AZZLY, Inc. Review: Streamline Behavioral Health EHR & RCM Compliance

Managing behavioral health records shouldn’t be this overwhelming.

If you’re running an addiction treatment or mental health center, you know just how messy and time-consuming documentation, billing, and compliance can get.

Let’s be real—missing documentation or delayed billing eats into your day and leaves you worried about compliance and revenue that slips through the cracks.

AZZLY steps in with a platform built from the ground up for behavioral health, connecting all your EHR, patient management, and billing tasks in one place. Unlike generic medical systems, AZZLY actually understands your daily workflow, with things like configurable “Required Encounters,” a true living Master Treatment Plan, and telehealth integrated right into your schedule.

In this review, I’m showing you how AZZLY can fix daily headaches with a single solution so you can regain control over patient care and financials.

Throughout this AZZLY review, you’ll see a detailed look at features, real-world pros and cons, pricing, and smart alternatives—everything you need for a confident decision.

Stick with me for the features you need to finally streamline your team’s documentation, compliance, and billing without pulling your hair out.

Let’s get started.

AZZLY Overview

AZZLY has been in the healthcare software space since 2009, operating out of Orlando, Florida. Their core mission is to deliver a modern, all-in-one platform specifically for behavioral healthcare providers.

They aren’t a generalist EHR. Instead, their deep specialization in mental health and addiction treatment is their key strength. You’ll quickly notice their platform is purpose-built for the specific clinical and billing workflows you manage daily.

Recent funding, including a $2.2M Series B in early 2024, signals strong investor confidence. Through this AZZLY review, we’ll see how that platform investment benefits users.

Unlike competitors who often make you stitch systems together, AZZLY’s advantage is its single, unified Rize™ platform. This design feels like it was built by people who understand the frustration of disconnected clinical and financial data.

They work with a broad customer base, from residential substance use facilities to outpatient mental health clinics. I’ve seen them supporting over 5,000 users across more than 30 states.

From my analysis, their strategy centers on the entire patient lifecycle. They’re doubling down on making the connection between your patient care, engagement, and financial outcomes much smoother and more efficient.

Now let’s dig into their features.

AZZLY Features

Tired of juggling separate systems for patient care and billing?

AZZLY features combine clinical, administrative, and financial functions into one powerful platform. Here are the five main AZZLY features that streamline operations for behavioral health and addiction treatment providers.

1. Electronic Health Record (EHR) & Patient Management (PM)

Is your documentation a chaotic mess?

Scattered patient records and inconsistent forms can lead to compliance risks and wasted staff time. You need a centralized system.

AZZLY Rize offers a chronological eChart for all documentation, featuring a master library of compliant forms you can configure. From my testing, the “Required Encounters” feature really shines for ensuring staff complete necessary documentation for specific services. This feature helps prevent critical steps from being missed.

This means you get a unified, compliant record-keeping system that reduces administrative burden and improves care coordination.

2. Revenue Cycle Management (RCM) & Medical Billing

Are billing errors eating into your revenue?

Inefficient billing processes lead to denied claims, delayed payments, and financial strain. You deserve a seamless solution.

AZZLY’s RCM covers the entire billing process, from eligibility checks to denial management, and integrates with Availity EDI Clearinghouse. What I love about this feature is its ability to autogenerate and scrub claims, which significantly reduces errors before submission. This capability ensures cleaner claims.

The result is improved cash flow, reduced administrative overhead, and more accurate reimbursement for your services.

3. Telehealth Integration

Struggling with disconnected virtual appointments?

Jumping between separate scheduling and video platforms complicates telehealth, leading to patient and provider frustration. You need seamlessness.

AZZLY Rize integrates Zoom directly into its calendar, allowing secure video consultations and automated reminders. This is where AZZLY shines, as telehealth appointments can also be automatically billed, saving significant administrative time. This feature ensures smooth virtual care delivery.

So you can easily expand access to care, improve patient convenience, and ensure your telehealth services are efficiently managed and billed.

4. E-Prescribing (eRx) & Medication Management

Worried about medication errors and compliance?

Manual prescribing and lack of drug interaction checks increase safety risks and compliance challenges. You need intelligent support.

AZZLY’s EPCS Gold™ Certified e-prescribing solution is integrated with the EHR, offering mobile-friendly workflows and clinical alerts. Here’s the thing – built-in alerts for drug interactions and allergies provide real-time patient safety checks. This feature also allows direct PDMP access.

This means safer prescribing, reduced risks, and improved medication adherence, all while maintaining full compliance.

5. Patient Engagement Portal (PEP)

Is patient communication fragmented and slow?

Outdated communication methods hinder patient engagement and create extra work for your staff. You need a direct channel.

