Losing customers to slow support?
Your team is likely buried under repetitive questions, causing missed sales opportunities and frustrating delays for your customers.
This constant firefighting doesn’t just lead to agent burnout. It creates a poor customer experience, driving people straight to your competitors.
Interestingly, Desk365 reports that 51% of consumers prefer interacting with bots for immediate assistance. This proves your customers value speed and are already embracing automated solutions.
The good news is you can automate customer support and sales to provide instant, 24/7 responses without stretching your valuable team thin.
That’s exactly why I wrote this guide. I’m going to walk you through the very best AI chatbot software for 2025 designed to solve these exact problems.
You’ll find proven solutions to increase your conversions, improve user satisfaction, and scale your support operations with far fewer resources.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | ProProfs → | Global mid-size businesses | |
| 2 | Freshworks → | Scaling customer support teams | |
| 3 | Intercom → | Growing SaaS companies | |
| 4 | Chatfuel → | Multichannel messaging businesses | |
| 5 | Botpress → | Enterprise automation teams |
1. ProProfs
Struggling with slow customer responses and missed sales opportunities?
Your business needs smarter tools to handle customer queries and boost satisfaction. ProProfs offers a complete ticketing, chat, and help center solution.
This means you can streamline customer interactions, reduce manual effort, and consistent support across all channels.
Ready to transform your customer engagement?
ProProfs introduces a Help Desk with integrated live chat and knowledge base capabilities, allowing you to support customers in real-time and provide self-service options. This empowers you to address user pain points like high support costs and inconsistent experiences by centralizing communication. Plus, the Live Chat feature ensures your sales team can engage prospects instantly to capture leads. Additionally, the Survey Maker helps you gather valuable feedback, while BIGContacts CRM integrates customer relationship management and email marketing, giving you a holistic view of your customer journey and enabling targeted sales outreach to increase conversions.
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It makes your customers happy, simply.
Key features:
- Complete Help Desk: Manages ticketing, live chat, and a comprehensive help center to streamline all customer support interactions and improve response times.
- Real-time Live Chat: Provides instant support, allowing your team to engage customers directly, resolve issues promptly, and capture sales leads efficiently.
- Integrated Knowledge Base: Offers self-service options, reducing repetitive queries for your support staff and providing customers with immediate access to information.
Learn more about ProProfs features, pricing, & alternatives →
Verdict: ProProfs provides robust tools like its Help Desk, Live Chat, and Knowledge Base, making it an excellent choice for the best AI chatbot software. Its integrated solutions are designed to automate support, enhance customer satisfaction, and drive sales conversions, helping your business efficiently handle 15 million+ users globally.
2. Freshworks
Are your customer queries overwhelming your team?
Freshworks offers solutions like generative AI and automation to streamline your support. This means you can easily automate tasks, reducing manual effort and improving response times.
You can resolve customer issues faster with intuitive AI, freeing up your agents. Here’s how Freshworks helps your business.
Freshworks automates customer support.
This platform helps you create personalized self-service experiences with AI chatbots, ensuring 24/7 assistance for your customers. Here’s how: you can automate common questions and guide users, making support both efficient and consistent.
You can boost sales conversions by capturing leads effectively and engaging prospects with personalized outreach. Additionally, you can support more customers with fewer resources, improving operational efficiency. The result is increased customer satisfaction and sales.
Achieve better customer outcomes.
Key features:
- Generative AI and Automation: Easily automate repetitive queries and customer interactions, reducing agent workload and enabling consistent, round-the-clock support.
- Personalized Self-Service: Create intuitive self-service options with AI-powered chatbots, improving customer satisfaction and empowering users to find solutions quickly.
- Lead Capture and Sales Engagement: Boost your sales by efficiently capturing new leads and engaging prospects with timely, personalized messages to drive conversions.
Learn more about Freshworks features, pricing, & alternatives →
Verdict: Freshworks helps you tackle high support costs and inconsistent experiences through generative AI and automation, making it a strong contender for the best AI chatbot software. It enables you to automate support, enhance sales, and scale operations efficiently, improving both customer satisfaction and team productivity.
3. Intercom
Struggling with slow customer responses and missed sales opportunities?
Intercom’s Fin AI Agent addresses these issues directly by automating answers and resolving customer issues.
