamline interactions through instant AI summaries and action items, reducing core product training time in just two weeks.
Seamless communication is within reach.
Dialpad solves your communication challenges by providing a [unified, reliable platform], replacing complex, on-premise voice systems. This results in smoother business operations and measurable productivity gains.
Their proprietary AI accelerates work, delivering unmatched accuracy for enterprise communication. All user data is kept private and secure, ensuring compliance with privacy regulations, while supporting over 70 countries. Additionally, Dialpad integrates with essential apps like Salesforce and Zendesk, helping your business run smoothly and boosting efficiency by 20%.
The result? Sharper insights and remarkable outcomes.
Key features:
- AI-powered platform: Offers real-time AI insights, summaries, and action items for calls, messages, and meetings, enhancing efficiency and improving customer interactions.
- Enterprise-grade reliability: Built on a dual-cloud architecture for best-in-class resiliency and reliability, supporting 30,000+ customers across 70+ countries with secure, predictable AI costs.
- Seamless integrations: Connects with popular business applications like Salesforce, Zendesk, and Google Workspace, streamlining workflows and consolidating your communication system for better outcomes.
Learn more about Dialpad features, pricing, & alternatives →
Verdict: Dialpad emerges as a top contender for the best VoIP software, particularly for midsize businesses seeking scalable, AI-driven communication solutions. Its robust enterprise capabilities, secure data handling, and extensive integrations address key pain points like system complexity and the need for unified platforms, leading to impressive efficiency gains and cost reductions.
6. 8×8
Is your communication stack creating more complexity?
If you’re dealing with overwhelming complexity in your existing VoIP setup, 8×8 offers a single intelligent platform. This means you can consolidate your communication tools.
This approach simplifies operations, ensuring your employees and customers are connected effectively, regardless of their location, by providing a unified communication experience.
Here’s how to scale your communication effortlessly.
8×8’s intelligent platform connects your employees and customers, designed to deliver critical outcomes. This helps you elevate your customer experience, maximize operational efficiencies, and modernize your legacy systems.
You can streamline contact center operations with AI-powered tools, enhancing agent performance and delighting customers. Additionally, 8×8 Work connects your teams globally with its AI-enabled communication suite, providing a unified solution for internal and external communication. This broad functionality includes Communications APIs and CX Beyond the Contact Center, enabling you to engage customers on their preferred channels and support customer-facing teams with ease.
The result: real impact, real results.
Before diving deeper, you might find my analysis of best enotary software helpful for ensuring digital compliance.
Key features:
- Intelligent Platform: Connects employees and customers through a single platform, designed to deliver key outcomes like improved CX and operational efficiency.
- AI-Enabled Contact Center: Powers up agents with AI to simplify contact center operations, providing capabilities for better customer interactions and data insights.
- Unified Communications Suite: Connects teams and customers globally, offering an AI-enabled communication suite that supports internal collaboration and external engagement.
Learn more about 8×8 features, pricing, & alternatives →
Verdict: 8×8 stands out as a strong contender for the best VoIP software, especially for midsize companies seeking a unified, scalable solution. Its focus on elevating customer experience and maximizing operational efficiencies through AI-enabled tools, like those used by San Diego Zoo Wildlife Alliance to answer more calls, addresses common pain points and budget constraints.
7. Intermedia
Is your communication system holding you back?
Intermedia Unite offers integrated voice, video, chat, and file sharing with advanced AI features, directly addressing your need for flexible, scalable solutions. This means you can consolidate essential communication tools, reducing complexity and potential budget overruns. Your growing midsize company needs a unified platform.
Intermedia’s intelligent cloud communications platform transforms your business.
It brings together intelligent unified communications and contact center capabilities into one secure, reliable system. You get an omnichannel experience with custom integrations and AI-powered insights, ensuring your customer interactions are top-notch. Additionally, the platform provides flexible deployment options for Microsoft 365, including seamless calling and SMS directly within Teams, meaning you won’t even need an extra Teams phone license. The result is a system that works wherever you do, whether you are in the office or on the go.
Intermedia is your intelligent communication solution.
While optimizing communications, ensuring your finances are in order is crucial. My article on Best Bookkeeping Services can help streamline your business finances.
Key features:
- Intelligent Unified Communications: Integrates voice, video, chat, and file sharing with AI features for improved performance and productivity across your entire team.
- Intelligent Contact Center: Provides an omnichannel experience with custom integrations, workforce optimization, and AI-powered insights for enhanced customer service and streamlined operations.
- Microsoft Teams Integration: Offers advanced cloud-based calling and SMS directly within Microsoft Teams, eliminating the need for an additional Teams phone license.
Learn more about Intermedia features, pricing, & alternatives →
Verdict: Intermedia Unite stands out as the best VoIP software for growing midsize companies, offering scalable, all-in-one solutions that combine voice, video, and collaboration tools. Its integrated AI capabilities, robust security, and compliance features, along with Microsoft Teams integration, solve key pain points like complexity and budget constraints, as evidenced by its recognition as a leader in UCaaS by Frost Radar.
