Citizen Space
Citizen Space is a specialized consultation and engagement platform designed for government and public sector organizations to manage, analyze, and publish high-quality public involvement activities.
SmartGov
SmartGov is a cloud-based community development software that streamlines permitting, licensing, and code enforcement processes for local government agencies to improve efficiency and resident services.
Quick Comparison
| Feature | Citizen Space | SmartGov |
|---|---|---|
| Website | citizenspace.com | smartgov.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2004 | 2005 |
| Headquarters | Edinburgh, UK | Poulsbo, USA |
Overview
Citizen Space
Citizen Space is a dedicated platform built specifically for the public sector to manage all your consultation and engagement activities in one place. You can design complex surveys, manage stakeholder databases, and publish results through a centralized hub that makes it easy for residents to find and participate in local decision-making. It replaces fragmented tools with a consistent, accessible interface that meets strict government standards for data security and transparency.
You can streamline your entire workflow from initial setup to final reporting. The platform helps you analyze qualitative and quantitative data efficiently, allowing you to turn thousands of public responses into actionable insights. Whether you are running a small local planning consultation or a massive national policy review, you can ensure your process is legally robust and easy for your community to navigate.
SmartGov
SmartGov helps you modernize how your local government handles community development. Instead of managing paper applications and manual tracking, you get a digital platform to process building permits, business licenses, and code enforcement cases from a single dashboard. You can automate your entire workflow from the initial application through inspections and final approvals, reducing the time your staff spends on repetitive administrative tasks.
The platform connects your back-office operations with a public-facing portal where residents and contractors can submit applications and track progress online. By moving these services to the cloud, you eliminate the need for citizens to visit city hall in person. It scales to fit the needs of small towns and large counties alike, helping you maintain compliance and improve transparency across all departments.
Overview
Citizen Space Features
- Central Consultation Hub Create a single, searchable storefront where your residents can find every open and closed engagement activity in your organization.
- Accessible Survey Builder Build complex surveys that automatically meet WCAG 2.1 accessibility standards so you can reach every member of your community.
- Qualitative Analysis Tools Tag and theme thousands of open-text responses quickly to identify key public concerns without manual spreadsheet work.
- Response Publishing Increase transparency by easily publishing redacted public responses and 'We Asked, You Said, We Did' feedback reports.
- Stakeholder Management Maintain a secure database of interested parties and automatically notify them about new consultations relevant to their interests.
- Geospatial Mapping Add interactive maps to your consultations so you can gather location-specific feedback on planning and infrastructure projects.
SmartGov Features
- Online Citizen Portal. Give your residents 24/7 access to submit permit applications, pay fees, and request inspections from any device.
- Automated Workflow Engine. Route applications automatically to the correct departments for review to ensure nothing falls through the cracks.
- Mobile Inspections. Equip your field inspectors with mobile tools to record results, upload photos, and sync data in real-time.
- Electronic Plan Review. Review and markup digital blueprints and documents collaboratively with your team to speed up the approval process.
- Code Enforcement Tracking. Manage code violations from initial complaint to resolution with automated notice generation and scheduled follow-up alerts.
- Business Licensing. Simplify the renewal process for local businesses with automated reminders and secure online payment processing.
Pricing Comparison
Citizen Space Pricing
SmartGov Pricing
Pros & Cons
Citizen Space
Pros
- Built specifically for government workflows and legal requirements
- Excellent accessibility compliance out of the box
- Centralizes all departmental engagement in one public portal
- Powerful tools for analyzing large volumes of text responses
Cons
- Higher price point than generic survey software
- Limited design customization to maintain accessibility standards
- Steeper learning curve for advanced data analysis features
SmartGov
Pros
- Significantly reduces foot traffic at physical permit counters
- Centralizes all department data into one searchable system
- Mobile functionality saves inspectors hours of data entry
- Public portal improves transparency for local contractors
Cons
- Initial configuration requires significant staff time
- Learning curve for non-technical staff members
- Custom reporting can be complex to set up