Struggling to scale your support?
Your agents are likely drowning in a sea of repetitive queries, unable to focus on the complex problems that truly need their expertise.
This growing backlog creates slower response times and frustrates your valuable customers, which directly impacts your bottom line and long-term brand reputation.
Juniper Research found that chatbots saved over 2.5 billion hours in customer service time by 2023. This shows the immense potential for automation to reclaim lost productivity from inefficient workflows.
The right platform can solve this by handling common questions instantly, allowing your skilled support team to focus on high-impact customer interactions.
In this article, I’m going to guide you through the best conversational AI platform options to help you propel your support efficiency and delight customers.
You will find solutions that integrate into your current CRM/ERP ecosystem and deliver the measurable outcomes, like improved resolution rates, your stakeholders demand.
Let’s dive in.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Sprinklr → | Top global enterprises | |
| 2 | IBM → | Large enterprises & complex workflows | |
| 3 | Cognigy → | Enterprise-scale contact centers | |
| 4 | Yellow.ai → | Enterprises across industries | |
| 5 | LivePerson → | Large enterprises & contact centers |
1. Sprinklr
Struggling with fragmented customer service tools?
Sprinklr Service unifies your contact center teams across social, digital, and voice, eliminating chaos.
This means you get a single, unified platform to understand and engage your customers, equipping your teams to deliver real customer experience impact.
Unlock unparalleled productivity now.
Sprinklr solves this by bringing your teams, tools, and touchpoints together on one unified platform. This allows you to drive up to 40% higher productivity.
Their Conversational AI Platform and Digital Twin feature allows you to scale generative AI across your front-office, enabling autonomous AI versions of your brand to go beyond conversations, make decisions, design workflows, and execute tasks at scale. This means you can gain actionable contact center insights and enhance workforce engagement, ensuring delightful experiences across every touchpoint. Additionally, features like Conversational IVR, Agent Assist, and Omnichannel Routing further empower your teams, providing the context and collaboration needed to deliver consistent customer experiences and boost efficiency.
This empowers your entire front office.
While focusing on customer experience, you might also find my guide on best Android Kiosk Software helpful for secure digital interactions.
Key features:
- Unified Agent Desktop: Consolidates all customer interactions and team tools into one interface, enabling comprehensive understanding and consistent engagement across channels.
- Conversational AI Platform: Utilizes cutting-edge AI for autonomous decision-making, workflow design, and task execution, enhancing customer interactions and agent productivity.
- Omnichannel Routing & Analytics: Directs customer inquiries to the right agents and provides real-time insights, improving resolution rates and overall service efficiency.
Learn more about Sprinklr features, pricing, & alternatives →
Verdict: Sprinklr emerges as a top contender for the best conversational AI platform due to its unified, AI-powered platform that brings all customer touchpoints together. It delivers up to 40% higher productivity and boasts features like Conversational IVR and Agent Assist, trusted by 9 out of 10 most valuable brands.
2. IBM
Struggling to justify conversational AI ROI?
IBM helps you automate real workflows with prebuilt agents or build your own with no-code tools.
This means you can transform sales performance with AI automation, tackling complex evaluations and scaling solutions effectively.
Ready to put AI to work?
IBM helps you move beyond AI pilots to production with AI technologies built for your business. This means your team can explore AI agents that can effortlessly integrate into your business operations.
You can go from AI projects to profits, sustaining financial returns with agentic AI. Additionally, IBM introduces industry-first software to unify agentic governance and security, ensuring your AI initiatives are controlled and compliant. Plus, you can monitor agentic AI performance with watsonx.governance for ongoing success.
The result is enhanced customer engagement and reduced support times.
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Key features:
- Prebuilt and Custom AI Agents: Automate real workflows using ready-made agents for sales and procurement, or build tailored solutions with intuitive no-code tools.
- Agentic AI Governance and Security: Gain control over your AI initiatives with industry-first software designed to unify governance and security, and monitor performance with watsonx.governance.
- Scalable AI Models for Business: Access cost-efficient AI models optimized for scale, ensuring your conversational AI solutions transition smoothly from pilot projects to full production.
Learn more about IBM features, pricing, & alternatives →
Verdict: IBM delivers a robust solution for businesses aiming to automate workflows and enhance customer engagement. Its focus on no-code tools, prebuilt agents, and comprehensive governance makes it a strong contender for the best conversational AI platform, enabling measurable outcomes like improved resolution rates and sustained financial returns.
3. Cognigy
Struggling with complex conversational AI evaluations?
Cognigy provides AI Agents for voice, chat, and messaging, designed to deliver fast, personalized customer service. This means you can easily deploy an AI workforce to handle customer interactions.
