Are your legacy systems holding you back?
With support tickets piling up, your team struggles to meet resolution targets. Outdated tools only create more bottlenecks and frustration for everyone involved.
This constant firefighting leads to costly downtime and service delays. Justifying rising IT costs to stakeholders becomes impossible without measurable improvements to show for it.
Meanwhile, choosing the right platform feels overwhelming. With dozens of vendors making conflicting claims, it’s a high-stakes decision impacting your entire support infrastructure.
If you’re evaluating business software, my article on SaaS billing software covers how to predict cash flow and handle complex pricing.
The right tool doesn’t just put out fires. It helps you future-proof your support infrastructure and significantly reduce operational costs over the long term.
In this article, I’m going to cut through the noise and show you the best remote support software to meet your specific needs for compliance and scalability.
You’ll discover how to select a solution that cuts response times, integrates with your tech stack, and boosts team productivity across the board.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | TeamViewer → | Large global enterprises | |
| 2 | Zoho → | Growing tech companies | |
| 3 | Splashtop → | Enterprise IT directors | |
| 4 | AnyDesk → | Growing tech companies | |
| 5 | RemotePC → | Growing tech companies |
1. TeamViewer
Struggling with IT issues across your distributed workforce?
TeamViewer offers powerful solutions like TeamViewer Remote and TeamViewer Tensor to connect to any device, at any time, and centrally monitor your IT. This helps you overcome challenges with remote support.
This means you can proactively identify and resolve issues before they even impact your users, ensuring minimal disruption.
Here’s how you can solve those problems.
TeamViewer enables exceptional IT support through a platform that’s secure by design. You can monitor, access, and support your entire IT fleet, regardless of location.
Plus, with TeamViewer ONE, a proactive IT platform that fuses 1E DEX and TeamViewer connectivity, you gain remote support, visibility, AI-led monitoring, and automated fixes, keeping devices running flawlessly. This means your team can troubleshoot customer machinery remotely in an instant with Smart Service, ensuring operations run smoothly.
Additionally, features like conditional access, user groups and roles, and single sign-on simplify account management while enhancing your security posture. The result? Reduced downtime and improved IT efficiency.
Keep your employees productive.
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Key features:
- Centralized IT Management: Connect to any device, monitor, and manage your IT fleet from anywhere, ensuring secure and proactive support to prevent downtime.
- Proactive Issue Resolution: Identify and solve IT issues before they impact your workforce, improving productivity and reducing operational costs with intelligent insights.
- Enterprise-Grade Security: Safeguard your business with features like two-factor authentication, managed permissions, and real-time remote monitoring for your IT ecosystem.
TeamViewer features, pricing, & alternatives →
Verdict: TeamViewer is an excellent contender for the best remote support software, offering robust solutions like TeamViewer ONE for scalable, secure, and proactive IT support. Its ability to monitor and manage 60,000 global devices, as seen with Henkel’s success, ensures your IT fleet is supported regardless of destination.
2. Zoho
Struggling with complex remote support tool selections?
Zoho offers a unified cloud software suite, transforming how you work by breaking down departmental silos and increasing efficiency. This means you gain autonomous control and can customize it for your business.
This robust operating system contains your business’s collective memory, helping you unite all data into one platform. It handles intricate processes, builds strong customer relationships, and promotes growth at scale.
Here’s how Zoho helps.
The Zoho One suite provides a comprehensive platform for customer-facing teams, streamlining complex business processes. It also includes secure email, powerful accounting, and HR management.
This enables you to organize, automate, and simplify your HR processes, leading to increased productivity. Zoho’s holistic ecosystem reduces response times and minimizes downtime, allowing 24/7 remote support. Additionally, it helps you track sales and investments easily.
You can expect business growth to be simple to track because Zoho helps sync your data, ultimately improving efficiency significantly. Your team will scale without manually typing data, making operations much smoother.
The result is robust, scalable IT.
While we’re discussing business efficiency and service delivery, you might find my guide on public works software helpful for specific sector needs.
Key features:
- Comprehensive CRM platform: Manage customer-facing teams, track sales, and assess client potential, leading to streamlined customer interactions and improved satisfaction.
- Unified cloud software: Break down departmental silos and increase organizational efficiency by running your entire business on a single, integrated platform.