This means you can significantly reduce manual query handling, freeing up your team from repetitive tasks and improving overall efficiency.
Here’s how Intercom helps.
Intercom Suite, combining Fin + Helpdesk, offers a seamless customer service experience.
You’ll enjoy faster response times and more efficient agents, all within a single consolidated view of customer service operations.
Additionally, this integrated solution allows your business to automate support, enhance user satisfaction, and boost sales conversions, enabling you to support more customers efficiently with fewer resources.
The result? Better customer experiences.
While we’re discussing customer service operations, understanding how to unify your customer data is equally important for a holistic approach.
Key features:
- Fin AI Agent works with any existing helpdesk to automatically answer complex questions, take actions, and resolve diverse customer issues effortlessly.
- Intercom Suite combines the powerful Fin AI Agent with a helpdesk, delivering faster response times and creating more efficient support agents.
- Consolidated Customer View provides a single, unified view of all customer service interactions, streamlining your support operations and boosting efficiency.
Learn more about Intercom features, pricing, & alternatives →
Verdict: Intercom, with its Fin AI Agent and comprehensive Suite, is designed to automate customer support and sales, making it an excellent choice as the best AI chatbot software. It addresses pain points like high support costs and inconsistent experiences, helping your business scale efficiently.
4. Chatfuel
Are your customer support costs out of control?
Chatfuel can automate customer interactions across channels like WhatsApp, Facebook, and Instagram. This means you can handle more queries without hiring additional staff.
You know how repetitive customer questions can lead to team burnout and inconsistent responses? Chatfuel solves this by providing AI agents that deliver instant, consistent answers 24/7. This prevents missed engagement opportunities.
Ready to transform your customer communication?
Chatfuel provides a powerful solution for automating lead generation, sales, and post-purchase engagement. This includes features like WhatsApp capture popups, lead qualification, and product recommendations to boost your sales funnel.
You can employ AI agents to qualify leads, book appointments, and answer FAQs. Additionally, Chatfuel automates cross-selling and upselling, helping you enhance customer loyalty and drive repeat orders effortlessly. They also offer tools like a WhatsApp link generator and pre-built templates for peak season sales.
This means you can streamline order tracking, handle returns, manage complaints, and gather feedback seamlessly, all while maintaining high service uptime.
Exceptional support and increased conversions await.
Key features:
- Omnichannel Automation: Automate communications across Facebook, WhatsApp, Instagram, and your website, centralizing customer interactions and ensuring consistent engagement.
- AI-Powered Sales & Support: Leverage AI agents for efficient lead qualification, appointment booking, product recommendations, and instant resolution of customer inquiries around the clock.
- Engagement & Retention Tools: Drive sales with automated abandoned cart messages, targeted promotions, cross-selling, upsells, and comprehensive post-purchase customer support features.
Learn more about Chatfuel features, pricing, & alternatives →
Verdict: Chatfuel excels at automating customer support and sales across multiple messaging channels, making it a strong contender for the best AI chatbot software. Its AI agents, combined with robust lead generation and post-purchase engagement tools, help businesses efficiently manage customer interactions, reduce costs, and improve overall customer satisfaction.
5. Botpress
Tired of repetitive customer queries and slow response times?
Botpress helps you tackle these by augmenting your customer support workflows. This means your team can handle routine inquiries and escalate effectively, ensuring consistency across all channels. You can automate mission-critical production workflows and boost customer satisfaction.
So, how does Botpress deliver these solutions?
Botpress provides the core infrastructure you need to build and run AI agents in production, specifically designed to augment customer support workflows. You can deploy agents where your users are, across various channels like WhatsApp, Instagram, Messenger, and Slack, ensuring your customers always get consistent and timely responses. Additionally, Botpress enables you to integrate with existing systems using APIs and business data, delivering contextual, stateful, and persistent conversations that track information across multiple steps. This allows your business to automate support, increase sales conversions, and handle more customers efficiently, even integrating with platforms like HubSpot and Notion.
Automate your customer communication today.
If you’re also looking to boost your online sales, my article on best ecommerce integration platform can help harmonize your tech stack.
Key features:
- Agent Studio & Autonomous Engine: Quickly build and customize AI agents powered by the latest LLMs, guiding conversations and tasks autonomously to handle routine inquiries efficiently.
