Are your support costs spiraling upward?
Your support team is likely swamped with repetitive questions, and hiring more staff isn’t always a scalable or cost-effective solution.
The pressure is on to cut costs, but failing to improve support risks losing valuable customers and revenue.
This isn’t just your feeling. Master of Code found that 92% of companies say support is more important than ever, largely due to growing IT complexity.
The right technology can resolve this conflict, letting you streamline support and cut costs without sacrificing the quality of your customer satisfaction.
In this guide, I’ll review the best virtual agent software of 2025. I’ll help you find a solution that fits your budget and integrates with your existing tools.
You’ll learn how to automate repetitive tasks and provide instant, 24/7 support, freeing up your team for more complex customer issues.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | Nuance → | Healthcare and enterprise | |
| 2 | VirtualSpirits → | IT and sales teams | |
| 3 | EliseAI → | IT directors with digital goals | |
| 4 | IBM → | Business-focused AI | |
| 5 | Five9 → | Customer support teams |
1. Nuance
Struggling with complex customer interactions and rising costs?
Nuance can help you streamline support with AI-powered solutions, enhancing productivity across your operations.
This means you can transform workflows, boost productivity, and drive results more effectively, leveraging industry-leading AI, security, and infrastructure.
Time to revolutionize your customer support.
Nuance, now part of Microsoft, offers robust AI and speech recognition solutions designed to help you achieve more with less.
You can enhance patient experiences and boost productivity with speech recognition solutions that help you do what you do even better, especially in areas like healthcare and overall productivity enhancement.
Additionally, their solutions focus on safeguarding people and data, empowering your teams, and creating connected experiences, helping you get the most out of your data to drive meaningful outcomes across your customer journey.
Improve efficiency and customer satisfaction.
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Key features:
- AI-powered solutions: Leverage industry-leading AI to transform workflows, boost productivity, and drive significant results for your organization.
- Speech recognition technology: Enhance productivity across your teams with advanced speech recognition solutions that enable more efficient operations.
- Secure infrastructure: Benefit from robust security and infrastructure designed to safeguard your people and data while creating connected experiences.
Learn more about Nuance features, pricing, & alternatives →
Verdict: Nuance provides AI and speech recognition solutions that excel in transforming workflows and boosting productivity. Its strong focus on security and data safeguarding makes it a compelling contender for the best virtual agent software, helping your organization streamline support and cut costs.
2. VirtualSpirits
Struggling to streamline your support and cut costs?
VirtualSpirits offers AI-powered conversational solutions that engage customers across multiple channels, including WhatsApp, Web Chat, Facebook Messenger, and Instagram.
This means you can provide 24/7 answers and human operator solutions for technical support and customer service, reducing your team’s workload and improving response times.
Here’s how to simplify your support.
VirtualSpirits enables you to combine chatbots and live human operators for a seamless one-on-one conversational experience, complete with automations and API integrations. This platform is designed for anyone to build, requiring no coding knowledge, so you can easily design your desired conversation flow within minutes. You can also add the chatbot to your website with a simple copy-and-paste script.
Additionally, your chatbot can be used as a chat widget, embedded frame, or a conversational page. You can share it via web, email, SMS, and WhatsApp, extending your reach. Plus, chatbot notifications can be sent to your control panel, and leads can be forwarded to your sales team by email and CRM, improving your sales processes.
The result is increased conversions.
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Key features:
- Multi-channel Engagement: Engage customers across WhatsApp, Web Chat, Facebook Messenger, and Instagram, providing broad customer reach and consistent communication.
- No-Code Chatbot Builder: Easily design conversational flows and build high-converting chatbots without any coding knowledge, enabling quick setup and customization.
- Seamless CRM Integration: Integrate chatbot notifications into your control panel and send leads to your sales team via email and CRM, streamlining lead management.
Learn more about VirtualSpirits features, pricing, & alternatives →
Verdict: VirtualSpirits stands out for its no-code chatbot creation and multi-channel conversational marketing. Its ability to integrate with existing sales processes makes it suitable as the best virtual agent software for IT directors looking to boost lead generation and customer support efficiencies, with users reporting up to 4x conversion increases.
3. EliseAI
EliseAI offers AI-powered solutions designed to automate and scale your operations, directly addressing these concerns.
This means you can streamline workflows and free your team for high-impact tasks, leading to improved operational efficiency and reduced overhead.
Ready to transform your support?
EliseAI simplifies communication processes while ensuring every interaction is impactful across multiple channels.