- Customizable operating system: Gain autonomous control to tailor the software to your specific business needs, ensuring alignment with unique workflows and processes.
Zoho features, pricing, & alternatives →
Verdict: Zoho stands out as a strong contender for the best remote support software, particularly for growing tech companies that require integrated solutions. Its unified suite and customization options streamline complex IT processes, helping reduce operational costs and ensuring compliance for geographically distributed teams.
3. Splashtop
Struggling with complex remote support demands?
Splashtop offers robust remote support software for IT professionals, allowing you to support any device efficiently.
This addresses your challenge of managing diverse IT needs across multiple locations, helping you streamline operations and reduce complexity.
How do you tackle scaling and security?
Splashtop provides solutions for enterprise-grade remote access and support, complete with SSO and advanced manageability. This means you gain significant control over your remote IT infrastructure, enhancing both security and ease of use.
You can also leverage real-time patch management as an add-on, ensuring your systems are always updated and secure. Additionally, Splashtop’s advanced security features like 2FA, endpoint MFA, and session audit logging provide you with total control over securing remote access. The result is greater peace of mind regarding data protection and compliance. For instance, Warner Bros. chose Splashtop to maintain post-production workflows remotely due to its security and high-performance capabilities, proving its effectiveness for critical business continuity.
It’s truly IT support simplified.
While we’re discussing optimizing operations, you might also find my analysis of best price monitoring software helpful for other aspects of your business.
Key features:
- Remote Support for Any Device: Empowers IT professionals to remotely support diverse devices, including a real-time patch management add-on for maintaining system health across your organization.
- Enterprise-Grade Security & Manageability: Offers robust solutions for enterprise environments with single sign-on (SSO), advanced security features, and comprehensive manageability tools.
- Certified Infrastructure & Compliance: Features a secure cloud infrastructure with 24/7 intrusion detection and SOC 2 & 3 certifications, along with adherence to ISO/IEC 27001 and GDPR for compliance.
Splashtop features, pricing, & alternatives →
Verdict: Splashtop stands out as a strong contender for the best remote support software, particularly for growing tech companies. Its emphasis on enterprise features like SSO, advanced security, and robust compliance support makes it an ideal solution for IT directors needing to future-proof their infrastructure and balance scalability with strict regulations, as seen with 85% of Fortune 500 companies trusting them.
4. AnyDesk
Struggling with complex remote support demands and scaling your IT?
AnyDesk tackles these challenges head-on by offering robust remote access and control features across all platforms. This means you can connect to any device, regardless of its operating system, ensuring comprehensive support for your distributed teams.
This capability is particularly vital for organizations dealing with a mix of operating systems and devices, helping you avoid compatibility issues and maintain operational continuity. The result is a unified support experience.
Here’s how AnyDesk empowers your IT strategy.
AnyDesk significantly boosts efficiency for your helpdesk and customer care teams. You can connect directly with users right from service tickets or CRM platforms like Freshworks and Salesforce, reducing tool-switching and speeding up issue resolution.
This seamless integration enables support teams to instantly resolve cases with integrated troubleshooting, making your support process more fluid and responsive. Your team gains access to advanced user management and customization options, including creating a custom client. Additionally, AnyDesk offers full mobile device support, allowing you to access and control desktops, servers, machines and devices via smartphone or tablet.
This flexibility, combined with scalable user options and either cloud or on-premises deployment, means you can tailor the solution to your specific security and infrastructure needs, whether you need unattended access or interactive support.
Future-proof your IT infrastructure.
Key features:
- Cross-platform compatibility: Access and control devices across all major operating systems, including full mobile support for smartphones and tablets, ensuring universal accessibility for your IT support.
- CRM and ITSM integration: Connect directly from Freshworks and Salesforce to resolve IT issues faster, providing your support teams with integrated troubleshooting capabilities for improved efficiency.
- Customization & deployment flexibility: Create a custom client with your branding, choose between cloud or on-premises deployment, and utilize mass deployment (MSI) for scalable user management.
AnyDesk features, pricing, & alternatives →
Verdict: AnyDesk stands out as a strong contender for the best remote support software, offering essential integrations with platforms like Salesforce and Freshworks, alongside mobile and cross-platform compatibility. Its flexible deployment options (cloud or on-premises) and customization capabilities ensure it scales with your business needs, helping you reduce operational costs and enhance support efficiency for growing tech companies.
