8x8
8x8 provides a unified contact center and communications platform that integrates voice, video, chat, and contact center solutions into a single cloud-based interface to streamline your business interactions.
Adversus
Adversus is a cloud-based dialer and outbound CRM solution designed to help telemarketing, sales, and fundraising companies automate workflows and increase reach through intelligent campaign management.
Quick Comparison
| Feature | 8x8 | Adversus |
|---|---|---|
| Website | 8x8.com | adversus.io |
| Pricing Model | Subscription | Subscription |
| Starting Price | $24/month | $100/month |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1987 | 2015 |
| Headquarters | Campbell, USA | Aarhus, Denmark |
Overview
8x8
8x8 offers a unified platform that brings your phone system, video meetings, and team messaging together in one place. You can manage all your internal and external communications through a single interface, eliminating the need to toggle between different apps. It is designed to help your team stay connected whether they are in the office or working remotely, providing high-quality voice and video services globally.
The platform specifically solves the problem of fragmented communication by offering integrated contact center capabilities alongside standard business phone features. You can easily scale your operations from a few users to thousands, benefiting from built-in analytics that show you how your team is performing. It is ideal for mid-market and enterprise companies that need reliable, secure, and compliant communication tools across multiple international locations.
Adversus
Adversus is a specialized outbound platform that combines a powerful automated dialer with integrated CRM capabilities. You can manage complex telemarketing campaigns, automate your follow-up sequences, and track lead journeys from the first call to the final sale. The platform focuses on eliminating manual downtime by using predictive dialing and smart redial logic, ensuring your team spends more time talking to prospects and less time navigating spreadsheets.
You can customize your workflows with a visual journey builder to trigger emails, SMS, or status changes based on call outcomes. It is built primarily for outbound-heavy organizations like telemarketing agencies, insurance brokers, and fundraising groups. Whether you are managing a small team of five or a large-scale call center, the software provides the real-time analytics and compliance tools you need to scale your operations efficiently.
Overview
8x8 Features
- Unified Communications Access your business phone, team chat, and video meetings from a single app on your desktop or mobile device.
- Omnichannel Contact Center Interact with your customers across voice, email, chat, and social media channels to provide a consistent support experience.
- Global Presence Get local phone numbers in over 50 countries so you can establish a professional presence wherever your customers are.
- HD Video Conferencing Host secure video meetings with up to 500 participants and use screen sharing to collaborate on projects in real-time.
- Advanced Analytics Track call quality and team performance with real-time dashboards that help you make data-driven decisions for your business.
- Smart Presence See the availability of your colleagues across all devices so you know the best time to reach out or transfer calls.
Adversus Features
- Predictive Dialer. Increase your talk time by automatically dialing multiple lines and connecting your team only when a live person answers.
- Visual Journey Builder. Design automated workflows that trigger follow-up emails or SMS messages based on specific call results you record.
- Lead Management. Organize your leads into smart pools and set custom redial rules to ensure you reach every prospect at the best time.
- Real-time Dashboards. Monitor your team's performance instantly with live statistics on call duration, conversion rates, and hourly productivity.
- Built-in CRM. Keep all your prospect data in one place and customize data fields to match your specific sales or fundraising process.
- Compliance Tools. Stay compliant with local regulations using built-in features for DNC list filtering and automated consent management.
- Call Recording. Record and store your conversations automatically to help you train your team and ensure high quality standards.
- SMS & Email Templates. Send personalized messages to your prospects directly from the dialer interface to keep the conversation moving forward.
Pricing Comparison
8x8 Pricing
- Unlimited calling to 14 countries
- HD video conferencing
- Team messaging and business SMS
- Mobile and desktop apps
- Integrations with CRM and productivity tools
- Multi-level auto attendant
- Everything in X2, plus:
- Unlimited calling to 48 countries
- Supervisor analytics and dashboards
- Call monitoring and whisper modes
- Quality management tools
- Advanced 8x8 Frontdesk features
Adversus Pricing
- Full Dialer access
- Integrated CRM
- Automated Workflows
- Real-time Reporting
- Email & SMS integration
- Call Recording
- Everything in Standard, plus:
- Custom onboarding
- Dedicated account manager
- Advanced API support
- SLA guarantees
- Custom contract terms
Pros & Cons
8x8
Pros
- Excellent call quality and reliability across global locations
- Consolidates multiple communication tools into one easy interface
- Strong security features and compliance for regulated industries
- Seamless mobile app experience for remote work flexibility
Cons
- Initial setup and configuration can be complex
- Customer support response times can be inconsistent
- Interface may feel cluttered for very basic users
Adversus
Pros
- Highly intuitive interface requires very little agent training
- Powerful automation tools significantly reduce manual data entry
- Excellent customer support with fast response times
- Reliable browser-based performance with no software installation
- Flexible lead recycling rules improve contact rates
Cons
- Higher starting price point than basic dialers
- Initial setup of complex journeys takes time
- Reporting customization can be complex for beginners