Arrows Review: Accelerate Deal Closing & Onboarding for HubSpot Teams

Onboarding shouldn’t be this confusing.

If you’re searching for a way to fix scattered onboarding steps and slow sales cycles, you know how frustrating it is to manage everything across emails, spreadsheets, and way too many tools.

The big headache comes from lost deals and churned customers every week just because your team can’t keep everyone on track.

Arrows is built to directly solve these problems, with deep HubSpot integration, collaborative onboarding plans, and smart digital sales rooms that actually move your customer journey forward—instead of piling on extra work.

In this review, I’ll cover how Arrows can streamline your onboarding and sales processes so your team actually sees follow-through and better outcomes right in HubSpot.

We’ll dig into all the core features, pricing, what it’s really like to set up Arrows, and how they stack up to alternatives—in this Arrows review to help you seriously evaluate your options.

You’ll walk away knowing the features you need to choose a solution you’ll actually use and trust.

Let’s get started.

Arrows Overview

Arrows, founded in 2020 and based in West Hollywood, is on a mission to simplify the often-painful customer onboarding and sales processes for modern B2B teams.

What really sets them apart is their dedicated focus on being a solution built for HubSpot users. Instead of targeting everyone, they specialize in helping your sales and success teams automate complex customer-facing workflows right inside HubSpot.

They’ve seen impressive growth since launching their native HubSpot app, backed by a significant Series A funding round. Through this Arrows review, you’ll see how this investment translates into product maturity.

Unlike competitors like Rocketlane, which can feel like separate project management tools layered on top of your CRM, Arrows acts as a true extension of HubSpot. This specialization avoids the feature bloat I see in more generalized platforms.

You’ll find they work with a range of B2B software and service companies. The common thread is a deep operational investment in the HubSpot ecosystem for their entire go-to-market motion.

From what I’ve seen, their entire strategy centers on automating complex workflows without making your team leave the CRM. This directly addresses the market’s push for consolidating tech stacks and eliminating painful data silos between departments.

Let’s dig into their capabilities.

Arrows Features

Disconnected customer journeys are a real headache.

Arrows features focus on streamlining customer-facing plans, especially for onboarding and sales, deeply integrated with HubSpot. Here are the five main Arrows features that truly transform customer engagement.

1. Onboarding Plans

Is your customer onboarding a messy pile of emails?

Fragmented onboarding communications can frustrate new customers and lead to early churn. This disorganization makes it hard for your team to track progress.

Arrows allows you to send personalized onboarding plans with automated email reminders and assigned tasks. From my testing, the clear roadmap provided reduces customer confusion and keeps everyone aligned. This feature ensures a smoother start for your new clients.

This means you can drastically reduce early churn and dramatically boost your onboarding efficiency.

2. Sales Rooms

Tired of disorganized sales follow-ups?

Scattered meeting notes and shared documents often slow down deal progression. Prospects can miss key information, causing delays.

Arrows lets you create dynamic, personalized digital sales rooms to centralize all sales resources for prospects. What I love about this feature is how AI analyzes call transcripts to suggest content, keeping your room aligned. It makes sharing everything a breeze.

The result is your sales team can accelerate deal progression and significantly increase win rates by keeping everything in one place.

3. HubSpot Integration

Still juggling multiple tools to manage customer data?

Working across various platforms creates data silos and inefficient workflows. You lose valuable time switching between systems.

Arrows offers a deep, native integration with HubSpot, allowing you to manage plans and rooms directly within your CRM. Here’s what I found: two-way data sync with HubSpot deals and tickets is incredibly powerful. This feature eliminates the need for separate tools.

This means you get a unified view of customer activity, enabling smarter automation and advanced reporting directly within HubSpot.

4. Interactive Task Actions

Is getting customer inputs like scheduling and forms a pain?

Customers often need to jump between different apps to complete tasks, leading to drop-offs. This adds friction to their journey.

Within Arrows plans, customers can directly schedule meetings, upload documents, watch videos, and fill out forms. This is where Arrows shines: the ability to complete diverse actions in one place truly simplifies the customer experience. This feature captures all necessary information efficiently.

So your customers get a seamless experience, and your team ensures all critical information and actions are captured and synced.

5. Analytics and Reporting

Struggling to track customer engagement in your plans?

Without clear insights, it’s hard to optimize your sales or onboarding processes. You can’t identify bottlenecks or areas for improvement.

Arrows provides insights into customer engagement and onboarding progress, tracking plan activity and task completion times. From my testing, the data can be synced to HubSpot properties, allowing for custom reports there. This feature gives you full visibility.

This means you can make data-driven decisions to optimize your processes and gain real-time visibility into sales and onboarding engagement.