- Knowledge Bases & Tables: Train your bot with custom knowledge sources and store/manage conversation data to deliver contextual conversations and consistent support across channels.
- Extensive Integrations: Connect with existing systems like HubSpot, Notion, and Calendly, plus deploy across channels like WhatsApp and Messenger, ensuring broad reach and streamlined workflows.
Learn more about Botpress features, pricing, & alternatives →
Verdict: Botpress addresses the common pain points of high support costs and inconsistent customer experiences by offering an intuitive platform to automate customer support. With capabilities like autonomous agents and robust integrations, it’s a strong contender for the best AI chatbot software, helping your business improve resolution rates and achieve up to 65% ticket deflection.
6. Tidio
Struggling with slow customer responses and missed sales opportunities?
Tidio offers an AI-powered customer service platform featuring Lyro AI Agent and a multichannel inbox to help you automate interactions.
This means you can resolve up to 67% of support requests instantly across chat, email, and social media, freeing your team from repetitive queries. The result is better support with fewer resources.
Here’s how Tidio transforms your operations.
Tidio helps you automate common requests and capture leads, converting visitors into paying customers. This means your support team can efficiently handle 1,000 to 10,000 conversations daily with Lyro AI, live chat, and a multichannel inbox. You can also offer personalized service at scale across 12 languages.
Additionally, Lyro AI uses your existing FAQs and knowledge bases to provide human-like support, automating tasks like refunds and order updates. When Lyro AI can’t answer, it seamlessly transfers to your team with full context, allowing agents to manage tickets, route queries, and track performance with in-depth analytics for data-driven decisions.
Scale your support and get more done.
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Key features:
- Lyro AI Agent: Resolves up to 67% of support requests across chat, email, and social media in 12 languages by leveraging your existing knowledge base.
- Multichannel Inbox & Help Desk: Consolidates live chat, email, Messenger, Instagram, and WhatsApp into a single dashboard for streamlined communication and ticket management.
- Automated Flows & Analytics: Converts visitors into leads and customers with self-service options, while providing detailed analytics to optimize performance and identify user trends.
Learn more about Tidio features, pricing, & alternatives →
Verdict: Tidio excels as the best AI chatbot software, empowering businesses to automate up to 67% of support requests and increase qualified leads by 25%, as seen by Integratec, making it ideal for scaling customer support and sales.
7. ManyChat
Are you struggling with customer support and sales? ManyChat directly tackles this by offering powerful automations for Instagram, WhatsApp, TikTok, and Messenger. This means you can sell more, engage better, and grow your audience effortlessly.
Their platform allows you to automate responses to common questions and organize conversations. This approach frees your team from manual tasks, ensuring you capture every lead and convert more opportunities.
Get back to what you love, today!
ManyChat introduces smart replies that handle FAQs instantly, keeping your sales running 24/7. This helps you identify high-intent leads and nurture relationships through rapid, authentic, automated conversations, ultimately closing sales without missing a beat. You can also engage followers instantly with automatic replies to comments, DMs, and Story mentions. ManyChat even helps you expand your empire by growing across platforms, building your email and SMS lists, and diversifying revenue streams all in one move, providing a robust solution for businesses wanting to streamline their operations.
It’s about making every interaction a chance to convert.
Key features:
- Omnichannel automation: Engage customers across Instagram, WhatsApp, TikTok, and Messenger, centralizing your communication efforts to save time and ensure consistent interactions.
- Automated lead nurturing: Identify high-intent leads, nurture relationships through personalized messages, and close sales automatically, improving your conversion rates significantly.
- Visual Flow Builder: Create simple or robust automation flows with no coding required, offering templates for quick setup or deep customization to match your brand’s voice.
Learn more about ManyChat features, pricing, & alternatives →
Verdict: ManyChat’s powerful automations across major social platforms, coupled with its smart reply features and no-code flow builder, make it an excellent choice for businesses aiming to automate customer support, increase sales, and efficiently manage communications, establishing it as a strong contender for best AI chatbot software.
8. HubSpot
Are you struggling with overwhelming customer inquiries? HubSpot’s AI-powered platform unifies your marketing, sales, and customer service, transforming customer happiness into your competitive edge. This means you can automate routine tasks and provide consistent, always-on support without draining resources.
HubSpot’s Service Hub with Breeze customer agent lets you scale support and resolve half of customer inquiries 24/7. This directly addresses the pain of high support costs and inconsistent customer experiences, ensuring your business supports more customers efficiently.