The secure Patient Engagement Portal provides real-time access to intake forms, consents, and secure messaging. From my testing, the electronic signature capture and appointment request features greatly enhance patient autonomy and streamline administrative tasks. This feature empowers patients.

This means improved patient satisfaction, streamlined intake processes, and enhanced communication, supporting better treatment outcomes.

You’ll actually appreciate how these AZZLY features work together to form a truly cohesive and powerful solution for behavioral health and addiction treatment.

AZZLY Pricing

Wondering what AZZLY will actually cost you?

AZZLY pricing operates on a custom quote model, meaning you’ll need to speak with their team for a personalized breakdown, but this ensures pricing fits your exact needs.

1. Pricing Model & Cost Factors

Their custom pricing model provides flexibility.

AZZLY’s pricing is highly configurable, designed to match your specific requirements rather than rigid tiers. You choose the exact features you need—from “Light EHR” to “Comprehensive RCM”—and AZZLY creates a tailored quote for your organization. From my cost analysis, this means you only pay for what you use.

This approach ensures your budget aligns directly with the functional needs of your behavioral health or addiction treatment center.

2. Value Assessment & ROI

Is this pricing worth it?

AZZLY Rize delivers an all-in-one solution, potentially reducing costs associated with managing multiple disparate systems. From my cost analysis, the integrated features enhance operational efficiency, improving patient care and financial outcomes, leading to a strong ROI for your practice over time.

This means your investment goes beyond just software, actively contributing to better business and patient results, making it a good value.

3. Budget Planning & Implementation

Consider all aspects of your investment.

While exact monthly costs aren’t public, AZZLY emphasizes full transparency in its custom quotes. What I found regarding pricing is that implementation and training services are included, minimizing hidden costs for your initial setup. They also highlight potential funding opportunities and grants.

So for your budget planning, you can expect a comprehensive quote that covers core platform, setup, and ongoing support.

My Take: AZZLY’s custom pricing model is ideal for behavioral health and addiction treatment providers seeking a highly tailored solution that avoids unnecessary features and aligns precisely with their operational budget.

The overall AZZLY pricing reflects customized solutions aligned with your specific practice needs.

AZZLY Reviews

What do real customers actually think?

I’ve delved into AZZLY reviews to bring you a clear picture of what actual users experience, drawing insights from various feedback platforms and user testimonials. This analysis will give you a balanced view.

1. Overall User Satisfaction

Users are highly satisfied with AZZLY.

From my review analysis, AZZLY Rize™ consistently receives positive ratings, with users on SourceForge giving it a perfect 5.0/5.0. What I found in user feedback is how the comprehensive nature of the platform often leads to strong overall satisfaction, making it a reliable choice for many.

This indicates you can expect a generally positive experience with its integrated features.

2. Common Praise Points

Users consistently love its “one-stop shop” nature.

From the reviews I analyzed, AZZLY Rize™ is frequently praised as an “all-in-one” solution that streamlines diverse operations. What stands out is how users appreciate the excellent customer service and support, often noting quick and helpful responses that solve problems effectively.

This means you can expect robust support and a system that centralizes key functions efficiently.

3. Frequent Complaints

Some users report slow performance.

While overall positive, some AZZLY reviews mention occasional system slowness that can hinder productivity. What stands out in user feedback is how initial setup complexity can be a hurdle for some, requiring more time and training than anticipated to get fully operational.

These issues generally seem like minor inconveniences rather than significant deal-breakers for most users.

The overall AZZLY reviews reflect strong user satisfaction with minor performance notes and a focus on comprehensive features.

Best AZZLY Alternatives

Choosing the right behavioral health software can be tricky.

The best AZZLY alternatives include several strong options, each better suited for different business situations, priorities, and organizational scales. I’ve analyzed when each competitor makes the most sense.

1. Kipu Health

Running a large, specialized addiction treatment center?

Kipu Health excels for established addiction treatment facilities with complex, highly specific workflow needs and a larger budget. From my competitive analysis, Kipu offers a more extensive feature set for highly specialized addiction treatment, focusing deeply on that niche as an alternative.

You should choose Kipu if you need robust, addiction-centric features for a large, complex organization.

2. Sigmund Software (Aura)

Requiring highly customized, non-standard workflows?

Sigmund Software’s Aura is ideal when your organization has very unique or intricate operational processes that demand a deeply tailored EHR system. What I found comparing options is that Sigmund offers extensive customization capabilities, making it a flexible alternative for complex requirements.

Consider this alternative when your unique workflows require significant system tailoring beyond standard configurations.

3. Welligent

Prioritizing detailed reporting for outcomes and compliance?

