BIGContacts
BIGContacts is a contact management and CRM software designed to help small businesses organize customer data, track sales pipelines, and automate marketing tasks to build stronger relationships and grow revenue.
Salesforce
Salesforce is a comprehensive customer relationship management platform that helps you manage sales, service, marketing, and commerce activities in a single unified system to grow your business effectively.
Quick Comparison
| Feature | BIGContacts | Salesforce |
|---|---|---|
| Website | bigcontacts.com | salesforce.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $5/month | $25/month |
| FREE Trial | ✓ 15 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 1999 |
| Headquarters | Santa Monica, USA | San Francisco, USA |
Overview
BIGContacts
BIGContacts is a cloud-based CRM designed specifically for small businesses that need to move beyond spreadsheets without the complexity of enterprise systems. You can centralize all your customer information, including communication history, notes, and files, in one searchable database. This ensures your team stays on the same page and never misses a follow-up opportunity with a prospect or existing client.
You can manage your entire sales process visually using customizable pipelines and automated task reminders. The platform also includes integrated email marketing tools, allowing you to send targeted campaigns and track engagement directly within your CRM. It solves the problem of scattered data by providing a single source of truth for your sales, marketing, and support activities.
Salesforce
Salesforce is a cloud-based platform designed to help you close deals faster and manage customer relationships with precision. Instead of scattered spreadsheets, you get a centralized hub where you can track every interaction, lead, and opportunity across your entire organization. You can customize the interface to match your specific sales process, ensuring your team stays focused on the most promising prospects while automating the busy work that slows them down.
The platform scales with your ambitions, offering specialized tools for small businesses and global enterprises alike. You can use it to forecast revenue, manage customer support tickets, and run targeted marketing campaigns all from one login. By connecting your sales, service, and marketing teams, you ensure everyone has a 360-degree view of your customers, helping you provide personalized experiences that drive long-term loyalty and growth.
Overview
BIGContacts Features
- Contact Management View all contact details, social media profiles, and complete communication history on a single, intuitive screen.
- Sales Pipeline Tracking Track your deals through custom stages and use drag-and-drop functionality to move prospects toward a close.
- Automated Tasks Set up recurring tasks and automated reminders so you never forget a meeting or a follow-up call.
- Email Marketing Create and send personalized email campaigns to your contact lists and track opens and clicks in real-time.
- Calendar Integration Sync your CRM with Google Calendar or Outlook to manage your schedule and tasks in one place.
- Custom Reporting Generate detailed reports on sales performance, team activity, and campaign effectiveness to make data-driven decisions.
Salesforce Features
- Opportunity Management. Track every detail of your deals and see exactly where they stand in your sales pipeline at any moment.
- Contact Management. Maintain a complete history of customer interactions and social media insights to build stronger, more personalized relationships.
- Sales Forecasting. Predict future revenue with real-time data so you can make informed decisions about your business growth and strategy.
- Process Automation. Automate complex business processes with drag-and-drop tools to save time and reduce manual data entry errors.
- Mobile App. Update records, view dashboards, and respond to leads from your phone while you are traveling or between meetings.
- Custom Reports. Create visual dashboards that show your team's performance and key business metrics with just a few clicks.
Pricing Comparison
BIGContacts Pricing
- Up to 1,000 contacts
- Standard CRM features
- Task & activity management
- Basic reporting
- Mobile access
- Everything in Big, plus:
- Up to 10,000 contacts
- Email marketing integration
- Sales pipeline management
- Automated marketing workflows
- Advanced custom fields
Salesforce Pricing
- Simplified setup and onboarding
- Lead and account management
- Email integration with Gmail/Outlook
- Basic reporting and dashboards
- Mobile app access
- Built-in walkthroughs
- Everything in Starter, plus:
- Collaborative forecasting
- Quote and order management
- Customizable reports and dashboards
- Contract management
- Developer sandbox
Pros & Cons
BIGContacts
Pros
- Extremely easy to set up and navigate
- Excellent customer support responsiveness
- Affordable pricing for very small teams
- Clean interface without unnecessary clutter
Cons
- Mobile app features are somewhat limited
- Reporting customization could be deeper
- Fewer third-party integrations than larger competitors
Salesforce
Pros
- Extremely high level of customization for complex workflows
- Massive ecosystem of third-party apps and integrations
- Comprehensive mobile app for managing sales on the go
- Strong reporting capabilities for deep data analysis
- Scales effortlessly from small teams to global enterprises
Cons
- Significant learning curve for new administrators
- Pricing can become expensive as you add features
- Initial setup often requires a dedicated consultant
- Interface can feel cluttered due to many features