Boast Review: Unlock Sales Growth With Proven Customer Video Praise

Collecting customer testimonials shouldn’t be this stressful.

If you’re like most managers, you’re stuck nagging customers for video reviews or sifting through scattered feedback forms, hoping for enough social proof to help your sales team.

All too often, opportunities get lost because your best feedback stays hidden, leaving your brand short on authenticity that prospects demand.

Boast takes a more practical route—offering an all-in-one platform that brings together video testimonials, online reviews, and customer surveys for the feedback you actually need, without the usual hassle or technical headaches.

In this deep dive, I’ll break down how Boast removes roadblocks to using real customer stories so your marketing team can focus on growth.

You’ll find out in this Boast review exactly what it does, what it costs, standout features, and where it hits (or misses) compared to top competitors—all from hands-on analysis and user research.

By the end, you’ll see the features you need to finally build trust and win more deals, confidently.

Let’s dive into the analysis.

Boast Overview

Boast focuses on helping you collect and share authentic customer stories. From their base near Lansing, Michigan, their mission is simplifying how you gather video and text feedback from clients.

I’ve found they serve many industries, from software to non-profits. However, their real strength is helping you capture authentic customer stories. They avoid the feature bloat of larger marketing suites, keeping things direct and simple for your team.

Recent product updates have all centered on improving the core video collection experience. As you’ll see through this Boast review, they are clearly doubling down on making this feature exceptional.

Unlike competitors like Vocal Video that automatically edit submissions, Boast champions the raw authenticity of the feedback. I feel it’s designed for businesses that value genuine, unpolished voices from their actual customers.

They work with a diverse mix of organizations, including SaaS companies, healthcare providers, and agencies that all rely on building social proof to attract and convert new business opportunities.

From my analysis, Boast’s strategy is to make collecting social proof as frictionless as possible for your customers. This approach aligns perfectly with the market’s growing need for trustworthy, user-generated marketing content.

Now let’s examine their core capabilities.

Boast Features

Struggling to collect authentic customer stories?

Boast features focus on making it easy to gather and showcase social proof that builds trust. Here are the five main Boast features that help you leverage customer feedback.

1. Video Testimonial Collection

Is getting video testimonials a constant struggle?

Manually chasing down customers for videos often leads to low response rates, leaving you without valuable content. This can really slow down your marketing efforts.

Boast simplifies this by letting customers easily record and submit videos directly from any device. From my testing, the process is incredibly user-friendly for customers, which boosts submission rates dramatically. This feature solves the pain of acquiring genuine, unscripted video proof.

This means you can effortlessly gather compelling video content that makes a powerful impact on potential clients.

2. Online Review Management

Worried about your online reputation?

Negative or scarce online reviews can deter new prospects, making it hard to attract new business. It’s tough to make a good first impression.

This feature helps you collect written reviews and star ratings efficiently through email, widgets, and social media. What I love about this is how it simplifies gathering positive feedback on platforms like Google and Facebook. Boast helps ensure your best reviews are front and center, boosting your credibility.

So you can confidently showcase positive social proof and make a strong first impression on every prospect.

3. Customer Surveys (NPS, CSAT, CES)

Need deeper insights into customer sentiment?

Without structured feedback, you’re often guessing what customers truly think, missing vital improvement opportunities. This can lead to frustration for you and your customers.

Boast provides tools to create and distribute industry-standard surveys like NPS, CSAT, and CES. This is where Boast shines, offering templates for quick deployment and custom survey options. This feature helps you pinpoint exactly what’s working and what needs attention from your customers.

This means you get actionable data to refine your services and keep your customers happier, leading to better retention.

4. Automated Feedback Sequences

Is chasing feedback eating up your time?

Manually requesting feedback can be time-consuming and inconsistent, leading to missed opportunities for valuable insights. You might feel like you’re constantly following up.

This feature allows you to set up automated email and SMS campaigns to request customer feedback proactively. From my evaluation, these drip campaigns significantly increase response rates, making collection effortless. This helps nurture client relationships and ensures a steady stream of testimonials.

So you can automate your feedback collection, freeing up your team and getting consistent insights without the manual grind.

5. Customizable Display Widgets

Struggling to showcase your glowing reviews effectively?

Having great testimonials isn’t enough if they’re hidden away or hard to integrate into your website. This can diminish their impact.

Boast offers embeddable, mobile-friendly widgets to display videos and reviews directly on your site. I found the customization options by tag, location, or staff to be particularly useful. This feature lets you strategically highlight social proof where it matters most to your visitors.

This means you can effortlessly leverage customer stories on your own platform, building trust and driving conversions more effectively.

These Boast features work together to create a comprehensive social proof platform that empowers you to collect and display customer testimonials effortlessly.

Boast Pricing

Still wondering about hidden costs?

