Birdeye
Birdeye is an all-in-one reputation management and customer experience platform that helps local businesses grow by automating review generation, social media management, and customer communication through a single inbox.
Handwrytten
Handwrytten is a robotic handwriting service that allows you to send personalized, pen-written notes and greeting cards directly from your computer or CRM to improve customer engagement.
Quick Comparison
| Feature | Birdeye | Handwrytten |
|---|---|---|
| Website | birdeye.so | handwrytten.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2014 |
| Headquarters | Palo Alto, USA | Phoenix, USA |
Overview
Birdeye
Birdeye is a comprehensive customer experience platform designed to help you manage your online presence and grow your business through social proof. You can automate the entire process of collecting reviews from sites like Google and Facebook, ensuring your business stays visible and trusted by potential customers. The platform consolidates all your customer interactions—from text messages and web chats to social media comments—into one unified inbox so you never miss a lead.
You can also manage your business listings across the web to ensure your contact information is always accurate. With built-in tools for social media scheduling, automated surveys, and AI-driven insights, you can understand customer sentiment and respond to feedback instantly. It is specifically built for multi-location businesses and local service providers who need to scale their reputation management without increasing their manual workload.
Handwrytten
Handwrytten helps you scale the personal touch of a handwritten note without picking up a pen. By using custom-designed robots that hold real pilot G2 pens, the platform transforms your digital text into physical mail that looks and feels authentic. You can choose from dozens of handwriting styles or even have your own handwriting digitized for a truly personal signature on every piece of mail you send.
Whether you are thanking a customer for a purchase, following up on a sales lead, or sending holiday cards to your entire database, you can automate the process entirely. The platform integrates directly with your existing tools like Salesforce and HubSpot, allowing you to trigger physical mail based on digital actions. It is an ideal solution for sales teams, real-estate agents, and non-profits who want to stand out in a crowded digital inbox.
Overview
Birdeye Features
- Automated Review Generation Send automated review requests via text or email to your customers immediately after a sale to boost your ratings.
- Unified Messaging Inbox Manage all your customer conversations from Google, Facebook, and Webchat in one place to respond faster to leads.
- Listing Management Update your business name, address, and phone number across 50+ sites simultaneously to improve your local SEO rankings.
- Social Media Management Schedule posts, monitor mentions, and engage with your audience across all social platforms from a single centralized calendar.
- AI-Powered Insights Analyze customer feedback with natural language processing to identify common trends and areas where your service can improve.
- Mass Texting Reach your entire customer base instantly with promotional offers or updates using compliant, high-deliverability SMS marketing tools.
Handwrytten Features
- Robotic Handwriting. Send notes written by robots using real ink pens that create natural variations in pressure and style for total authenticity.
- Custom Handwriting Styles. Choose from over 30 unique handwriting styles or pay a one-time fee to digitize your own personal handwriting and signature.
- CRM Integrations. Connect your CRM to trigger handwritten notes automatically when a deal closes, a birthday arrives, or a new lead signs up.
- Bulk Sending. Upload a spreadsheet of contacts and send hundreds of personalized notes at once without spending hours writing them by hand.
- Insert Business Cards. Include your own business cards, gift cards, or custom inserts inside your envelopes to drive more value from every mailing.
- Mobile App Access. Draft and send handwritten notes directly from your iPhone or Android device while you are traveling or between meetings.
Pricing Comparison
Birdeye Pricing
Handwrytten Pricing
- No monthly commitment
- Access to all handwriting styles
- Standard card pricing
- Full CRM integration access
- Mobile app usage
- Bulk upload capabilities
- Everything in Pay-As-You-Go, plus:
- Discounted card pricing
- Monthly card credits
- Reduced rates on bulk orders
- Priority processing
- Rollover credits
Pros & Cons
Birdeye
Pros
- Centralizes all customer communication into one easy-to-use inbox
- Significantly increases the volume of Google reviews automatically
- User-friendly interface makes it easy for non-technical staff
- Excellent mobile app for managing customer responses on the go
Cons
- Custom pricing can be expensive for very small businesses
- Initial setup of listing sync takes some time to verify
- Contract terms are often reported as being strictly annual
Handwrytten
Pros
- High open rates compared to traditional direct mail
- Authentic look that is difficult to distinguish from human writing
- Seamless integration with popular platforms like Zapier and Shopify
- Wide variety of high-quality card designs available
Cons
- International postage can be expensive for global campaigns
- Custom handwriting digitization requires a significant upfront fee
- Limited control over exact character spacing in some styles