What is Back?
Back is designed to create a seamless and personalized employee experience by combining conversational ticketing, knowledge automation, and workflow journeys into one platform. It enables your HR, IT, Finance, and other teams to manage employee requests through familiar channels like Slack and Microsoft Teams, removing the need for extra logins and simplifying internal support. You gain control over information access and automate recurring employee workflows such as onboarding, leave requests, and payroll questions, improving productivity and retention.
With Back, your employees access instant answers through a chatbot that pulls from your HR systems and documentation, reducing time spent on routine inquiries. The platform allows you to deliver consistent, tailored experiences at every stage of the employee lifecycle while keeping your existing HRIS and systems intact through integrations. Whether it’s managing conversations, automating employee journeys, or providing self-service knowledge, Back empowers your teams to enhance the internal employee experience effectively.
