ClickSend
ClickSend is a cloud-based gateway service that lets you send and receive SMS, email, voice, and even physical mail globally through a single dashboard or automated API integration.
Ribbon SBC
Ribbon SBC provides secure, high-performance session border controllers that protect your voice and video communications across cloud, enterprise, and service provider networks while ensuring seamless multi-vendor interoperability.
Quick Comparison
| Feature | ClickSend | Ribbon SBC |
|---|---|---|
| Website | clicksend.com | ribboncommunications.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $??/month | Custom Pricing |
| FREE Trial | ✓ 0 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 1997 |
| Headquarters | Perth, Australia | Plano, USA |
Overview
ClickSend
ClickSend is a versatile communication platform that helps you reach your customers wherever they are. Instead of managing separate tools for different channels, you can send SMS, rich media messages, emails, and even physical letters or postcards from one central location. It is designed to handle everything from simple marketing blasts to complex, automated transactional alerts that keep your business running smoothly.
You can integrate these communication tools directly into your existing software using their developer-friendly API or manage campaigns manually through the web dashboard. The platform operates on a pay-as-you-go model with no monthly contracts, making it a flexible choice for businesses of all sizes—from local shops sending appointment reminders to global enterprises managing high-volume notifications.
Ribbon SBC
Ribbon SBC (Session Border Controller) helps you secure and manage your real-time communications, whether you are using Microsoft Teams, Zoom, or traditional VoIP systems. It acts as a specialized firewall for your voice and video traffic, protecting your network from cyber threats like toll fraud and denial-of-service attacks. You can connect disparate communication platforms and ensure high-quality calls across your entire organization.
The platform scales to meet your needs, offering everything from software-only versions for small businesses to high-capacity hardware for global enterprises. By using Ribbon, you can migrate to the cloud at your own pace while maintaining your existing carrier relationships and hardware investments. It simplifies the complexity of modern unified communications so you can focus on staying connected with your team and customers.
Overview
ClickSend Features
- Business SMS Send bulk SMS marketing campaigns or individual transactional messages to your customers globally with lightning-fast delivery speeds.
- MMS Messaging Engage your audience with images, videos, and audio files to make your mobile marketing campaigns more interactive and memorable.
- Email Marketing Design and send beautiful HTML emails or simple text updates using a drag-and-drop editor that ensures your messages look professional.
- Voice Notifications Convert your text into speech and deliver it as a phone call to ensure your urgent alerts get noticed immediately.
- Online Post Upload your documents and ClickSend will print, fold, and mail physical letters or postcards for you without leaving your desk.
- Two-Way Messaging Receive replies from your customers directly in your dashboard so you can have real-time conversations and provide instant support.
Ribbon SBC Features
- Microsoft Teams Direct Routing. Connect your existing phone lines and legacy hardware directly to Microsoft Teams to make external calls without expensive per-user licenses.
- Robocall Mitigation. Protect your employees from annoying and dangerous spam calls using integrated STIR/SHAKEN compliance and advanced identity verification tools.
- Cloud-Native Deployment. Deploy your security layer instantly in AWS, Azure, or Google Cloud to support your remote workforce without buying physical hardware.
- Intelligent Call Routing. Route your calls through the most cost-effective paths and ensure high availability with automatic failover if a connection goes down.
- Advanced Encryption. Secure your voice and video traffic with industry-standard encryption to prevent eavesdropping and keep your private conversations truly private.
- Interoperability Testing. Bridge the gap between different vendors like Cisco, Avaya, and Zoom so your entire tech stack communicates without friction.
Pricing Comparison
ClickSend Pricing
- Pay-as-you-go pricing
- No monthly subscription fees
- Global SMS delivery
- Free inbound SMS
- API access included
- 24/7 support
- Everything in lower tier, plus:
- Reduced price per message
- Volume-based discounts
- Dedicated account support
- High-throughput delivery
- Custom sender ID options
Ribbon SBC Pricing
Pros & Cons
ClickSend
Pros
- No monthly fees or hidden subscription costs
- Extensive API documentation for easy developer integration
- Reliable global delivery for time-sensitive SMS
- User-friendly dashboard requires very little training
- Excellent 24/7 customer support via live chat
Cons
- Credit balance can expire if account is inactive
- Email editor is basic compared to dedicated tools
- Costs can add up quickly for high-volume users
Ribbon SBC
Pros
- Certified for seamless integration with Microsoft Teams and Zoom
- Highly scalable from small offices to massive carrier networks
- Exceptional reliability with carrier-grade uptime and failover capabilities
- Flexible deployment options across hardware, virtual, and public cloud
Cons
- Initial configuration requires significant technical expertise and training
- Documentation can be overly technical for non-specialist IT staff
- Pricing structure is complex and requires a formal sales quote