AskNicely
AskNicely is a customer experience platform that helps your service business collect real-time feedback and empower your frontline teams to deliver consistently excellent customer service every day.
SurveyMonkey
SurveyMonkey is a versatile online survey software that helps you capture voices and opinions through customizable forms, automated data analysis, and specialized audience targeting to drive informed decision-making.
Quick Comparison
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Website | asknicely.com | surveymonkey.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 1999 |
| Headquarters | Portland, USA | San Mateo, USA |
Overview
AskNicely
AskNicely helps you turn customer feedback into actionable insights for your frontline staff. Instead of letting survey data sit in a spreadsheet, you can automatically collect feedback via email, SMS, or web after every customer interaction. This allows you to measure your Net Promoter Score (NPS) in real-time and respond to issues before they escalate into public complaints.
You can motivate your team by sharing positive shout-outs directly to their mobile devices and setting performance goals based on actual customer sentiment. The platform is designed specifically for service-based businesses with distributed teams, helping you maintain high standards across multiple locations. By connecting your CRM, you can automate the entire feedback loop and focus on growing your business through word-of-mouth and repeat customers.
SurveyMonkey
SurveyMonkey is a flexible survey platform that helps you gather feedback and transform it into actionable insights. Instead of guessing what your customers or employees think, you can create professional surveys in minutes using a library of pre-written templates and expert-certified questions. You can reach your audience wherever they are—via email, social media, or embedded on your website—and watch your data populate in real-time.
The platform handles everything from simple internal polls to complex market research projects with advanced branching logic and skip patterns. You can analyze your results automatically with built-in reporting tools that highlight trends and sentiment. It scales to fit your needs, offering a free basic version for quick tasks and robust paid plans for teams requiring deep data integration and custom branding.
Overview
AskNicely Features
- Automated NPS Surveys Send automated surveys via email, SMS, or web to track your Net Promoter Score without manual effort.
- Frontline Coaching Deliver personalized feedback and coaching tips directly to your staff's mobile phones to improve service quality.
- Real-time Dashboards Monitor customer satisfaction trends across different locations and teams with easy-to-read visual reports.
- Workflow Automation Trigger immediate alerts for negative feedback so you can resolve customer issues within minutes.
- Review Generation Prompt your happiest customers to leave reviews on Google and other platforms to boost your online reputation.
- Customer Experience TV Broadcast live customer feedback on office screens to keep your team focused on excellence and celebrate wins.
SurveyMonkey Features
- Expert Templates. Access over 250 expert-written survey templates so you can start collecting high-quality data without writing questions from scratch.
- Skip Logic. Create a personalized experience for your respondents by showing only relevant questions based on their previous answers.
- Real-time Analytics. Monitor your results as they come in and use automated charts to visualize trends and key insights instantly.
- Custom Branding. Add your own logos, colors, and fonts to your surveys to ensure a consistent and professional look for your brand.
- Multi-channel Distribution. Send your surveys through email, mobile apps, social media, or QR codes to reach your audience on their preferred platforms.
- Sentiment Analysis. Use AI-powered tools to automatically categorize open-ended text responses and understand the emotional tone behind the feedback.
Pricing Comparison
AskNicely Pricing
SurveyMonkey Pricing
- Unlimited surveys
- Up to 10 questions per survey
- Up to 100 responses per survey
- Standard survey templates
- Basic reporting and analysis
- Everything in Basic, plus:
- Unlimited questions
- 15,000 responses per year
- Skip logic and branching
- Data export to PDF, CSV, and XLS
- Custom logo and branding
Pros & Cons
AskNicely
Pros
- Seamless integration with popular CRMs like Salesforce
- High response rates due to short, mobile-friendly surveys
- Excellent mobile app for frontline staff engagement
- Intuitive interface makes setup and navigation simple
Cons
- Custom reporting can be difficult to configure
- Pricing is higher than basic survey tools
- Limited flexibility in survey design templates
SurveyMonkey
Pros
- Extremely intuitive interface for beginners
- Massive library of pre-built question banks
- Reliable mobile app for managing surveys
- Clean and professional respondent experience
Cons
- Individual plans require annual billing
- Free version has strict response limits
- Advanced logic features have a learning curve