You can create meaningful connections and foster loyalty through tailored experiences, ensuring your team delivers exceptional service your customers demand.
Here’s how you enhance customer engagement.
Cognigy.AI offers enterprise-ready Generative AI for secure, powerful LLM orchestration, helping you deliver service experiences your customers will boast about. This solution provides human-like dialogues and hyper-realistic voices, crafting cutting-edge, frictionless interactions across multiple channels. It can also provide proactive service that boosts satisfaction and revenue growth. Additionally, Cognigy’s Agent Copilot gives your team superpowers with real-time AI coaching, automated wrap-ups, and instant access to critical knowledge. This allows your service teams to assist customers in any language, leveraging real-time translation for global support.
Deliver swift, precise responses always.
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Key features:
- AI Agent Studio empowers you to create and manage AI agents for various use cases, including sales and marketing, ensuring comprehensive customer engagement across all touchpoints.
- Knowledge AI and Generative AI enable personalized CX and human-like dialogues, providing empathetic and hyper-realistic voice interactions that amaze your customers.
- Multimodal CX and Voice Connectivity allow for frictionless omnichannel interactions, making it easy to deploy AI agents for both phone/voice and chat/messaging channels.
Learn more about Cognigy features, pricing, & alternatives →
Verdict: Cognigy’s comprehensive features, including Agentic AI and Multimodal CX, position it as a best conversational AI platform for enterprises seeking scalable automation. With capabilities like 70% automation rates and 30K calls saved annually, it seamlessly integrates with existing contact center systems, ensuring fast time to value and improved customer loyalty.
4. Yellow.ai
Struggling with complex AI platform evaluations?
Yellow.ai provides an enterprise-grade Agentic AI platform, leveraging 15+ cutting-edge LLMs to deliver autonomous customer and employee experiences. This means you can confidently compare advanced features.
Their platform directly addresses the challenge of balancing security, integration, and cost, offering a solution that supports scalable automation without compromising user experience. This ensures your ROI is easily justifiable to stakeholders.
It’s time to simplify your AI strategy.
Yellow.ai solves the dilemma of conflicting claims by focusing on tangible outcomes and ease of deployment.
They offer human-like conversations across voice, chat, and email, powered by in-house LLMs like Orchestrator LLM for contextual conversations with zero training, and Komodo 7B for multi-language support. This eliminates the need for expensive customization or complex transitions from outdated systems.
Additionally, with 150+ plug-and-play integrations, including Zendesk, Genesys, and HubSpot, you can go live 50% faster, minimizing implementation risks. It helps you enhance customer engagement with human-like interactions, reduce support response times, and integrate seamlessly with your CRM/ERP ecosystems.
Deliver truly exceptional support.
Key features:
- Omnichannel dynamic AI agents provide human-like support across 35+ channels, enabling 90% automation with 24/7 self-service and proactive solutions.
- AI-powered agent assist tools empower your support team with sentiment detection, coaching insights, and smart workflow automation for reduced effort per ticket.
- Proprietary LLMs and analytics transform conversation data into actionable insights, offering 20+ real-time metrics and goal-based tracking for informed decision-making.
Learn more about Yellow.ai features, pricing, & alternatives →
Verdict: Yellow.ai stands out as a leading conversational AI platform, driving 90% automation, 60% more engagement, and 40% higher CSAT. Their enterprise-grade Agentic AI platform, backed by 150+ integrations and in-house LLMs, offers a robust solution for enhancing customer service and employee experiences across various industries.
5. LivePerson
Tired of complex conversational AI platform evaluations?
LivePerson’s Conversational Cloud identifies customer intent, delivering personalized digital experiences. This means you can understand customer needs and personalize service at scale.
If you’re struggling with overwhelming claims about AI accuracy, LivePerson provides a fully embedded platform allowing teams to quickly deploy and scale trusted AI solutions. This platform is designed to minimize time to value.
So, how does this translate into real results?
LivePerson unifies digital experiences, connecting channels, systems, and data to deliver AI-powered customer and agent experiences. You can automate routine tasks, scaling agents up to 3x capacity, and boosting CSAT by 20 points without overhauling your existing tech stack.
This platform integrates seamlessly with existing contact center systems and supports Bring Your Own AI. This ensures your business remains adaptable and innovative, letting you unify digital experiences, elevate every interaction, and prove ROI, fast. LivePerson orchestrates human agents, bot interactions, and AI agents to streamline customer interactions and deliver connected experiences.
Your team and customers will feel the transformation from day one.
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Key features:
- Conversational Cloud and Generative AI: Identifies customer intent and leverages large language models for personalized, responsible, and safe AI experiences that scale.