These Arrows features work together to create a cohesive customer engagement platform that simplifies complex customer journeys.

Arrows Pricing

Worried about software costs spiraling out of control?

Arrows pricing offers tiered plans with clear monthly or annual billing options, making it easy to understand the investment for your sales and onboarding processes.

Plan	Price & Features
Growth Plan	$500 per month • Unlimited users & participants • All sales room content blocks • Best-in-class HubSpot integration • Up to 200 sales rooms/month • Up to 100 onboarding plans/month
Business Plan	$1,250 per month • Everything in Growth plan • Connect plans to HubSpot custom objects • Advanced HubSpot automation • Sync 60+ Arrows engagement data points • Priority support & guided onboarding
Enterprise Plan	Custom pricing per month • Everything in Business plan • Customized usage limits • SAML/Single Sign-On • Automated user lifecycle management • Audit logs & custom contracts/SLAs

1. Value Assessment

Great value for growing teams.

What I found regarding Arrows pricing is its commitment to unlimited users across plans, which significantly helps your budget as your team expands. This approach means you won’t incur additional costs for every new user, which many other platforms charge for and helps avoid hidden expenses.

This means your monthly costs stay predictable as you scale, with clear features at each level.

2. Trial/Demo Options

Smart evaluation options available.

Arrows offers a 7-day free trial for both the Growth and Business plans, giving you hands-on experience before committing. What impressed me is that you can also sign up for a free Arrows account to build plan templates or sales rooms, providing sustained testing.

This helps you evaluate Arrows’ fit for your operations and budget before full payment.

3. Plan Comparison

Choosing the right plan is key.

The Growth Plan provides solid basics for clear buying processes, while the Business Plan dramatically enhances automation with HubSpot. What stands out is how the Enterprise tier is truly for customized, high-security needs rather than just more users or basic features.

This helps you match pricing to actual usage requirements, ensuring your budget aligns with specific feature needs.

My Take: Arrows’ pricing strategy offers clear tiers focused on HubSpot integration, making it ideal for teams prioritizing predictable costs and seamless alignment with their existing CRM.

The overall Arrows pricing reflects transparent, scalable value for HubSpot-centric businesses.

Arrows Reviews

What do real customers actually think?

These Arrows reviews dive deep into actual user experiences, drawing from various platforms to offer a balanced perspective on what customers genuinely think about the software.

1. Overall User Satisfaction

Users are largely very satisfied.

From my review analysis, Arrows consistently garners high praise, averaging 4.7 stars on G2 and 4.8 on FeaturedCustomers. What I found in user feedback is that customers are highly pleased with its core functionality, often calling it a game-changer for their processes.

This indicates you can expect a generally positive experience and significant process improvements.

2. Common Praise Points

Simplified workflows win hearts.

Users consistently highlight Arrows’ ability to streamline onboarding and sales processes, replacing fragmented communications with a clear, visual plan. From customer feedback, the deep HubSpot integration is a standout feature, eliminating tool-switching and providing crucial insights directly in your CRM.

This means your team will save time and gain better visibility into customer journeys.

3. Frequent Complaints

Some personalization gaps exist.

While overall sentiment is positive, several reviews mention a desire for more extensive branding personalization options within the platform. What stood out in customer feedback is how some users wish for more native advanced reporting directly within Arrows, though HubSpot integration helps here.

These challenges seem like minor issues rather than significant deal-breakers for most users.

The overall Arrows reviews reflect strong user satisfaction with practical feedback for minor enhancements.

Best Arrows Alternatives

Choosing the right client engagement platform?

The best Arrows alternatives include several strong options, each better suited for different business situations, CRM ecosystems, and primary use cases.

1. Rocketlane

Need broader project management beyond just onboarding?

Rocketlane offers a comprehensive platform for customer onboarding and project delivery, extending beyond Arrows’ HubSpot-centric focus. From my competitive analysis, Rocketlane provides a more extensive project management suite, offering a wider range of CRM integrations compared to Arrows’ deep HubSpot specialization.

Choose Rocketlane if your business needs a broader project management solution and isn’t exclusively tied to HubSpot.

2. GUIDEcx

Prioritizing a highly guided, intuitive customer experience?

GUIDEcx emphasizes automated communication and task management for a seamless onboarding journey, focusing on user-friendliness. What I found comparing options is that GUIDEcx excels in creating intuitive, guided experiences for both customers and internal teams, often reducing manual work more extensively.

Consider this alternative when an exceptionally guided customer onboarding experience is your top priority.

3. ChurnZero

Is comprehensive customer success and retention your main goal?

ChurnZero is primarily a customer success platform offering robust analytics and automation for the entire customer lifecycle, including onboarding. From my analysis, ChurnZero focuses on proactive customer health management and churn reduction, providing a broader scope than Arrows’ onboarding and sales room specialization.

