Struggling to hit your sales targets?
Your agents are likely bogged down by manual dialing and inefficient workflows, which directly impacts your connect rates and overall team morale.
When your team can’t connect with enough prospects, you’re leaving revenue on the table and wasting valuable resources on dead-end leads.
According to Readymode, 42% of companies using cold calling experience higher growth. This shows that outbound calling works, but only when it’s done efficiently.
The right software solves this by automating outreach and boosting agent productivity, turning wasted time into closed deals.
To further enhance your agent’s efficiency, explore my detailed analysis of best call transfer software.
In this guide, I’ll break down the best outbound call center software to help you streamline operations and supercharge your team’s performance.
You’ll discover tools that increase connect rates, provide actionable analytics, and integrate smoothly with the systems you already use.
Let’s dive in.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | CloudTalk → | Mid-sized sales teams | |
| 2 | Kixie → | Small to mid-sized businesses | |
| 3 | JustCall → | Growing sales teams | |
| 4 | RingCentral → | Enterprise contact centers | |
| 5 | Aircall → | Small to mid-sized teams |
1. CloudTalk
Struggling with low sales conversion rates?
CloudTalk AI Dialer significantly boosts your outbound calling performance with parallel dialing and voicemail skip.
This allows your team to make 10x more live calls, directly tackling inefficient manual dialing and improving connect rates.
So, how can you reach more leads faster?
CloudTalk solves common pain points by automating repetitive tasks, freeing your agents to focus on high-value conversations. Features like Power Dialer help you automatically dial through lists, connecting with 2x more prospects.
With its Campaign Management & Scheduling, you can easily organize and track call campaigns, ensuring your team remains efficient and on target. The AI Voice Agents can even make calls 24/7, qualifying leads and confirming meetings for pennies per call.
It’s time to consistently hit your sales quota.
Key features:
- AI Dialer and Power Dialer: Accelerate your outreach with parallel dialing, voicemail skip, and automated list dialing, enabling your team to connect with significantly more prospects daily.
- AI Voice Agents: Leverage human-sounding AI agents to handle calls around the clock for lead qualification and meeting confirmations, reducing manual effort and improving efficiency.
- Comprehensive Analytics & CRM Integrations: Gain insights with real-time dashboards and AI Conversation Intelligence, seamlessly connecting with popular CRMs like Salesforce and HubSpot for streamlined operations.
Learn more about CloudTalk features, pricing, & alternatives →
Verdict: CloudTalk is engineered to transform outbound call center operations. Its powerful AI Dialer, coupled with robust automation and CRM integrations, makes it a top contender for the best outbound call center software, leading to increased call volumes and a 2.5x outbound success rate.
2. Kixie
Struggling with low conversion and agent productivity?
Kixie offers a multi-line power dialer and AI-powered features to help your sales and call center teams connect faster.
This consolidates your communication, allowing your team to boost sales and keep customers happy.
It’s time to unify your RevTech stack.
Kixie tackles inefficient manual dialing by providing a multi-line power dialer that dials up to 10 leads simultaneously. Its AI Human Voice Detection skips IVRs and voicemails, ensuring your agents connect with live prospects, which means your team engages more effectively with leads.
You also get features like ConnectionBoost, which uses AI-powered local presence dialing and “Spam Risk” prevention, significantly increasing connection rates. Conversation Intelligence tracks keywords and sentiment, providing AI-generated call summaries that sync with your CRM. Additionally, DNC list compliance and intelligent call routing help your team avoid penalties and connect callers to the right agent hassle-free, all while enhancing overall efficiency.
You can streamline operations, boosting efficiency.
Key features:
- Multi-Line Power Dialer: Dials up to 10 leads at once, with AI-powered machine detection skipping voicemails and IVRs, saving significant agent time.
- ConnectionBoost & AI Human Voice Detection: Increases connect rates through local presence dialing and by automatically skipping non-human responses like IVRs and voicemails.
- Conversation Intelligence & CRM Integration: Tracks vital conversation metrics, provides AI-generated call summaries, and seamlessly integrates with popular CRMs for unified data.
