BIGContacts
BIGContacts is a contact management and CRM software designed to help small businesses organize customer data, track sales pipelines, and automate marketing tasks to build stronger relationships and grow revenue.
Drip
Drip is a marketing automation platform designed specifically for e-commerce brands to build personalized customer journeys through email, SMS, and onsite campaigns that drive repeat sales and revenue.
Quick Comparison
| Feature | BIGContacts | Drip |
|---|---|---|
| Website | bigcontacts.com | drip.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $5/month | $39/month |
| FREE Trial | ✓ 15 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 2012 |
| Headquarters | Santa Monica, USA | Minneapolis, USA |
Overview
BIGContacts
BIGContacts is a cloud-based CRM designed specifically for small businesses that need to move beyond spreadsheets without the complexity of enterprise systems. You can centralize all your customer information, including communication history, notes, and files, in one searchable database. This ensures your team stays on the same page and never misses a follow-up opportunity with a prospect or existing client.
You can manage your entire sales process visually using customizable pipelines and automated task reminders. The platform also includes integrated email marketing tools, allowing you to send targeted campaigns and track engagement directly within your CRM. It solves the problem of scattered data by providing a single source of truth for your sales, marketing, and support activities.
Drip
Drip is a specialized marketing automation platform built to help your e-commerce store grow by turning first-time shoppers into loyal customers. Instead of sending generic blasts, you can create highly personalized experiences based on how your customers browse and buy. You can easily sync your store data from platforms like Shopify or WooCommerce to see exactly what your customers are doing in real-time.
The platform allows you to automate your entire marketing strategy, from welcome series and abandoned cart reminders to post-purchase follow-ups. You can manage your email, SMS, and onsite pop-ups all from one dashboard to ensure your messaging stays consistent. It is designed for growing online brands that need sophisticated automation without the technical complexity of enterprise-level tools.
Overview
BIGContacts Features
- Contact Management View all contact details, social media profiles, and complete communication history on a single, intuitive screen.
- Sales Pipeline Tracking Track your deals through custom stages and use drag-and-drop functionality to move prospects toward a close.
- Automated Tasks Set up recurring tasks and automated reminders so you never forget a meeting or a follow-up call.
- Email Marketing Create and send personalized email campaigns to your contact lists and track opens and clicks in real-time.
- Calendar Integration Sync your CRM with Google Calendar or Outlook to manage your schedule and tasks in one place.
- Custom Reporting Generate detailed reports on sales performance, team activity, and campaign effectiveness to make data-driven decisions.
Drip Features
- Visual Workflow Builder. Build complex customer journeys with a drag-and-drop interface to automate your marketing based on real-time shopper behavior.
- Deep E-commerce Segments. Group your customers by what they bought, how much they spent, or when they last visited your online store.
- Onsite Campaigns. Create targeted pop-ups and forms that match your brand to capture more leads and offer timely discounts to shoppers.
- Multi-Channel SMS. Send personalized text messages alongside your emails to reach customers on their mobile devices for time-sensitive promotions.
- Dynamic Content. Insert personalized product recommendations and unique discount codes directly into your emails to increase your click-through rates.
- Detailed Revenue Dashboards. Track exactly how much money your automated emails and SMS campaigns are generating with clear, e-commerce-focused analytics.
Pricing Comparison
BIGContacts Pricing
- Up to 1,000 contacts
- Standard CRM features
- Task & activity management
- Basic reporting
- Mobile access
- Everything in Big, plus:
- Up to 10,000 contacts
- Email marketing integration
- Sales pipeline management
- Automated marketing workflows
- Advanced custom fields
Drip Pricing
- Unlimited email sends
- Onsite campaign tools
- Visual automation builder
- Email and chat support
- Deep e-commerce integrations
- Advanced segmentation
- Everything in the 2.5k tier, plus:
- Increased contact limit
- Unlimited email sends
- Full access to all integrations
- Dynamic product blocks
- Revenue attribution reporting
Pros & Cons
BIGContacts
Pros
- Extremely easy to set up and navigate
- Excellent customer support responsiveness
- Affordable pricing for very small teams
- Clean interface without unnecessary clutter
Cons
- Mobile app features are somewhat limited
- Reporting customization could be deeper
- Fewer third-party integrations than larger competitors
Drip
Pros
- Powerful automation workflows that are easy to build
- Deep integration with Shopify and WooCommerce stores
- Excellent segmentation based on specific purchase history
- Clean and intuitive user interface for marketers
- Reliable email deliverability for transactional messages
Cons
- Pricing increases quickly as your list grows
- SMS credits require an additional monthly cost
- Learning curve for advanced liquid templating features