5. RemotePC
Struggling with complex remote support solutions and rising costs?
RemotePC offers targeted plans, including HelpDesk and Enterprise, to streamline your IT operations and future-proof your infrastructure. This means you can easily manage a growing number of devices and users, addressing your scalability concerns directly.
Here’s how RemotePC addresses this: it ensures secure access with SOC 2, GDPR, and HIPAA compliance, critical for your stringent regulatory needs. This focus on compliance helps mitigate security risks, which are a major concern for IT directors.
So, how can you reduce IT overhead?
RemotePC provides a comprehensive remote desktop access solution allowing you to connect to PCs, Macs, and Linux machines from any device or web browser. This flexibility supports your geographically distributed teams and reduces response times.
You can also transfer files and print documents remotely, which simplifies daily operations and eliminates manual workarounds, enhancing overall productivity for your team. Additionally, features like Whiteboard and Chat facilitate real-time collaboration, enabling effective communication during support sessions.
Plus, with options for unlimited user licenses, group creation, and detailed session logging, RemotePC empowers you to manage your IT support efficiently. This comprehensive management reduces downtime and improves client satisfaction, aligning with your goals for enhanced service delivery. The result is a robust, cost-effective solution.
Key features:
- Secure Multi-OS Access: Connect to PCs, Macs, and Linux machines from any device or web browser, ensuring broad compatibility and accessibility for your remote workforce.
- Advanced Compliance & Security: Maintain SOC 2, GDPR, and HIPAA compliance with TLS v1.2/AES-256 encryption and Personal Key for enhanced data security and privacy.
- Comprehensive IT Management Tools: Utilize unlimited user licenses, group management, session monitoring, and remote file transfer capabilities to streamline support operations.
RemotePC features, pricing, & alternatives →
Verdict: RemotePC stands out as a compelling contender for the best remote support software, especially for growing tech companies. Its robust compliance features, scalable plans for teams and enterprises, and ability to securely manage a wide array of devices help future-proof your IT infrastructure while reducing operational costs, as evidenced by savings up to 90% on HelpDesk plans.
6. ISL Online
Struggling with complex remote support demands?
ISL Online provides a secure and reliable remote desktop application, ISL Light, designed to support your customers or access unattended computers. This means you can manage and control an unlimited number of unattended remote computers with permanent access agents.
The software ensures top-tier security with end-to-end encryption (E2EE) and ISO/IEC 27001:2022 certification, meeting stringent global information security standards, which is crucial for maintaining compliance across your geographically distributed teams. The result is robust data protection and efficient support workflows.
Here’s how ISL Online simplifies your operations.
The ISL Light application is engineered for reliability, allowing you to connect to any device. It enables permanent access by installing a remote access agent on any computer, managing unlimited unattended machines.
Additionally, you can effortlessly access remote computers via Remote Desktop Protocol (RDP) or Secure Shell (SSH) without complex VPN tunneling or firewall changes, saving your team time and effort. Plus, ISL Online offers robust security features like two-factor authentication (2FA), single sign-on (SSO), and customizable password policies, giving you full control over data access. Its seamless integration with leading RMM and ITSM platforms further streamlines operations, centralizing your support workflows.
Your IT support infrastructure is future-proofed.
While we’re discussing IT solutions, understanding best API management tools is equally important for modern infrastructures.
Key features:
- Comprehensive Security Measures: Offers end-to-end encryption with RSA 2048/4096-bit key exchange and AES 256-bit encryption, alongside ISO/IEC 27001:2022 certification, ensuring top-tier data protection and compliance.
- Unlimited Unattended Access & Management: Allows permanent installation of remote access agents on any computer, providing the capability to manage and control an unlimited number of unattended devices for scalable support.
- Flexible Deployment & Integration: Supports connections via RDP/SSH without complex network changes and integrates with leading RMM/ITSM platforms, enabling streamlined, centralized operations within your existing tech stack.
ISL Online features, pricing, & alternatives →
Verdict: For solutions architects and IT directors, ISL Online stands out as a strong contender for the best remote support software. Its robust security, compliance certifications, unlimited unattended access, and seamless RMM/ITSM integrations, including with ServiceNow and Freshworks, directly address critical needs for scalability, security, and reduced operational costs.
7. ConnectWise
Struggling with fragmented IT tools and rising costs?