Learn more about Kixie features, pricing, & alternatives →
Verdict: Kixie’s powerful dialing capabilities, AI-driven connection tools, and comprehensive analytics make it an ideal choice for the best outbound call center software. Its CRM integrations and compliance features ensure streamlined operations, higher conversion rates, and improved agent performance, empowering your team to achieve their sales goals efficiently.
3. JustCall
Struggling with low conversion rates and agent productivity?
JustCall’s sales dialer and AI coaching features directly address these pain points.
I find that their powerful multi-line and predictive dialers boost your connect rates, while real-time AI suggestions help your agents handle objections and increase conversions efficiently.
You can truly transform your outbound sales.
JustCall offers a comprehensive platform to optimize your outbound call center operations. You can improve connection rates by leveraging their power and 10-line predictive dialers, alongside local presence dialing. Their AI Voice Agent can handle incoming calls 24/7, freeing your human experts to focus on complex tasks and deliver more value. The platform also lets you send personalized SMS, MMS, or WhatsApp messages, and use AI to craft engaging follow-ups, ensuring you capture value from every conversation. Their conversation intelligence provides instant transcripts, summaries, and scorecards for coaching.
Boost your team’s performance with actionable insights.
Before diving deeper, you might find my analysis of best catalog management software helpful for broader sales optimization.
Key features:
- Advanced Sales Dialers: Utilize power, predictive, and multi-line dialers to significantly boost connection rates and improve outbound sales outreach.
- AI-Powered Coaching & Agent Assist: Leverage real-time AI suggestions, call scoring, and transcription to train agents rapidly and enhance their success on live calls.
- Omnichannel Communication & Workflow Automation: Engage customers across voice, SMS, and WhatsApp with automated workflows and integrations for streamlined operations.
Learn more about JustCall features, pricing, & alternatives →
Verdict: JustCall provides an robust solution for outbound call centers, offering AI-powered dialers, conversation intelligence, and extensive integrations that are crucial for streamlining operations. Its features like sales dialer and AI coaching help overcome common pain points, making it a compelling choice as the best outbound call center software for boosting sales productivity and achieving higher conversion rates.
4. RingCentral
Struggling with low conversion rates and agent productivity?
RingCentral’s AI-powered solutions like RingCX and RingSense offer robust outbound capabilities and conversation intelligence. These features directly address your need for higher connect and conversion rates.
Effectively managing call volumes and improving agent performance becomes achievable through RingCentral’s integrated platform. It addresses inefficiencies, providing valuable insights to meet your sales targets.
Discover a smarter way to work.
RingCentral brings employee and customer experiences together, offering a reliable business communications platform. Their AI Receptionist provides 24/7 support, accurately routing calls and even sending texts, which ensures you never miss a lead.
The RingCX platform empowers you to effortlessly manage agents, coach performance, and improve customer satisfaction with every interaction. Its outbound capabilities and workforce engagement management tools are designed to boost your team’s efficiency and streamline operations.
Furthermore, RingSense offers conversation intelligence deeply integrated with your CRM, providing automated recordings, customer insights, and AI-powered coaching to drive sales and unlock value from every interaction. This enables better engagement and sales growth.
Your path to measurable ROI.
Beyond sales and general business communication, other specialized software is crucial. For instance, if you’re exploring options for patient engagement software, my guide offers valuable insights.
Key features:
- AI Receptionist: Offers 24/7 support, intelligent call routing, and text follow-ups to ensure no call is missed and customer inquiries are handled efficiently.
- RingCX Outbound: Provides powerful tools for managing agents, coaching performance, and enhancing customer satisfaction, directly improving your outbound call center’s effectiveness.
- RingSense Conversation Intelligence: Delivers automated recordings, customer insights, and AI-powered coaching, integrating deeply with your CRM to boost sales and agent productivity.
