8x8
8x8 provides a unified contact center and communications platform that integrates voice, video, chat, and contact center solutions into a single cloud-based interface to streamline your business interactions.
Avaya SBCE
Avaya Session Border Controller for Enterprise provides a robust security barrier for your unified communications, protecting your network from VoIP-specific threats while enabling secure remote connectivity for your workforce.
Quick Comparison
| Feature | 8x8 | Avaya SBCE |
|---|---|---|
| Website | 8x8.com | avaya.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $24/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1987 | 2000 |
| Headquarters | Campbell, USA | Durham, USA |
Overview
8x8
8x8 offers a unified platform that brings your phone system, video meetings, and team messaging together in one place. You can manage all your internal and external communications through a single interface, eliminating the need to toggle between different apps. It is designed to help your team stay connected whether they are in the office or working remotely, providing high-quality voice and video services globally.
The platform specifically solves the problem of fragmented communication by offering integrated contact center capabilities alongside standard business phone features. You can easily scale your operations from a few users to thousands, benefiting from built-in analytics that show you how your team is performing. It is ideal for mid-market and enterprise companies that need reliable, secure, and compliant communication tools across multiple international locations.
Avaya SBCE
Avaya Session Border Controller for Enterprise (SBCE) acts as a dedicated security gateway for your business communications. You can secure your SIP-based voice and video traffic without the complexity of traditional VPNs, ensuring that your remote employees stay connected safely. It sits at the edge of your network, filtering out malicious attacks and unauthorized access attempts before they reach your internal systems.
You can simplify how you manage external connections, whether you are integrating SIP trunking or supporting mobile users on various devices. The software scales to meet your needs, supporting everything from small branch offices to massive data centers. By centralizing your security policies, you reduce the risk of toll fraud and service disruptions while maintaining high-quality audio and video performance across your entire organization.
Overview
8x8 Features
- Unified Communications Access your business phone, team chat, and video meetings from a single app on your desktop or mobile device.
- Omnichannel Contact Center Interact with your customers across voice, email, chat, and social media channels to provide a consistent support experience.
- Global Presence Get local phone numbers in over 50 countries so you can establish a professional presence wherever your customers are.
- HD Video Conferencing Host secure video meetings with up to 500 participants and use screen sharing to collaborate on projects in real-time.
- Advanced Analytics Track call quality and team performance with real-time dashboards that help you make data-driven decisions for your business.
- Smart Presence See the availability of your colleagues across all devices so you know the best time to reach out or transfer calls.
Avaya SBCE Features
- SIP Security. Protect your network from Denial of Service (DoS) attacks and unauthorized registration attempts specifically targeting your voice systems.
- Remote Worker Access. Connect your remote team members securely to your office phone system without requiring them to use a cumbersome VPN.
- Toll Fraud Prevention. Monitor and block suspicious calling patterns automatically to prevent unauthorized long-distance charges on your business accounts.
- Encryption Management. Secure your conversations with built-in support for TLS and SRTP, ensuring your private business discussions remain private.
- SIP Trunking Support. Simplify your connection to service providers by normalizing SIP signaling, which ensures better compatibility and faster deployments.
- High Availability. Keep your communications running smoothly with failover capabilities that ensure your security gateway stays online during hardware issues.
Pricing Comparison
8x8 Pricing
- Unlimited calling to 14 countries
- HD video conferencing
- Team messaging and business SMS
- Mobile and desktop apps
- Integrations with CRM and productivity tools
- Multi-level auto attendant
- Everything in X2, plus:
- Unlimited calling to 48 countries
- Supervisor analytics and dashboards
- Call monitoring and whisper modes
- Quality management tools
- Advanced 8x8 Frontdesk features
Avaya SBCE Pricing
Pros & Cons
8x8
Pros
- Excellent call quality and reliability across global locations
- Consolidates multiple communication tools into one easy interface
- Strong security features and compliance for regulated industries
- Seamless mobile app experience for remote work flexibility
Cons
- Initial setup and configuration can be complex
- Customer support response times can be inconsistent
- Interface may feel cluttered for very basic users
Avaya SBCE
Pros
- Eliminates the need for VPNs for remote desk phones
- Highly effective at preventing SIP-based cyber attacks
- Integrates perfectly with existing Avaya Aura environments
- Scales easily from small branches to large enterprises
Cons
- Initial configuration requires specialized technical knowledge
- Documentation can be dense for first-time users
- Licensing costs can add up for high-volume environments