The platform centralizes contacts, conversations, and insights with EliseCRM, and its VoiceAI answers every inquiry. This results in reduced support ticket resolution times and measurable productivity gains.
Additionally, EliseAI offers 24/7 availability, providing round-the-clock support with instant responses in multiple languages, including voice support in seven and written responses in 51. It directly manages communication across channels—text, email, chat, and voice—automating 90% of prospect workflows and saving $14 million in payroll.
You can truly redefine your care delivery.
Key features:
- Comprehensive Communication Channels: Manages communication across text, email, chat, and voice, delivering instant responses in multiple languages with 24/7 availability.
- Operational Automation and Scaling: Streamlines workflows, automates responses, scheduling, and follow-ups, freeing your team for high-impact tasks and reducing overhead.
- Centralized Management and Insights: Consolidates all communications, contacts, conversations, and operational insights within a unified platform for maximum efficiency and clarity.
Learn more about EliseAI features, pricing, & alternatives →
Verdict: EliseAI’s robust multi-channel support, personalized experiences, and proven cost savings, like $14 million in payroll, make it a compelling choice for IT directors seeking the best virtual agent software to boost productivity and align with digital transformation goals.
4. IBM
Struggling with complex virtual agent software evaluations?
IBM offers prebuilt agents for sales and procurement, or you can build your own using their new no-code tools.
This means you can easily automate real workflows, addressing specific pain points like lead qualification and technical troubleshooting without needing extensive coding knowledge. It helps you transform sales performance with AI automation.
Time to turn AI projects into profits.
IBM provides AI technologies built for business, helping you move from AI pilots to production quickly. This empowers you to deploy virtual agents that offer 24/7 omnichannel support.
You can also monitor agentic AI performance with watsonx.governance, ensuring control and security over your AI initiatives. Additionally, their cost-efficient AI models are tailored for business and optimized for scale, making ROI justification simpler for your subscription-based models. Plus, IBM offers industry-first software to unify agentic governance and security.
The result is increased productivity and better management of costs.
Key features:
- Prebuilt agents and no-code tools: Automate specific workflows like sales and procurement or build custom solutions without extensive coding, simplifying implementation.
- Agentic AI governance and security: Maintain control and monitor performance, alleviating concerns about migration risks and ensuring secure, compliant operations.
- Scalable, cost-efficient AI models: Optimize for business growth and support data-driven decisions, demonstrating measurable productivity gains and financial returns.
Learn more about IBM features, pricing, & alternatives →
Verdict: IBM empowers IT directors to overcome evaluation challenges by offering prebuilt agents and no-code tools for rapid deployment, coupled with robust governance for security. Their scalable, cost-efficient AI models and demonstrated success stories make IBM a strong contender for the best virtual agent software, helping you reduce support ticket resolution times and improve customer satisfaction.
5. Five9
Struggling with inconsistent, costly customer support?
Five9 offers AI-driven virtual agents to streamline your support and reduce operational expenses. This means you can deliver effortless, personalized experiences, boosting customer satisfaction and driving real business results.
When you’re trying to balance cost-efficiency with advanced AI capabilities, Five9’s platform helps resolve routine inquiries, allowing your live agents to focus on building customer loyalty.
Here’s how you can empower your support.
Five9’s Genius AI agents deliver seamless and personalized experiences alongside human agents, making your customer interactions more efficient. For example, Central Bank achieved 80% intent-matching accuracy, resolving routine inquiries efficiently.
With AI Agent Assist, you can simplify operations and enhance efficiency, like Alaska Airlines, which scaled omnichannel support and empowered its remote workforce. Additionally, Exact Sciences reduced test scheduling time by 60% using AI-driven solutions, helping patients complete critical screenings faster.
The result is smarter, faster, more human CX.
Key features:
- AI Agents and Agent Assist: Automate routine inquiries with high accuracy, freeing up human agents for complex, loyalty-building interactions and improving overall efficiency.
- Omnichannel Support: Scale your customer support across various channels like voice, chat, and email, providing consistent and seamless experiences for your customers.
- Workflow Automation: Optimize internal processes and engagement workflows to reduce resolution times, enhance agent productivity, and ensure a smooth customer journey.
Learn more about Five9 features, pricing, & alternatives →
Verdict: Five9’s robust AI and automation capabilities, demonstrated by its 80% intent-matching accuracy in case studies, make it an ideal choice for the best virtual agent software. You can expect measurable productivity gains, reduced response times, and improved customer satisfaction scores.
