8x8
8x8 provides a unified contact center and communications platform that integrates voice, video, chat, and contact center solutions into a single cloud-based interface to streamline your business interactions.
AVOXI
AVOXI is a cloud-based contact center platform providing global business phone numbers and communication tools to help you manage customer interactions across more than 170 countries worldwide.
Quick Comparison
| Feature | 8x8 | AVOXI |
|---|---|---|
| Website | 8x8.com | avoxi.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $24/month | Free |
| FREE Trial | ✓ 30 days free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1987 | 2001 |
| Headquarters | Campbell, USA | Atlanta, USA |
Overview
8x8
8x8 offers a unified platform that brings your phone system, video meetings, and team messaging together in one place. You can manage all your internal and external communications through a single interface, eliminating the need to toggle between different apps. It is designed to help your team stay connected whether they are in the office or working remotely, providing high-quality voice and video services globally.
The platform specifically solves the problem of fragmented communication by offering integrated contact center capabilities alongside standard business phone features. You can easily scale your operations from a few users to thousands, benefiting from built-in analytics that show you how your team is performing. It is ideal for mid-market and enterprise companies that need reliable, secure, and compliant communication tools across multiple international locations.
AVOXI
AVOXI is a cloud-based communication platform that simplifies how you manage global customer interactions. Instead of dealing with multiple local carriers, you can provision business phone numbers in over 170 countries instantly. You get a unified interface to manage inbound calls, route them to the right agents, and monitor performance with real-time analytics. It solves the complexity of international expansion by giving your team a local presence anywhere in the world.
You can use the platform to build a virtual contact center that scales with your needs, whether you are a small support team or a global enterprise. It integrates directly with your existing CRM tools to ensure your customer data stays synchronized. By moving your telephony to the cloud, you eliminate expensive hardware costs and give your remote or office-based teams the flexibility to stay connected from any location.
Overview
8x8 Features
- Unified Communications Access your business phone, team chat, and video meetings from a single app on your desktop or mobile device.
- Omnichannel Contact Center Interact with your customers across voice, email, chat, and social media channels to provide a consistent support experience.
- Global Presence Get local phone numbers in over 50 countries so you can establish a professional presence wherever your customers are.
- HD Video Conferencing Host secure video meetings with up to 500 participants and use screen sharing to collaborate on projects in real-time.
- Advanced Analytics Track call quality and team performance with real-time dashboards that help you make data-driven decisions for your business.
- Smart Presence See the availability of your colleagues across all devices so you know the best time to reach out or transfer calls.
AVOXI Features
- Global Number Porting. Move your existing business numbers to the cloud so you can maintain your brand identity while upgrading your technology.
- Smart Call Routing. Direct your incoming calls based on time of day, location, or agent skill to ensure every customer reaches the right person.
- Real-Time Analytics. Monitor your call volume and agent performance through live dashboards so you can make data-driven staffing decisions instantly.
- Call Recording. Record and store your customer conversations automatically to improve quality assurance and maintain accurate records for training.
- CRM Integration. Connect your phone system with tools like Salesforce or HubSpot to see caller details before you even pick up the phone.
- Virtual Attendant. Set up automated IVR menus to greet your callers and route them to the correct department without manual intervention.
Pricing Comparison
8x8 Pricing
- Unlimited calling to 14 countries
- HD video conferencing
- Team messaging and business SMS
- Mobile and desktop apps
- Integrations with CRM and productivity tools
- Multi-level auto attendant
- Everything in X2, plus:
- Unlimited calling to 48 countries
- Supervisor analytics and dashboards
- Call monitoring and whisper modes
- Quality management tools
- Advanced 8x8 Frontdesk features
AVOXI Pricing
- No monthly user license fee
- Inbound call management
- Standard call routing
- Call recording (30 days)
- Basic reporting
- SIP trunking support
- Everything in Launch, plus:
- Unlimited call recording storage
- Advanced IVR configurations
- Live monitoring and coaching
- Queue callback options
- CRM and helpdesk integrations
Pros & Cons
8x8
Pros
- Excellent call quality and reliability across global locations
- Consolidates multiple communication tools into one easy interface
- Strong security features and compliance for regulated industries
- Seamless mobile app experience for remote work flexibility
Cons
- Initial setup and configuration can be complex
- Customer support response times can be inconsistent
- Interface may feel cluttered for very basic users
AVOXI
Pros
- Extensive inventory of international toll-free numbers
- Fast activation times for new global lines
- User-friendly interface for managing call flows
- Responsive customer support for technical issues
Cons
- Mobile app functionality can be inconsistent
- Call quality depends heavily on internet stability
- Advanced reporting requires higher-tier paid plans