Boast pricing is refreshingly transparent with clear tiered options for various business sizes, making it easy for you to find a plan that fits your needs.

Plan	Price & Features
Basic Plan	$59/month (billed monthly) or $50/month (billed annually) • 720p HD video recording • Up to 600 responses/year • 5 min max video length • Basic video editing (beta) • 1 location & Zapier integration
Team Plan	$119/month (billed monthly) or $100/month (billed annually) • All Basic features + 1080p HD recording • Up to 1,800 responses/year • 10 min max video length • Email & SMS feedback sequences • Up to 20 staff & 5 locations
Premium Plan	$249/month (billed monthly) or $208/month (billed annually) • All Team features + 4K video recording • Up to 6,000 responses/year • 15 min max video length • Custom consent options • Up to 100 staff & 20 locations
Enterprise/Custom	Custom pricing – contact sales • Unlimited responses & locations • Unlimited forms & staff • Dedicated account manager • Tailored solutions for large needs

1. Value Assessment

Great pricing transparency here.

From my cost analysis, what impressed me is how Boast offers clear tiered plans with annual discounts, providing predictable costs for your marketing budget. Their pricing approach helps you scale feedback collection as your business grows, ensuring you only pay for what you truly need.

This means your monthly costs stay predictable as you expand, with clear upgrade paths when your demand for testimonials increases.

2. Trial/Demo Options

Smart evaluation approach available.

Boast offers a generous 14-day free trial across all paid plans, letting you test core features like 4K video and display widgets. What I found valuable is how you can truly experience the platform’s capabilities before committing to a subscription, allowing for informed decisions.

This lets you validate ROI and user adoption before spending money, reducing the risk of expensive software mistakes.

3. Plan Comparison

Choosing the right tier matters.

For most small businesses, the Basic plan is a solid starting point, but larger operations will find more value in the Team or Premium tiers. What stands out is how the Enterprise option provides unlimited scalability for businesses with extensive feedback needs and dedicated support.

This tiered approach helps you match pricing to actual usage requirements rather than overpaying for unused capabilities.

My Take: Boast’s pricing strategy focuses on transparency and scalability, making it ideal for businesses of all sizes that want predictable costs without sacrificing growth potential.

The overall Boast pricing reflects transparent value without hidden surprises.

Boast Reviews

What do actual customers think?

This section dives into Boast reviews, analyzing real user feedback and experiences to provide you with balanced insights into what customers actually think about the software.

1. Overall User Satisfaction

Users seem overwhelmingly satisfied.

Boast has garnered strong satisfaction ratings, averaging 4.8 out of 5 stars across Capterra and FeaturedCustomers. What impressed me about the user feedback is how users consistently find the platform intuitive and highly effective for their needs.

This suggests you can expect a positive experience driven by ease of use.

2. Common Praise Points

Ease of use is a recurring theme.

Users frequently praise Boast for its user-friendly interface, both for businesses and clients submitting testimonials. From the reviews I analyzed, collecting video content becomes incredibly simple, making it quick for customers to record and submit their feedback.

This means you’ll easily gather authentic, high-value video testimonials from your audience.

3. Frequent Complaints

Limited editing capabilities stand out.

A recurring concern is Boast’s limited video editing tools, lacking advanced options or branding for raw footage. What stands out in customer feedback is how the absence of a free plan is a drawback for businesses operating with very constrained budgets.

These issues are generally minor for users prioritizing simple collection over complex production.

The overall Boast reviews reflect genuine user satisfaction with practical reservations about advanced video editing.

Best Boast Alternatives

Overwhelmed by too many similar software options?

The best Boast alternatives include several strong options, each better suited for different business situations, budget considerations, and specific content creation priorities.

1. Trust

Need a more budget-friendly video testimonial solution?

Trust makes more sense when your primary concern is cost-effectiveness combined with comprehensive video editing capabilities. From my competitive analysis, Trust offers superior video editing and automatic subtitles on its basic plans, often at a significantly lower price point than Boast.

Choose Trust if you need advanced video editing, automatic captions, or white-labeling without the higher cost of Boast.

2. Vocal Video

Prioritizing automatically polished video testimonials?

Vocal Video excels when you need automatically branded and edited video testimonials with minimal manual effort. What I found comparing options is that Vocal Video provides instant, high-quality video production, including captions and music, directly from customer submissions, acting as a strong alternative.

Consider Vocal Video when you value automation and professionally polished video output over raw authenticity and manual editing.

3. Feedspace

Looking for a more versatile feedback collection platform?

Feedspace shines when you require a broader range of feedback formats beyond just video, including audio and text, all through one customizable form. From my analysis, Feedspace offers extensive social media integration and varied feedback types, providing a comprehensive alternative with a free-forever plan.

Choose Feedspace if you need diverse feedback collection, widespread social media imports, and a free entry-level option.