- Conversational Intelligence & Insights: Provides critical data and insights to optimize conversations, improving customer engagement and agent performance across your business.
- Seamless Integrations and BYO AI: Unlocks more data and delivers increased flexibility by integrating with existing systems and supporting your existing AI models.
Learn more about LivePerson features, pricing, & alternatives →
Verdict: LivePerson emerges as a top-tier Conversational AI Platform choice, especially for enterprises. Its robust enterprise-grade security and scalability, handling over a billion conversations monthly, combined with capabilities like 90% automation rate and 25% CSAT boost, make it ideal for transforming customer engagement and optimizing operational costs.
6. boost.ai
Struggling with complex AI platform evaluations?
boost.ai delivers AI-powered customer experience solutions, specifically addressing your need for reliable conversational AI.
This platform specializes in regulated industries, ensuring your solution meets strict security, privacy, and audit requirements. This means you can deploy AI with full control and compliance.
Here’s how boost.ai empowers your team.
You can deliver seamless self-service across channels, including both chat and voice automation, for faster ROI. This comprehensive approach means your customers receive consistent, high-quality support regardless of their preferred communication method.
The platform also offers a hybrid AI approach, blending traditional NLUs with advanced LLMs, so you can meet every customer need. Additionally, its end-to-end enterprise technology allows you to build, analyze, and optimize your conversational AI solutions, ensuring continuous improvement. Plus, it integrates with your existing systems, elevating customer experiences.
The result is transformed customer engagement and assistance.
Before diving deeper, you might find my analysis of best Customer Data Platform solutions helpful for unifying your customer data.
Key features:
- Regulated Industry Focus: Tailored to meet stringent security, privacy, and audit requirements for heavily regulated sectors like financial services and insurance, ensuring compliance and trust.
- Omnichannel Self-Service: Provides robust chat and voice automation, allowing your customers to access support seamlessly across various channels for improved efficiency and faster return on investment.
- Hybrid AI & Generative AI: Combines traditional Natural Language Understanding (NLU) with cutting-edge Generative AI capabilities for hyper-personalized customer experiences, empowering your existing team.
Learn more about boost.ai features, pricing, & alternatives →
Verdict: If you operate in a regulated industry and prioritize security, compliance, and predictable implementation, boost.ai stands out as a strong contender for the best conversational AI platform. Its proven 100% success rate and focus on empowering your existing team, as evidenced by a 4.8/5-star satisfaction rating, make it a reliable choice.
7. Kore.ai
Struggling with complex AI platform evaluations?
Kore.ai’s comprehensive platform offers AI solutions for Work, Service, and Process, addressing diverse enterprise needs. This means you can standardize your AI strategy across departments.
Their platform simplifies complex AI adoption, providing powerful no-code tools and pre-built agents. This ensures you can deploy AI swiftly without extensive custom development or reliance on specialized IT teams.
You need to accelerate your AI journey.
Kore.ai accelerates your path to AI value, enhancing customer engagement and operational efficiency across your enterprise. Their AI for Service solution, for example, improves customer satisfaction by enabling human-like self-service dialogues.
Additionally, AI for Work empowers your employees with robust workspace search and pre-built agents for HR, IT, and recruiting. This allows your teams to automate repetitive tasks and access information faster. The AI for Process solution then transforms knowledge-intensive operations by automating complex, cross-functional backend processes and enforcing compliance. Plus, their Agent Platform offers multi-agent orchestration, allowing AI agents to collaborate contextually and share memory for end-to-end reasoning across workflows.
This means scalable automation without compromising user experience.
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Key features:
- Comprehensive AI Offerings: Drive value across AI for Work (employee productivity), AI for Service (customer experience), and AI for Process (operational efficiency) with specialized solutions.
- Sophisticated Agent Platform: Build and manage powerful AI agents with multi-agent orchestration, advanced AI engineering tools, and robust security, compliance, and governance frameworks.
- Flexible No-Code/Pro-Code Tools: Accelerate development and empower your organization to create custom AI agents, workflows, and integrations using intuitive no-code builders and pro-code extensions.
Learn more about Kore.ai features, pricing, & alternatives →
Verdict: Kore.ai stands out as a best conversational AI platform for mid-sized to large enterprises, offering a versatile platform that addresses critical pain points like complex evaluations and ROI justification. With capabilities like 95% intent accuracy and $97M annual cost savings, Kore.ai delivers measurable outcomes.
8. Uniphore
Struggling to unify AI for both IT and business users?
Uniphore’s Business AI Cloud bridges this gap by combining consumer AI’s simplicity with enterprise-grade security and scalability.
This means you can power the agentic enterprise with a full-stack AI platform, empowering business users to instantly deploy AI agents and access company knowledge.
