Backbase
Backbase provides an Engagement Banking Platform that helps financial institutions unify their customer journeys across all digital touchpoints and modernize their legacy banking systems with a customer-centric approach.
HES FinTech
HES FinTech provides modular lending software that automates the full loan lifecycle from digital onboarding and credit scoring to automated servicing and debt collection for financial institutions.
Quick Comparison
| Feature | Backbase | HES FinTech |
|---|---|---|
| Website | backbase.com | hesfintech.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2003 | 2012 |
| Headquarters | Amsterdam, Netherlands | Vilnius, Lithuania |
Overview
Backbase
Backbase helps you transform your financial institution into a digital-first bank by unifying all your customer journeys onto a single platform. Instead of struggling with fragmented legacy systems, you can manage retail, business, and wealth management services through one cohesive interface. This approach allows you to move away from product-siloed operations and focus entirely on the customer experience across web and mobile channels.
You can orchestrate every touchpoint in the customer lifecycle, from initial onboarding and daily banking to complex loan applications. The platform acts as an engagement layer that sits on top of your existing core banking systems, giving you the flexibility to innovate quickly without the risk of a complete core replacement. It is designed specifically for mid-to-large sized banks and credit unions looking to compete with digital-native challengers.
HES FinTech
HES FinTech provides a modular platform designed to automate your entire lending operation. You can replace slow, manual processes with a digital ecosystem that handles everything from the initial customer application and automated credit scoring to loan disbursement and final repayment. The software is built to scale with your business, whether you are a startup neobank or an established commercial lender looking to modernize your tech stack.
You can customize the platform to fit specific lending products like consumer loans, mortgages, or SME financing. By using built-in AI scoring and automated decision engines, you reduce human error and speed up your time-to-market. The platform focuses on helping you lower operational costs while providing your borrowers with a frictionless, mobile-ready experience that keeps them coming back.
Overview
Backbase Features
- Unified Engagement Layer Connect all your banking services into one single platform to provide a consistent experience across web and mobile apps.
- Digital Onboarding Create frictionless account opening processes that allow your customers to sign up and verify their identity in minutes.
- Banking-as-a-Service Deploy pre-built functional components for retail and business banking to accelerate your time-to-market for new digital features.
- Journey Orchestration Design and manage complex customer workflows visually to ensure every interaction feels personalized and relevant to your users.
- Employee Interface Empower your staff with a 360-degree view of customer data so they can provide better support and relevant product offers.
- Cloud-Native Deployment Scale your operations reliably using modern cloud infrastructure that supports high-volume transactions and ensures constant availability.
HES FinTech Features
- Digital Onboarding. Create seamless application flows for your customers with mobile-friendly web portals that capture data and documents instantly.
- GiniMachine AI Scoring. Make faster, more accurate lending decisions by using advanced machine learning models to predict borrower risk in real-time.
- Loan Servicing Engine. Automate your daily operations including interest calculations, payment scheduling, and automated notifications to keep your portfolio healthy.
- Debt Collection Module. Manage overdue accounts effectively with automated reminders and a structured workflow for your recovery teams to minimize losses.
- Back-Office Management. Give your team a centralized dashboard to review applications, manage user roles, and generate detailed financial reports.
- Document Automation. Generate loan agreements and certificates automatically using custom templates to save time and ensure legal compliance.
Pricing Comparison
Backbase Pricing
HES FinTech Pricing
Pros & Cons
Backbase
Pros
- Highly flexible architecture supports complex banking requirements
- Significantly improves the end-user digital experience
- Strong library of pre-built widgets accelerates development
- Excellent documentation for developers and implementation partners
- Effective at modernizing legacy systems without replacement
Cons
- Implementation requires significant technical expertise and time
- High total cost of ownership for smaller institutions
- Frequent updates can require dedicated maintenance resources
HES FinTech
Pros
- Modular architecture allows you to buy only what you need
- Highly customizable workflows adapt to unique local lending regulations
- Strong AI-driven credit scoring improves your portfolio quality
- Responsive technical support helps you through the implementation phase
Cons
- Custom implementation process requires significant initial time investment
- Lack of transparent public pricing makes budget planning difficult
- Learning curve exists for staff managing the complex back-office