Fragmented systems slow down your digital transformation.
For telecom executives, keeping up with the pace of innovation can be tough. Outdated OSS and BSS solutions often lead to disconnected processes, frustrated customers, and missed opportunities for new revenue streams. You find yourself juggling network management, billing, and support platforms that just cannot keep up with new demands.
This is a real headache, and the stakes are getting higher by the day.
In fact, IBM found that more than 82% of organizations say seamless integration between OSS and BSS is now critical for better customer experiences and more agile service delivery. This just goes to show how crucial modern, fully integrated systems really are for telecoms looking to stay ahead.
Modernizing your OSS BSS systems can be the catalyst for higher revenue and true customer satisfaction. You will be able to respond to new market opportunities while keeping operational costs in check.
So how do you choose the right platform for your business? That is where this article comes in.
In this article, I am going to review the 5+ best OSS BSS system solutions that will help you streamline operations and boost revenue. If you want to explore more ways to simplify your operations, check out best small business ERP software.
You will walk away knowing exactly what to look for, and which solutions can actually deliver the integration and speed you are after. I will share my experiences and insights to help guide your selection.
Let’s get started.
Quick Summary:
| # | Software | Target Users |
|---|---|---|
| 1 | Amdocs ↗ | Telecom operators streamlining complex processes |
| 2 | Ericsson ↗ | Telecom managers handling complex networks |
| 3 | Huawei ↗ | Operators seeking faster, cost-effective deployments |
| 4 | Netcracker ↗ | Providers focused on automation and cloud strategies |
| 5 | Oracle ↗ | Operators needing scalable, integrated platforms |
1. Amdocs
Are you struggling to simplify your telecom operations?
Amdocs offers a comprehensive suite that helps operators manage both OSS and BSS challenges effectively.
Their software is designed specifically to streamline complex telecom processes by integrating network operations, customer management, and billing into one platform. This means you can reduce operational costs and improve customer experiences all at once.
One impressive benefit is the platform’s agility, allowing you to launch new services quickly while keeping your existing systems stable.
This flexibility means you spend less time on process bottlenecks and more on growing your revenue streams.
Amdocs also powers personalized digital experiences by delivering real-time insights and automated workflows, keeping your customers engaged and satisfied with tailored offerings and seamless service.
They provide tightly integrated OSS and BSS capabilities with a focus on scaling telecom businesses to meet evolving market demands.
You can automate order management and network resource provisioning with accuracy and speed, which directly cuts down on errors and delays.
Amdocs truly empowers you to transform your telecom operations without disruption.
Key features:
Integrated OSS and BSS platform: Combines network, customer, and billing management to reduce operational costs and boost customer satisfaction for telecom operators.
Agility in service delivery: Enables fast launch of new digital services, helping you keep up with changing customer demands and grow revenue.
Automation and real-time insights: Streamlines order fulfillment and network provisioning, minimizing errors and improving customer experience through proactive management.
Learn more about Amdocs features, pricing, & alternatives →
Verdict:
Amdocs stands out as the best OSS BSS system for telecom operators aiming to streamline operations and increase revenue. Its integrated platform helped a major customer reduce order-to-activation time significantly, proving its value in operational efficiency and service agility.
2. Ericsson
Want to simplify complex telecommunications operations?
Ericsson’s OSS BSS solutions help you manage network and business operations efficiently, cutting through complexity to boost your revenue.
Handling network changes and customer demands can be overwhelming. That’s why Ericsson provides a unified platform that integrates operations support and business support systems to give you full control and agility.
With Ericsson’s advanced automation and analytics, you get insights that help you predict trends and optimize your network proactively, reducing downtime and improving customer experience.
This means you spend less time firefighting.
Ericsson’s cloud-native software adapts to your business growth, letting you roll out new services quickly while cutting operational costs.
Another great feature is its modular design, which lets you pick and choose components that fit your needs without overhauling your entire system.
You’ll also benefit from real-time data processing that helps you make faster, smarter decisions across your network and customer support.
Ericsson is designed for telecom service providers facing the challenge of managing complex networks while delivering seamless customer service. As a telecom operations manager, you want to avoid costly errors, speed up service delivery, and increase customer satisfaction.
Key features:
Unified OSS and BSS platform delivers centralized control for network operations and business tasks, helping you reduce complexity and improve agility.
Advanced automation and analytics capabilities empower you to predict network issues ahead of time and optimize resources for better customer experiences.
Cloud-native, modular design allows scalability and service innovation without costly infrastructure changes, supporting your growth and operational efficiency.
Learn more about Ericsson features, pricing, & alternatives →
Verdict:
Ericsson stands out as the best OSS BSS system for telecom operations managers aiming to streamline both network and business processes. Its automation and cloud-native design helped a leading European operator reduce operational costs by 30% while improving service delivery speed. This proves Ericsson’s capability to handle complex telecom requirements efficiently.
3. Huawei
Looking to improve telecom operations easily?
Huawei addresses the complexity telecom providers face managing network and customer services with an all-in-one platform.
Their OSS BSS system helps you deliver superior customer experiences by combining agile service management with intelligent automation. This means you can reduce the time it takes to launch new services and cut operational costs without sacrificing quality or control.
Imagine cutting your service provisioning time significantly.
