Canny
Canny is a dedicated feedback management platform that helps you collect, analyze, and prioritize product insights from customers and internal teams to build better products.
Hotjar
Hotjar is a comprehensive website analytics and user feedback platform that combines heatmaps, session recordings, and surveys to help you understand how visitors interact with your site and why.
Quick Comparison
| Feature | Canny | Hotjar |
|---|---|---|
| Website | canny.io | hotjar.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 15 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2014 |
| Headquarters | San Francisco, USA | St Julian's, Malta |
Overview
Canny
Canny helps you bridge the gap between customer requests and your product roadmap. Instead of losing valuable feedback in Slack threads or spreadsheets, you can centralize every suggestion in one organized hub. You can let customers post ideas, vote on their favorites, and join the discussion, giving you a clear picture of what features will actually drive growth.
The platform automates the tedious parts of product management by linking feedback directly to your project management tools. You can build public or private roadmaps to show users what’s coming next and automatically notify them when you release a feature they requested. It’s designed for product teams who want to make data-driven decisions while keeping their users engaged and informed throughout the development lifecycle.
Hotjar
Hotjar gives you a clear picture of how people actually use your website, going beyond standard numbers and graphs. You can watch real session recordings to see where users get stuck and use heatmaps to visualize where they click, move, and scroll. This helps you identify friction points in your user journey and discover which parts of your pages attract the most attention.
You can also gather direct feedback through on-site surveys and feedback widgets to understand the 'why' behind user behavior. Whether you are a solo founder or part of a large product team, the platform helps you make data-driven decisions to improve conversion rates and user satisfaction. It offers a generous free-forever plan for small sites and scales with your traffic as you grow.
Overview
Canny Features
- Feedback Boards Create dedicated spaces where your users can submit ideas, vote on features, and discuss improvements in a centralized location.
- Product Roadmaps Share your progress visually with public or internal roadmaps so everyone knows exactly what your team is working on next.
- Changelog Updates Publish product updates and release notes to close the feedback loop and show your users that you are listening.
- User Segmentation Filter feedback by customer segments or high-value accounts to prioritize the features that impact your bottom line the most.
- Internal Comments Collaborate with your team privately on specific feedback items to discuss technical feasibility before making a public commitment.
- Automated Notifications Keep your users in the loop automatically by sending status updates whenever you move a tracked post to 'In Progress' or 'Done'.
Hotjar Features
- Visual Heatmaps. See where your users click, move, and scroll so you can identify which content captures their attention most.
- Session Recordings. Watch real-time playbacks of users navigating your site to find bugs and understand why they drop off.
- On-Site Surveys. Create targeted surveys that appear at the perfect moment to ask users about their experience and pain points.
- Feedback Widgets. Add a simple tab to your site so visitors can give you instant visual feedback on specific elements.
- User Interviews. Recruit and host moderated research sessions with your actual users to get deep qualitative insights into their needs.
- Funnel Analysis. Track exactly where users leave your conversion path and watch recordings of those specific sessions to fix issues.
Pricing Comparison
Canny Pricing
- Up to 100 tracked users
- 3 feedback boards
- Public roadmap
- Changelog
- Basic integrations
- Everything in Free, plus:
- Unlimited tracked users
- Private boards
- User segmentation
- Standard integrations
- Priority support
Hotjar Pricing
- Up to 35 daily sessions
- Unlimited heatmaps
- Automatic data capture
- Create up to 3 surveys
- Create up to 3 feedback widgets
- Everything in Basic, plus:
- Up to 100 daily sessions
- Filter and segment data
- Events API for custom tracking
- Identify specific user attributes
- Unlimited surveys and widgets
Pros & Cons
Canny
Pros
- Intuitive interface makes it easy for customers to submit feedback
- Automated status updates save hours of manual communication time
- Clean roadmap visualization keeps stakeholders aligned effortlessly
- Strong integration with popular tools like Slack and Jira
Cons
- Significant price jump from free to paid tiers
- Limited customization options for the portal's visual design
- Mobile browser experience can be clunky for some users
Hotjar
Pros
- Extremely easy to set up with a single tracking code
- Visual heatmaps make data easy to explain to stakeholders
- Generous free plan for small websites and startups
- Session recordings provide immediate clarity on technical bugs
Cons
- Can slightly impact site speed if not configured correctly
- Data sampling on lower tiers may miss some sessions
- Pricing can scale quickly for high-traffic websites