BIGContacts
BIGContacts is a contact management and CRM software designed to help small businesses organize customer data, track sales pipelines, and automate marketing tasks to build stronger relationships and grow revenue.
Omnisend
Omnisend is an omnichannel marketing automation platform designed for e-commerce businesses to increase sales through integrated email, SMS, and push notification campaigns across the entire customer journey.
Quick Comparison
| Feature | BIGContacts | Omnisend |
|---|---|---|
| Website | bigcontacts.com | omnisend.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $5/month | Free |
| FREE Trial | ✓ 15 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 2014 |
| Headquarters | Santa Monica, USA | London, UK |
Overview
BIGContacts
BIGContacts is a cloud-based CRM designed specifically for small businesses that need to move beyond spreadsheets without the complexity of enterprise systems. You can centralize all your customer information, including communication history, notes, and files, in one searchable database. This ensures your team stays on the same page and never misses a follow-up opportunity with a prospect or existing client.
You can manage your entire sales process visually using customizable pipelines and automated task reminders. The platform also includes integrated email marketing tools, allowing you to send targeted campaigns and track engagement directly within your CRM. It solves the problem of scattered data by providing a single source of truth for your sales, marketing, and support activities.
Omnisend
Omnisend is an email and SMS marketing automation platform built specifically for e-commerce brands. You can move beyond basic newsletters by creating personalized customer journeys that combine email, SMS, and push notifications into a single automated workflow. The platform integrates directly with major e-commerce stores to track customer behavior and trigger messages based on real-time shopping data.
You can recover lost revenue with abandoned cart sequences, welcome new subscribers, and reward your best customers with automated loyalty workflows. The platform is designed for growing online stores that need sophisticated automation without the complexity of enterprise-level tools. You get access to pre-built automation templates and a drag-and-drop editor that makes creating professional campaigns fast and intuitive.
Overview
BIGContacts Features
- Contact Management View all contact details, social media profiles, and complete communication history on a single, intuitive screen.
- Sales Pipeline Tracking Track your deals through custom stages and use drag-and-drop functionality to move prospects toward a close.
- Automated Tasks Set up recurring tasks and automated reminders so you never forget a meeting or a follow-up call.
- Email Marketing Create and send personalized email campaigns to your contact lists and track opens and clicks in real-time.
- Calendar Integration Sync your CRM with Google Calendar or Outlook to manage your schedule and tasks in one place.
- Custom Reporting Generate detailed reports on sales performance, team activity, and campaign effectiveness to make data-driven decisions.
Omnisend Features
- Omnichannel Workflows. Combine email, SMS, and push notifications into a single automated sequence to reach customers on their preferred channels.
- E-commerce Segmentation. Target your audience based on their shopping behavior, purchase history, and campaign engagement to send more relevant offers.
- Product Picker. Drag and drop products directly from your online store into your emails to save time on manual formatting.
- Automated Split Testing. Test different subject lines or content variations within your automated workflows to see what drives the most sales.
- Dynamic Discount Codes. Generate and send unique, single-use discount codes automatically to prevent coupon abuse and track individual redemptions.
- Visual Automation Builder. Map out your entire customer journey with an intuitive drag-and-drop interface that requires no coding or technical skills.
Pricing Comparison
BIGContacts Pricing
- Up to 1,000 contacts
- Standard CRM features
- Task & activity management
- Basic reporting
- Mobile access
- Everything in Big, plus:
- Up to 10,000 contacts
- Email marketing integration
- Sales pipeline management
- Automated marketing workflows
- Advanced custom fields
Omnisend Pricing
- Reach up to 250 contacts
- 500 emails per month
- Up to 60 SMS messages
- 500 web push notifications
- Professional email templates
- Pre-built automations
- Everything in Free, plus:
- Unlimited emails
- Up to 3,933 SMS messages
- Advanced reporting
- 24/7 priority support
- Customer success manager
Pros & Cons
BIGContacts
Pros
- Extremely easy to set up and navigate
- Excellent customer support responsiveness
- Affordable pricing for very small teams
- Clean interface without unnecessary clutter
Cons
- Mobile app features are somewhat limited
- Reporting customization could be deeper
- Fewer third-party integrations than larger competitors
Omnisend
Pros
- Deep integration with Shopify and BigCommerce
- Easy to set up complex automations
- Excellent customer support available 24/7
- Consolidated reporting for email and SMS
Cons
- SMS credits can become expensive
- Limited design flexibility in some templates
- Learning curve for advanced segmentation rules