Ready to see how a unified platform changes everything?
HubSpot solves the problem of disconnected systems and manual effort by bringing your entire front office onto one AI-powered customer platform. This provides your teams with a unified view of every customer at every stage. You can automate sales prospecting to identify and engage high-value leads, freeing up your team to focus on complex interactions. Additionally, the Content Hub with its Breeze content agent helps you create conversion-optimized content in minutes, streamlining your sales and marketing efforts. The result is increased sales conversions and improved customer satisfaction across the board.
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Key features:
- AI-powered Breeze Agents extend your team to scale support, automate sales prospecting, and accelerate content creation, resolving common queries 24/7.
- Unified Customer Platform brings marketing, sales, and service teams together, offering a single view of the customer for personalized experiences.
- Marketing and Sales Automation helps you generate leads, build pipelines, and close deals faster with AI assistance and comprehensive analytics.
Learn more about HubSpot features, pricing, & alternatives →
Verdict: HubSpot’s AI-powered platform is designed to automate support, enhance sales efforts, and improve customer satisfaction. With features like Breeze Agents, it’s an excellent choice for businesses seeking the best AI chatbot software to scale operations and grow better.
9. Zapier
Are you struggling with slow customer response times? This means your team spends too much time on repetitive queries, leading to burnout and missed sales opportunities. Zapier offers AI automation capabilities, including AI chatbots and agents, specifically designed to tackle these pain points. You can easily automate customer support and sales tasks. This is how you can boost your operations.
Zapier allows you to deploy chatbots that automatically solve customer problems and create AI agents that work while you sleep, which directly addresses your need for efficient customer communication. You can also connect over 300 AI tools to nearly 8,000 everyday apps, automating advanced workflows. Additionally, with Zapier Interfaces, you can create custom pages to power your workflows, simplifying how your customers interact with your automated systems. Plus, the platform includes Zapier Tables to store and manage data for your automations, ensuring your AI chatbots have access to accurate information. The result? You’ll elevate customer satisfaction.
Your ability to automate advanced workflows with Zapier’s full building power means you can quickly spin up and test solutions, avoiding IT bottlenecks. This toolkit, featuring AI Workflows, AI Chatbots, AI Agents, and Integrations with thousands of apps like Salesforce and Zendesk, empowers you to automate tasks like lead qualification, sales support, and FAQ assistance. This lets your business support more customers efficiently.
While we’re discussing Zapier’s full building power, you might find my analysis of best app builder software helpful for creating custom applications.
Key features:
- AI Chatbots: Instantly answer customer questions and provide immediate support, reducing manual workload and improving response times, leading to higher customer satisfaction.
- 7,000+ App Integrations: Connect AI tools to almost any business application, allowing you to automate advanced workflows across your entire tech stack seamlessly.
- AI Agents: Create custom AI assistants for various tasks, enabling automated lead qualification, sales support, and internal IT ticket resolution, saving significant operational hours.
Learn more about Zapier features, pricing, & alternatives →
Verdict: Zapier’s comprehensive AI orchestration platform, featuring AI Chatbots and extensive app integrations, makes it an ideal best AI chatbot software. It helps you automate customer support, improve response times, and qualify leads, letting your business handle more customer queries with fewer resources, as evidenced by companies like Learn It Live building chatbots in under an hour.
Conclusion
Ready to fix slow customer support?
Choosing the right tool is a huge challenge. Constant manual query handling leads to team burnout and lost sales, seriously hurting your startup’s long-term growth.
Consider this: Desk365 reports companies see an 87% reduction in resolution times after implementing AI chatbots. That’s a massive leap in efficiency which directly improves customer happiness and your bottom line.
So, what’s my top recommendation?
After personally reviewing these tools, ProProfs is the clear winner. Its all-in-one platform is perfectly built to solve slow support and inconsistent experiences.
For a deeper dive into optimizing your customer experience, my guide on best Android kiosk software offers essential insights.
I was most impressed by its unified Help Desk, Live Chat, and Knowledge Base. In my experience, it’s the best AI chatbot software for a seamless customer journey.
I strongly suggest you book a free demo of ProProfs. See how its integrated tools can transform your entire business operations.
Your support metrics will skyrocket.
