Birdeye
Birdeye is an all-in-one reputation management and customer experience platform that helps local businesses generate reviews, manage listings, and communicate with customers through automated messaging and AI-driven insights.
Handwrytten
Handwrytten is a robotic handwriting service that allows you to send personalized, pen-written notes and greeting cards directly from your computer or CRM to improve customer engagement.
Quick Comparison
| Feature | Birdeye | Handwrytten |
|---|---|---|
| Website | birdeye.com | handwrytten.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2014 |
| Headquarters | Palo Alto, USA | Phoenix, USA |
Overview
Birdeye
Birdeye helps you turn your happy customers into your best marketing engine. You can automate review requests across 200+ sites, manage your business listings for better local SEO, and respond to all customer messages from a single unified inbox. It simplifies how you interact with your audience by consolidating web chat, SMS, and social media into one place.
You can also use AI-driven insights to analyze customer sentiment and track how you stack up against local competitors. Whether you run a single storefront or manage thousands of locations, the platform provides the tools you need to build trust and grow your revenue. It focuses on making every step of the customer journey—from being found online to getting a referral—completely frictionless for both you and your clients.
Handwrytten
Handwrytten helps you scale the personal touch of a handwritten note without picking up a pen. By using custom-designed robots that hold real pilot G2 pens, the platform transforms your digital text into physical mail that looks and feels authentic. You can choose from dozens of handwriting styles or even have your own handwriting digitized for a truly personal signature on every piece of mail you send.
Whether you are thanking a customer for a purchase, following up on a sales lead, or sending holiday cards to your entire database, you can automate the process entirely. The platform integrates directly with your existing tools like Salesforce and HubSpot, allowing you to trigger physical mail based on digital actions. It is an ideal solution for sales teams, real-estate agents, and non-profits who want to stand out in a crowded digital inbox.
Overview
Birdeye Features
- Automated Review Generation Send automated review requests via SMS or email to your customers immediately after a purchase or service.
- Unified Inbox Manage all your customer conversations from Webchat, text, and social media in one central location for faster responses.
- Listing Management Keep your business information consistent across Google, Facebook, and 100+ other sites to boost your local search ranking.
- AI Sentiment Analysis Use natural language processing to automatically identify trends and common themes in your customer feedback and reviews.
- Social Media Publishing Schedule and publish posts across all your social profiles and turn your best reviews into social proof instantly.
- Mass Texting Reach your entire customer base at once with promotional offers or important updates using high-open-rate SMS campaigns.
- Customer Surveys Create and send custom surveys to gather deep insights into the customer experience and identify areas for improvement.
- Competitive Benchmarking Monitor your competitors' public reviews and ratings to see exactly where you stand in your local market.
Handwrytten Features
- Robotic Handwriting. Send notes written by robots using real ink pens that create natural variations in pressure and style for total authenticity.
- Custom Handwriting Styles. Choose from over 30 unique handwriting styles or pay a one-time fee to digitize your own personal handwriting and signature.
- CRM Integrations. Connect your CRM to trigger handwritten notes automatically when a deal closes, a birthday arrives, or a new lead signs up.
- Bulk Sending. Upload a spreadsheet of contacts and send hundreds of personalized notes at once without spending hours writing them by hand.
- Insert Business Cards. Include your own business cards, gift cards, or custom inserts inside your envelopes to drive more value from every mailing.
- Mobile App Access. Draft and send handwritten notes directly from your iPhone or Android device while you are traveling or between meetings.
Pricing Comparison
Birdeye Pricing
Handwrytten Pricing
- No monthly commitment
- Access to all handwriting styles
- Standard card pricing
- Full CRM integration access
- Mobile app usage
- Bulk upload capabilities
- Everything in Pay-As-You-Go, plus:
- Discounted card pricing
- Monthly card credits
- Reduced rates on bulk orders
- Priority processing
- Rollover credits
Pros & Cons
Birdeye
Pros
- Significant increase in Google review volume through automation
- Centralized dashboard makes managing multiple locations much easier
- User-friendly interface requires very little technical expertise
- Excellent mobile app for responding to customers on the go
- Effective local SEO improvements through consistent listing management
Cons
- Annual contracts can be a long-term commitment
- Pricing is higher than some entry-level competitors
- Initial setup of integrations can take some time
- Occasional delays in syncing reviews from smaller niche sites
Handwrytten
Pros
- High open rates compared to traditional direct mail
- Authentic look that is difficult to distinguish from human writing
- Seamless integration with popular platforms like Zapier and Shopify
- Wide variety of high-quality card designs available
Cons
- International postage can be expensive for global campaigns
- Custom handwriting digitization requires a significant upfront fee
- Limited control over exact character spacing in some styles