6. Rasa
Struggling with complex customer support and IT helpdesk demands?
Rasa offers an enterprise-grade AI platform designed to manage high-trust conversational experiences, addressing your need for advanced yet reliable automation.
This means you can build next-level AI assistants that are always true to your brand and compliant with internal or external policies.
Here’s how you streamline operations.
Rasa addresses these challenges with its sophisticated platform, blending a state-of-the-art conversational AI engine with intuitive no-code UI.
Their Rasa Pro framework natively leverages generative AI for effortless assistant development, ensuring deeply nuanced conversations while following your business logic safely. Additionally, Rasa Studio provides a drag-and-drop no-code UI, allowing your teams to build, test, review, and continuously improve their generative conversational AI assistants with ease.
This comprehensive approach supports critical use cases like customer experience, enterprise operations, IT helpdesk, and lead generation, proving adaptable for financial services, healthcare, telecom, and travel industries, ultimately improving your overall productivity.
The result is superior ROI.
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Key features:
- Enterprise-grade platform: Builds high-trust conversational AI experiences, leveraging generative AI for complex interactions while ensuring security, observability, and scalability in your chosen deployment environment.
- Intuitive no-code UI: Rasa Studio offers a drag-and-drop interface that simplifies building, testing, and improving generative conversational AI assistants, enabling effective cross-team collaboration.
- Managed service option: Allows you to move faster with reduced total cost of ownership as Rasa manages the platform, providing proactive premium support and quicker time-to-value.
Learn more about Rasa features, pricing, & alternatives →
Verdict: Rasa excels in providing enterprise-grade conversational AI, addressing your need for advanced capabilities balanced with cost efficiency. With a reported 181% ROI and 60% containment rates, it’s suitable as best virtual agent software, proving its ability to reduce resolution times and improve customer satisfaction.
7. Sprinklr
Struggling with multi-channel support and spiraling costs?
Sprinklr offers a unified platform that centralizes customer engagement, allowing you to streamline operations.
This means you can eliminate tool chaos, enabling your teams to drive consistent, exceptional customer experiences. The result is a radically productive front-office.
Sprinklr empowers your customer-facing teams with AI to deliver real CX impact.
You can unify contact center teams across social, digital, and voice channels, gaining actionable insights. Plus, it scales generative AI for autonomous decision-making and task execution. Additionally, features like Conversational AI Platform and AI-Powered Quality Management enhance your ability to provide 24/7 omnichannel support, ensuring productivity gains. The result is a unified customer experience that delivers unmatched productivity for your business.
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Key features:
- Conversational AI Platform: Provides advanced automation and natural language processing for intelligent virtual agents across various channels.
- Unified Agent Desktop: Unifies all customer touchpoints and tools into a single interface for agents, improving context and collaboration for your team.
- Omnichannel Routing & Analytics: Directs customer interactions efficiently to the right virtual agents and provides insights into performance metrics.
Learn more about Sprinklr features, pricing, & alternatives →
Verdict: Sprinklr’s comprehensive platform unifies AI, customer service, and social engagement tools, making it ideal for IT directors seeking the best virtual agent software. It reduces tool sprawl and offers enterprise-grade customizability, demonstrating a 10x YoY increase in social care interactions for some users.
8. Zendesk
Is your support team drowning in customer inquiries?
Zendesk AI Agents resolve customer and employee conversations across any channel, leveraging AI to streamline your support. This means you can finally alleviate the burden of repetitive tickets and focus on more complex issues.
This solution helps you deliver beautifully simple service, automating workflows to keep every employee productive and freeing up your team. It truly helps in achieving faster resolutions.
Here’s how to simplify your support.
Zendesk provides a complete AI-powered solution for customer service, built for true resolutions. The platform powers over 10,000 AI customers by bringing together conversations from all channels.
You can start resolving requests automatically with Zendesk AI from day one, reducing effort per ticket by deflecting up to 15% of agent contacts through self-service and automation. Additionally, Zendesk Voice delivers seamless resolutions in any contact center, offering advanced call routing, intelligent IVR, and AI capabilities for faster and better call handling. This comprehensive approach means your organization can scale support efficiently and improve customer satisfaction.
The result? A remarkable 286% average ROI over three years, with a payback period of just two months.
Key features:
- AI Agents and Copilot: Automate conversations and assist human agents across all channels, ensuring instant resolutions or intelligent support when needed.
- Omnichannel Resolutions: Provide seamless customer service across messaging, live chat, voice, and help center, giving your agents complete context.