8. Grasshopper
Do you struggle with fragmented business communications?
Grasshopper offers a virtual phone system that lets you keep personal and business calls separate. This means you can maintain professionalism while managing all communications from one device.
This means you can establish a professional presence with various numbers, enabling you to project a larger or more localized image. You can secure toll-free, vanity, or local numbers, or even port your existing one.
This is your integrated communication solution.
Grasshopper simplifies your communication setup since it requires no hardware, working directly on your smartphone or computer. You can use their Desktop and Mobile Apps to make and receive calls and texts from anywhere, ensuring you stay connected on the go.
Additionally, features like Voicemail Transcription turn voicemails into readable text, saving you time. Plus, Business Texting allows you to send updates and quick replies from your business number. You can even set up Instant Response to automatically text new callers if you miss a call.
For those concerned about fluctuating network quality, Grasshopper also offers VoIP and Wi-Fi Calling, allowing you to use your internet connection for calls when cellular reception is poor. This comprehensive solution delivers seamless communication.
Your reliable business line is here.
While we’re discussing communication solutions, understanding best business phone systems is equally important.
Key features:
- Virtual Phone System: Manage business calls, texts, and faxes from your personal device with a separate business number, eliminating the need for additional hardware.
- Diverse Number Options: Choose from toll-free, vanity, or local numbers to establish a professional presence, or port your existing business number for continuity.
- On-the-Go Connectivity: Utilize Desktop and Mobile Apps, VoIP/Wi-Fi Calling, and Call Forwarding to stay connected and productive from any location.
Learn more about Grasshopper features, pricing, & alternatives →
Verdict: Grasshopper offers a comprehensive virtual phone system perfect for growing midsize companies seeking the best VoIP software. With features like distinct business numbers, call forwarding, and voicemail transcription, it streamlines communication, boosts professionalism, and helps manage costs. It’s an ideal solution for remote teams needing reliable, scalable phone services without hardware.
9. GoTo
Tired of complex VoIP solutions and spiraling phone costs?
GoTo Connect offers an all-in-one business communication software, including a cloud-based phone system and softphone. This simplifies your communication infrastructure.
This means you can unify calls, messaging, and customer interactions, reducing the headaches of managing disparate systems and allowing your team to focus on higher-value work.
GoTo simplifies how your organization connects.
GoTo Connect offers an easy-to-use and manage, AI-powered cloud communications platform. It’s designed for effortless scaling and remarkable affordability.
Here’s how: the GoTo Connect Phone System, packed with over 100 features, helps you grow your business by providing a smart, easy-to-manage VoIP solution. Additionally, GoTo Connect CX offers a comprehensive suite of customer experience tools, providing unbeatable value within a single solution.
Plus, GoTo Connect’s AI Receptionist acts as a 24/7 smart assistant, answering calls and automating tasks to improve customer service around the clock. This ensures no customer inquiries are missed, freeing up your team. The result is seamless communication and reduced operational costs.
Before diving deeper, you might find my analysis of best cannabis software helpful for understanding industry-specific compliance solutions.
Key features:
- AI Receptionist: Offers 24/7 smart call handling and task automation, ensuring no customer inquiry is missed and improving service efficiency around the clock.
- GoTo Connect Phone System: A comprehensive cloud-based business phone system packed with over 100 features for all your communication needs, designed for easy use and management.
- GoTo Connect CX: Provides an all-in-one suite of customer experience tools, integrating phone systems, softphones, digital channels, and advanced reporting for unbeatable value.
Learn more about GoTo features, pricing, & alternatives →
Verdict: GoTo Connect stands out as the best VoIP software for growing midsize companies, offering a unified, AI-powered communication platform. Its smart business phone system, comprehensive CX tools, and 24/7 AI Receptionist streamline operations, reduce costs, and ensure reliable customer engagement. BMW of Murray, an IT Manager, praises its ability to unify texting, faxing, and reporting from one central location.
Conclusion
Your phone system shouldn’t hold you back.
Choosing the wrong VoIP software can disrupt your entire operations and waste precious time and money. It’s a high-stakes decision for any growing enterprise.
In fact, a Nextiva report found that 57% of small businesses depend on VoIP for better call handling. This proves how crucial it is to improve the customer experience for sustainable growth.
So which one should you choose?
From my personal review, Zoom is the clear top choice for scaling your communications without all the complexity. It consolidates everything you need into one single platform.
Its ability to unify calls, chat, and meetings with seamless CRM integrations is exactly why I consider it the best voip software. This powerfully simplifies your entire communication stack.
Beyond communication, optimizing your overall tech stack is crucial. For solutions to manage your data, my guide on Best Object Storage Software offers valuable insights.
I strongly recommend you visit the Zoom website to explore its features in more detail. See for yourself how it can fit into your business operations.
You’ll simplify your tech and cut costs.