Learn more about RingCentral features, pricing, & alternatives →
Verdict: RingCentral offers comprehensive AI-powered solutions, including RingCX for outbound and RingSense for conversation intelligence, making it an excellent choice for the best outbound call center software. Its ability to manage agents, improve satisfaction, and provide deep CRM integration addresses crucial pain points, leading to streamlined operations and higher conversion rates.
5. Aircall
Are high call volumes hindering your sales outreach?
Aircall provides AI Voice Agents that autonomously handle and qualify inbound calls 24/7, plus AI Assist for real-time conversation intelligence. This allows your team to focus on proactive outbound engagement.
This means you can ensure no calls are missed and sales opportunities are always captured, while streamlining operations for better productivity and lead conversion. This is a powerful solution.
Aircall aims to transform your sales and customer support.
It allows you to enhance every customer interaction with AI Voice Agents, instant insights, and WhatsApp Messaging within a unified hub. The AI Assist feature helps you nail every conversation, from prep to follow-up, with real-time conversation intelligence and AI-powered workflows. You can also reach 3 billion WhatsApp users on their favorite platform. This unified approach boosts efficiency, compliance, and ultimately drives measurable ROI through better customer engagement and sales growth.
For ensuring secure and private communications in your call center, you might find my guide on best call masking solutions insightful.
Learn more about Aircall features, pricing, & alternatives →
Key features:
- AI Voice Agent: Ensures no missed calls by autonomously handling and qualifying inbound calls, allowing your outbound team to stay focused.
- AI Assist and Analytics: Provides real-time conversation intelligence, AI-powered workflows, and powerful analytics to monitor metrics, improve performance, and automate busywork.
- 100+ Integrations (including Salesforce & HubSpot): Connects to your existing CRMs and tools like Salesforce, HubSpot, Zendesk, and Pipedrive to provide context and streamline workflows.
Verdict: Aircall streamlines your outbound call center operations by leveraging AI Voice Agents and AI Assist to increase connect and conversion rates. With over 100 integrations, it centralizes customer data and communication, empowering your team to drive sales and enhance productivity, making it the best outbound call center software for boosting performance.
6. Five9
Struggling with low conversion rates and agent productivity?
Five9 offers AI Agents and Agent Assist, empowering your outbound call center to reach sales targets effectively.
This platform helps you overcome inefficient manual dialing and scattered data, ensuring your team focuses on high-value interactions and builds stronger customer relationships effortlessly.
Let’s explore Five9’s powerful solutions.
Five9 solves these challenges with an intelligent CX platform that orchestrates the entire customer journey. Your team can utilize AI-driven solutions to achieve hyper-personalized and seamless customer experiences, improving satisfaction and driving business results.
You can leverage features like Agent Assist and AI Summaries to reduce call handling times and improve agent efficiency. Furthermore, workflow automation and advanced reporting capabilities provide deep insights into your operations, enabling data-driven decisions to boost sales. The platform’s 99.999% uptime, open APIs, and easy CRM integrations ensure reliability and growth.
This intelligent platform supports both human agents and AI Agents, allowing for efficient resolution of routine inquiries and freeing up live agents to focus on building customer loyalty. It also offers comprehensive Workforce Engagement capabilities including Quality Management and Performance Management, ensuring your agents are always at their best.
Empower your agents to deliver results.
Key features:
- AI-Driven Solutions: Employ Agentic CX with Genius AI for trusted AI Agents, Agent Assist, and AI Summaries, delivering personalized experiences and improving agent productivity.
- Intelligent CX Platform: Orchestrate the entire customer journey with advanced reporting and analytics, workflow automation, and open APIs for seamless CRM integration.
- Workforce Engagement Tools: Utilize Quality Management, Workforce Management, and Performance Management to optimize agent performance and ensure consistent service quality.
Learn more about Five9 features, pricing, & alternatives →
Verdict: Five9 is the best outbound call center software for boosting sales and agent productivity through its robust AI capabilities, seamless CRM integrations, and comprehensive workforce engagement tools. With features like Agent Assist and intelligent automation, it helps your team achieve higher connect rates and superior customer interactions, as evidenced by customers cutting patient time by 60%.