- Workforce Management & Quality Assurance: Enhance your workflows with tools for employee service, contact center operations, and data privacy, boosting overall efficiency.
Learn more about Zendesk features, pricing, & alternatives →
Verdict: Zendesk offers a powerful, flexible platform with AI-driven automation and omnichannel support, making it an excellent contender for the best virtual agent software. With reported 286% ROI and a two-month payback period, it’s designed to reduce effort per ticket, keep costs low, and enhance customer satisfaction for growing businesses.
9. Tidio
Struggling to balance cost and advanced AI for support?
Tidio’s Lyro AI Agent helps you easily scale support, automating conversations across multiple channels. This means your team can resolve 67% of inquiries instantly.
You can streamline your workflows with smart help desk tools and self-service options, ensuring outstanding customer care regardless of your daily conversation volume.
This moves us to the heart of the solution.
Tidio helps you resolve customer requests instantly with its Lyro AI Agent, automating responses across chat, email, and social in 12 languages. You can also integrate Lyro AI with your existing help desk, automatically handling common requests or passing complex tasks to human agents. It seamlessly integrates into your workflows, performing tasks like refunds and account management. Tidio’s help desk tools also let your agents track conversations, route queries, and resolve issues faster from one user-friendly dashboard. This empowers your sales team to convert more visitors into paying customers.
Your data is safe and compliant with GDPR and CCPA.
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Key features:
- Lyro AI Agent: Resolves 67% of support requests across chat, email, and social media in 12 languages by leveraging your existing knowledge bases and FAQs.
- Integrated Help Desk: Offers a multichannel inbox to manage live chat, email, Messenger, Instagram, and WhatsApp, enabling seamless handoffs to human agents.
- Detailed Analytics: Provides in-depth insights into Lyro AI performance and user trends, helping you optimize workflows and improve productivity for better ROI.
Learn more about Tidio features, pricing, & alternatives →
Verdict: Tidio’s Lyro AI Agent and integrated help desk provide a comprehensive solution for IT directors seeking the best virtual agent software. It automates a significant portion of conversations, streamlines workflows, and ensures compliance, delivering measurable productivity gains and excellent ROI for growing businesses.
10. Neople
Struggling to scale support without more hires?
Neople provides AI agents that handle hundreds of support workflows, allowing your team to excel without additional staffing or tools.
This means you can automate repetitive tasks, freeing your human agents to focus on high-impact initiatives and increase both customer and employee happiness.
Discover a smarter way to grow.
Neople empowers your business by automating standardized workflows, mastering company knowledge, and supporting your team with the right information. Its Neople Studio platform lets you test workflows, view task history, and customize your virtual agent to match your brand. You can easily edit and update knowledge documents in one centralized place, ensuring consistent, on-brand communication across all channels. This comprehensive approach helps your team achieve 5x results and grow without the constant burden of finding information across multiple systems or dealing with high workloads.
Your team gets back valuable time.
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Key features:
- Workflow Automation: Automates hundreds of common support workflows, increasing team efficiency and job satisfaction by handling repetitive tasks and freeing up human agents.
- Centralized Knowledge: Absorbs critical team and customer information, creating a centralized knowledge source that ensures consistent responses and easy information retrieval.
- Contextual Suggestions: Finds the right information for fast and easy responses, keeping human agents in the loop with relevant data available precisely when needed.
Learn more about Neople features, pricing, & alternatives →
Verdict: Neople is a robust solution for e-commerce and SaaS companies, integrating seamlessly with existing tools to automate support and manage knowledge. With reported 500% ROI in 3 months and a 10% CSAT increase, this best virtual agent software addresses challenges of scalability and cost-efficiency.
Conclusion
Ready to cut support costs?
Choosing the right virtual agent software is a major hurdle. You’re balancing advanced AI against tight budgets while avoiding complex integration problems.
According to Master of Code, AI agents deliver an incredible 128% ROI in customer experience. That’s a massive return on investment, proving these tools don’t just add features—they deliver real financial benefits.
Here is my top recommendation.
After reviewing all the options, Nuance clearly stands out. It delivers powerful, industry-leading AI that streamlines your support without the typical enterprise-level complexities.
Their focus on secure, robust AI for demanding industries like healthcare demonstrates its reliability. Choosing the best virtual agent software like Nuance means investing in a proven, enterprise-grade solution.
I recommend visiting the Nuance website to see how their tailored AI solutions can transform your entire support operation.
You’ll finally streamline support and cut costs.
