Avaya SBCE
Avaya Session Border Controller for Enterprise provides a robust security barrier for your unified communications, protecting your network from VoIP-specific threats while enabling secure remote connectivity for your workforce.
JustCall
JustCall is an AI-powered communication platform that provides businesses with a cloud phone system, SMS capabilities, and sales automation tools to enhance customer engagement and team productivity.
Quick Comparison
| Feature | Avaya SBCE | JustCall |
|---|---|---|
| Website | avaya.com | justcall.io |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $19/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2000 | 2016 |
| Headquarters | Durham, USA | New York, USA |
Overview
Avaya SBCE
Avaya Session Border Controller for Enterprise (SBCE) acts as a dedicated security gateway for your business communications. You can secure your SIP-based voice and video traffic without the complexity of traditional VPNs, ensuring that your remote employees stay connected safely. It sits at the edge of your network, filtering out malicious attacks and unauthorized access attempts before they reach your internal systems.
You can simplify how you manage external connections, whether you are integrating SIP trunking or supporting mobile users on various devices. The software scales to meet your needs, supporting everything from small branch offices to massive data centers. By centralizing your security policies, you reduce the risk of toll fraud and service disruptions while maintaining high-quality audio and video performance across your entire organization.
JustCall
JustCall is a comprehensive communication platform that transforms how you handle customer interactions across phone, SMS, and WhatsApp. You can instantly get local or toll-free numbers in over 70 countries, allowing your team to establish a global presence from a single interface. The platform focuses on eliminating manual data entry by syncing every call and message directly with your existing CRM.
You can accelerate your outbound sales efforts using automated dialers and improve coaching with real-time AI insights. Whether you are managing a remote support team or a high-volume sales department, the software provides the visibility you need through live call monitoring and detailed analytics. It simplifies your tech stack by consolidating your phone system, messaging, and workflow automation into one easy-to-use dashboard.
Overview
Avaya SBCE Features
- SIP Security Protect your network from Denial of Service (DoS) attacks and unauthorized registration attempts specifically targeting your voice systems.
- Remote Worker Access Connect your remote team members securely to your office phone system without requiring them to use a cumbersome VPN.
- Toll Fraud Prevention Monitor and block suspicious calling patterns automatically to prevent unauthorized long-distance charges on your business accounts.
- Encryption Management Secure your conversations with built-in support for TLS and SRTP, ensuring your private business discussions remain private.
- SIP Trunking Support Simplify your connection to service providers by normalizing SIP signaling, which ensures better compatibility and faster deployments.
- High Availability Keep your communications running smoothly with failover capabilities that ensure your security gateway stays online during hardware issues.
JustCall Features
- Multi-Channel Communication. Make calls, send texts, and manage WhatsApp chats from a single unified dashboard to stay connected with customers.
- Auto Dialer. Automate your outbound calling campaigns and reach more prospects in less time without manual dialing errors.
- CRM Integration. Connect with over 100 CRMs to automatically log calls, recordings, and texts directly under your contact records.
- AI Call Scoring. Use AI to automatically analyze and score your calls based on sentiment, talking speed, and script adherence.
- Live Call Monitoring. Listen in on live calls, whisper advice to your agents, or join the conversation to ensure high-quality service.
- Local Presence. Increase your call pick-up rates by showing a local caller ID that matches your prospect's geographic location.
Pricing Comparison
Avaya SBCE Pricing
JustCall Pricing
- Unlimited calling within US & Canada
- One local or toll-free number
- SMS and MMS capabilities
- Basic CRM integrations
- Call forwarding and recording
- Mobile and desktop apps
- Everything in Essentials, plus:
- Call monitoring and whispering
- Sales Dialer access
- SMS automation and sequences
- Advanced CRM integrations
- Appointment scheduling
Pros & Cons
Avaya SBCE
Pros
- Eliminates the need for VPNs for remote desk phones
- Highly effective at preventing SIP-based cyber attacks
- Integrates perfectly with existing Avaya Aura environments
- Scales easily from small branches to large enterprises
Cons
- Initial configuration requires specialized technical knowledge
- Documentation can be dense for first-time users
- Licensing costs can add up for high-volume environments
JustCall
Pros
- Seamless integration with popular CRMs like HubSpot and Pipedrive
- Quick and easy setup process for new phone numbers
- Reliable mobile app for managing calls on the go
- Helpful automated SMS sequences for lead follow-up
Cons
- Call quality can occasionally fluctuate on weaker connections
- Interface can feel cluttered when managing many active lines
- Additional costs for international numbers can add up quickly