ConnectWise provides a unified platform with PSA and RMM capabilities to help you operate more efficiently. This means your team can reduce complexity and improve business outcomes.
You’ll find it easier to manage your entire IT ecosystem, simplifying processes and eliminating silos of chaos.
Here’s how you can achieve this.
ConnectWise solves complex IT management challenges by offering a single platform that integrates professional services automation (PSA) and remote monitoring and management (RMM). This enables you to reduce vendor sprawl and consolidate your tools.
You’ll benefit from a modern, configurable user experience that integrates PSA, RMM, cybersecurity and data protection. This unified approach reduces training and support overhead. Additionally, the platform leverages generative AI from ConnectWise Sidekick and RPA workflows to automate repetitive tasks, like user onboarding, saving you valuable time. Your team can also secure client data 24/7 with best-in-class cybersecurity and data protection solutions.
This leads to significant cost savings.
Before diving deeper, you might find my analysis of best board meeting software helpful if you’re streamlining high-level decision-making.
Key features:
- Unified Platform: Consolidate PSA, RMM, cybersecurity, and data protection into a single platform, reducing vendor sprawl and offering a consistent user experience powered by Asio.
- Hyperautomation with AI & RPA: Leverage generative AI through Sidekick and RPA workflows to automate time-consuming processes like ticket analysis and user onboarding, boosting your team’s productivity.
- Comprehensive Security & Data Protection: Ensure security and business continuity 24/7 with MDR, SIEM, Cloud Backup, and BCDR solutions, protecting your clients’ critical assets.
ConnectWise features, pricing, & alternatives →
Verdict: ConnectWise stands out as an excellent choice for the best remote support software due to its comprehensive, purpose-built platform. With over 100,000 MSP and IT professionals trusting it, the integrated PSA, RMM, cybersecurity, and hyperautomation capabilities significantly reduce complexity and improve operational efficiency for your growing tech company.
8. RealVNC
Is your remote support system struggling?
RealVNC Connect offers secure, reliable remote access to desktop and mobile devices, keeping your organization connected. This means you can provide timely assistance to teams across your business, reducing downtime.
You’ll gain complete control of remote access with features like full session encryption, granular permission controls, and various authentication options. This helps your IT team maintain strict compliance.
Here’s a single solution for every device.
RealVNC Connect simplifies your setup, consolidating tools into one solution that works across major desktop and mobile operating systems. This includes mobile access and management for iOS and Android, ensuring comprehensive coverage. Additionally, you can provide instant customer support through On-Demand Assist, empowering your teams. The result is a highly configurable solution that delivers fast, reliable connections, auto-adjusting to your network speed for the best experience.
Minimize downtime, maximize team efficiency.
Before diving deeper, you might find my analysis of best email archiving software helpful for ensuring data compliance.
Key features:
- Secure Remote Access: Offers full session encryption and granular permission controls to keep your systems safe and compliant.
- Cross-Platform Compatibility: Provides a single solution for remote access across major desktop and mobile operating systems, simplifying your toolset.
- On-Demand Assist: Delivers instant customer support and allows for remote vendor access, ensuring timely assistance for all your needs.
RealVNC features, pricing, & alternatives →
Verdict: If you’re seeking a robust, configurable, and secure remote support software that can handle diverse operating systems and provide instant assistance, RealVNC is an excellent choice. Its proven track record, with over 25 years of experience and 250+ million downloads, makes it a reliable platform for future-proofing your IT infrastructure.
Conclusion
Your legacy systems are holding you back.
I get it—choosing the right platform is overwhelming. A wrong move impacts your entire support structure, costing your business valuable time and money.
This decision paralysis leads to costly downtime and frustrated support teams. Every delay in modernizing your tools directly impacts your team’s ability to resolve issues and meet critical service targets.
Here is what I recommend.
From everything I’ve reviewed, TeamViewer is the clear winner. Its platform directly addresses the need for a scalable and future-proof solution for your organization.
While we’re discussing IT solutions, my analysis of PCI compliance software provides valuable perspectives for securing your data.
Its proactive IT management, which keeps devices running flawlessly, is why I consider it the best remote support software. You’ll fix issues before they even impact users.
I suggest you start a free trial of TeamViewer to see how its features can transform your IT operations.
Future-proof your IT and reduce costs.