Choose ChurnZero when your primary need is a full-lifecycle customer success platform with advanced retention capabilities.

4. Dock

Looking for a robust, CRM-agnostic digital sales room?

Dock directly competes with Arrows’ sales room functionality, focusing on personalized, collaborative spaces for buyers and sellers. Alternative-wise, Dock offers strong digital sales room capabilities that integrate with a wider range of CRMs beyond HubSpot, providing flexibility.

Choose Dock if your main requirement is a versatile digital sales room solution for various CRM environments.

The best Arrows alternatives depend on your existing CRM, specific use case, and budget more than feature lists.

Arrows Setup

Concerned about complicated software setup and training?

Arrows implementation is generally straightforward, especially for HubSpot users, but this Arrows review will detail what it takes to get up and running effectively.

1. Setup Complexity & Timeline

Getting started is surprisingly easy.

Arrows setup involves connecting your HubSpot account, enabling the Arrows card, and configuring data sync to HubSpot properties to automate plan creation. From my implementation analysis, users report “super easy” setup, often deploying organized plans quickly, making it less daunting than many complex software rollouts.

You can anticipate a relatively fast deployment, but planning your initial templates and automation workflows upfront will streamline the process.

2. Technical Requirements & Integration

Your HubSpot account is the core technical prerequisite.

Arrows is built specifically for HubSpot, so you’ll need a HubSpot account; advanced features require paid HubSpot tiers (e.g., Sales Hub Professional). What I found about deployment is that its deep HubSpot integration is a major strength, eliminating much of the traditional integration complexity.

Plan to leverage your existing HubSpot setup and ensure your HubSpot tier supports the advanced Arrows features you intend to use.

3. Training & Change Management

User adoption is key for maximizing value.

While the platform is intuitive, training your team on best practices, utilizing the knowledge base, and leveraging included templates is crucial. From my analysis, Arrows simplifies onboarding for your customers, which also translates to easier internal adoption once teams understand the benefits.

Invest time in exploring “The Vault” and consider guided onboarding with the Arrows success team to maximize your team’s proficiency.

4. Support & Success Factors

Vendor support can make all the difference.

Arrows’ customer reviews frequently highlight the excellent quality and responsiveness of their support team during implementation and beyond. What I found about deployment is that their “support and success gurus” actively educate teams, making the process smoother and more effective for users.

Plan to engage with their support and success teams, as their expertise is a critical factor for achieving a successful deployment and ongoing value.

The overall Arrows setup emphasizes ease of deployment and strong HubSpot integration, allowing businesses to streamline customer onboarding efficiently with good vendor support.

Bottom Line

Is Arrows the right fit for your business?

This Arrows review provides a comprehensive analysis to help you understand if this software aligns with your business needs and current HubSpot ecosystem.

1. Who This Works Best For

HubSpot-centric B2B SaaS companies thrive here.

Arrows is ideal for B2B SaaS companies, agencies, and professional services firms deeply integrated with HubSpot, focusing on optimizing customer onboarding and sales engagement. What I found about target users is that your success hinges on leveraging HubSpot as your primary CRM for seamless workflow automation and data centralization.

You’ll particularly benefit if your goal is to reduce customer time-to-value and significantly improve customer retention.

2. Overall Strengths

Unmatched HubSpot integration is a core advantage.

The software succeeds in streamlining complex customer journeys and sales processes through its deep, thoughtful HubSpot integration, automating workflows, and centralizing data. From my comprehensive analysis, its ability to unify onboarding processes replaces fragmented communications, leading to unified, simplified customer experiences.

These strengths translate directly into improved customer engagement, increased efficiency, and clear visibility into customer progress.

3. Key Limitations

HubSpot dependency is a critical factor.

While powerful, Arrows’ primary limitation is its deep reliance on the HubSpot ecosystem; businesses not using HubSpot will find it unsuitable. Based on this review, advanced native reporting options could be improved for better direct analysis within the platform, though HubSpot reporting helps.

I’d say these limitations are manageable trade-offs if you’re committed to HubSpot, but they are deal-breakers otherwise.

4. Final Recommendation

Arrows earns a strong, clear recommendation.

You should choose this software if your business leverages HubSpot and aims to create a more efficient, transparent, and engaging experience for your customers. From my analysis, Arrows excels in simplifying complex customer handoffs from sales to onboarding, significantly improving time-to-value.

My confidence level is extremely high for HubSpot users seeking to optimize customer journey management and enhance collaboration.

This Arrows review demonstrates significant value for HubSpot users, offering a powerful solution to streamline customer-facing processes from sales through onboarding.