Here’s your comprehensive solution.
Uniphore solves complex AI integration challenges with its Business AI Cloud, a sovereign, composable, and secure platform. This design allows you to retain full control over your data, models, and AI workflows through a zero-copy architecture that keeps data in place.
You can also integrate Uniphore with existing enterprise technology and data stacks, connecting to any AI data source, model, or application without vendor lock-in. Additionally, the platform provides AI-specific protections like guardrails, observability, and adversarial prompt defense for system resilience and compliance.
The platform includes an Agentic Layer for automating complex business processes with a natural language builder, a Model Layer for orchestrating both closed and open-source LLMs, and a Knowledge Layer to structure enterprise data for AI-ready knowledge retrieval and fine-tuning. Plus, the Data Layer activates enterprise data instantly without migrations.
This empowers your teams with powerful, secure AI.
While we’re discussing enhancing customer interactions with AI, understanding how patient engagement software can transform healthcare communication is also crucial.
Key features:
- Sovereign deployment options: Allows your enterprise to retain full control over data, models, and AI workflows with cloud, multi-cloud, and on-premises deployments using zero-copy architecture.
- Composable integration: Integrates with your existing technology and data stacks, connecting to any AI data source, model, or application for flexible deployment without vendor lock-in.
- Secure AI protections: Embeds AI-specific guardrails to control model behavior, provides observability, granular governance, and includes adversarial prompt defense for resilience and compliance.
Learn more about Uniphore features, pricing, & alternatives →
Verdict: Uniphore’s Business AI Cloud, with its sovereign, composable, and secure architecture, makes it an excellent choice if you’re seeking the best conversational AI platform. Its ability to unify AI for both IT and business users, coupled with features like real-time guidance and self-service agents, drives significant outcomes, as seen in a 65% decrease in audience creation time and a 2X increase in sales team effectiveness for its customers.
9. Verint
Are your AI experiments delivering real business outcomes?
Verint’s Open Platform is cloud-native, designed specifically to increase CX automation in your contact center. This means you can achieve lower costs while elevating the customer experience.
If you’re grappling with complex feature comparisons and ROI justification, Verint offers a path to drive AI outcomes with specialized bots. You can see measurable improvements in weeks.
Here’s how Verint delivers.
Verint’s open platform approach lets you inject AI directly into workflows with Verint Da Vinci™ AI, future-proofing your investment. This allows for increased agent capacity and improved self-service with AI-powered IVAs.
Additionally, Verint provides an Engagement Data Hub to make all interaction and experience data available for analysis in an open, unified way. You can also leverage tools like the Agent Copilot to dramatically increase agent capacity, and the Coaching Bot provides real-time guidance to employees, leading to positive customer outcomes. This comprehensive suite unifies customer interactions across voice and digital channels for a consistent omnichannel experience.
The result is tangible benefits like those seen by Volaris, achieving an 85% containment rate with Verint IVA, handling three times the interactions with the same number of agents.
Key features:
- Verint Da Vinci™ AI and Bots: Injects AI directly into workflows with an open approach, helping you automate interactions and improve self-service.
- Agent Copilot and Coaching Bot: Increases agent capacity and performance by providing real-time knowledge and guidance, leading to faster call times and improved NPS.
- Open Engagement Data Hub: Unifies interaction and experience data for analysis, enabling meaningful insights across voice and text channels to lower costs.
Learn more about Verint features, pricing, & alternatives →
Verdict: Verint stands out as a strong contender for the best conversational AI platform, delivering rapid AI business outcomes. Their cloud-native Open Platform, powered by Verint Da Vinci™ AI and specialized bots, dramatically increases CX automation, allowing you to lower costs and elevate customer experience, as evidenced by a bank containing 80% of interactions and a telco boosting sales with their Coaching Bot.
Conclusion
Choosing the right AI platform is tough.
You’re comparing complex features, justifying ROI, and trying to find a tool that actually integrates with your current systems without a massive headache.
A study by Callin.io found that AI can reduce resolution times by 52%. That’s a massive efficiency gain your support team is missing out on, which directly impacts customer satisfaction and your bottom line.
Here’s the platform I recommend.
After my review, Sprinklr is the clear winner for unifying all your customer touchpoints into a single, efficient, and user-friendly platform.
I was impressed by how its unified platform drives up to 40% higher productivity. It’s truly the best conversational AI platform for eliminating chaos and empowering your agents.
While we’re discussing business efficiency, my guide on streamlining cross-team alignment can help your entire organization.
I suggest you book a free demo of Sprinklr to see how their unified approach can transform your entire support operation.
Unlock unparalleled productivity and efficiency.
