Backbase
Backbase provides an Engagement Banking Platform that helps financial institutions unify their customer journeys across all digital touchpoints and modernize their legacy banking systems with a customer-centric approach.
NCR Voyix
NCR Voyix provides specialized point-of-sale software and digital commerce solutions designed to streamline operations for retail, hospitality, and banking businesses worldwide.
Quick Comparison
| Feature | Backbase | NCR Voyix |
|---|---|---|
| Website | backbase.com | ncr.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2003 | 1884 |
| Headquarters | Amsterdam, Netherlands | Atlanta, USA |
Overview
Backbase
Backbase helps you transform your financial institution into a digital-first bank by unifying all your customer journeys onto a single platform. Instead of struggling with fragmented legacy systems, you can manage retail, business, and wealth management services through one cohesive interface. This approach allows you to move away from product-siloed operations and focus entirely on the customer experience across web and mobile channels.
You can orchestrate every touchpoint in the customer lifecycle, from initial onboarding and daily banking to complex loan applications. The platform acts as an engagement layer that sits on top of your existing core banking systems, giving you the flexibility to innovate quickly without the risk of a complete core replacement. It is designed specifically for mid-to-large sized banks and credit unions looking to compete with digital-native challengers.
NCR Voyix
NCR Voyix offers a comprehensive commerce platform that helps you run your entire operation, from the front counter to the back office. Whether you manage a busy restaurant, a retail boutique, or a financial institution, you can unify your physical and digital channels to create a consistent experience for your customers. You can process payments securely, manage inventory in real-time, and use data-driven insights to grow your business.
The platform focuses on modularity, allowing you to add capabilities like self-service kiosks, mobile ordering, and kitchen display systems as your needs evolve. By moving your operations to their cloud-native environment, you reduce the complexity of managing multiple disconnected systems and gain a single view of your sales and customer behavior across all locations.
Overview
Backbase Features
- Unified Engagement Layer Connect all your banking services into one single platform to provide a consistent experience across web and mobile apps.
- Digital Onboarding Create frictionless account opening processes that allow your customers to sign up and verify their identity in minutes.
- Banking-as-a-Service Deploy pre-built functional components for retail and business banking to accelerate your time-to-market for new digital features.
- Journey Orchestration Design and manage complex customer workflows visually to ensure every interaction feels personalized and relevant to your users.
- Employee Interface Empower your staff with a 360-degree view of customer data so they can provide better support and relevant product offers.
- Cloud-Native Deployment Scale your operations reliably using modern cloud infrastructure that supports high-volume transactions and ensures constant availability.
NCR Voyix Features
- Cloud POS Interface. Process transactions quickly and manage your store from anywhere with a modern, cloud-based point-of-sale interface.
- Inventory Management. Track your stock levels in real-time across multiple locations to prevent shortages and optimize your ordering process.
- Self-Service Kiosks. Empower your customers to browse and order independently to reduce wait times and increase your average check size.
- Kitchen Production. Route orders directly to the kitchen with digital displays that help your staff stay organized and reduce errors.
- Digital Banking. Provide your banking customers with a seamless mobile and online experience that handles everything from deposits to transfers.
- Real-Time Analytics. Access detailed sales reports and labor data from your smartphone so you can make informed decisions on the fly.
Pricing Comparison
Backbase Pricing
NCR Voyix Pricing
Pros & Cons
Backbase
Pros
- Highly flexible architecture supports complex banking requirements
- Significantly improves the end-user digital experience
- Strong library of pre-built widgets accelerates development
- Excellent documentation for developers and implementation partners
- Effective at modernizing legacy systems without replacement
Cons
- Implementation requires significant technical expertise and time
- High total cost of ownership for smaller institutions
- Frequent updates can require dedicated maintenance resources
NCR Voyix
Pros
- Highly reliable hardware built for high-volume environments
- Deep industry-specific features for restaurants and retailers
- Strong offline capabilities ensure you never miss a sale
- Scales easily from single shops to global enterprises
Cons
- Complex setup process often requires professional installation
- Customer support response times can be inconsistent
- Software updates may occasionally cause hardware compatibility issues