Welligent shines if your organization places a strong emphasis on comprehensive reporting, outcome measurement, and meeting specific state or federal mandates. From my analysis, Welligent focuses on data-driven insights and compliance reporting, a key differentiator for this alternative.

Choose Welligent when detailed reporting and regulatory compliance are your absolute top priorities for a large, publicly funded organization.

4. Valant Behavioral Health EHR

Are you a small, dedicated mental health practice?

Valant focuses specifically on mental health, offering an intuitive EHR solution praised for its ease of use for individual practitioners or small groups. Alternative-wise, Valant offers a streamlined mental health-specific experience that might be more cost-effective for smaller practices.

You would choose Valant if your primary need is a user-friendly, mental health-focused EHR for a smaller practice.

The best AZZLY alternatives selection depends on your organization’s specific service offerings and size, not just feature lists.

AZZLY Setup

Implementing new software always brings questions.

For AZZLY Rize™, expect a structured, yet potentially complex, deployment process that requires careful planning. This AZZLY review will set realistic expectations for your implementation journey.

1. Setup Complexity & Timeline

Ready for a deep dive into configuration?

AZZLY setup involves tailoring forms and workflows to match your organization’s specific needs, which can be time-consuming. From my implementation analysis, initial customization can be complex due to the platform’s highly configurable nature, even with AZZLY’s master library of forms.

You’ll need to allocate significant time for detailed configuration and data migration, impacting your overall timeline.

2. Technical Requirements & Integration

How’s your IT infrastructure looking?

AZZLY Rize™ is cloud-based on Microsoft Azure, so your technical requirements primarily revolve around stable internet and user access. What I found about deployment is that its cloud architecture simplifies scalability and security, minimizing your on-premise hardware needs and offering continuous data backups.

Prepare for setting up secure user access and ensuring robust internet connectivity for all your locations.

3. Training & Change Management

Is your team ready for new workflows?

Your staff will need comprehensive training on the new EHR, PM, and RCM functionalities to ensure smooth adoption. From my analysis, AZZLY’s dedicated training and e-learning platform are crucial for overcoming the learning curve and integrating new processes seamlessly.

Invest in user training and designate internal champions to guide your team through the transition and adoption phases.

4. Support & Success Factors

How much support will you really get?

AZZLY provides responsive, USA-based support during implementation, with experts assisting with conversion and ongoing needs. What I found about deployment is that their “5-star training and support services” are a key success factor, helping resolve issues quickly and ensuring a smoother transition.

Plan to leverage AZZLY’s expert support team and ongoing consultations as critical resources for successful deployment.

Overall, successful AZZLY setup requires proactive planning and leveraging vendor support to tailor the platform to your unique operational requirements.

Bottom Line

Is AZZLY the right fit for your practice?

This AZZLY review synthesizes my comprehensive analysis to provide a clear, decisive recommendation, helping you understand its value proposition and who benefits most.

1. Who This Works Best For

Behavioral health and addiction treatment centers.

AZZLY Rize excels for healthcare organizations offering mental health and addiction treatment across various levels of care, including residential and outpatient programs. From my user analysis, growing mid-sized practices prioritizing integrated workflows will find this platform particularly effective for streamlining operations and ensuring compliance.

You’ll succeed if your practice values a unified system for clinical, administrative, and billing functions, enhancing both patient care and financial health.

2. Overall Strengths

Truly an all-in-one solution for treatment providers.

The software succeeds by integrating EHR, PM, and RCM into a single cloud-based platform, offering secure telehealth, e-prescribing, and a robust patient portal. From my comprehensive analysis, its strong commitment to compliance and dedicated customer support stands out, ensuring a reliable and well-supported experience for your team.

These strengths will translate into improved efficiency, reduced administrative burden, and better overall patient outcomes for your organization.

3. Key Limitations

Initial setup might require significant effort.

While powerful, some users have reported that the system can occasionally be slow to load, and the initial setup process might be time-consuming. Based on this review, practices with extremely tight setup timelines might find the initial configuration challenging without dedicated internal resources or comprehensive onboarding support.

These limitations are generally manageable, but you should factor in potential learning curves and initial resource allocation for a smooth implementation.

4. Final Recommendation

AZZLY Rize comes highly recommended.

You should choose AZZLY if your behavioral health or addiction treatment center seeks a comprehensive, integrated solution to manage clinical, administrative, and financial operations. From my analysis, this platform is ideal for improving compliance and efficiency across your entire practice, especially for mid-sized and growing organizations.

My confidence level is high for organizations needing robust, specialized behavioral health software that delivers significant operational benefits.

This AZZLY review shows significant value for its target audience, making it a strong contender if you’re looking to streamline your practice operations.