Avaya SBCE
Avaya Session Border Controller for Enterprise provides a robust security barrier for your unified communications, protecting your network from VoIP-specific threats while enabling secure remote connectivity for your workforce.
Vonage
Vonage provides a unified communications platform that integrates voice, video, messaging, and contact center solutions into your existing business workflows to enhance global customer engagement and team collaboration.
Quick Comparison
| Feature | Avaya SBCE | Vonage |
|---|---|---|
| Website | avaya.com | vonage.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $19.99/month |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2000 | 2001 |
| Headquarters | Durham, USA | Holmdel, USA |
Overview
Avaya SBCE
Avaya Session Border Controller for Enterprise (SBCE) acts as a dedicated security gateway for your business communications. You can secure your SIP-based voice and video traffic without the complexity of traditional VPNs, ensuring that your remote employees stay connected safely. It sits at the edge of your network, filtering out malicious attacks and unauthorized access attempts before they reach your internal systems.
You can simplify how you manage external connections, whether you are integrating SIP trunking or supporting mobile users on various devices. The software scales to meet your needs, supporting everything from small branch offices to massive data centers. By centralizing your security policies, you reduce the risk of toll fraud and service disruptions while maintaining high-quality audio and video performance across your entire organization.
Vonage
Vonage offers a flexible cloud communications platform that helps you connect with customers and colleagues from anywhere. You can integrate voice, SMS, team messaging, and video meetings into a single interface, ensuring your team stays productive whether they are in the office or on the go. By moving your phone system to the cloud, you eliminate the need for expensive hardware while gaining access to advanced features like AI-driven call summaries and visual voicemail.
The platform is designed to grow with you, offering scalable solutions for small businesses and global enterprises alike. You can easily plug Vonage into the productivity tools you already use, such as Salesforce, Microsoft Teams, or Google Workspace, to streamline your workflows. Whether you need a simple business phone system or a complex programmable API for custom app development, Vonage provides the reliable infrastructure to keep your conversations moving.
Overview
Avaya SBCE Features
- SIP Security Protect your network from Denial of Service (DoS) attacks and unauthorized registration attempts specifically targeting your voice systems.
- Remote Worker Access Connect your remote team members securely to your office phone system without requiring them to use a cumbersome VPN.
- Toll Fraud Prevention Monitor and block suspicious calling patterns automatically to prevent unauthorized long-distance charges on your business accounts.
- Encryption Management Secure your conversations with built-in support for TLS and SRTP, ensuring your private business discussions remain private.
- SIP Trunking Support Simplify your connection to service providers by normalizing SIP signaling, which ensures better compatibility and faster deployments.
- High Availability Keep your communications running smoothly with failover capabilities that ensure your security gateway stays online during hardware issues.
Vonage Features
- Unified Communications. Manage your calls, team messages, and video meetings from a single desktop or mobile application for total flexibility.
- Vonage Meetings. Host high-quality video conferences with up to 200 participants and share your screen to collaborate in real-time.
- AI Virtual Assistant. Use natural language processing to handle routine customer inquiries automatically and route complex calls to the right live agents.
- Business SMS and MMS. Send and receive text messages using your business number to reach customers on their preferred mobile channels.
- Visual Voicemail. Read transcriptions of your voicemail messages directly in your inbox so you can respond quickly without listening to audio.
- Call Recording. Record and store your business calls automatically to ensure compliance and improve your team's performance through coaching.
- Multi-Level Auto Attendant. Create custom phone menus that direct your callers to the correct department efficiently without needing a receptionist.
- Smart Numbers. Program your business phone numbers to trigger specific actions or data lookups within your CRM during active calls.
Pricing Comparison
Avaya SBCE Pricing
Vonage Pricing
- Unlimited calls in US & Canada
- Unlimited team messaging
- Mobile and desktop apps
- Vonage App Center access
- Business SMS and MMS
- Everything in Mobile, plus:
- Unlimited video meetings
- Multi-level auto attendant
- CRM integrations
- IP desk phone compatibility
Pros & Cons
Avaya SBCE
Pros
- Eliminates the need for VPNs for remote desk phones
- Highly effective at preventing SIP-based cyber attacks
- Integrates perfectly with existing Avaya Aura environments
- Scales easily from small branches to large enterprises
Cons
- Initial configuration requires specialized technical knowledge
- Documentation can be dense for first-time users
- Licensing costs can add up for high-volume environments
Vonage
Pros
- Reliable call quality across mobile and desktop apps
- Extensive library of third-party CRM integrations
- Easy setup process for adding new user lines
- Flexible mobile app for remote work environments
- User-friendly interface for managing call routing
Cons
- Customer support response times can be slow
- Add-on features can significantly increase monthly costs
- Occasional lag during high-participant video meetings