Huawei’s solution integrates network management, service assurance, and billing, ensuring your operations stay coordinated and efficient.
It also supports real-time data collection and AI-driven analytics that let you anticipate service demands and fix issues before customers notice, keeping satisfaction high with industry management software.
Such proactive management enables you to stay ahead with better network performance.
Key features:
- Unified OSS and BSS platform that streamlines your operations from network management to billing, helping reduce costs and speed up service delivery.
- AI-powered analytics and automation for real-time monitoring and predictive maintenance, which decrease downtime and improve customer experience.
- Flexible and scalable architecture designed to grow with your telecom business, adapting quickly to new market demands or technologies.
Learn more about Huawei features, pricing, & alternatives →
Verdict:
Huawei is a strong contender for the best OSS BSS system if you’re a telecom operator aiming to modernize operations and boost customer satisfaction. Operators like China Mobile have scaled network efficiency with their platform, showing real results in faster service launches and cost savings. Its AI capabilities and integrated approach make it a smart choice for handling complex telecom demands.
4. Netcracker
Is managing complex telecom operations overwhelming?
Netcracker offers a comprehensive suite that simplifies telecom OSS BSS challenges with digital transformation and cloud-based solutions.
Their platform delivers monetization and customer experience enhancements by integrating intelligent sales automation and next-generation revenue management, helping you boost your telecom business revenue. If you’re interested in exploring related solutions for industry operations, check out the best automobile industry software that can similarly drive innovation and growth. The core and network domain orchestration features automate operations so your teams focus on what really matters.
It’s a solid solution.
Netcracker’s Cloud BSS adapts well for modern service providers aiming to streamline operations while managing new business models.
With deep automation in 5G operations and fiber cloud solutions, Netcracker helps you reduce manual workload and speed up service delivery without sacrificing service quality or agility.
You’ll also appreciate their AI-powered analytics and GenAI Telco solutions, which provide insights and efficiencies that improve customer experiences and operational decision-making. If you’re intent on taking your support to the next level, Cobrowsing software to boost your customer support could complement your efforts.
Netcracker keeps telecom providers competitive and efficient.
Key features:
- End-to-end digital transformation platform: Supports cloud delivery and multi-cloud operations to modernize your network and business processes instantly.
- Intelligent automation across OSS and BSS: Enables full lifecycle service orchestration, reducing errors and accelerating deployments for 5G and network domains.
- AI and analytics-driven insights: Leverages GenAI and advanced data analytics to enhance revenue management and customer experience, helping you keep customers satisfied and profitable.
Learn more about Netcracker features, pricing, & alternatives →
Verdict:
Netcracker stands out as the best OSS BSS system for telecom providers seeking to transform operations with intelligent automation and cloud-first strategies. They helped GCI modernize their BSS/OSS, improving agility and unlocking new revenue streams. Their modular platform covers monetization, AI analytics, and service orchestration seamlessly.
5. Oracle
Is managing complex telecom operations overwhelming you?
Oracle offers a comprehensive OSS BSS system designed to simplify operations and accelerate revenue growth for telecom providers.
With its fully integrated platform, you can streamline customer management, billing, and service orchestration into one system. This helps reduce operational complexity and cuts down on costly errors. Oracle’s cloud-native architecture supports scalability, ensuring you can grow without worrying about infrastructure limits.
It improves visibility across your entire network.
That means better decision-making based on real-time data, helping you stay ahead of service issues and customer demands.
Oracle’s AI and automation capabilities optimize network performance and service delivery. You can automate routine tasks and detect faults before they affect customers. This reduces downtime and improves customer satisfaction.
Another powerful feature is its support for flexible product catalog management, enabling you to quickly launch new services and billing models to keep pace with market demands.
Oracle’s solution is built with extensive security and compliance controls, which safeguards customer data and regulatory requirements.
Key features:
- Unified OSS and BSS platform integration reduces operational silos, helping you manage orders, billing, and customer service from a single interface.
- AI-powered automation and real-time analytics enhance network management, service health monitoring, and proactive issue resolution.
- Cloud-native design with flexible product catalog management enables quick service innovation and seamless scaling as your telecom business grows.
Learn more about Oracle features, pricing, & alternatives →
Verdict:
Oracle stands out as the best OSS BSS system for telecom operators who need a solid, scalable platform to simplify operations and boost revenue. Its cloud architecture and AI-driven automation helped a leading provider reduce downtime by 30%, showcasing its proven impact on performance.
Conclusion
Complexity shouldn’t hold you back.
Telecom operators face mounting pressure to upgrade their OSS and BSS systems to keep pace with evolving customer demands. Outdated solutions can cost both time and money, leaving you vulnerable to competitors who adapt faster.
This urgency is underscored by research indicating that nearly 72% of telecom executives identify legacy systems as a significant obstacle to launching new digital services efficiently. It’s clear that overcoming these barriers is vital for maximizing revenue potential and ensuring customer satisfaction.
Amdocs emerges as a leading solution to this challenge. Amdocs integrates OSS and BSS functionalities, helping you streamline operations seamlessly. One success story showcased how a major client significantly reduced order activation time—all while transforming their customer experience.
If you’re ready to elevate your telecom operations, I encourage you to book a free demo of Amdocs.
Taking this step not only boosts your operational agility but also positions your business for future growth.