7. Ringover
Are your sales and agent productivity lagging?
Ringover offers Cloud Telephony & Multichannel Communications, handling calls, instant messaging, emails, and social media, to centralize interactions.
This eliminates the frustration of managing disparate tools, allowing your team to focus on engaging prospects and closing deals.
Streamline your outbound call operations.
Ringover helps your call center boost efficiency with Sales Prospecting tools featuring automations, personalization, and powerful analytics. This means you can easily scale your outreach efforts without overwhelming your team.
You can also leverage their Conversational AI for automatic transcription and summaries of calls, along with subject identification and mood analysis, providing invaluable insights into agent performance and customer sentiment. Additionally, Ringover integrates with popular CRM/ATS platforms like Salesforce and Bullhorn, ensuring your data is synchronized for optimal workflow and compliance. This integration saves significant agent time.
Speaking of expanding your reach and boosting brand awareness, my guide on best blogger outreach software provides valuable strategies for connecting with influencers.
Final thoughts on boosting your sales and productivity.
Key features:
- Conversational AI: Get detailed insights, task help, and clear next steps after every call, including transcription, summaries, and mood analysis.
- Multichannel Communications: Centralize calls, instant messaging, emails, and social media interactions to streamline your sales and customer outreach efforts.
- Deep CRM/ATS Integrations: Seamlessly connect with over 80 business tools like Salesforce, Bullhorn, and HubSpot to automate data logging and improve processes.
Learn more about Ringover features, pricing, & alternatives →
Verdict: Ringover is ideal for outbound call centers aiming to boost sales and agent productivity. Its robust AI, multichannel communication, and deep CRM/ATS integrations address core pain points, making it a powerful choice for the best outbound call center software.
8. Nextiva
Struggling with low sales conversions and agent productivity?
Nextiva’s AI-powered unified platform can help you orchestrate customer journeys, integrating all interactions for better outreach.
You can streamline your call center operations with features like automated dispositioning and real-time dashboards, boosting efficiency and freeing up agent time.
Ready to elevate your outbound sales?
Nextiva addresses your pain points by offering progressive and predictive outbound dialing. This means your agents connect more often, leading to higher conversion rates for your sales initiatives.
The platform includes robust features like lead filtering and TCPA guardrails, ensuring compliance and focused outreach. Plus, Nextiva’s real-time dashboards and customizable analytics widgets give you actionable insights into agent performance and campaign effectiveness, helping you constantly refine your strategy. You can also leverage Generative AI knowledge bases for agents, improving their efficiency and enhancing customer interactions, and use AI-powered speech to text transcription for valuable call insights.
Boost your team’s outreach and sales today.
Key features:
- Progressive, Predictive Outbound Dialing: Maximize agent talk time and connect rates with advanced dialing modes, ensuring your sales team reaches more prospects efficiently.
- Real-time Dashboards and Customizable Analytics: Gain instant visibility into agent performance and campaign results through detailed reports and widgets, enabling swift strategic adjustments.
- TCPA Guardrails and Lead Filtering: Maintain compliance and improve targeting by filtering leads and adhering to regulatory guidelines for outbound calls, minimizing legal risks.
Learn more about Nextiva features, pricing, & alternatives →
Verdict: Nextiva’s robust outbound dialing, compliance features, and real-time analytics make it an ideal choice for the best outbound call center software. Its unified platform and AI capabilities help managers overcome common challenges, driving higher conversion rates and agent productivity, as evidenced by its 2,000+ 5-star reviews.
9. Talkdesk
Struggling with low conversion rates and agent productivity?
Talkdesk offers Customer Experience Automation (CXA) with AI agents, designed to automate every interaction and serve every channel.
This proactive approach helps you resolve issues before they become problems, transforming how you connect with customers. It acts behind the scenes, ensuring your outbound efforts are more effective.
It’s time to boost your sales.
Talkdesk’s CX Cloud, combined with CXA, delivers seamless, AI-powered omnichannel service at scale. This allows you to manage high call volumes and enhance agent performance effortlessly.