4. Senja

Want more design control and wider testimonial import?

Senja is the better choice when aesthetic display, advanced widget customization, and importing testimonials from numerous external sources are key priorities. Alternative-wise, Senja offers better design and extensive import capabilities that Boast currently lacks, often at a better value.

Opt for Senja if highly customizable display options and consolidating reviews from many platforms are critical for your brand.

The best Boast alternatives depend on your specific video editing needs and budget for social proof.

Boast Setup

Worried about a lengthy, disruptive software rollout?

Boast implementation is generally straightforward, making it an accessible solution for collecting customer feedback efficiently. This Boast review section will set realistic expectations for your deployment journey.

1. Setup Complexity & Timeline

Getting started is refreshingly simple here.

Boast setup involves creating forms, customizing templates, and embedding widgets onto your website using easy JavaScript or iframe options. From my implementation analysis, most businesses achieve basic functionality within days, aiming for quick feedback collection without complex project timelines.

You’ll want to plan for the initial configuration of forms and email/SMS sequences, but expect a relatively fast go-live.

2. Technical Requirements & Integration

Minimal technical hurdles to overcome.

Your team will access Boast via any web browser, and integrations with platforms like Facebook, Google My Business, and Zapier are designed for ease of use. What I found about deployment is that it works seamlessly with standard web environments, requiring no special server installations or deep IT involvement.

Plan for connecting Boast to your existing marketing tools, but avoid major infrastructure changes or dedicated developer resources.

3. Training & Change Management

User adoption is intuitive and well-supported.

Staff training focuses on using the intuitive interface to create and send feedback requests, and leveraging the comprehensive knowledge base for best practices. From my analysis, the platform’s simplicity minimizes the learning curve for your team, allowing them to quickly become proficient.

Invest time in exploring the provided guides to maximize Boast’s potential, but formal, extensive training won’t be necessary.

4. Support & Success Factors

Robust support ensures a smooth journey.

Boast offers phone, email, and chat support from 9 am to 5 pm EST, plus a detailed knowledge base to assist with any questions. From my implementation analysis, quality support is key for quick troubleshooting and maximizing your success in gathering authentic testimonials.

You should leverage their responsive support channels to address any issues promptly and ensure continuous effective use of the platform.

Overall, your Boast setup should be quick and manageable for most businesses, emphasizing ease of use over complex technical requirements.

Bottom Line

Is Boast the right fit for your customer feedback needs?

• 🎯 Bonus Resource: While focusing on customer feedback, businesses also drive impact through other initiatives. If your organization also manages optimizing volunteer programs, my article can help.

This Boast review shows a robust, user-friendly platform, but its final recommendation depends on your specific priorities for collecting and showcasing customer stories.

1. Who This Works Best For

Businesses actively seeking authentic customer testimonials.

Boast is ideal for marketing, sales, and customer success teams in small to enterprise-level companies across diverse industries. From my user analysis, businesses prioritizing “raw and real” video testimonials will find this platform incredibly effective for building trust and driving sales.

You’ll succeed if your goal is to efficiently gather genuine, unscripted feedback to leverage as compelling social proof.

2. Overall Strengths

Unmatched ease in collecting video testimonials.

The software truly shines by simplifying the collection of authentic video feedback via email and SMS, alongside managing other customer reviews and surveys. From my comprehensive analysis, its intuitive interface accelerates customer participation significantly, making the process seamless for both you and your customers.

These strengths directly translate into more compelling marketing content and improved customer insights for your business.

3. Key Limitations

Limited advanced video editing capabilities.

A key drawback is Boast’s lack of advanced in-platform video editing tools, automatic branding, or auto-generated captions for testimonials. Based on this review, lower-tier plans also display Boast’s branding or watermarks, which might not align with your professional brand image if you do not want to remove it.

These limitations are important to consider if your strategy demands highly polished, branded video content directly from the platform.

4. Final Recommendation

Boast is a strong recommendation for genuine feedback.

You should choose this software if your primary goal is to efficiently collect and showcase authentic, unpolished customer video testimonials. From my analysis, it excels for proof-based marketing strategies where genuine customer stories are prioritized over extensive in-platform video post-production.

My confidence level is high for businesses seeking an effective, straightforward solution for customer story collection.

Bottom Line

• Verdict: Recommended for efficient customer testimonial collection
• Best For: Marketing teams seeking authentic video social proof
• Business Size: Small businesses to large enterprises
• Biggest Strength: Streamlined collection of genuine video testimonials
• Main Concern: Limited advanced video editing features and branding on lower plans
• Next Step: Start a 14-day free trial to test ease of use

This Boast review confirms its significant value for authentic feedback, while also highlighting crucial considerations for video editing and branding.

See If Boast Fits Your Needs →