AiSensy
AiSensy is a WhatsApp engagement platform that helps you grow your business by sending automated broadcasts, managing live chats, and integrating chatbots using the official WhatsApp Business API.
Glia
Glia provides a unified digital customer service platform that combines co-browsing, video, and voice to help you support customers directly within your website or mobile application.
Quick Comparison
| Feature | AiSensy | Glia |
|---|---|---|
| Website | aisensy.com | glia.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $15/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2020 | 2012 |
| Headquarters | Gurugram, India | New York, USA |
Overview
AiSensy
AiSensy is a comprehensive WhatsApp engagement platform built on the official WhatsApp Business API to help you scale your business communications. You can send broadcast messages to thousands of users at once, automate notifications for orders or abandoned carts, and manage all customer interactions through a unified multi-agent live chat team inbox.
The platform allows you to build smart chatbots without coding to handle routine queries 24/7, ensuring you never miss a lead. Whether you are a small startup or a large enterprise, you can integrate your existing CRM or e-commerce store to trigger personalized messages based on user behavior, helping you drive more conversions and improve customer retention.
Glia
Glia helps you transform how you interact with customers by bringing the human touch to digital channels. Instead of forcing customers to leave your website to call a support line, you can meet them exactly where they are using integrated voice, video, and chat. This unified approach eliminates the friction of traditional support and keeps your customers engaged within your digital property.
You can guide customers through complex processes in real-time using high-precision co-browsing, allowing your team to see what the customer sees without compromising privacy. The platform is specifically designed for high-stakes industries like banking, insurance, and credit unions where security and trust are paramount. By consolidating all communication tools into a single representative desktop, you can reduce handle times and significantly improve your customer satisfaction scores.
Overview
AiSensy Features
- WhatsApp Broadcasting Send unlimited messages to your entire contact list in one click while keeping your account safe from bans.
- Multi-Agent Team Inbox Manage all your customer conversations in one place with multiple team members using a single WhatsApp number.
- No-Code Chatbot Builder Create automated chat flows to answer common questions and qualify leads instantly without writing a single line of code.
- Automated Notifications Set up automated alerts for payment reminders, shipping updates, and abandoned cart recovery to boost your revenue.
- Smart Audience Segments Organize your contacts with tags and attributes so you can send highly targeted campaigns to specific customer groups.
- Click-to-WhatsApp Ads Track and manage leads coming directly from Facebook and Instagram ads into your WhatsApp chat for better ROI.
Glia Features
- Dual-Sourced Co-Browsing. Guide your customers through complex forms and websites in real-time by seeing exactly what they see on their screen.
- Digital Voice and Video. Transition instantly from a chat to a voice or video call to resolve sensitive issues with a personal touch.
- Unified Desktop. Manage all your customer interactions—from chat to phone—in one single interface to keep your workflow organized and efficient.
- Conversational AI. Deploy intelligent virtual assistants that handle routine queries automatically and hand off complex issues to your live team.
- On-Screen Collaboration. Draw on your customer's screen or highlight specific elements to provide clear, visual instructions during a support session.
- Secure Messaging. Exchange sensitive documents and messages within a secure, encrypted environment that meets strict financial and insurance compliance standards.
Pricing Comparison
AiSensy Pricing
- Up to 2000 Monthly Active Users
- Unlimited Broadcasts
- Multi-Agent Team Inbox
- Basic Chatbot Builder
- Standard Integrations
- Mobile App Access
- Everything in Basic, plus:
- Up to 5000 Monthly Active Users
- Advanced Chatbot Builder
- Campaign Scheduler
- Click-to-WhatsApp Ad Tracking
- Priority Support
Glia Pricing
Pros & Cons
AiSensy
Pros
- Official WhatsApp API access prevents account banning issues
- User-friendly interface makes campaign setup very fast
- Excellent customer support via WhatsApp and live chat
- Seamless integration with popular e-commerce platforms like Shopify
Cons
- WhatsApp conversation charges are billed separately from subscription
- Initial API approval process can take a few days
- Advanced automation requires a slight learning curve
Glia
Pros
- Seamless transition between chat, voice, and video
- Industry-leading co-browsing accuracy and security
- Reduces customer effort by staying on-page
- Excellent reporting on representative performance and metrics
- Strong focus on compliance for financial institutions
Cons
- Initial setup requires technical resources for integration
- Higher price point than basic chat tools
- Learning curve for managing multiple simultaneous channels