Key capabilities include Agentic Outbound and Omnichannel Engagement, ensuring your team can proactively reach customers and manage interactions across various channels, improving connect and conversion rates. Additionally, features like Multi-agent Orchestration and Business Intelligence provide valuable data insights for optimized strategies and improved ROI.
You can also leverage AI Trainer and Interaction Analytics to continuously refine your outreach strategies and gain deeper insights into customer engagements, ensuring compliance and maximizing sales growth.
Improve your sales and productivity now.
Before diving deeper, you might find my analysis of best backup software helpful for ensuring your business’s data protection and compliance.
Key features:
- Customer Experience Automation (CXA): Automate every interaction with AI agents, proactively resolving issues and serving all channels for increased efficiency and customer satisfaction.
- Agentic Outbound and Omnichannel Engagement: Enable proactive customer outreach and seamless management across multiple channels, enhancing connect rates and improving overall sales performance.
- Business Intelligence & Interaction Analytics: Gain actionable data insights from interactions and performance metrics, empowering you to optimize strategies and boost conversion rates.
Learn more about Talkdesk features, pricing, & alternatives →
Verdict: Talkdesk’s AI-first CXA and Agentic Outbound capabilities make it an ideal best outbound call center software. You can streamline operations, boost agent productivity, and achieve higher conversion rates through proactive engagement and valuable data insights, ensuring significant ROI.
10. Dialpad
Struggling to boost outbound sales and agent productivity?
Dialpad offers an AI-powered customer communications platform for calls, messages, and meetings.
This platform helps you overcome challenges like low conversion rates and inefficient dialing, providing real-time AI coaching and insights. You can elevate every conversation.
Experience the future of communication.
Dialpad’s next-gen contact center solution provides AI agents, assistants, and coaching to streamline interactions, reducing agent training time and improving customer satisfaction. With unmatched AI accuracy, it delivers instant summaries and action items, enhancing your operational effectiveness.
The platform integrates with essential business apps like Salesforce and Zendesk, saving your teams valuable time previously spent on manual tasks. It also features a power dialer and local presence dialer to boost connect rates. This consolidated system replaces complex, on-premise solutions.
Achieve sharper insights and remarkable outcomes.
Before diving deeper, you might find my analysis of best call blocking apps helpful for maintaining call clarity.
Key features:
- AI-Powered Coaching & Insights: Receive real-time guidance and actionable data for outbound sales calls, improving agent performance and conversion rates.
- Seamless CRM Integrations: Connect with essential tools like Salesforce, Zendesk, and HubSpot, consolidating workflows and saving significant time for your team.
- Advanced Dialing Capabilities: Utilize power dialer and local presence dialer features to increase call volume and connect rates, boosting overall sales efficiency.
Learn more about Dialpad features, pricing, & alternatives →
Verdict: Dialpad is a strong contender for the best outbound call center software, offering AI-powered coaching, seamless integrations, and efficient dialing tools. With reported 20% efficiency gains for Custom Ink and 25% time savings for Sunstate Equipment, it directly addresses pain points like low conversion rates and inefficient manual dialing, ensuring higher connect rates and improved agent productivity.
Conclusion
Ready to stop wasting calls?
I know choosing the right tool feels overwhelming. The wrong choice means your team stays bogged down with manual dialing and frustratingly low connect rates.
According to Readymode, outbound calling with strategic integration drives significantly better results. This proves that it’s not just about calling, but having the right technology powering every single outreach attempt.
So, what’s my top recommendation?
From my experience, CloudTalk stands out. It’s built to directly tackle the biggest obstacles your outbound team faces, like low conversion rates.
For additional insights, my analysis of best call center software provides valuable perspectives on modernizing your operations.
Its powerful AI Dialer automates outreach so your agents make 10x more live calls. This is why it’s the best outbound call center software for achieving a real ROI.
I suggest you start a free trial of CloudTalk and see the immediate impact on your team’s connect rates.
Your sales quota will thank you.
